After concerns were raised about where donors' money goes if Kickstarter projects are never finished, the crowd-source funding platform addressed its accountability today.
"The number of creative projects that have been funded and produced on Kickstarter in the past three years is enormous," the company's co-founders, Perry Chen, Yancey Strickler, and Charles Adler, wrote in a blog post today. "But of course not every project goes perfectly. Delays do occur, especially with more complicated projects. Some creators get in over their heads dealing with processes that are new to them."
Here's more from Kickstarter's co-founders on why the company itself cannot issue refunds:
Kickstarter doesn't issue refunds, as transactions are between backers and the creator. In fact, Kickstarter never has the funds at all. When a project is successfully funded, money is transferred directly from backers' credit cards to the project creator's Amazon Payments account. It's up to the creator to issue a refund, which they can do through their Amazon Payments account.
Since its inception, the company has become stricter about projects' "Estimated Delivery Dates" and creators' experience and backgrounds -- but in the end it boils down to backers wanting to invest in projects they believe are worthwhile.
As the co-founders wrote, "On Kickstarter, people ultimately decide the validity and worthiness of a project by whether they decide to fund it."