Wireless

The Samsung Jack.

(Credit: Samsung)

Fans of the Samsung Jack, I have some good news for you.

Samsung announced Wednesday that its Windows Mobile 6.5 upgrade is now available for the smartphone. The upgrade includes Windows Phone 6.5 Standard Edition and a handful of software enhancements. Major improvements include:

• Windows Marketplace for Mobile: Provides access to secure shopping. You can download the application instantly to the phone.
• Internet Explorer Mobile 6: It delivers the same Web-browsing capability as Internet Explorer for a desktop computer, including support for multimedia-rich content like Flash animation, YouTube, and social-networking sites like Facebook and MySpace.
• AT&T Wi-Fi integration: Samsung Jack users can now easily access more than 20,000 AT&T Wi-Fi hot spots in the U.S.
• Vlingo for Windows Phone: This voice-command feature lets you send text or e-mail messages, call friends, search the Web, open native applications, etc., just by speaking into the phone.

The upgrade requires a 32-bit Windows computer running either Windows Mobile Device Center 6.1 (for Windows Vista, 7) or ActiveSync 4.5 (for Windows XP). According to Samsung, the upgrade process takes between 5 and 10 minutes. Make sure you back up your phone data and sync your contacts with your computer before upgrading. The new firmware is available for free and can be downloaded from Samsung's Web site.

As Apple and Research In Motion have won a greater share in the Wi-Fi handset market over the past year, Nokia has lost share.

Though Nokia is still the leading vendor for dual-mode smartphones (Wi-Fi and cellular), its market share dropped to 35 percent in the second quarter, compared with 50 percent in the same period a year ago, according to a report released Monday from In-Stat.

The report "Wi-Fi in Mobile Phones: Dual Mode Becomes the In Thing" tracked the major Wi-Fi phone vendors, including Nokia, Apple, Research In Motion, HTC, and Samsung. Among those, Apple has enjoyed the greatest growth in market share, from 3 percent in the second quarter of 2008 to 20 percent in this year's second quarter.

Market share for both RIM and Samsung has also weakened the past few quarters, though less so than Nokia's. RIM's 15.7 percent chunk of the market for the second quarter of the year was down from its first-quarter high of 17.6 percent. Samsung's share has been relatively flat but usually dips a bit from the first to the second quarter, notes In-Stat.

In sheer unit volume, Nokia has done well the past few quarters, with 9.3 million Wi-Fi handsets shipped in the second quarter of the year compared with Apple's 5.2 million shipments. However, Nokia's shipments have dropped since the first quarter of 2008 when it saw 12 million units fly out the door. Over the same period, Apple, RIM, and HTC have seen their shipments grow.

As the No. 2 Wi-Fi handset vendor, Apple has also outsold third-place RIM in dual-mode phone shipments, says In-Stat. Though RIM still has a larger market presence, not all of its Blackberry devices include Wi-Fi. HTC and Samsung rounded out In-Stat's list as the fourth and fifth top Wi-Fi handset vendors, respectively.

(Credit: In-Stat)

The report also detailed the growth of the Wi-Fi smartphone market overall. The industry shipped 37 million handsets in 2007, and 103 million units in 2008. That rise is because of several factors, notes In-Stat, including greater functionality, lower prices, and carrier promotions. Initially targeted to the business market, smartphones are also now an entrenched hit with consumers, which In-Stat attributes to the success of the iPhone.

Wi-Fi handset shipments are expected to rise just 25 percent to 128.4 million units for 2009. That compares with a nearly 180 percent jump in 2008.

But In-Stat sees gains ahead. By 2010, the growth rate is likely to climb to 43 percent. Though that rate may not be sustainable, it should remain strong in the coming years. Wi-Fi will also become more prevalent in mobile phones. This year, 11.5 percent of handsets include Wi-Fi; by 2012, that figure will grow to 25 percent, predicts In-Stat.

To compile the report, In-Stat relied on its own data as well as interviews with Wi-Fi equipment vendors.

With the Moto Cliq, it matters what's inside.

(Credit: Motorola Cliq)

On Call runs every two weeks, alternating between answering reader questions and discussing hot topics in the cell phone world.

In the age of iPhone, Google Android, and Palm WebOS, a funny thing has happened on the way to the cell phone store. Though handset design has long been the focus of cell phone development, hardware manufacturers appear to be shifting their attention. Software is now taking center stage as companies struggle to distinguish their touch-screen devices from their competitors, and companies aren't being shy about this new focus.

The shift really hit home in September when we met with Motorola following the introduction of its Android-powered Cliq. As my colleague Tom Krazit wrote at the time, Moto CEO Sanjay Jha was clear that his company is resting its comeback attempt on its signature MotoBlur software. Jha characterized MotoBlur as more than software, but also as "emblematic of the shift towards software and the Internet as the main features in a modern mobile phone."

From a company that developed some of the most iconic cell phones in history (hello, Moto Razr and Startac), Jha's words were surprising. Software has always been a part of phones, but it has rarely defined them. Unless you were a smartphone buyer deciding between Windows Mobile and BlackBerry, most customers bought a phone and used the manufacturer's standard operating system without a thought. Sure, more savvy users had their strong preferences, and Verizon tried an abysmal standardized interface on its handsets, but elements like thin designs, colored faceplates, and messaging keyboards got the most attention.

Helped by cost cuts and by growth in Internet and phone subscribers, Comcast on Wednesday reported a 22 percent jump in earnings for its third quarter.

The cable provider saw net income of $944 million, or 33 cents per share, for the quarter ended Sept. 30, compared with $771 million (26 cents per share) in the year-ago quarter. Sales also rose, hitting $8.8 billion, up from $8.5 billion in 2008's third quarter, though revenue was slightly below analysts' estimates.

Comcast's third-quarter sales

(Credit: Comcast)

For the quarter, the number of TV subscribers dropped 2.7 percent to 23.7 million from 24.4 million a year ago. But the loss was more than offset by gains in Internet and voice, two services that Comcast has marketed heavily, especially as part of its Triple-Play service.

The number of Internet subscribers rose 6.4 percent to 15.6 million, while Comcast phone customers jumped 20 percent to 7.3 million. Overall, the company saw a quarterly increase in customers of 3.4 percent to 46.8 million. Subscriber growth helped boost third-quarter sales for the cable segment by 2.8 percent to $8.4 billion.

Comcast Internet and voice customers grow.

(Credit: Comcast)

With a focus on trimming costs, capital expenses declined 6.1 percent to $1.2 billion, due in large part to lower spending at the company's cable divison.

"The strength and resilience of our businesses combined with our continued emphasis on expenses and prudent capital management helped us achieve healthy operating and financial results in the third quarter," Brian Roberts, chairman and chief executive officer, said in a statement.

Comcast revealed no new details over its intent to acquire a leading stake in GE-owned NBC Universal. Early last month, reports surfaced that the company wanted to buy a 51 percent chunk of NBCU, with GE owning the rest, to create a new joint venture. If it goes through, the deal could transform Comcast into a major media powerhouse, with control of NBC as well as variety of TV networks and cable stations.

(Credit: Microsoft)

Just days after Microsoft cranked out a touch-optimized Bing search page for touch screen phones comes another announcement for mobile searchers. Microsoft on Monday reported that Verizon will roll out the first Bing mobile app to BlackBerry Storm 1 users. The Bing mobile app already comes preloaded on the BlackBerry Storm 2.

After Verizon pushes Bing for mobile, Storm owners should be able to click the icon in the program list to get started.

In addition to search are features carried over from a former incarnation of Microsoft's search app, Windows Live for mobile, such as voice search, and a map that includes driving directions, traffic details, and a location feature to search your whereabouts. There's also a way to save favorite searches, and to quickly get at local searches.

We first encountered a variation of the Bing app on Windows Mobile 6.5 phones. While many features are nearly identical to the Windows Live mobile app, the refreshed search engine should produce more accurate results.

The organization responsible for managing the assignment of domain names and IP addresses has approved a new plan to allow non-Latin characters in Web extensions.

Known as Internationalized Domain Names (IDNs), the system is designed to globalize the Net so regions around the world can use their own local alphabet characters to surf in cyberspace, the Internet Corporation for Assigned Names and Numbers, or ICANN, said Friday.

Calling IDNs the "biggest technical change" to the Internet since its birth 40 years ago, ICANN unanimously approved the plan on the final day of its six-day conference in Seoul.

IDNs will allow domain names to be to be written in native character sets, such as Chinese, Arabic, and Greek. In charge of managing domain names, ICANN has argued that IDNs are necessary to expand use of the Web in regions where people don't understand English. Since its inception, the Internet has been limited to the Latin character set used by the U.S. and many other nations.

"The coming introduction of non-Latin characters represents the biggest technical change to the Internet since it was created four decades ago," said ICANN chairman Peter Dengate Thrush in a statement. "Right now Internet address endings are limited to Latin characters--A to Z. But the Fast Track Process is the first step in bringing the 100,000 characters of the languages of the world online for domain names."

To expedite the new plan, ICANN will launch a Fast Track process on November 16. At that time, the organization will begin accepting applications from countries for new top level domains, or Internet extensions, based on each nation's character set.

Initially, the change will apply only to local country codes, such as .kr for Korea and .ru for Russia. Major top level domains (TLDs) such as .com, .net., and .org won't see non-Latin editions just yet. But ICANN is pushing to make progress on these major TLDs and hopes to include them in the IDN system before long.

ICANN had discussed and debated IDNs for years, during which time much testing, development, and global cooperation were needed to jump start the new system.

"This is a culmination of years of work, tests, study and discussion by the ICANN community," said Thrush. "To see this finally start to unfold is to see the beginning of an historic change in the Internet and who uses it."

Updated at 8:05 am PDT with a slideshow and some first impressions of the Windows Marketplace for Mobile app store, at 4:25 pm PT with a correction about Marketplace reviews, and at 12:10 am PT on 10/7/09 with an update about the availability of Marketplace on other Windows Mobile platforms, and details on the My Phone service.

Windows Marketplace for Mobile--screenshots

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On Tuesday morning, as Microsoft's Windows Mobile 6.5 phones hit the market, two of its mobile services are officially launching.

Brand new to 6.5 phones are Windows Marketplace for Mobile--an application storefront like that found on iPhone, BlackBerry, and every other major mobile OS--and a Web-based backup and sharing service called My Phone.

We've heard plenty about both services in the days and months leading up to this release. The much-anticipated Windows Marketplace for Mobile has a well-thought out model that will eventually include both a Web and on-phone storefront, and a flexible billing system that lets you purchase apps using either a credit card or your monthly phone bill (depending on the carrier). According to Microsoft, the PC catalog isn't available now but is planned to be released before the year's end.

There's also a self-service return policy that gives you a full refund from unwanted apps within a 24-hour period. There's a caveat, of course. You'll be limited to one refund per month to avoid abusing the system. The app store launches in 29 countries on Tuesday.

In our pre-release demo, we found the app store to be a little visually boring, though serviceable. Following a proven app store model, Windows Marketplace for Mobile has a search bar, a featured apps showcase, and a list of browseable categories. In them, you'll only see applications that work on your phone model and in your country. There's also an personalized screen that helps you manage the apps you have. As with iPhones and BlackBerrys, if you switch devices, you can easily re-download the apps you installed through the Marketplace. You'll sign on with your Windows Live ID. We heard before the launch that you won't be able to create your own reviews until the second phase, but in truth, rating and reviews are fully functional today.

Microsoft didn't tell us how many apps were expected in the app store Tuesday morning, but with 82 games ready to download, there are at least 100 apps altogether. We already see Facebook, Netflix Mobile, Zagat to Go, Windows Live, and the Midomi music app. Most app prices range so far from free to about $10, though the most expensive one we spotted so far is a $25 golf calculator. We saw quite a few $20 games as well.

Most new smartphone users are now consumers, a dramatic change from just a few years ago when the gadgets were primarily in the hands of business types, according to a survey released Wednesday by research firm CFI Group.

The survey "CFI Group Smartphone Satisfaction Study 2009" found that smartphone users are no longer just reading e-mail or scheduling appointments but also surfing the Web, streaming video and music, downloading games, and snapping pictures. Smartphones are now seen more by consumers as minicomputers than as cell phones, according to CFI.

Predictably, Apple's iPhone is credited with igniting the growth of smartphones, and it's the clear leader of the pack. The survey found that the iPhone has the most loyalty and praise among its users, with 92 percent of iPhone owners saying they have the ideal phone. Around 90 percent have recommended the device, while 35 percent said they bought the iPhone based on word-of-mouth advice.

The iPhone also is tops in customer satisfaction, ranking 83 on a 100-point scale, according to CFI. The newer Palm Pre and Android-based phones each scored 77 on the scale, followed by Research In Motion's Blackberry at 73 and the Palm Treo at 70. The rest of the pack, including phones running Windows Mobile and Symbian, trailed the list with an overall grade of 66.

(Credit: CFI Group)

"The iPhone is the best thing to happen to the smartphone industry because it captured the imagination of a whole new set of consumers that might not have made the smartphone jump," said Doug Helmreich, program director with CFI Group.

But the growing dependence on smartphones is a catch-22, since consumers now demand more from their devices. And wireless carriers, most notably AT&T, have struggled to provide the quality of service that people want. For this reason and others, the survey found a disparity between the most popular smartphones and the most popular providers.

Of the pack, Verizon Wireless was considered the ideal carrier among 86 percent of users questioned, and it scored 79 out of 100 for customer satisfaction. But only 38 percent of Verizon consumers said their phone is the ideal smartphone, the lowest among all carriers.

For AT&T, the situation is reversed, but more among iPhone users. Half of all iPhone owners surveyed said they would like to jump ship to another provider, but 75 percent of non-iPhone users said they would stick with AT&T. For customer satisfaction, AT&T scored 69 out of 100 among iPhone users, and 73 among non-iPhone owners.

(Credit: CFI Group)

The survey also raised the question of whether other carriers might take a hit as consumers continue to want more from the iPhone and its brethren.

"The iPhone raised the bar not only for other smartphones, but for the networks as well," said Helmreich. "The new breed of smartphone consumers expect more from their phones, and the iPhone may represent only the tip of a data-intensive iceberg."

To compile the survey, CFI Group questioned 1,074 people from August 3 to 10 about their smartphone use.

Nokia announced Monday that it has acquired "social atlas" service Dopplr for an undisclosed sum.

The acquisition isn't much of a surprise. Last week, reports surfaced claiming the deal was already done, but neither Dopplr nor Nokia would confirm it at the time. Those same reports suggested that Nokia would acquire Dopplr for $15 million to $22 million, but the official announcement did not mention an acquisition price.

Neither Dopplr nor Nokia immediately responded to request for comment.

Dopplr allows users to create trips and share them with friends. The service also provides users with help on each leg of their trip, providing tips and advice on hotels and restaurants. Aside from a Web site, Dopplr is available as an iPhone app. It's also integrated into social services such as Flickr and Twitter.

Nokia said that it doesn't plan to alter Dopplr. In a statement announcing the acquisition, Nokia said that "the acquisition does not change the current Dopplr service." Dopplr founder Marko Ahtisaari echoed that sentiment.