VoIP provider Skype plans to announce Tuesday that it will be working with SpinVox to provide its users with voice-to-SMS messaging in four languages.
This adds another option to Skype's messaging notifications for both Windows and Mac, and it includes a free e-mail notification or a simple SMS notification when a contact leaves a message.
Converting the messages from voice to text won't be cheap, however. Users will pay 25 cents per message, not including the standard Skype text message rate, and long voicemails could be spread out over as many as three messages. If the entire voicemail won't fit into three texts, then the message will be cut off. Also, if the message is garbled or otherwise unconvertible--because of poor signal quality, for example--SpinVox and Skype will still charge you for the failed conversion effort.
Words that cannot be understood will be converted into question marks or spaces in the body of the message. Fortunately for the cost-conscious, there are several options for cutting down on quickly running up a massive bill. Users can configure which of their Skype contacts will have their voice messages converted, so it's not an all-or-nothing deal. Messages will also only be sent after a 10-minute delay, so you don't have to worry about getting a text if you walk away from your desk for a few minutes. You'll have the option of configuring a maximum number of voicemail conversions per day, too. An obvious problem with that is missing that must-get voicemail, but at least the option will be there.
SpinVox with Skype will support English, Spanish, French, and German, and there are plans to incorporate SpinVox's current support for Italian and Portuguese, as well.
At the beginning of April, I met with VoiceCloud CEO Gerald Marolda to take a tour of the company's voice mail-to-SMS service. VoiceCloud, which relies on human translators instead of software to transcribe calls, competes with Spinvox, SimulScribe, and CallWave.
A month ago at CTIA Wireless, the hatchling service was just being introduced. Now everyone is invited to try. From the Web site, enter the invite code, "cloud," and your phone details to get started. Users will be able to test the application free of charge for about a month, Marolda says, before a pricing structure is imposed.
If you want to convert a series of 1's and 0's to text, ask a computer. If you want to convert a voice message into a text message, ask a human.
VoiceCloud transcriptions are made from people!
(Credit: VoiceCloud)That's the crux of the argument given by VoiceCloud, which launched into the voice-to-text fray on Tuesday with a speedy, employee-focused transcription service.
Speech-to-text is a huge trend in wireless and Web apps this year that--judging from the numerous services showcased at the CTIA Wireless conference in Las Vegas this week--is heating up as an important frontier in cell phone software. You may have read about Spinvox and SimulScribe, and CallWave, but according to VoiceCloud CEO Gerald Marolda, his company's service gives a faster, more faithful experience than letting software do linguistics.
With VoiceCloud, the voice message is broken into chunks using an in-house, proprietary software, and each audio segment is sent to an available transcriber who types the section and resubmits it. The software takes over from there, recombining the textual fragments and pushing them, quickly, to an e-mail or SMS message--your choice.
"Many companies claim to use voice-to-text software," said Marolda, when asked why he preferred people power. "But there is no technology in the market that exists right now that gives you the accuracy you need." Instead, VoiceCloud's CEO suggests that many competitors outsource editors or have humans double-check software transcriptions. VoiceCloud's free beta service is available from any cell phone browser and is optimized for the iPhone.
Crowdsourcing gets it right
YouMail's CEO, Alex Quilici, agrees that voice-to-text as it stands is essentially broken. But instead of employing Homo sapien ears like VoiceCloud, he opts for community cooperation and socially-derived ratings as the sure fix, believing that bipeds can be leveraged to correct transcription mistakes over time.
A new feedback loop joins the readable voice-mail service of YouMail, a neat bit of webware for managing voice mail like e-mail. A pop-up feedback form on the online account offers the opportunity for the masses to send programmers ratings, red flags, and helpful edits that will be integrated back into the transcribing process. Oft-repeated errors will be the first to undergo scrutiny, and responsive users giving sound feedback can help speed the correction process, Quilici added.
In addition to releasing the voting function for transcription quality, YouMail also has rolled out SmartGreetings, a feature that personally greets callers whose names match entries in a database of 4,000 "common" names. Maybe YouMail will get people power to grow that database, too.
When it comes to editing incorrect voice-to-text transcriptions, Homo sapiens have the magic touch.
(Credit: YouMail)
One of the more interesting voice-to-text companies out there is SpinVox, which has been kicking around for the last four years. This week they've added a really cool new feature that adds voice-to-text support for some popular "microblogging" networks like Twitter, Jaiku, Pownce, as well as status update and wall support for Facebook. Once you've registered your logins with the service, you can call a single telephone number and post to all of them at once, or pick which ones you want your message to go to.
The service is aimed at people who don't want to spend time typing out messages on their mobile handset or spend money on an SMS message. It's also worth noting this is one of the easier ways to use Pownce from your phone, short of going through its unofficial iPhone application.
What interests me more than this is Spinvox's blogging component called Spin-my-Blog. Like the social networking integration, you can set up your personal blog to work with the voice-to-text service. Calling your special number and leaving a message will automatically convert to a written blog post that will auto-publish to your blog. Blog owners can also publish their special number to their blog page, letting their users create their own posts. I asked if the company was working on a system similar to this to handle user comments on blog posts, and the answer is that it's "in development."
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