Webware

Multi-protocol messaging and VoIP communication client VoxOx is back with some new and impressive features amid claims of a more stable platform. Available for Windows and Mac, the freeware offers a robust Personal Assistant feature that includes call recording, call forwarding, call routing, and call screening, as well as expanded social-networking features and stronger back-end support to keep its multitude of services from getting disconnected.

VoxOx 2 is a robust communication tool.

(Credit: TelCentris)

VoxOx also has made a new-user sign-up bonus available to CNET Download.com users, which I'll explain at the bottom of this story.

The Personal Assistant feature introduced in the new version underlines VoxOx's attempt to snag users from its competitors. This is a robust, useful feature for anybody who needs to manage multiple phone lines or is trying to mitigate being "on call" all day, every day. In addition to the on-the-fly features mentioned above, the Personal Assistant can be set to answer all your calls, route calls based on who's calling as well as more standard uniform call routing, "eavesdrop" on voicemails as they're being recorded, set personalized ringback tones, and call recording that can be toggled at-will and in the middle of a call.

Combining the Personal Assistant with the individual phone number that VoxOx gives to all users, and the well-planned call forwarding that allows you to switch phones at will, and VoxOx makes clear its desire to be a one-stop communication hub.

Instant messaging support has been expanded in VoxOx 2. Along with current support for Yahoo, AOL, Google Chat, MSN, ICQ, and Jabber, the new version supports Facebook IM, MySpace IM, Gadu Gadu, and Skype. The new version also bakes-in Facebook status updates, and support for Twitter.

E-mail address book support has also been expanded. In addition to being able to import your contacts from Yahoo, you can now do the same for Google, Hotmail, AOL, Mac, and Outlook address books, too. The contacts are then filtered into a single interface. There's a notification icon that tells you which service the contact originates from, but the unified interface should make it far simpler to keep track of who you know and what service you know them on.

One of the more unusual features in VoxOx 2 is its fax support. Both inbound and outbound faxes are included as part of VoxOx's free feature set. The program automatically converts text documents to fax-appropriate signals when you're sending out. Incoming faxes are received as PDFs. The fax feature does not come with a usage plan limitation.

The useful SMS callback feature from the first version of the program is back, this time with stronger foundational support. VoxOx says that stability and failed callback issues should no longer happen with their new servers.

All outbound phone-based features in VoxOx are based on the number of minutes you have with them. Users are provided with 100 minutes when they sign up, and can earn more points for free via referrals and occasional VoxOx promotions like surveys. CNET readers can take advantage of a limited-time offer to gain more minutes for free.

The first 200 CNET readers who sign up for VoxOx 2 will receive 1,200 free VoxPoints, which equals 1,200 free U.S./Canada calling minutes (or free texts). VoxPoints are also redeemable for international calling and texts at various rates. In addition, CNET readers to sign up within the first 48 hours of the VoxOx 2 launch will receive 200 VoxPoints--double the standard amount of free points given to new users upon sign-up. New users must sign up and SMS verify in order to get their free VoxPoints. To take advantage of the special CNET deal, go to http://signup.voxox.com/cnet2vox.

I'll be writing a hands-on later today, but you can read previous coverage of VoxOx here and here. Mac users should note that the publisher, TelCentris, has discontinued support for older PowerPCs and OS X 10.4.

Skype shucked the beta tag on Monday to reveal version 3.0 of its VoIP application for Windows Mobile phones. Skype 3.0 for Windows Mobile (download CAB) is nearly identical to the beta build that preceded it, but mobile Skype users graduating to it from version 2.5 will notice some major feature additions--notably the capability to transfer files and to send SMS messages.

Initiate transfers and texts from the buddy list.

(Credit: CNET/Screenshot by Jessica Dolcourt)

File transferring and SMS are carryover features from desktop Skype and are initiated via relatively small buttons on the mobile interface that you can access from the contact list. Click the dark, round icon to send an SMS using Skype Credit, and select the gray drop-down arrow to select "send file." You can also initiate either from the Menu options.

While transfers and SMS worked well both ways with domestic contacts, we hope Skype adds a caption or note field.

Other features new to Skype 3.0 from Skype 2.5 for Windows Mobile include a wizard to help add new contacts, a tool to help place a call, and a new interface for the status, history, and chat tabs. If you're feeling feisty, you can also block certain users from your search results.

Overall, we found Skype 3.0 for Windows Mobile to work smoothly and retain the feel of the desktop original. It's just a shame the interface buttons and tabs appeared so small on our test device, a Palm Treo Pro--just as they did when we tested the beta version on a much larger-screened Samsung Omnia. That won't deter avid Skype users, who should find in this release gratifying features that allow for two-way file transfers and messaging with both desktop and mobile users.

Read the full release notes for more details about the update.

Update: VoxOx has extended the deal from Thursday, April 9, at 9 a.m. to 2:30 p.m. PDT. Also, $5 normally buys 500 VoxOx points, not 250 as previously stated.

Multiprotocol chat client VoxOx is offering a deal to CNET readers until 2:30 p.m. PST on Thursday, April 9. If you buy $5 worth of VoxPoints, instead of the usual 500 points, CNET readers will get 1,500 points. This is triple the number of points VoxOx is offering readers who sign on through VoxOx's own site. Each point converts to 1 minute's worth of talk time. New users will still receive the additional 120 free points, and can earn another additional 120 free points for referring a friend.

I reviewed the cross-platform VoxOx back in November, and it's been slowly improving on its potential to compete with better-known VoIP and multiprotocol chat clients. The most unique feature that it offers is CallBack, which users can initiate either from their computer or an SMS message to make international calls for the cost of a local one.

The program still struggles with stability and sluggish start-up times, and that makes it a hard sell. Still, if you need to talk internationally from your local cell phone, VoxOx offers an inexpensive solution. To take advantage of the promotion, enter "cnet1000" without the quotes when you download and install the program.

Updated April 3, 2009 at 11:00 am PT with more questions and answers.

(Credit: Skype)

You've had a lot of questions about the new Skype for iPhone (download)--how it works and even why anyone would want to use it.

I'm going to answer some of the most frequently asked ones here, but if you've got more, you know what to do. Put 'em in the comments.

First of all, some context. Skype for iPhone is a voice over Internet Protocol, or VoIP, communications application that lets you chat with other Skype members for free, plus call landlines and mobile phones when you buy Skype Out credit. It is available in every country in which the App Store can be found, and it has already made a splash in the United States, Japan, and Europe.

Apple requires Skype and other voice applications to use Wi-Fi to place iPhone calls, not the hardware phone. Now without further ado:

1. If you've already got an iPhone, what's the point of having another calling application?

At least at first, Skype was primarily used to place international calls for free to other Skype users, or to landlines at a reduced rate on par with a calling card, for example. If you've got family and friends living abroad, the application's potential is a no-brainer.

Sure, you might not need to use Skype if everyone you know and love lives within a 500-mile radius of you. Yet users have already chimed in with examples of domestic uses, like if your home has a weak cellular signal but strong Wi-Fi; or if you eat through your free-talk minutes, a low-rate VoIP service like Skype will cost you less than the carrier's charge for each minute you go over your plan.

Also, don't forget that iPod Touch owners can use Skype and other VoIP applications (like Truphone and Fring) to make calls, even though the iPod has no telephone hardware--you just need earphones equipped with a mic.

2. If you're on the road, you still can't use your iPhone to make free calls with Skype, unless you can track down a Wi-Fi connection somewhere.

If you're in the United States, AT&T allows iPhone users free access to AT&T hot spots without incurring extra charges, though if you're attempting a call, you might not want to start it in the middle of Starbucks.

Also, even when you've got a laptop or desktop handy, and could use VoIP on the desktop, a calling client on the mobile phone gives you the freedom to wander. You won't be able to see your pals with the Webcam from the iPhone, though, so there is a trade-off.

Hot on the heels of releasing Skype for iPhone, the VoIP communications company has come to the table with news of a free, "lite" version of Skype for BlackBerry. Already downloadable for Android, Java, Symbian, and Windows Mobile, BlackBerry has remained Skype's missing link.

Just don't expect to share photos of your cat quite yet. While Skype's core capabilities will debut in Skype Lite for BlackBerry, not everything Skype can do will be available right out of the gate. You'll be able to call other Skype users for free, and can initiate calls to landlines and mobile phones using Skype Out credit. You'll also be able to receive inbound calls to your online Skype number. Instant messenger and SMS features will also stay intact, but features like voicemail and file transferring, which are also available on other platforms, will be delayed on BlackBerry for the time being. Also, unlike the iPhone version just released, you won't need Wi-Fi to connect to Skype. Skype Lite will work over your BlackBerry's data plan, so long as you have a calling plan.

Skype's announcement is just part of the company's three-pronged mobile strategy, Skype's chief operating officer, Scott Durchslag, said in a press conference on Tuesday at CTIA. Skype's first goal is to create a native application for all major smartphone operating systems. After BlackBerry, Palm's unreleased Web OS platform would be the last major hurdle. After conquering native applications, Skype will work to get its VoIP client preloaded on mobile phones and other Internet devices. To this end, Skype has already cut a deal with Nokia to be featured on the Nokia N97 when it ships. Lastly, Skype will court carriers to integrate Skype-to-Skype calling for phones that don't have Wi-Fi.

Skype plans to release a beta version of Skype for BlackBerry in May, starting with BlackBerry Bold any Curve phones, and gradually adding support for more BlackBerry smartphones. Skype Lite for BlackBerry will be available in ten countries to start with, including the U.S. and U.K., Australia, New Zealand, and Brazil, and parts of northern and eastern Europe.

Related stories:
Skype for iPhone: It's official
Skype gets SMS, file transfer for Windows Mobile

Photos: Inside Skype for iPhone

Months after teasing us at CES with an announcement of Skype's native VoIP client for the iPhone, the free Skype for iPhone will finally be available to download from the iTunes App Store sometime on Tuesday. We got a chance to sit down with the application's principal engineer before the announcement was made at CTIA 2009, to see Skype for iPhone do its thing. While most of the features aren't too surprising--Skype does want to maintain some consistency across its mobile applications, after all--there are a few capabilities that are notably missing, and a few iPhone-only perks that are refreshing to see.

At long last, Skype has come to the iPhone.

(Credit: Skype)

In terms of navigation, Skype's VoIP app for iPhone looks more like your traditional iPhone app than it does Skype 4.0 for Windows. For many who already prefer Apple's sleek interface archetype, that's a triumph, but those who enjoy Skype's branding may feel disappointed.

Skype's screens are well organized and use the iPhone's ability to add filters, for instance, to sort your contacts alphabetically, or by who's online. There's chatting as well, though Skype's flagship feature is its VoIP calling that's free to other Skype users and an inexpensive per-minute fee to landlines. Calls on Skype for iPhone work only if you're in range of a Wi-Fi network, so your call quality will in part be at the mercy and strength of wireless networks nearby--calls will not work over the cell phone network on the iPhone (but chatting will.) Assuming your connection is solid, you can dial a number or quickly call a contacts stored in your address book. iPod Touch users will need earphones with an embedded mic to talk. During a call, you can mute the line, go on hold, or put the call on speakerphone. In the My Info window, you can follow a link to buy more SkypeOut credit online.

Taking a photo from within Skype to serve as your avatar image, or pulling a picture in from the camera roll are two iPhone-only features that makes use of the phone's hardware attributes. Another imperfect, but still neat, feature is the ability to accept incoming conference calls. While you won't be able to initiate a call, we're told, you will be able to jump on one if a buddy invites you in. We hope the next version includes placing conference calls from the iPhone.

Skype bypassed a few more features in its maiden iPhone voyage. SMS, setting up a conference calling group, purchasing SkypeOut credit directly, and being able to field a second incoming Skype call are a few. File transferring and getting Skype voicemail native on the phone are two more. We expect to see at least two of these added in the next version, but we'll hope for more.

Skype versus the competition
Here's the big question on our minds: will Skype's iPhone app replace competitors like Nimbuzz and Fring, which focus on cross-network IM but also include VoIP calls with Skype pals even though they've been available for the iPhone for months? Kurt Thywissen, the principal engineer for Skype for iPhone, thinks so. He says what the other apps use is a workaround that requires them to channel calls through a server and transcode audio, resulting in poorer-quality calls than Skype can do in its own app. He may be right, but those who IM more than they vocalize probably won't ditch the likes of Fring too soon. They might, however, let Skype handle the calls and let another app take care of the multinetwork chatting.

Inside Skype for iPhone--photos

Send a file to a buddy in Skype 3.0 beta.

(Credit: CNET)

Skype's latest mobile beta for Windows Mobile phones graduated to version 3.0 on Tuesday. Skype 3.0 beta for Windows Mobile integrates two big features from the desktop version--file transferring and SMS. Both are welcome additions that bring the mobile VoIP application much closer in line with the newly updated desktop version, Skype 4.0 for Windows.

The SMS feature has been seamlessly added as a shortcut icon on the contact list page (it's the black circle encasing a tiny cell phone), but you can also initiate a text message by selecting "Send SMS" from the Menu options--the cost will come out of your Skype Credit. The file transfer feature is a bit more buried. To use it, select "Contact Options" from the Menu choices, and then "Send File." This will incur a data charge, so it's best to have a data plan in place before going wild with transfers.

As soon as you ship your image, song, or document out to your buddy, a new tab opens in Skype for Windows Mobile 3.0 beta that keeps track of the transfer and lets you know when your contact has accepted the download. File transfers work both ways, of course, so you'll be able to accept files sent through Skype while you're on the go--crazy photos and important business documents included. File transfer worked without a hitch over our 3G network, as did SMS. Wi-Fi will make them even faster.

Update your status message and buy Skype credit in Skype 3.0 beta.

(Credit: CNET)

After SMS and file transferring, the next biggest change is a technical one that most people shouldn't notice--the fact that you won't have to decide between downloading the version for Windows Smartphones or for Pocket PCs. A single one-size-fits-all download makes installation blissfully brainless. In addition, the beta has undergone a few understated, but useful changes to its layout, like being able to update your status, add hyperlinks to chat messages you may have missed, and the option to buy more Skype Credit.

Skype 3.0 beta for Windows Mobile 5.x and 6.x phones is available to try for free. Download it to your PC here or get the CAB file over the air. We're expecting to see the full release available in the next few months, but some of Skype's timeline may depend on the kind of user feedback they get. For our two cents, the additional features have been integrated well, and we hope to see more mobile-specific features in the future, like the capability to snap a picture from within Skype and transfer or SMS it to a pal.

Truphone

(Credit: Truphone)

BARCELONA--Mobile VoIP provider Truphone has a new service to help frequent international travelers bypass expensive roaming rates when using their cell phones.

On Tuesday at the GSMA Mobile World Congress 2009 here the company announced Truphone Local Anywhere. This new service allows travelers to use one GSM SIM card to make local phone calls in several different countries.

Details about how much the service will cost and which countries and operators it will partner with to offer the service aren't yet public.

The service is essentially a substitute for the tried-and -true method of swapping out SIM cards for unlocked mobile phones when you travel. Using a local SIM (subscriber identity module) has always allowed travelers to get a local phone number and make calls in-country for local rates. But for frequent travelers, who go to more than one destination, keeping track of SIM cards is a hassle and a headache. With the new Truphone service, these same people can use one SIM card, and simply sign up for multiple local numbers. Whenever they make an outbound call, they'll be using the local phone number and local phone network for where they are located.

And because the service uses one SIM card, friends and family can use any of the local phone numbers associated with that card to reach the Truphone Local Anywhere customer.

Truphone executives say there is a definite market for this service. Tom Carter, president of Truphone's operations in North and South America, said the people likely interested in a service like Truphone Local Anywhere are airline pilots, cruise ship workers, and other business travelers who find themselves in the same foreign countries all the time.

"We're really going after people who have what we'd call an international lifestyle," he said.

(Credit: Skype)

BARCELONA--Skype is racking up deals with mobile handset makers here at GSMA Mobile World Congress 2009.

On Tuesday, the company, which is owned by eBay, announced a partnership with Nokia, the largest cell phone maker in the world, to put the Skype Internet calling software onto its phones. Nokia will initially offer Skype on its high-end smartphones, the N-series. The N97, Nokia's flagship device that goes on sale in June, will be the first to have Skype embedded. The Skype feature will start shipping on the device in the third quarter of 2009.

Skype will be integrated into the N97 address book, enabling users to see when Skype contacts are online. It will also let people use Skype's instant-messaging client. Most importantly, N97 users will be able to make free and low-cost phone calls over the Internet whether they are on a 3G cellular network or a Wi-Fi network. The Skype-to-Skype voice calls are free. And the SkypeOut service, which allows calls from Skype to landlines and mobile devices, offers low rates.

Nokia's not the only handset maker to announce a deal with Skype at Mobile World Congress. On Monday, Sony Ericsson announced it would be offering a Skype "panel" on the Windows Mobile Xperia1 device.

Adding Skype to smartphones is a great benefit for consumers, especially people who travel internationally or have friends and family overseas. While pricing on domestic voice services has been dropping like a brick from a third-story window, international rates have remained high.

As a consumer who likes to travel and who happens to be traveling internationally right now for this trade show, I am annoyed and almost angered at the outrageous prices mobile operators charge when customers roam in other countries or make international calls from the U.S. They all try to sell "international" plans to help defray the cost, but the plans themselves cost consumers an extra fee every month regardless of whether they're traveling that month or not.

Skype and other VoIP services offer users a more cost-effective alternative. And Skype on a mobile phone, when accessed on a low-cost data network, could help people who travel frequently or make lots of international calls save tons of money.

Of course, the two smartphone makers Skype has announced as partners here are manufacturers that are already struggling to get their high-end devices on American mobile networks. And my guess is that adding Skype won't do much to convince these operators to offer these phones and subsidize them so that American consumers will buy them.

The reason is pretty simple. AT&T, Verizon Wireless, Sprint Nextel, and T-Mobile USA know that a wide-scale deployment of Skype on their phones could cannibalize their international voice services and potentially hurt their domestic voice service.

So if by chance, Nokia or Sony Ericsson manages to win approval from a U.S. operator to get these phones on their networks, I wouldn't be surprised if the Skype feature is stripped from the device in the U.S. version.

That said, AT&T is allowing some voice over IP applications to appear on Apple's iPhone App Store. And Skype users are able to make free and low-cost calls through applications, such as Truphone. But for now, AT&T and Apple seem hesitant to allow Skype's powerful brand, which has more than 400 million registered users, to make it onto the iPhone.