April 7, 2005 4:00 AM PDT
Cable girds for wireless fight
The Bells--SBC Communications, BellSouth, Qwest Communications International and Verizon Communications--are fighting cable for dominance in broadband and fending off new Internet phone services. They're risking billions of dollars on massive network upgrades to provide TV services and challenge cable providers on their home turf.
But in one regard they are unmatched: Cable providers can't yet easily offer mobile services. By contrast, all of the Bells but Qwest are big investors in national cell phone networks. As a result, cable is now girding for a fight over wireless services that it's ill-prepared to fight.
As Bells scramble to build TV services into the ultimate telecom bundle, cable rivals face the equally daunting task of trying to jump into wireless.
The eagerness of cable companies to embrace the unfamiliar world of cell phone services highlights the growing importance telecom executives attach to bundled services.
"Wireless is a logical extension of our bundle and has become an emerging competitive threat from the Bells," said Cox Vice President Greg Bicket. "The addition of mobility is a value add--we get it. We're all looking at relationships to include wireless into our bundle; just how we do it is the question now."
Having laid the groundwork for "triple play" bundles of video, data and voice services, cable operators are finally confronting the wireless void. Executives from Cox, Comcast and Cablevision attending a major cable show here say the operators are in various stages of selling cell phone services. Just last week, Time Warner Cable began testing cell phone services in partnership with Sprint.
The eagerness of cable companies to embrace the unfamiliar world of cell phone services highlights the growing importance telecom executives attach to bundled services, given their power to shape consumer spending habits. Bundled services offer the convenience of one-stop shopping and simplicity in billing. Companies can lure new customers with tantalizing, if sometimes temporary, discounts and teaser rates. Bundles also can make it more difficult for consumers to switch services. For example, because few people want to change phone numbers frequently, bundling phone services with video and data can help keep customers locked in to all three.
While bundling is an attractive business model for cable operators and the Bells, its power has made it a target of consumer advocacy groups. In one high-profile bundling dispute that's still unfolding, consumer groups are pressuring Congress to force cable operators to offer a la carte pricing for individual cable programs, rather than plans that require viewers to pay for multiple channels they may not want.
The Bells also face a bundling controversy over a typical industry practice: forcing broadband subscribers to pay for local phone service. Efforts to break apart the broadband phone bundles were set back last week, when the Federal Communications Commission overturned local rules that required BellSouth to provide DSL (Digital Subscriber Line) service independent of local phone service, an offering known in the industry as "naked DSL."
Cable operators were the first to bundle services as a way to keep customers from fleeing to rivals, and the strategy worked. At Cox, for instance, customers who have all three services are apt to change
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