July 18, 2005 4:00 AM PDT
Online private eyes draw privacy complaints
There's Yahoo People Search, which allows people to type in a name and get an address and phone number. Typing a phone number into Google can bring up phone book results including addresses. Other common directories include Switchboard and
Numerous Web sites that promise to dredge up personal data such as Social Security numbers and employment are raising concerns about an increase in identity theft and fraud.
Privacy advocates say online private investigator sites should be required to vet their clients to make sure they are not criminals and "have no ill intent" and should have limits on providing raw data to clients.
"There have been a number of cases where (private) investigators have provided data to a stalker who later killed the victim," including at least one case where an online company sold the data, said Chris Hoofnagle, director of the West Coast office of the Electronic Privacy Information Center (EPIC).
Online private investigator sites should be required to vet their clients to make sure they are not criminals and "have no ill intent." In addition, there should be limits on providing raw data to clients, he said.
On July 7, EPIC filed a complaint with the Federal Trade Commission asking it to investigate the practices of this growing niche.
EPIC has taken a particularly close look at Intelligent E-Commerce Inc (IEI), which operates the BestPeopleSearch.com Web site.
IEI, based in Encinitas, Calif., advertises and provides online ordering forms for customers to obtain information about people in the United States and Canada, and says it uses private investigators to get the information. For $187, the company will provide someone's name, address and mobile phone call records. For $97, it will find out the personal mail box address of someone.
Those are categories of information that "cannot be obtained without legal justification," the complaint said.
IEI denies any wrongdoing, however. "IEI does not, nor would not, intentionally sell the services of licensed private investigators known to obtain information by illegal means," IEI President Noah Wieder wrote in an e-mailed statement this week. "IEI abides by the law."
IEI's cell phone and landline-based call records "help parents locate missing children, bail bondsmen locate fugitives, insurance companies refute fraudulent claims, collection agencies track down deadbeats, financial institutions locate people and collateral, and yes, spouses find out if their significant other is being faithful or cheating," Wieder wrote.
Hoofnagle said he suspects the problem is broader than just one company and has asked the FTC for an industrywide investigation into online investigation sites. He said he had not researched the other companies enough to comment on the legality of their practices, but the EPIC complaint lists five other Web sites offering such services:
People Search America offers details on calls and P.O. box records. A representative said in an e-mail that the company acts like an information broker. "Our company does not collect any information firsthand. Our company obtains its information from public and private databases on the Internet, for which my company, in the instance of a private database, pays a fee," the representative said.
"Our company endeavors to conduct itself at all times ethically and legally," the representative added. "In summary, most information we provide is location or background information. We do not provide complete Social Security numbers or driver's license numbers."
Datatrace USA offers details on calls, name and addresses from unlisted phone numbers and the ability to link people to e-mail addresses. The New York-based company is run by private investigators who have been in the business for 15 years, said