Wireless

Research In Motion has pushed out new software to correct a problem that left some BlackBerry users high and dry Tuesday.

Blame BlackBerry Messenger for Tuesday's data service outage.

(Credit: RIM)

A new version of BlackBerry Messenger is available that apparently fixes the problems experienced by BlackBerry customers, according to a report by BusinessWeek. For several hours on Tuesday, BlackBerry users were unable to use the data services on their phones, preventing e-mails from being received and applications from working correctly.

In a statement provided to CNET, RIM said the "root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service."

BlackBerry Messenger version 5.0.0.57 is the one to install, if you're currently running either version described above, and that should be available through the phone's browser or in BlackBerry App World. Tuesday's outage follows another one last week shorter in duration.

BlackBerry Bold

(Credit: Research in Motion)

For the second time in less than a week, BlackBerry smartphone users across the country and beyond are reporting problems accessing e-mail.

BlackBerry maker Research in Motion confirmed Tuesday night that some users of the smartphone in the Americas are experiencing delays in message delivery.

"Technical teams are actively working to resolve the issue for those impacted. RIM apologizes for any inconvenience experienced by customers," read an e-mailed statement from company spokesperson Jamie Ernst. Ernst declined to elaborate, however, on the cause or extent of the outage, and offered no estimated time of repair.

This, of course, comes on the heels of similar short-lived outage on Thursday, which happened to be the same day the company announced it beat analyst expectations in the fiscal third quarter of 2009 with strong sales of its BlackBerrys.

New data on the top 10 mobile phones puts Apple on top due to the sheer number of iPhone owners. But both Research In Motion and LG actually control more market share because they sell multiple, popular models.

Nielsen's data on the top 10 phones in use in the U.S. from January through October shows Apple with 4 percent market share, RIM with 6.3 percent, and LG with 6.4 percent. But the trio lead a very fragmented market. In fact, the top 10 phones account for just over 20 percent of the total devices in use.

With an estimated 271 million U.S. mobile subscribers at the end of 2008, accounting for about 88 percent of the U.S. population, even 1 percent market share is significant.

RIM BlackBerry devices and LG handsets--voluminous in offering compared with the singular iPhone also have the benefit of longer time on the market and of promotion by the carriers that don't have the iPhone. LG is the No. 3 handset maker behind Nokia and Samsung. RIM and Apple have nowhere the number of models offered by the top three handset makers, yet they enjoy a stronger market share.

The Nielsen data shows both the opportunity and the challenge of creating the next big thing in mobile devices. Just a few years ago, Motorola's Razr was the belle of the ball, and RIM was firmly fixed as an enterprise device. However, the convergence of voice, e-mail, and browsing, as well as new 3G networks, brought the smartphone to the forefront and helped push both RIM and Apple to the top.

All hope is not lost for currently less popular handset makers, as the market can very quickly change dramatically.

Indeed, there is a big challenge under way from Android-based phones such as the Droid that could thrust laggards such as Motorola back into the spotlight, provided that Google doesn't stomp all over the developer community that has been building up around the new mobile operating system.

And mobile phones are not just for those on the run. Nielsen's Convergence Audit (PDF), an annual survey on voice, video, and data products, "shows a rise in households who have 'cut the cord' by trading their traditional landlines for wireless cellular services and an increase in mobile media device usage among a diverse set of households."

In the second quarter, the report said, 21 percent of households were using wireless cellular service only--compared with 18 percent a year earlier. "This increase comes from...households who have dropped their landlines as well as from young adults that started new households with just a wireless phone service," the report said.

Odds are that these percentages will continue to climb as young mobile users reach adulthood and as adults look to their mobile devices to do more than just make calls.

The quality and speed of the browser is an essential feature for smartphones these days. And it's here that the BlackBerry Storm 2 has some catching up to do vis-a-vis rivals such as the iPhone 3GS.

The Storm 2 is an underrated smartphone in many respects. The interface is clean and easy to navigate, the standard software feature set competitive, and the ability to integrate all email accounts into one screen convenient.

But unbelievably--to me, at least--RIM failed to improve the browser on the Storm 2. Or let me put it this way: RIM failed to make perceptible improvements. (See RIM statement below.)

This is no small oversight. The key reason why the Motorola Droid has been a hit is because it couples a big screen with a high-quality, fast browser--making it the only premium smartphone to date in the U.S. to approach the status of the iPhone.

Which brings us to the gold standard of smartphone browsers: the Safari browser on the iPhone 3GS. This is nothing short of phenomenal. It's the closest a smartphone user can get to the full-fledged browsing on a laptop.

And the browser will only become more important as the smartphone screen size creep continues, from the 3.5-inch diagonal screen on the iPhone 3GS to the 3.7-inch screen on the Droid to the 4.1-inch display on the Toshiba TG01 (sold in Europe).

So, what was RIM thinking? The Storm 2's browser (like its predecessor's--which I had previously been using) can be glacially slow when loading Web sites. So slow that many Storm users opt for downloading the Opera Mini or Bolt browsers. But these browsers have shortcomings of their own, so they don't necessarily serve as satisfactory replacements for the Storm's built-in browser. (The Bolt browser does not zoom and Opera Mini--though blazingly fast--has trouble rendering some Web sites.)

As shown in the embedded videos, which demonstrate the load times for the CNET News page and the zoom features of the two phones, respectively, the iPhone 3GS (bottom) beats the Storm handily.

It is important to note that the Storm 2's built-in browser will speed up significantly if you turn off (uncheck) "Support javascript" in the "Browser Configuration" settings. And in the side-by-side page load-time comparisons with the iPhone 3GS (embedded videos), support for javascript is turned off.

But RIM needs to hurry up and match the competition. A fast, high-quality browser is ... Read more

Updated 3:01 p.m. PDT with information from the conference call.

On the day that Research In Motion suffered another nationwide mobile e-mail outage, it announced it beat analyst expectations in the fiscal third quarter of 2009 with strong sales of its BlackBerry smartphones.

BlackBerry Bold

(Credit: Research In Motion)

The company's earnings were up 59 percent compared to the same quarter a year ago. For the period that ended November 30, the company reported earnings of $628.4 million, or $1.10 per share, compared to $396.3 million, or 69 cents a share, for the fiscal third quarter last year.

Analysts had expected the company to report earnings of $1.04 per share on revenue around $3.78 billion.

The company said it shipped 10.1 million smartphones during the quarter. And it added about 4.4 million new subscribers. Analysts were expecting shipments of 9.5 million with 4.1 million new subscribers.

Some industry watchers have wondered if the new Motorola Droid that uses Google's Android operating system would hurt BlackBerry sales. The Droid is one of two Android devices being sold for Verizon Wireless, and it is the closest competitor offered on Verizon's network to the Apple iPhone, which is sold exclusively in the U.S. for AT&T's wireless network.

Strong sales on RIM's part indicate that the Droid and other Android devices introduced during RIM's fiscal third quarter did not present a major threat to the smartphone maker.

Still, Verizon is spending more money marketing the Droid than it has on any other phone that it has sold on its network. But RIM's co-CEO Jim Balsillie said that Verizon continues to be an important strategic partner. And he said that the market is growing so fast that there is enough business to go around.

"The proportion of smartphones to the total market is crossing 50 percent," he said. "And we see that going to 100 percent. It's just a question of when. The overall market is growing for smartphones and we have a very important place to play in that."

But he admitted that RIM can't afford to rest on its laurels. The company's devices are favorites among corporate customers.

"At the end of the day, you can't force love," he said. "You have to earn it every day. There is no free ride in this. But we have a good sense of what we are doing in this quarter and we feel we create value everyday."

RIM's strong earnings report comes on the same day the company experienced a nationwide e-mail outage for consumers using its BlackBerry devices. Earlier Thursday before the company reported results, RIM confirmed that some BlackBerry customers were unable to get Web-based e-mail. Users getting e-mail through corporate servers were not affected, though, and phone service and text messaging were also not affected by the outage.

The problem seemed to affect customers across all major carrier networks, including Verizon Wireless, T-Mobile USA, and Sprint Nextel. AT&T would not comment and referred questions to RIM, but several AT&T customers in California and in other parts of the country said they had problems as well.

RIM said it has resolved the e-mail service problems, though e-mail may be slow to come back to some customers. The company is still looking into what caused the outage.

"RIM has isolated and resolved the issue that was impacting some BlackBerry customers earlier this morning," a company spokeswoman said in an e-mail. "Some customers may still experience delays as e-mail queues are processed. RIM is continuing to investigate the cause of the issue and apologizes for any inconvenience."

Talk about unfortunate timing. Research In Motion (RIMM) has confirmed reports that Blackberry users across North America have been experiencing e-mail problems this morning. Evidently, the outage is affecting all BlackBerry users who rely on RIM's Internet-based e-mail service instead of corporate servers, regardless of carrier.

This, just hours before the company is to release its third-quarter results.

In a statement, RIM said customers "may be currently experiencing delays receiving email" but phone services and PIN-to-PIN messaging are working just fine. If offered no explanation for the service interruption, but said it engineers are doing all they can to resolve it.

Story Copyright (c) 2009 AllThingsD. All rights reserved.

As Research In Motion opens up the BlackBerry platform, it is providing new features and integration between third-party apps and core BlackBerry apps.

Alan Brenner, RIM

(Credit: RIM)

ZDNet UK spoke to Alan Brenner, a RIM senior vice president and general manager for the platform. Brenner was asked how BlackBerry competes in the crowded smartphone app market, how the handset manufacturer expects to work with developers, and what the key challenges are for the company's mobile platform.

Q: Where do you think the new APIs and the integration into core BlackBerry apps put the BlackBerry as a platform, compared with other smartphones?
Brenner: The important point is that we're different; we have a different approach from what you're seeing elsewhere in the market. This notion of enabling deep integration is distinctive, and it speaks to our traditional strength as BlackBerry.

Read more of "BlackBerry goes with the flow for developers at ZDNet UK.

As consumers increasingly purchase sophisticated smartphones such as the iPhone, BlackBerry, and Droid, they are developing expectations for how these phones allow contacts, calendars, e-mail, and social networks to remain in sync across all their devices.

One of the big challenges is that users don't always maintain the same source of inputting data--they switch from browser to desktop application to smartphone as their data access and entry point, introducing many variables into the data chain. And data integrity will only get more complicated as more applications become browser-based and keep no local data storage.

Most enterprise users have a local store in addition to the cloud storage, something that I still find puzzling from the T-mobile Sidekick outage, where consumer data that should have been in multiple locations (or at least present on the device) was thought to be lost.

The most common sync services are not provided directly by the mobile operator. Generally this is a good thing, as the more you can dis-intermediate the carrier, the more control you have over your data. But because the sync services are provided by others--notably Microsoft, Google, and Apple--you end up locked-in to their data structures as well as whatever privacy and data management issues that might arise in relation to advertising or other usage of your information.

Today, you can fairly easily sync your mobile device with most common online e-mail and PIM services although the BlackBerry, Droid, and the iPhone differ in their approaches--or at least in the visibility of how they work. For example, you can sync with Gmail and other services on the iPhone, but it rather perversely requires the Microsoft ActiveSync protocol.

By controlling the address book, Google and Apple effectively lock-in users to their sync service, leaving the carriers and devices to be easily replaced (minus the cancellation charges.) The user would barely notice the difference, aside from the sticker on his phone that says AT&T or Verizon.

Mobile operators do not want to cede control of the address book to Google or Apple, but they are late to the game and do not yet have sync solutions of their own. As a result, they are scrambling to add this functionality, but building a sync solution that works with all different devices and email services is no easy task, thanks to the widespread problem of device fragmentation in the industry.

One option is to deploy a white label solution, like the open mobile cloud sync offered by Funambol. Funambol CEO Fabrizio Capobianco told me the company has been approached by many of the top mobile operators, with several of them looking to setup sync services for their customers. They all recognize the issue, and according to Capobianco can turn to Funambol as a way to quickly bring a high-quality solution to market.

With all the different players in mobile sync, users will begin to question who owns their data. Enterprise users, in particular, should have privacy concerns about trusting their data to someone else. In the case of Android users, there is a growing anti-Google sentiment, and if Google already owns your email, calendar, and search queries, do you really want them to own your phone contacts as well?

Consumer demand for smartphones seems to be unstoppable.

In the third quarter, vendors shipped a record 43.3 million devices, up 4.2 percent from last year's third quarter and up 3.2 percent from this year's second quarter, says a report released Thursday by market researcher IDC.

(Credit: IDC)

Among smartphone vendors, Nokia still enjoys the greatest market share, according to IDC, with a 37.9 percent slice for the third quarter. ... Read more