Webware

Yelp 1.0 on the Palm Pre.

(Credit: Yelp)

Yelp has been pushing hard to make its presence on smartphones known. In the last seven days, it has released a major upgrade to its iPhone application and has debuted native versions of Yelp for BlackBerry and the Palm Pre (Palm WebOS.)

Yelp 1.0 for Palm Pre and Yelp 1.0 for BlackBerry are much more basic than their iPhone kin is. According to Yelp, this is a conscious decision to get the core features out there and usable. And, although not much to look at (on the BlackBerry Bold, anyway,) the apps retain their utility. We put the BlackBerry version to the test to find and direct us to our humble lunch spot, even reading reviews in line to see which menu items were most recommended. Yelp on BlackBerry is location-aware and uses maps (Microsoft's Bing maps, not Google Maps) and click-to-call to help a mobile Yelper out.

The Palm WebOS version has the same core features, but the experience is leagues ahead of the BlackBerry version. The Pre's interface is also much more stylish and provides access to special offers. BlackBerry users may miss those deals at this stage, a shame. Yelp on the Pre can also save contacts to the address book, and can share listings by e-mail or text. The biggest usability error we noticed on the Pre was having to scroll to the very end of a record to access the Web site link. It would be better to see this in the address block up top.

Both version 1.0 applications are missing interactive capabilities to upload photos, write reviews, and rate others' reviews. According to Yelp, more advanced features such as these will come later on.

Yelp for Blackberry is available for free on BlackBerry devices in the U.S., Canada, U.K., and Ireland (or anywhere else you use BlackBerry) by pointing the mobile browser to http://m.yelp.com. Yelp for Palm Pre can be used in the U.S. or Canada (or anywhere else you have a Pre). You can download the Pre app from the App Catalog on the phone.

Don't worry, you can always write your own.

(Credit: Screenshot by Jessica Dolcourt/CNET)

The original Yelp for iPhone was a skeleton of its online self when it first debuted. Since then, Yelp has been layering on the muscle. The improvements in Yelp for iPhone 3.0 plump the app even more, bringing both important functionality from the Web version and some mobile-friendly enhancements.

Deal-seekers will notice a new category in the Nearby search screen for sales and other offers, listing happy hour deals, coupons, an even specials just for Yelpers. (Ooh, free beverages at the 4.5-star Creperie Saint Germain!) This makes a lot of sense in a mobile app, and could help Yelp boost revenue sales if this form of location-based mobile advertising catches on with Yelp's community. Registering offers through Yelp is currently free for businesses.

Frequent Yelpers will also appreciate the ability to mark reviews as useful, funny, and cool, just like you can online. Compliments have also arrived from the online version, letting you give a reviewer additional kudos. If the suggested text is too cheesy for your tastes, you can clear it or add your own.

Movable maps are another addition. Instead of seeing a static image when you click to map a business, Yelp presents you with a map you can scroll with your finger. If you've searched and then scrolled around, the button "Redo Search Here" will apply your search terms (like special offers) to the new location.

There are more welcome changes beyond these community features. Yelp has finally (finally!) integrated a browser into its app--no longer will tapping a business' URL kick you out of the app and over to the Safari browser. If you misspell a word (and completely ignore search suggestions,) Yelp 3.0 will pop up a notification within the app to ask if you meant "restaurant" instead of "restarant." Yelp has also heeded user requests (ours included) to be able to e-mail a business' details and Yelp.com page URL to a buddy. This will help facilitate lunch and dinner invites.

Combined, these changes add up to a familiar, useful, and full-featured tool for on-the-go business-seekers. The major lasting complaint we have is that Yelp still offers only hacks for composing reviews, not a straightforward solution to write freely as you would online.

Yelp for iPhone 3.0 is available for free from the iTunes app store. You can also get started downloading it via your computer from Download.com.

I'm currently in the process of buying a home, and the big move is looming. To try to improve the process of staying organized and making good choices, I've tracked down a variety of moving-related Web tools.

(If you want to see even more tools, check out this roundup of apps we tried out last year.)

Stay organized

Before the movers come, it's important to stay organized. Get labels for the boxes. Create a checklist, so you don't forget anything. And be prepared.

HomeExpo If you want to attach labels to the boxes around your house, HomeExpo is the way to go. You can choose from a variety of labels and print them for free. The site has labels marked by room. You can even add your own description to labels for miscellaneous items.

Mayflower's checklist The Mayflower moving company has an interactive guide available to anyone who signs up on its site. Included is a checklist that provides you with a full list of things that generally need to be attended to before you move. It reminds you to contact doctors, banks, and service providers, notifying them of the change of address. It also has helpful hints to remember as you start your move. You can even have the site e-mail you weekly reminders up to eight weeks before your move, so you don't forget a step.

Maestro Label Designer is a handy tool.

(Credit: Screenshot by Don Reisinger/CNET)

Maestro Label Designer The Maestro Label Designer from OnlineLabels.com is the site's online-label design tool. You can add text to labels or add clip-art images for more advanced designs. The tool makes it easy to create labels, but beware that it will cost you $6.95 per month to use it. That said, it does come with a free trial, so you can try it before you decide to subscribe.

OneSimpleMove OneSimpleMove is a fantastic moving tool. Once you sign up for the free site, you're immediately brought to its calendar page. There, you can set your moving day and populate the calendar with tasks. It will even send e-mail reminders to you whenever you have a task to complete.

Besides the calendar, OneSimpleMove has a directory of movers, rental truck companies, supplies firms, and much more. When you input your current place of residence and tell the service where you're moving, it immediately puts together a list of companies that will aid you in your move. When the move is complete, you can write a review on OneSimpleMove of the companies with which you worked. The site says it will donate $20 to your favorite charity when you write that review.

In response to criticism that small business were largely powerless against negative reviews on Yelp, the community reviews site has rolled out a feature that allows business owners to respond to reviews of their establishments, whether good or bad.

Yelp CEO Jeremy Stoppelman wrote in a company blog Thursday that the free feature was rolled out Wednesday:

Last night we rolled out a highly anticipated feature that allows business owners to publicly comment on their reviews. Already we've seen a number of sharp-eyed businesses make good use of this new functionality to provide additional context around specific reviews for the benefit of consumers and yelpers alike.

The service was created to give business owners a way to provide constructive feedback in a public forum, instead of the previous system, which required businesses to correspond with users through private messages, Yelp told its " elite users" in an e-mail earlier this month. The feature is expected to help quell some business owners' biggest complaint about the social reviews site--that businesses had few avenues to respond to negative reviews or unfounded claims.

Business owner comments will be given a more stringent review than user comments, and Yelp promises to remove any owner-written comments deemed disparaging, attacking, or pandering with some sort of incentive. The company has put up a guide that clarifies what businesses should and should not do with the new system.

Before business owners can use the comment feature, they must claim ownership of the business at biz.yelp.com, Stoppelman wrote.

The new feature is being introduced in the wake of some business owners resorting to libel lawsuits against former clients. In January, a San Francisco chiropractor filed a lawsuit against a patient who wrote a negative review of him on Yelp, but that suit was quickly settled.

A similar lawsuit soon followed in which a California dentist sued a couple, claiming libel over a negative review posted to Yelp's site. Yelp was named as a defendant in that case, but the plaintiff's attorney indicated at the time that the reviews site would likely be dismissed as a defendant because Web sites are protected against liability for content their users post.

An example of a business owner responding to a negative review on Yelp.

(Credit: Yelp)

Yelp introduces two ways to voice your opinion on iPhone.

(Credit: CNET)

I was lukewarm about Yelp's initial iPhone application, but some new features stitched into Yelp for iPhone 2.0 (and iPod Touch) this week are beginning to stoke my affections.

High on the list of Yelpers' demands was being able to write a review from the iPhone. In addition to any technical impediment Yelp may have experienced here is the fact that typing long missives, praises, and rants on the iPhone's virtual keyboard just plain stinks. To work around this, Yelp now gives you two ways to review a business. The first is through a Quick Tip, where you're encouraged to be pithy above all else. A 140 character cap holds you to it.

If budding novelists don't find that fulfilling, there's also way to draft a review on the iPhone--that includes the star rating--and finish it on the computer. While that's not a terrible method, the bottom line is that you're still not allowed to post a rated review from your iPhone. If I've got an hour to kill and I want to spend it stabbing out a Yelp review on my keyboard, that should be my business.

In addition to review-flavored changes, Yelp for iPhone also acquires a feeds list that aggregates the latest reviews, quick tips, and photos located near you. If you're signed on to your Yelp.com account, separate filters show you friends' feeds and your own activity history, including how people voted on your witty tips.

You can start a new review on Yelp for iPhone, but you can't post it.

(Credit: CNET)

Subtler improvements to the app include a sign-up process for first-time Yelpers, a new way to view photos of a business in full-screen mode, and localized spelling and address formatting for British users. I'm still a little miffed that I can't rate and review a restaurant on the spot, but this pack of changes makes the app much more usable than it was before. Since Yelp for iPhone is free and mass opinion isn't a bad jumping-off point, that makes this update a success in my book.

Related: Yelp: Businesses may publicly respond to reviews

Next week, Yelp is set to roll out a new feature that will allow business owners to respond to user reviews--both good and bad--of their establishments.

In an e-mail sent out to the service's "Elite users," one of Yelp's local community managers Don Bourassa said the service is being set up to give business owners a way to provide constructive feedback in a public forum, as the current system requires businesses to correspond with users through private messages.

"The goal is for all comments to be pleasant and useful," Bourassa said. "For example, if you wrote a glowing 5-star review some months ago about your favorite pub, in which you mention drinking Harp because they didn't carry Guinness...both you and other readers would probably be happy to see a new comment saying, 'Just got our Guinness tap last week. Hope to see you soon!'"

To help regulate the system, business owner comments are given an even more stringent policy than its guidelines for user comments. The company has put up a guide that clarifies what businesses should and should not do with the new system. Any owner-written comments that are deemed disparaging, attacking, or pandering with some sort of incentive will be removed by Yelp's staff.

Businesses that want to take part in the program must register with Yelp. This should give business owners a little more incentive to do so, since they'll be able to directly (and publicly) respond to any criticisms. Presumably, these comments will also show up in the service's mobile applications, of which the iPhone version is set to get an update.

More importantly, this program should help quell some business owners' biggest complaints about the social reviews site, which in the past has given businesses very few tools to respond to negative reviews or unfounded claims. A minute amount of editorial control is granted to businesses who pay for advertising on Yelp, however that's limited to selecting a specific user review to go on top of all the others on the page, and to show up as a suggestion on competitor's pages. Under the new program, registered businesses can simply respond to any comments--positive and negative, directly, and have all the other users see it.

See also: Yelp's credibility problem: Blame it on algorithm?

Update: Here's a screenshot of what it will look like, although a representative from Yelp says this is just a mock-up and may look different when the feature launches.

Business replies will appear under user comments if a business has made a reply, however users will need to expand it to see it alongside user reviews. Click on the image to see how it will look when it's nested.

(Credit: Yelp)

A look at the new 'Nearby' feed on Yelp's iPhone app.

(Credit: Yelp)

A full five percent of reviews site Yelp's traffic comes from its downloadable iPhone app, the company said Thursday. In response, it's revamping the iPhone app, originally launched last year, to add new features that place a fresh emphasis on location awareness. The new download will be available in the iTunes App Store in a few days.

The most significant upgrades are the ability to post 140-character (read: Twitter-length) "quick tips" from the iPhone, a wholly new feature, which other members can give a Digg-like thumbs-up to. Popular ones may eventually be displayed on that business' review page on Yelp. Also new is a "Nearby" feed of what's accessible and recommended around you, as well as from your friends on the service. Yelp's original iPhone app had been juiced up with location awareness, but was light on the features--you could find out what was nearby and see what reviews had to say about it, but little else.

One more new feature: you can't publish full Yelp reviews from the revamped iPhone app but can draft them there and publish from its PC interface later.

The new app from Yelp comes just days after News Corp.'s MySpace announced a potentially strong rival to Yelp. Called MySpace Local, it's in partnership with the IAC-owned Citysearch--which is still the biggest name in business reviews. While MySpace Local doesn't have a mobile strategy in place, yet, it's on the road map.

And it's probably just a coincidence, but the new Yelp app's Twitter-like "tips" are a diversion from the five star scale of reviews that made Yelp famous, and which recently have been coming under scrutiny by some businesses who claim they get gamed in order to draw in new advertisers.

MySpace started off as a hub for indie bands to connect with their fans. Now, with a new partnership with the IAC/InterActiveCorp-owned Citysearch, it's hoping to do the same for the likes of bars, clubs, and restaurants.

Called "MySpace Local," the new section on the News Corp.-owned MySpace will be rooted in existing listings from Citysearch (restricted to major U.S. cities) that are souped up with social features like the ones that you might see on a band or celebrity's MySpace page (photos, videos, comments, and the like). It's launching with just "restaurants," "bars," and "nightlife" categories, but will eventually expand--and it'll only be available to a select number of users this week before rolling out to the rest of MySpace's U.S. users.

"We're using the tools of new media to make the discovery as social and therefore as relevant as possible," said Jeff Berman, president of sales and marketing at MySpace, in a conference call on Tuesday. "The first thing you will see are ratings and reviews from your actual friends. When a reviewer is anonymous or unknown, it's hard to say whether you should care what they think."

Eventually, MySpace Local will highlight reviews from celebrities, "influencers," and power users with "street cred." There will also be new features like menus and possibly an online reservation tool.

This move will put MySpace in competition with fast-growing reviews site Yelp, which has been dealing with image and credibility issues recently but which has nevertheless been catching up to Citysearch in reach.

It'll also present more opportunities for local advertising. The social network has been courting small advertisers with a program called MyAds. But there will be big brand advertisers on MySpace Local, too, with Outback Steakhouse and Coors signing on for the launch.

Citysearch, which recently overhauled its site, also syndicates some of its content to AOL.

Berman said that research showed about 50 percent of active Citysearch users have MySpace profiles that they check at least once a month. "There is healthy overlap, but there is also a healthy new audience to be reached," he said.

This post was expanded at 10:54 a.m. PDT.

Whether you're moving to a new place or you just want to be more familiar with your surroundings, there are a variety of sites on the Web that fill you in on everything from restaurants to businesses to apartments in your area.

Find some businesses

BooRah If you're only looking for restaurants, BooRah is for you. The site features information on how to get to a restaurant, but really shines when you read through the informative reviews from users and consider the "similar restaurant" tab, which features a listing of local eateries that are similar to your search. Also good: The site's "explore" tool, which lets you look through the city your restaurant is in to find other eateries. It is not as full-featured as Yelp, but BooRah is a fine alternative if you want to find a place to eat tonight.

CitySearch makes it simple to find places in your area.

(Credit: Don Reisinger/CNET Networks)

CitySearch With a revamped site that includes new features and Facebook Connect support, CitySearch is a solid alternative for those who want to get to know their surroundings. The site gives you the option to find bars, restaurants, shopping locations, and more. Each page includes a description by an editor, supplemented by user reviews. In most cases, those user reviews provide valid insight into different locales.

InsiderPages If you're looking for specific type of businesses in your area, InsiderPages is a great resource. You start in a city of your choosing and input keywords like "dentist" or "plumber" to find all the companies providing those services in the area. Once you find a company, InsiderPages displays reviews it takes from CitySearch and other sites, and it includes a description of the business that was written by users who have been there.

FindnTell FindnTell is a useful site, although it's only got New York City info right now. It allows you to search for local businesses anywhere in the U.S. and uses Google Maps to make it easier to find places. It's designed well and its listings are informative.

NearbyNow If you're looking for specific products, try this site. It features categories ranging from appliances to cell phones to luggage. Once you input your location and choose a category, you'll be brought to a page detailing products that are available and where you can get them in your area. Looking for a Stilettoi t satellite radio? It's available at the Best Buy 20 miles from your home and it costs $250. That's the kind of information NearbyNow will provide and it comes in especially handy when you know you need something and you have no idea if it's available. It's a unique service.

TripAdvisor It might not be designed specifically for those who want information about their neighborhood, but TripAdvisor is still a great place to go if you want to find out about hotels or other tourist locations in your area. Whenever I want to get out of the house for a night or simply want to check out something notable in my area, TripAdvisor is my first stop.

Yahoo Local Yahoo Local reminds me of Yelp in quite a few ways. It includes a huge listing of businesses, the option to create reviews, and its page design makes it easy to search around the site. And thanks to the massive Yahoo community, it's also one of the more active sites in this roundup, featuring numerous reviews on restaurants, bars, shopping malls, and other frequented locales in your area. That said, it doesn't have the same social flavor as Yelp, and its listings pages are a bit cluttered. Regardless, it's worth using for a second opinion.

YellowBot is simpler than CitySearch.

(Credit: Don Reisinger/CNET Networks)

YellowBot If you're looking to find places and you don't want to deal with all the extras that sites like CitySearch offer, use YellowBot. The site makes it simple, with two search boxes entitled, "What" and "Where." As you might expect, you're only required to input what you're looking for and where you want to find it and within seconds, you'll have a page displaying the company's user rating, reviews by those who have been patrons of the firm, and contact information. The site also finds reviews from across the Web to supplement its pages.

Yelp If you're looking for the best local search service on the Web, go to Yelp. The site has it all. According to the company it now has over 5 million user reviews and based on my searches, I believe it--nothing was left out. But where Yelp really shines is in its coverage. Regardless of whether you sign up for the site or not, you'll find more cities in Yelp than in any other service in this roundup and I found that since the community is much larger, there are more reviews, giving Yelp an advantage over competitors. (On the other hand, there are questions about the credibility of Yelp business pages.)

Apartments, events, and more

ApartmentRatings Looking for a new apartment and don't know where to begin? Check out ApartmentRatings. Once you input a zip code into the site's search box, you'll find a listing of apartments in the area. Once you click on a property you're interested in, tenant reviews tell you if it's worth living there. I've used the site in the past and the reviews are spot on. If you're moving into an apartment, don't do anything before you consult ApartmentRatings.

Craigslist What good would a local site roundup be without Craigslist? As if you need to be told, Craigslist is the single destination to find anything you want in your area. Whether it's a used couch or open slots on a softball team, you can find it all on Craigslist. And since it's such a popular destination, there's no shortage of local information. It's one of the best destinations in this roundup.

Upcoming helps you find out what to do tonight.

(Credit: Don Reisinger/CNET Networks)

Upcoming Upcoming includes information about upcoming events in your area, such as conferences, concerts, and other social events. But what sets the site apart is its geotagging, which allows you to search for events by neighborhood or general area. And if you meet someone at a show and you want do something with them next weekend, you can friend them on the site and see where they're going next.

Zvents If you're looking for something to do this weekend, Zvents is worth visiting. It automatically determines your location and lets you search through all the events that are happening in your area. Whether you want to check out the free concert at your neighborhood hangout or the big event at the local arena, Zvents has it all. It's my go-to destination when I want to go out.