Webware

Google's new search interface is being tested among small groups of users.

(Credit: Screenshot by Tom Krazit/CNET)

Google's new search results page brings more search options to the fore amid brighter colors that nod at recent changes made by its rivals.

Small groups of Google searchers over the past week or so have seen the new design as the company tests the new user interface, but not everybody was able to gain access to the interface. On Wednesday, Gizmodo published some tips on how to force Google into serving the new pages, and therefore we can bring you some screen shots of the new look and feel for Google search.

The first thing you'll probably notice is the left-hand rail, which has Google's search options feature presented in full color and in permanent position: previously, you had to toggle the search options feature at the top of the search results page, and the links were presented in Google's classic spartan blue. The search bar at the top of the page also has a big blue "Search" button in place of the gray button that used to occupy that space.

Marissa Mayer, vice president of search products and user experience at Google, told Search Engine Land last week that the new pages are designed to eliminate inconsistencies in how Google presented search results after it added several new elements to the page. But it also mimics what Yahoo and Microsoft have been doing with their search results pages, focusing on presentation and new ways to sort results.

Let us know what you think of the new search user interface. Fair warning: the procedure described by Gizmodo caused a few temporary issues for some CNET folks that cleared up upon a few refreshes. Google will be testing the new pages for several weeks before deciding what will make the final cut for all searchers.

Sometimes it's the little things that count.

The most prominent feature of Firefox 3.6 is Personas, which let you reskin the browser with thousands of different looks. But my single favorite change is a subtler change to the open-source browser's user interface.

Specifically, when you open a link in a new tab, it appears immediately to the right of the active tab. Before, the new tabs would appear to the far right of the strip of tabs.

Yup, that's it. For those of us who spend hours a day in a browser, though, the new tab behavior helps group related tasks together. I constantly shuffle among dozens of tabs, and the new approach automatically brings some organization to my cluttered life.

However, I know it's not everybody's favorite browser behavior. So along with explaining why I like it, I'll also take some potshots and share instructions on how to get the old way back.

Why it's better
The more things I do with a browser--and the number has increased steadily for years now--the more important it becomes to be able to find different tasks amid the chaos. Microsoft and Apple understand this, as evidenced by the new taskbar features in Windows 7 and dock expose in Mac OS X 10.6, aka Snow Leopard. Those features make it easier to pluck out the one window you need from among the many you may have open.

There's a pattern to how I spawn the dozens of tabs I use as a day progresses. On a variety of pages--Gmail, Google Reader, Yahoo Finance, somebody's blog post--I'll encounter a host of links to other pages. I'll middle-click my mouse button to open interesting pages as background tabs, then use Ctrl-Tab to switch to the new pages when I'm ready. I repeat this pattern many times a day.

With the old behavior, each tab appeared to the far right of the tab strip. That's fine when getting started, but when I've moved halfway across the list and want to open another batch, I want the new ones--call them children--to open next to their parent tab. When I go away and come back, or when I lose place juggling tasks, it's easier to find my bearings again.

It's like being in a library. When you're in the European history section, you don't want to find books on rewiring your house and on vegetarian cooking.

As a longtime Firefox user, I didn't realize tab positioning could be better. When I started using Google's Chrome, which introduced the new tab behavior to me, the scales were lifted from my eyes. I immediately could get to the next tab with a quick press of Ctrl-Tab on the keyboard rather than have to use the mouse to click over to the far end of the list. I use both browsers daily, but until the Firefox 3.6 beta arrived, the new-tab position had become a sore point for me when in Firefox.

The change is actually a big deal in a couple ways. First, even seemingly minor changes in software can be disruptive. Old habits die hard, and computer users wrestling with constant change can get angry when more is foisted upon them.

Second, though, browsers are assuming an ever greater role in what people do in their personal and professional lives, and keeping one's bearings is commensurately important. That's especially true for those people for whom a gaggle of browser tabs represents a collection of chores going on in parallel.

Internet Explorer 8 categorizes related tabs by color.

(Credit: Screenshot by Stephen Shankland/CNET)

How the competition handles it
Tabs are now universal among browsers, but new-tab behavior isn't. Firefox and Chrome handle it the way I like best, but how do others tackle the issue?

First, let's look at Internet Explorer 8. Microsoft showed it understands some of the challenges of tab management in its latest version of its browser by coloring child tabs the same hue as their parents, but I have a gripe with how it works. Specifically, although child tabs get the same color as their parents for easy grouping and arrive to the right, grandchild tabs are the same color as child tabs. Similarly, grandchild tabs appear to the far right of the whole group of child tabs.

In my mind, I consider grandchild tabs a separate group from the child tabs. But with IE, grandchildren get the same color and position treatment as children. The only way to get a new color is to start a fresh empty tab There's no easy way to give grandchildren a new color without causing some confusion, though--should the child be the same color as the original parent or change color to be grouped with the grandchildren?

Next is Opera, which gives users a choice. By default, it opens new tabs to the far right, which I don't like, but in the Advanced|Tabs section of the preferences dialog box, you can check "Open new tab next to active." Huzzah!

There's a subtle change here I don't care for, though. Tabs always appear immediately to the right of the active tab. I'd rather have all one tab's children appear in sequence to the right. For example, if a parent tab is in position 1, then the first child would be in position 2, the second in position 3, and the third in position 4. Opening three child tabs in Opera leaves the parent in position 1, the third child in position 2, the second child in position 3, and the first child in position 4.

Last, there's Safari. It does it the old way I loathe with no option to change. Too bad.

Firefox can show thumbnail previews of new tabs, but I find them hard to recognize in front of busy Web pages.

(Credit: Screenshot by Stephen Shankland/CNET)

Why it's not enough
Most browser makers are excited about the fact that their software is subsuming more and more computing tasks that previously ran on computer operating systems. But as browsers inherit this central importance, they also inherit some of the hassles.

The new tab positioning behavior in Firefox is a step in the right direction, but there's more that needs to be done. Moving from one tab to a related adjacent one, whether through a keyboard command or mouse clicking, is a minor change. But things get harder when you need to switch from one group of tabs to the next.

There's work under way here. Opera is perhaps the leader with the ability to show thumbnails as you use Ctrl-Tab to cycle your list of open tabs.

Firefox has been noodling with the approach too. It tried then dropped tab thumbnail previews earlier, but the technology is still present. Using the about:config system for tweaking the browser (more on this later), you can change the "browser.ctrlTab.previews" setting to "true."

But for reasons that aren't clear to me, I don't find this effective either in Firefox or Opera. Perhaps I haven't used it enough, or the thumbnails are too small to be immediately recognizable, or they're just hard to see against the noisy background. There's a good reason that Apple dims the background most of the way to black when using Expose.

Aero Peek in Windows 7 lets the task bar show a glimpse of Firefox and IE tabs.

(Credit: Screenshot by Seth Rosenblatt/CNET)

Windows itself is helping, too. The new taskbar in Windows 7 can show individual tabs, once browsers support the feature. It's in Internet Explorer 8, and it's in the new Firefox 3.6 beta.

Add-ons such as Firefox Showcase can further tweak Firefox. (Indeed, for a wealth of options, check Mashable's handy Firefox tab management guide.)

More interesting to me, though, is work under way to expand Firefox's "awesome bar" abilities. Today, typing in it opens Web pages and retrieves ones you've already visited or bookmarked. In the future, it could be able to move you to another open tab, too. I'm a keyboard guy, so particularly appreciate this idea.

You can get a taste of the idea now. If you've enabled the "browser.ctrlTab.previews" option, hitting Ctrl-Shift-Tab will not only show you thumbnail previews, but will put a cursor in a search box.

Typing the letters of the Web page name will winnow down the thumbnails. For example, typing "netap" will cull my open tabs so only Net Applications and NetApp show. If you have a bunch of similar tabs all open, this might not help much, of course.

However, the feature only works with the tabs of one browser window, so if you can't use it to search among other browser instances.

How to get the old way back
Perhaps I've convinced you that the new approach is better. But perhaps not--in which case I encourage you to share your thoughts in the comments so people will hear more than my opinion.

For those who don't like the new tab positions, you can revert to the old method.

To get the old style back for new tab position, use Firefox's about:config system.

(Credit: Screenshot by Stephen Shankland/CNET)

First type "about:config" in the Firefox address bar. You'll get a warning that you're tinkering with Firefox's innards and you should be careful, but this isn't brain surgery, so don't be frightened. Click the "I'll be careful, I promise" button, and you'll see a big list of all the browser settings that can be tweaked.

Next, in the text box labeled "Filter:", type "tabs.insertRelatedAfterCurrent"; you should see just one entry below. In the column marked "Value," double-click on the word "true" to change it to "false." You're done.

But I'd encourage you to at least give the new way a try. If you don't like it, you can always change back.

Ustream in action on Android-based devices.

(Credit: Ustream)

Online video-streaming site Ustream announced on Wednesday that a mobile app that allows users to view Ustream content is available now in the Android Market.

According to Ustream, the app, dubbbed Android Viewer, allows users to watch any show on the site over Wi-Fi or 3G. The app works with Android software versions 1.5 and up. It also includes a chat function, allowing users to communicate with others who are also watching the show.

This isn't the first time Ustream has released an application for Android. The company already offers the Android Broadcaster, which allows users to stream a show to viewers from their Android-based gadget.

Those looking to try out Ustream's new Android app can download it for free from the Android market.

The owner of the Web site that had published an offensive caricature of Michelle Obama has removed the image, and it is disappearing from Google Image Search.

First Lady Michelle Obama, on 60 Minutes last November.

(Credit: Screenshot by Tom Krazit/CNET)

Google took out an ad earlier this week above Google Image Search results for Michelle Obama to explain why an offensive rendering of the First Lady was the top result in Google Image Search. But the Guardian noticed Wednesday that the image had been removed from the "Hot Girls" blog where it had been posted, alongside an apology written in Chinese.

Google Translate came up with this English version of the apology, "For this article was very sorry that this is the program automatically issued a document from the article. Do not the subject of race and politics make the discussion too radical and sincere hope that the world is very peaceful."

The image can no longer be found in the first five pages of Google Image Search results for Michelle Obama. In its ad, Google said "a site's ranking in Google's search results relies heavily on computer algorithms using thousands of factors to calculate a page's relevance to a given query."

Google also said that it doesn't remove search results unless they are illegal, violate its Webmaster guidelines against spyware or malware, or if the site owner requests the link be removed. It's not clear whether the owner of the Hot Girls blog requested such treatment, but a Google representative said the company did not ask the site owner to remove the image.

Web shoppers are a suspicious lot. That's the conclusion of a recent poll conducted by Zogby International and funded by Symantec and the National Cyber Security Alliance. The survey found that 63 percent of online shoppers abandoned a purchase due to security concerns.

Among the reasons given for failing to complete the transaction were sites that asked for too much information, uncertainty about how their personal data would be used by the site, and lack of faith in the site's security. These are all valid concerns.

CNET News reporter Greg Sandoval describes recent Congressional hearings on bogus online loyalty programs that sucker Web shoppers into offers that are loaded with fine print. Sandoval's follow-up report indicates that few of the big-name sites profiting from these programs intend to end their relationships with the companies being scrutinized.

Even if you've been making Web purchases for years, it pays to review the top five tips for avoiding unpleasant online-shopping surprises.

Know who you're dealing with
You can get an indication of a site's trustworthiness by using a site-rating browser add-on such as the Web of Trust, LinkExtend, and McAfee SiteAdvisor. I described these and other security add-ons for Firefox in a post on Nov. 17, but these and similar site-rating services are available for Internet Explorer and other browsers as well.

The BBB Online's shopping tips suggest that if you're not sure about completing a Web purchase, look for a toll-free phone number you can call to place your order. Just remember not to volunteer more information than necessary, whether you make your purchase via a Web form or telephone.

Know exactly what you're getting—and when and how you're getting it
Document as many specs as possible about the products you're purchasing, including model numbers, dimensions, item numbers, and guarantees of authenticity. Know beforehand all delivery and handling charges, warranties, and return/refund policies. Get the tracking number of the delivery service the vendor will use.

In my experience, the ability of Amazon and other reputable Web sites to deliver products when they promise goes down as the heart of holiday shopping season approaches. To avoid Christmas morning disappointments, shop very early or stick to brick and mortar for your most important purchases.

Watch for prechecked or disguised 'offers'
Just as you can find your browser sporting a new toolbar if you rush through an update of your media player or PDF reader, being in a hurry when you make a Web purchase can cause you to "sign up" for unwanted offers. Technologizer blogger Harry McCracken found himself an inadvertent enrollee in the SavingsAce affinity program run by Vertrue, which is one of the companies under investigation by Congress.

Maintain a complete paper trail
Print out all transaction records, invoices, order-confirmation e-mails, warranties, return and refund policies, and anything else that documents the transaction. The BBB Online recommends printing Web pages showing the vendor's name, physical address, and telephone number. Also print pages with information about the product you're purchasing and the seller's privacy policy and legal terms.

Watch for unexpected charges after the fact
Some of the most unpleasant surprises may not manifest themselves until you receive your next credit-card statement. Be ready to challenge any unauthorized fees or other added charges. Watch out for mystery charges from third-party vendors such as Harry's experience with SavingsAce.

If you're unable to work out any problems with the vendor, the BBB Online recommends using the Better Business Bureau's complaint form, the Federal Trade Commission's Bureau of Consumer Protection complaint form, or the equivalent complaint form on the site of your state's attorney general.

Unfortunately, when I went this route with the faulty notebook computer HP sold me, I got nowhere fast. Still, you might have better luck with your complaints than I had with mine.

If you're planning to check out "Avatar" when it hits theaters next month, you'll definitely want to download its official Adobe AIR app.

Like so many other Adobe AIR apps, the "Avatar" app has really pushed the limits of what can be done with the mobile-widget platform.

See Avatar in action.

(Credit: Screenshot by Don Reisinger/CNET)

Once you start using the app, I think you'll be pleasantly surprised by what you find. You can view all the trailers released so far for the film. You can also follow movie updates and the cast with the help of the app's built-in networking options. Simply click on the Twitter button and you'll see all their latest updates. The widget even provides access to the "Avatar" Flickr account so you can view images from the film. It also lets you view its YouTube page, so you can watch any trailer you want.

But if you're looking for a little more than what you've probably already seen, the app provides behind-the-scenes cast-member interviews and some more footage from the movie.

The "Avatar" app also adds an element of interactivity to the videos you watch. When you're watching a trailer, you can click on different spots on the screen to gain a little more insight into the characters.

The "Avatar" Adobe AIR app is sure to satisfy you as you prepare for the movie's release next month. Check it out.

See also:
• Adobe releases new Flash, AIR betas

RIM's BlackBerry App World is slowly but surely gaining ground as a storefront for distributing BlackBerry applications. eBay is the latest major company to forge a presence in the storefront, in the form of an eBay app for BlackBerry auctioneers in the U.S. and Canada.

The official eBay for BlackBerry application, which was co-developed by eBay and RIM, includes features to search for, track, and buy an item from the smartphone. Unsurprisingly, the eBay app accepts PayPal payments--PayPal has not only been an eBay company since 2002, it is also currently the only payment system for purchasing BlackBerry apps through the App World.

(Credit: RIM/BlackBerry)

In addition to letting users search and buy, the eBay app will notify you of your bidding status, including when you've won or lost a bid. It can also schedule auction-related reminders in the BlackBerry calendar.

eBay's app isn't the first of its kind for the BlackBerry platform. Earlier this year, Bonfire Media released U.S. and international versions of its app, Pocket Auctions for eBay. Since Pocket Auctions doesn't include hooks into the phone's native calendar, and costs $10, we're guessing that most eBay fans will easily pick the free, official app over Bonfire Media's third-party offering.

We got a brief demo of the then-under-wraps eBay app at the BlackBerry Developer Conference earlier this month. We liked the ease of the PayPal integration, but we won't really know how well the app works until we've spent some time with it. Tune back for our first impressions.

Facebook is changing the structure of its company stock to a dual-class system, a move that hints the company may be looking toward an initial public offering--even though it says it has no plans to do so yet.

Here's how it works. Existing Facebook shareholders currently have Class A stock. That'll be converted to Class B stock, which has 10 times the voting power of Class A. Should those shareholders sell their stock when Facebook goes public, they'll be converted back into Class A stock--otherwise, they'll stay the way they are.

The story was first reported by The Wall Street Journal, which added the detail that this stock structure change will give founder and CEO Mark Zuckerberg more power unless he opts to sell stock during an IPO. But while Zuckerberg and other executives have said that they eventually plan to take Facebook public, they continue to say that there are no concrete plans for it. Two years ago, Zuckerberg said that it was "years out."

"This revision to the stock structure should not be construed as a signal the company is planning to go public," a statement from Facebook read. "Facebook has no plans to go public at this time."

After contributing to the destruction of productivity at work by helping Facebook through its early days, Dustin Moskovitz and Justin Rosenstein are launching a new service aimed to make people and businesses productive once again. The company, Asana, announced details today on its funding. However, details on the service itself are still vague.

Here's what we know: The company just raised a $9 million venture round lead by Benchmark Capital with additional funding from Andreessen Horowitz. Marc Andreessen is an advisor and will not be on the board. Benchmark's Matt Cohler, formerly at Facebook himself, will be.

The rest is borderline hand waving. I talked with Moskovitz and Rosenstein this morning about their vision, which anyone who's ever worked can relate to. The product that embodies this vision, though, we don't know much about.

Justin Rosenstein

(Credit: Asana)

Rosenstein told me, "We started Asana to change the way people manage information, and speed up work by an order of magnitude." They're going to help individuals and teams become, "vastly more productive," he said.

We want more, of course. Rosenstein: "We're not trying to be stealthy, but it's tricky to describe."

Try, please? Here's a bit more: Asana will improve work by solving problems of information transparency. With Asana's hosted service, status meetings will be unnecessary. Organizing yourself and communicating what you're doing should be the same act. We'll fix the explosion of information that knowledge workers need to manage. It will be a software solution to a human problem.

Dustin Moskovitz

(Credit: Asana)

Asana is answering the question, "How would you design productivity for the Web from the ground up?" The founders believe they have hit upon the necessary data and interaction model to improve all of our jobs. You can read more on the Asana blog, if you dare.

We'll believe it when we see it, won't we?

Rosenstein did say the Asana team is using the product internally. He also said that Asana will be a Web app, but that they're trying to provide software-type speed and responsiveness from it. Good.

The product is being built on a new programming system, called Lunacript. The platform itself will be open to users, so they can code in their own business processes. However, all apps will be hosted by Asana, not federated, as Google Wave allows.

When I get a demo, I'll report back. Until then, I don't hear anything that leads me to believe that Google Apps, Microsoft Office, and Lotus Notes have much to worry about. I would very much like to be proven wrong.

Bonus fact: I asked Moskovitz how he felt about Jurassic Park actor Joseph Mazzello being cast to play him in "The Social Network" movie about Facebook. "We are both scared of velociraptors," he said. "That's about all I know."