Zeroing in on that important missed call is YouMail's number-one feature.
(Credit: YouMail)Since its inception, YouMail, a visual voicemail service for mobile phones, has had one big problem. You could view and play your mobile phone's voicemail messages online, or--beginning lat June--by pointing the mobile browser to YouMail.com, but messages weren't stored on the device itself.
Starting Wednesday, YouMail has begun to change that with a native YouMail in-box for BlackBerry phones. Visual Voicemail Plus is a free downloadable app that stores your incoming voice messages along with the caller's name, number, and time of call.
In addition to viewing and playing messages in any order you'd like, those who have signed up for the free or premium transcription service will be able to read the message content.
Other online features have carried over as well, including interacting with the voice files by downloading, saving, and forwarding them, or posting them to social networks.
The latter has always been the creepiest application, and in my opinion, a misguided attempt to tap into social networking trends. It's true that replaying calls for amusement, blackmail, or punitive action has been a common fate of cell phone messages for much longer than actor Alec Baldwin's damning outburst back in 2007, but why make it so easy to push a private call to the public domain? Let's just hope I'm the only Debbie Downer here envisioning embarrassing abuses of an innocent call.
But back to the app at hand.
YouMail's free and prmeium transcription services carry over to the mobile in-box.
(Credit: YouMail)While I'll certainly be the first to welcome this native app with open arms, I will point out that it's a bit basic in the design department. We're sure to see more style come to the download in future releases.
The opening of YouMail's API, now in limited beta, means we're sure to see a proliferation of development, including YouMail's porting to other mobile platforms, and to other apps and widgets as a plug-in.
For now YouMail's Visual Voicemail Plus application will work on the BlackBerry Pearl, Curve, Bold, and Storm running version 4.3 or higher of the operating system, and only if you're with Verizon, AT&T, or T-Mobile carriers. New users can sign up for a free account from the Visual Voicemail Plus interface or online.
How would you like to have your own secretary for taking and delivering voice messages? It sure beats slogging through your phone's voice mail menu, especially if you're short on time or if you want to quickly refer to a saved message.
YouMail's new transcription service, launched from beta on Thursday, adds a (premium) human touch to its otherwise free "visual voice mail" service. In addition to receiving automated transcriptions of cell phone voice messages online, YouMail users can now pay for real people to transcribe their messages and send the gist through SMS or e-mail.
Human intervention boosts the transcription accuracy to 95 percent, estimates YouMail CEO Alex Quilici. That's compared with an estimated 75 percent to 95 percent accuracy of automated transcription, a rate that varies due to factors like voice clarity, idiom use, and call quality.
YouMail is offering its human transcription service in four tiers, two of which are aimed at people with smartphones and the other two for owners of standard phones. Prices range from $3.99 per month for YouMail to text you the meat of 50 messages, all the way up to $17.99 for unlimited transcriptions sent over e-mail.
There's also a freebie that lets YouMail users have the messages from one contact auto-transcribed to text, or to have the first five calls per month from any caller converted to text. All transcriptions will also be available from your YouMail in-box online.
This move offers direct competition to voice-to-text services like VoiceCloud, which also charges a monthly fee to have people--instead of computers--type up your voice mails.
Related stories:
YouMail puts voice messages on the mobile screen
Voice-to-text services seek a human touch
If you want to convert a series of 1's and 0's to text, ask a computer. If you want to convert a voice message into a text message, ask a human.
VoiceCloud transcriptions are made from people!
(Credit: VoiceCloud)That's the crux of the argument given by VoiceCloud, which launched into the voice-to-text fray on Tuesday with a speedy, employee-focused transcription service.
Speech-to-text is a huge trend in wireless and Web apps this year that--judging from the numerous services showcased at the CTIA Wireless conference in Las Vegas this week--is heating up as an important frontier in cell phone software. You may have read about Spinvox and SimulScribe, and CallWave, but according to VoiceCloud CEO Gerald Marolda, his company's service gives a faster, more faithful experience than letting software do linguistics.
With VoiceCloud, the voice message is broken into chunks using an in-house, proprietary software, and each audio segment is sent to an available transcriber who types the section and resubmits it. The software takes over from there, recombining the textual fragments and pushing them, quickly, to an e-mail or SMS message--your choice.
"Many companies claim to use voice-to-text software," said Marolda, when asked why he preferred people power. "But there is no technology in the market that exists right now that gives you the accuracy you need." Instead, VoiceCloud's CEO suggests that many competitors outsource editors or have humans double-check software transcriptions. VoiceCloud's free beta service is available from any cell phone browser and is optimized for the iPhone.
Crowdsourcing gets it right
YouMail's CEO, Alex Quilici, agrees that voice-to-text as it stands is essentially broken. But instead of employing Homo sapien ears like VoiceCloud, he opts for community cooperation and socially-derived ratings as the sure fix, believing that bipeds can be leveraged to correct transcription mistakes over time.
A new feedback loop joins the readable voice-mail service of YouMail, a neat bit of webware for managing voice mail like e-mail. A pop-up feedback form on the online account offers the opportunity for the masses to send programmers ratings, red flags, and helpful edits that will be integrated back into the transcribing process. Oft-repeated errors will be the first to undergo scrutiny, and responsive users giving sound feedback can help speed the correction process, Quilici added.
In addition to releasing the voting function for transcription quality, YouMail also has rolled out SmartGreetings, a feature that personally greets callers whose names match entries in a database of 4,000 "common" names. Maybe YouMail will get people power to grow that database, too.
When it comes to editing incorrect voice-to-text transcriptions, Homo sapiens have the magic touch.
(Credit: YouMail)As our lives get busier and we become more reliant on text messages and e-mail, voice mail is starting to seem a tad archaic (not to mention impractical if you're sitting in a business meeting or loud bar). A company called SimulScribe has come up with a technology that claims to be the answer.
The New York-based start-up uses voice recognition technology to transcribe voice mails into text. Instead of having to sit through Grandpa Bill's three-minute voice mail, you'd get a written message, via SMS or e-mail, approximately two to five minutes after the voice mail was left, with every word Grandpa said. If you want to listen to your message the old-fashioned way, you can still call your voice mail and check it.
SimulScribe seems to combine the functions of GotVoice, with its PC capabilities, and SpinVox with the SMS function. The service also claims to have over 90 percent transcription accuracy, and unlimited voice mail storage. When I tested it out with company CEO James Siminoff, my poorly voiced message was accurate enough to have meaning. During the demo, Siminoff said the company has programmed its transcription software to not clean up or correct the content of the voice mail, to maintain authenticity.
Although the service, which is free for a week to try and then costs $9.95 a month for 40 messages, will work on any cell phone, it performs optimally on smart phones. On Monday, SimulScribe plans to announce its partnership with popular VoIP service Skype, providing Skype users the capability to receive their voice messages in text. More announcements are rumored to be on the way in late spring.
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