In an apology, Amazon has offered to redeliver copies of George Orwell novels that were mistakenly deleted from Kindle owners' libraries, or provide a gift certificate or check for $30.
Kindle owners who lost their copies of '1984' and 'Animal Farm' in July are now entitled to a replacement copy or $30.
(Credit: CNET)In July, Amazon received a torrent of criticism--not to mention a lawsuit--over its decision to delete copies of "1984" and "Animal Farm" from Kindles after it discovered that certain versions of those e-books were added to the Kindle library by an unauthorized publisher. However, the move to erase lawfully purchased copies of books written about the overreaching hand of a central authoritarian government struck some as funny, and others as outrageous.
Amazon CEO Jeff Bezos apologized for the move in an e-mail to Kindle owners on Thursday, a copy of which was provided to CNET News by a reader.
"This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our 'solution' to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we've received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission," Bezos wrote.
Those who purchased the deleted copies can e-mail kindle-response@amazon.com to declare whether they would like another copy, or the $30 gift certificate or check (include your address if you want a check). Amazon said the copies would be returned with annotations, perhaps in hopes of satisfying the student who filed a lawsuit against Amazon after he lost his class notes when the e-book disappeared.
A 17-year-old from Michigan has filed a lawsuit against e-commerce powerhouse Amazon after it deleted a book he had purchased for his Kindle device.
The high school student, Justin D. Gawronski, filed suit in a Seattle court along with California resident Antoine J. Bruguier, and they are seeking class action status.
Amazon forcibly (and ironically) recalled copies of George Orwell's "1984" and "Animal Farm" earlier this month after it was revealed that they were unauthorized. Justin Gawronski's complaint alleges that he was reading "1984" as summer reading for an advanced-placement class and had to turn in "reflections" on each hundred pages. With the loss of the digital book, Gawronski claims his page count was thrown off and his notes were "rendered useless because they no longer referenced the relevant parts of the book."
Amazon has declined to comment on the lawsuit, which appears was first reported late Thursday by The Wall Street Journal's Digits blog.
While buyers received refunds for the recalled copies of the Orwell books, the fact that no advance notice was given threw many customers off and created an uproar against Amazon. The lawsuit, for one, alleges that Amazon did not make it clear enough to customers that remote book deletions were a possibility. It also alleges, as do critics, that the company violated its own terms of use.
"The power to delete your books, movies, and music remotely is a power no one should have," the lawsuit quoted Slate's Farhad Manjoo as saying in an opinion piece following the book deletions.
Amazon founder Jeff Bezos put out a public apology shortly after the fiasco unfolded, but it's not clear how the company's policies will (or won't) change in the future.
Amazon CEO Jeff Bezos shows off the Kindle DX
(Credit: Sarah Tew/CNET News)NEW YORK--Amazon CEO Jeff Bezos unveiled the much-anticipated large-screen Kindle e-reader in a lecture hall Wednesday at the downtown Pace University. Called the Kindle DX, the new device is geared toward readers of personal and professional documents, newspapers, and magazines--and textbooks, a potentially huge target market.
The debut of the bigger Kindle wasn't exactly a secret: rumors of a larger-screen Kindle had been around for quite some time, and concrete reports began to surface earlier this week.
Amazon's Kindle DX
(Credit: Amazon)According to Amazon's Kindle DX page, the device has the following:
• A 9.7-inch display with 16 shades of gray. (The standard Kindle has a 6-inch display.)
• Capacity to hold up to 3,500 books, periodicals, and documents.
• An auto-rotating screen to show either portrait or landscape views.
• A built-in PDF reader.
• 3G wireless network support with no monthly fees or annual contracts.
• Battery capacity to "read for days without charging."
• Text-to-speech abilities to read publications aloud.
Several of those features are shared with the current Kindle 2, but several are unique to the Kindle DX: the native PDF reader that doesn't require the files to be converted, the rotating display, the 3,500-publication capacity compared to 1,500 for the Kindle 2, and of course the larger screen.
... Read more
Auctioneers at eBay were asking for more than double the retail price of Amazon's Kindle e-Reader on Friday.
A check of eBay at 2:45 p.m. PST showed prices for the e-Book reader went as high as $930. TechCrunch reported that a Kindle, which retails for $399, was bid up to $1,500 earlier in the week.
Has Amazon really discovered untapped consumer demand for digital-book readers?
The e-tailer, dabbling in electronics manufacturing for the first time, sold out of Kindles soon after introducing them last month. The device connects to the Web to download books--a feature that separates it from other e-readers that must sync to a PC to load a book.
Amazon has said it won't start delivering on new Kindle orders until after Christmas.
The company said it sold out of the Kindle in under six hours after the handheld went on sale. Some critics questioned how many Kindles Amazon had in stock. The company declined to say.
I got my Kindle ebook reader from Amazon yesterday. It was very attractively packaged, and I've been looking for an excuse to do a traditional unboxing blog post, so here we go.
[Later update: my Kindle review is online now.]
When I opened the outer box the Kindle was shipped in, I found a second folded-cardboard sleeve inside protecting the product.
Kindle protective cardboard sleeve
(Credit: Peter N. Glaskowsky)Inside that was the packaging for the product itself, a book-like box held shut by an elastic band around a post recessed into the "cover". This box would look reasonably attractive on a bookshelf, helping to reinforce Kindle's place in one's library.
... Read more
In the house: Amazon's new Kindle
(Credit: Sarah Tew/CNET Networks)The slow drip of rumors and leaks about the Amazon Kindle e-book reader exploded into a full-blown flood over the weekend, once it was revealed as this week's Newsweek cover story. Amazon founder and CEO Jeff Bezos filled in all of the remaining blanks (or most of them, anyway) at this morning's New York press conference that officially introduced the product to the world. Some relevant details, finally confirmed:
- Measurements: The Kindle weighs 10.3 ounces and is about the size of a trade paperback book. It's both taller and thicker than the Sony Reader.
- Connectivity: The Kindle connects to the Web via the "Amazon Whispernet," a free high-speed cellular wireless network (Sprint EVDO). Books and other content are available for direct download, without the need for connecting to a PC (though a USB port does provide PC connectivity for transferring files). The Kindle's internal memory can store up to 200 books, and it's expandable via an SD slot (which can also be used to load additional media).
- Books: Once you're online via EVDO, electronic books are available directly from Amazon for up to $10--just click on the title you want, and it's downloaded (and you're charged) in about a minute's time. Amazon is currently offering more than 90,000 titles, including 90 percent of the current New York Times bestsellers. The first chapter of most books can be previewed on the Kindle for free. Amazon keeps track of your purchases, so you can delete the file on the Kindle (to make space for more content) and then download it again later for no additional charge.
- Newspapers and magazines: The Kindle can also be used to subscribe to a variety of periodicals, including The New York Times, The Washington Post, The Wall Street Journal, Time, Le Monde, and Forbes. Newspaper subscriptions are $6 to $15 a month, and magazines are $1.25 to $3.49. Dailies are automatically delivered to the Kindle overnight, and each periodical includes a free two-week trial. (There appears to be no discount for existing subscribers of these periodicals.)
- Blogs: The Kindle also offers more than 300 blogs, including Slashdot, The Onion, BoingBoing, and Techcrunch--but these are customized Kindle versions that cost at least $1 a month. Moreover, unlike your RSS feeds, you can't add your favorite blog--if it's not on Amazon's list, you can't subscribe to it.
- Web browsing: The Kindle can also browse the Web at large (it has its own QWERTY keyboard directly below the screen), but--unlike the Kindle-ized premium content listed above--most standard Web pages are something of a disaster. The CNET home page, for instance, was rendered as 18 separate pages. Likewise, don't expect support for any plug-ins such as Flash.
- Notation and bookmarks: You can bookmark key passages of what you're reading, and (using the keyboard), make, edit, and export notes. The Kindle also saves your place when reading anything, so you can always pick up where you left off.
- Price and availability: The Kindle reader is now available from Amazon.com for $400.
CNET got one of the first review samples, and we've gotten a chance to put it through its paces. What do we think so far? Here's a quick and dirty appraisal, based on just a couple of hours of use:
The Good: Excellent high-contrast screen does a great job of simulating a printed page; large library of tens of thousands of e-books, newspapers, magazines, and blogs via Amazon's familiar online store; built-in "Whispernet" data network--no PC needed; built-in keyboard for notes; SD card expansion slot; long battery life.
The Bad: Design is ergonomic, but not very elegant; pricing for nearly all the content seems too high, especially considering the periodicals and blogs are available for free online; black-and-white screen is fine for books, but less impressive for periodicals and Web content; lacks a true Web browser; included cover is clumsy and poorly designed; yet another dedicated device you'll need to lug around with you.
The Bottom Line: With its built-in wireless capabilities and PC-free operation, Amazon's Kindle is a promising evolution of the electronic book (and newspaper, and magazine)--but overpriced content could be its Achilles' heel.
In other words, the Kindle is a very promising gadget that offers the potential to revolutionize how we read books and periodicals--but I just don't see myself buying one (and I read about two books a month). But again, that's a very preliminary evaluation. The full review is coming soon. In the meantime, let us know if you have any questions about the Kindle's capabilities. And, of course, your opinions: is the Kindle the next must-have gadget, or is there a dealbreaker or two that keeps it from missing the mark? And how many of you are just holding out for the iTunes Bookstore on your iPhone or iPod Touch? Or would prefer to spend your $400 on an Asus EEE PC instead?
Correction: This article initially misstated the Kindle's built-in connectivity options. It connects to the Web via a high-speed wireless network called Amazon Whispernet.
NEW YORK--"Why are books the last bastion of analog?" Amazon CEO Jeff Bezos asked an audience at New York's W Hotel in Union Square as he unveiled Amazon Kindle, the online-retail giant's new electronic book reader.
"Books have stubbornly resisted digitization," he elaborated. "I think there's a very good reason for that, and that is, the book is so highly evolved and so suited to its task that it's very hard to displace."
Indeed, where hardware companies like Sony have failed. No e-book reader has ever been a market success.
CNET News.com reported last week that Amazon would be debuting its much-delayed e-book reader, which the retailer on Monday started selling for $399.
Kindle tips the scales at a total 10.3 ounces--"That's less than a paperback book," Bezos said--and uses an "electronic ink" technology to mimic paper, not a computer screen. There is no backlight. Currently, the screen is black-and-white; Amazon executives have confirmed that E Ink, which manufactures the screen technology for Kindle as well as for other e-book readers like the Sony Reader, has a prototype of a color display; however, that technology is not yet ready for market.
The battery life, company representatives said, will last several days to a week. A charger can juice up the battery in a matter of two hours.
Notably, Kindle does not require a PC for synchronization or any software to be installed. "Instead of shopping from your PC, you shop directly from the device. The store is on the device, and then the content is wirelessly and seamlessly delivered to the device," Bezos explained.
Amazon's new "Kindle Store" now stocks more than 90,000 titles, "including 101 of 112 current New York Times Best Sellers and new releases, which are $9.99, unless marked otherwise," according to a release from the company.
Kindle, which was manufactured by an undisclosed Chinese original equipment manufacturer, connects to its specialized Amazon store via an EV-DO (Evolution Data Optimized) cellular network through "Amazon Whispernet," built atop Sprint's EV-DO network. No data plan or monthly bill is required. "We pay for all of that behind the scenes so that you can just read," Bezos said, adding that he estimated that it would take "less than a minute" to download a book.
The device can hold about 200 books, the CEO explained. A slot for a standard SD memory card can increase that capacity to about 1,000 books.
Bezos also announced that dozens of newspapers, from The New York Times to France's Le Monde, would also be available for the device, as well as magazines and 300 of the most popular blogs, such as BoingBoing and Slashdot. "On Kindle, newspapers are delivered while you sleep, automatically," he said. The publications will receive a cut of the subscription fee revenue, as no advertising will be displayed on them.
Additionally, Kindle comes with an electronic dictionary and access to Wikipedia. Each device, as News.com reported, also provides the user with a personal Kindle e-mail address so that word-processing files such as Microsoft Word documents, as well as image files, could be sent to the e-book reader.
After unveiling the device, Bezos showed the audience a video of numerous literary and technological luminaries who provided testimonials about Kindle; including authors Toni Morrison and Neil Gaiman, and entrepreneur Guy Kawasaki, who said, "This is BlackBerry for blogs."
But even though the development of Kindle took three years, Bezos said, it still couldn't be entirely perfect. "We never did figure out how to do virtual book signings," he said. Nevertheless, the Amazon chief executive reiterated that the book is due for a 21st-century makeover.
"We forget (that the printed book) is a 500-year-old technology, and we sort of forget that it's even a technology," Bezos mused. "Gutenberg would still recognize a modern-day book."
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