CNET originally reported the problem in mid-June after the San Francisco-based company sent an e-mail to media outlets and wrote a blog entry detailing an overheating issue with Pogo-11, -12, -13, and -14 devices. The CPSC has fully detailed the extent of the issue, indicating that 11,000 Pogoplug products are suspect, affecting 9,500 units in the United States and 1,500 in Canada.
Cloud Engines received three reports of the device overheating, prompting the recall. "One device caught fire, one device emitted smoke, and one device melted, damaging the desk it was on," the notice says. Those who purchased the device from Adorama, B&H, Best Buy, Buy.com, J&R, Pogoplug.com, New Egg, and Sony Style between March 2011 and June 2011 are strongly urged to "stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device."
Concerned consumers can call Cloud Engines toll-free at (866) 582-6651 or via e-mail at firstname.lastname@example.org for more information.
We've reviewed past Pogoplug products favorably.