April 19, 2007 11:04 AM PDT
Dell brings back XP on home systems
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Amid significant customer demand, the computer maker said on Thursday that it has returned to offering the older Windows version as an option on some of its consumer PCs.
Like most computer makers, Dell switched nearly entirely to Vista-based systems following Microsoft's mainstream launch of the operating system in January. However, the company said its customers have been asking for XP as part of its IdeaStorm project, which asks customers to help the company come up with product ideas.
"We heard you loud and clear on bringing the Windows XP option back to our Dell consumer PC offerings," Dell said on its Ideas in Action page. Users get to vote on various suggestions, and the notion of bringing back XP got 10,000 "points," making it among the most popular requests but well below top picks such as adding Linux or OpenOffice.org to its PCs.
Windows XP systems became scarce, but not impossible to find, after Vista arrived. For example, Hewlett-Packard said it would continue selling XP on some machines aimed at small and midsize businesses, while CompUSA still stocks a couple of business-oriented XP systems in its retail stores. Lenovo has also continued shipping XP on many of its business systems.
Starting immediately, Dell said, it is adding XP Home and Professional as options on four Inspiron laptop models and two Dimension desktops.
Earlier this month, Dell added XP back as an option for small-business customers, but at the time, it said it would not add it back for home users.
"Dell does not have plans to launch Windows XP for home users as the preference, and demand is for the 'latest and greatest' technology, which includes Windows Vista," Tom West, director of small-business marketing at Dell, said in a blog posting at the time.
Analysts say Dell's move is not a good sign for Windows Vista.
"That there is remaining demand from some segment of (the) consumer market points to the inability of Vista to resonate with consumers," IDC analyst Richard Shim said.
There was an initial bump for Vista sales right after its launch, Shim said, but some of that may have been from consumers who delayed purchasing a PC late last year. Sales in the later part of the first quarter were less strong, he said. The overall response to Vista will become clearer throughout the year, he said.
Current Analysis research director Samir Bhavnani said most of the demand for XP he sees is from small businesses, rather than consumers.
"They know that XP works," Bhavnani said. "It's not that they don't want to upgrade to Vista. They just don't want to upgrade to Vista yet."
In a sense, the issue isn't the relatively small number of PC buyers demanding XP, but it's whether Vista is having any effect on the PC market as a whole.
In announcing PC sales data, Gartner said this week that Vista's launch "had very limited impact on overall worldwide shipment demand on a quarterly basis."
Bhavnani blamed some of the lackluster results on a lack of marketing, noting he sees more ads for Apple than for Vista.
"It's been a very soft launch," Bhavnani said. "I think you will see Vista create additional demand for PCs in the back half of this year."
Microsoft product manager Michael Burk said in a statement: "Dell is responding appropriately to a small minority of customers that had this specific request. But, as they have said before, the vast majority of consumers want the latest and greatest technology, and that includes Windows Vista."
The software maker has said it will stop selling Windows XP to large PC makers by January. Smaller computer sellers, known as system builders, will be able to sell XP machines for an additional year.
In a statement last week, Microsoft said such a move is normal after a new operating system comes out.
"Windows Vista is safer, easier to use, better connected and more entertaining than any operating system we've ever released, and we're encouraged by the positive customer response we've seen to date," the company said. "It's standard practice to allow OEMs, retailers and system builders to continue offering the previous version of Windows for a certain period of time after a new version is released."
See more CNET content tagged:
Richard Shim, consumer PC, launch, small business, Microsoft Windows Vista
175 comments
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It HAS NO reason to begin with.
Now if they would only bring their customer service back into the US.
I might buy one again.
It is nice to hear native speakers taking the support calls at Dell again. I would have gladly paid more $$$ up front to not have to deal with the guys in India.
With the decline in the US dollar, it will become more and more costly to do business overseas, especially in India, their economy - relatively speaking - is picking up. As with any other commodity, as the demand for skills grows in a limited labor market wages will begin to creep up. Coupled with the US dollar's decline relative to other currencies, it will not be long before other companies will begin to bring tech support, call centers and software development back to the US. In the next 5 years we may even begin to see US manufacturing begin to pick up again.
SP1 and everyone will be happy."
Uh, isn't that all they did? Besides the "me-too" user authentication
services that don't protect anything and annoys people?
Vista hurls.
Due to unrelated hardware failures I had to replace both desktops over a span of about 3 weeks. The original plan had actually been to get Dell laptops to replace them both, but I really don't like many of the anti-consumer decisions microsoft has made with Vista, so I'm voting with my pocket book and have bought Macs.
I'm pretty happy with them to so far, so if you're listening Microsoft you just lost a tech professional who's been running a succession of mircosoft OSs since the days of MS-DOS.
Microsoft tried the pressure tactic of saying that all MCSE's who held Windows NT 4.0 certs would suddenly find themselves cert-less at the end of 2001 unless they upped to an MCSE in Windows 2000. They figured that if they could force the MCSE's to upgrade, the servers would follow.
After the entire MCSE community basically told MSFT where they could stick the forced retirement policy, MSFT backed off.
NT 4.0 was still so prevalent when Win2k3 came out, that I distinctly remember --first-hand-- the Win2k3 launch event presentation droids spending a highly inordinate amount of time touting the huge pile of NT4 -> Win2k3/AD migration tools included with [i]Windows 2003 Server[/i]. They even went to great pains to point out how reversible those migrations were!
I suspect that MSFT is about to find out very soon, and painfully, that Vista ain't exactly all that and a bag of chips. I suspect that MSFT is also likely quite unprepared to present any alternate solutions to Vista's bloat, bugginess, and the overall crap that's been plaguing it.
Sucks to be them... I've been happily using OSX and Linux at home for years, so I'm content to sit back and watch 'em scramble :)
/P
<a class="jive-link-external" href="http://www.softpedia.com/get/System/OS-Enhancements/Vista-Transformation-Pack.shtml" target="_newWindow">http://www.softpedia.com/get/System/OS-Enhancements/Vista-Transformation-Pack.shtml</a>
Doesn't have aero, but looks just great on XP.
<a class="jive-link-external" href="http://torrefranca.org/dev/wp-content/uploads/2006/12/xp.jpg" target="_newWindow">http://torrefranca.org/dev/wp-content/uploads/2006/12/xp.jpg</a>
I had an Acer laptop which was eligible for the free Premium upgrade but that upgrade vendor was so difficult to work with I just kept the rebate and sold the laptop. One day when I can find a Premium-compatible laptop for $400-$500, I'll pick one up. For now my old Compaq clunker will make do.
From the story, it seems that people also wanted Linux, but that means having to support it, and I don't know if Dell's Customer Support (now back in the US after their horrible PR flop with WiPro of India)is ready to deal with the level of support required for Linux and new users. There's a very high learning curve to deal with there.
From the story, it seems that people also wanted Linux, but that means having to support it, and I don't know if Dell's Customer Support (now back in the US after their horrible PR flop with WiPro of India)is ready to deal with the level of support required for Linux and new users. There's a very high learning curve to deal with there.
"Windows Vista is safer, easier to use, better connected and more entertaining than any operating system we've ever released"
Per Reality:
Windows Vista is more annoying, kludgy, slower, more cumbersome, more difficult to work, and harder to get drivers for, than any operating system they've ever released.
Time for Service Pack 1 to roll back some of the cumbersome and keep some of XP's advantages.
On a box with 1gig of RAM Vista is not slower....kludgy because you cant figure it out....more difficult to work, get a Mac if you can figure it out.
I am sure Vista will fail just like XP did....NOT. HP and Dell together sold 21 million PC's (not servers) in the first quarter of this year. I bet 15 million of them had Vista on them. Which is probably more than all of the Mac and Linux workstations that will be sold all year.
You can hate MS for lots of reasons, percieved or real. The fact is 2 year from now Vista will dominate the PC world.
It's surprising, too, that people expected Vista to sell like XBOX 360 or something. XP won't become old for a few months AT LEAST. Also, it will take at least six months for the majority companies to have released a new Vista version. Until then, sales might be pretty slow.
I found it pretty interesting how the #1 request for a dell systems is for a preinstalled linux distro. (Sucker has about 122,000 votes!!!) Wow.
Strange though. I must be missing something obvious, but I thought Dell did offer workstations and notebooks with linux preinstalled on it. Unless this was someone else...
Considering I wanted to upgrade from home premium to ultimate shouldn't the fee only be $60 more at most? Home premium OEM on newegg is $120. But Dell is charging $200 in addition to get Ultimate. I would be better off getting Home Premium then buying Ultimate off newegg and upgrade it myself (at least I would have an extra valid OEM home license, no crapware on the newly installed OS, and an actual CD of Vista).
As for the free OpenOffice, if Dell offered that then they would be cannibalizing their sales of Microsoft Office (which makes them money).
No computer maker exists for the good of consumers, they exists to make money off the consumers (yes even Apple!).
Phoned small business sales with my corporate Visa card at the ready to make what was for us a serious investment. CS lady says (in so many words): "Oh, I'm sorry but we can't fulfill that order." Me: "What's the problem? Out of stock? That's ok - we're not in urgent need but we just wish to get the order process going. Here let me give you our corporate card number, so you can enter the order now and deliver when you've replenished your stock. When do expect your stock to be replenished?" Dell CS lady: "It won't be replenished, sir. We're so sorry. Maybe you wish to consider Windows..." Me: "Oh, so in the eleven days between this catalog's date and today, you've not only depleted your stock, but you've also chosen to stop offering Linux pre-installed." Dell CS lady: "Not precisely, sir. (silence)" Me: "Well, you've been so kind, you know what? I'll make an easy order today. I'll take the Red Hat O/S alone in that nice looking red and black retail pack of there's that you're offering on page 15." Dell CS lady: "I'm sorry, sir, we can't fill that order either." Me: "OK. Which operating systems are you selling today?" Dell CS Lady: "Windows." Me: "Huh! Well, you've got the SUSE and the Red Hat on this page. I guess Mr Dell and his team of experts have made an expert decision that SUSE and Red Hat don't make the top quality products that Dell expects of its vendors? (silence)" Dell CS lady: "I'm sorry, Sir. Let me put you on with my supervisor. Hold just a moment, please."
A minute was more than five and counting. We chose HP and I'm glad we did. Now, our business doesn't even have to deal with all these Windows Vista issues. Unfortunately, I do at home because of these three networked XP Professionals.
Do you really think that ideastorm is visited AT ALL by the type of person that makes up 95% of Dell PC sales....no way. 122,000 votes from MS haters and Linux lovers....geeks....computer people.
I take care of small busineses for a living....several of them. I order all of their hardware. A typical user at those companies says this...."hey my PC is slow...order me a new one" and yes their 3 year old Dell with XP and 256megs of RAM is getting slow. They dont ask me..."Order me a new PC and get it with Linux". They dont even know what Linux is.
to spend the extra money. If Vista was $40 for an upgrade to home premium i would upgrade.If I was buying a new Dell computer w/ Windows Vista installed i would not get XP.
Smart move, yes, but I really don't think consumer requests had that much to do with it.
So, err, what's Microsoft going to do when they try to enforce an EOL on the critter and realize that even the OEM's don't want to play along anymore?
Heh.
/P
<nl>
<li>Install a GNU/Linux distribution
<li>Install VMWare on that
<li>Install Windows XP as a virtual machine
<li>Run applications as usual on Windows XP
</nl>
You have significant advantages if this works, especially if you disable networking on Windows and leave if as a GNU/Linux task. Or use GNU/Linux as a message-passing filter to avoid malware.
In this way, your company will never have to deal with Windows Vista, because it will never take off.
Dell small-business marketing director Tom West:
"demand is for the latest and greatest technology, which includes Windows Vista."
Microsoft product manager Michael Burk:
"consumers want the latest and greatest technology, and that includes Windows Vista."
It sounds like someone in Redmond has been handing out talking points.
And you need a faster computer to run games on Vista, too. So there's plenty of reasons for home users to pass on it.
How come people expect Vista to become popular overnight? It's pretty intense on the hardware, of course it takes a while for people to adopt it...
Try to make a COHERENT point. And easy on the caps.
Dell's decision is evident of MS's bullyin'. I too applaud Dell stance. I don't believe they gave the software/hardware makers enough time to work with the RC to build drivers that are compatible. Especially business, have not had enough time to play with it. Businesses are having all kinds of issues with front-end legacy apps (Nortel Client) not working! A co-worker of mine hem-haw'd around that weekend before the release and on Monday was only able to get Vista. We had to load XP in order for him to remote into work. We are one of the largest telecommunication company in the world (VZ) and we are not supporting personal laptop users. Let alone migrating anytime soon to the "Vista SP".
networking, and you want the Media Center, you need the Business
Premium for $400.
To me, there is only one choice for the home, the $400 option.