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September 9, 2010 4:00 AM PDT

Like most of you, the first thing I did when hearing about Google Instant search was snap open a browser tab and begin testing the speedy new search results myself. My second action was to test the streaming search suggestions in my browser's search engine field. Nothing on Firefox or Chrome. My third attempt sent me to an Android phone, where Google.com patiently awaits your entire query before kicking off a search.

Google Instant Search on the desktop

Google Instant Search in action.

(Credit: Screenshot by Jessica Dolcourt/CNET)

Since Google's newly revealed paradigm for real-time searches was explicitly announced just for Google.com on the desktop, I wouldn't fault you for wondering why I set myself up for disappointment by trying mobile and browser searches that were guaranteed to fail. Let's just say that I was as much engaging in the very human act of verifying that the current status quo does indeed hold sway as I was imagining the results of the new search service applied to those locations, especially to the smartphone.

Google Instant search would especially be a boon for mobile phone users, and Google did share that it's working on a prototype of a mobile version. The tool isn't perfect; that we've ascertained in our hands-on tests. However, when it comes to mobile, any shortcut to save time in typing and processing data is worth its code in gold. When Wi-Fi and network connections are weak or in high competition is when quickly executed operations are their most valuable.

Yet a pervasive connection may be exactly what's needed to bring about the "instant" in instant search, which is likely Google's first hurdle. While at the beginning, mobile Google users who aren't privy to Wi-Fi or very strong data connections could potentially experience delayed results, there's another benefit to instant search, and that's granularity. Visiting Google.com from a mobile phone does not produce search suggestions, but entering a term into the universal search widget or via the hardware search button on an Android phone will. An addendum to this model that could offer more granular search results--contextual links instead of just a suggested term--isn't much of a stretch to the imagination.

While my vision could play out, Google does tend to push out iterations to its mobile Google.com Web site for iPhone and Android smartphones instead of creating dedicated app and usually only after new features have been tried and tested on the desktop. As far as I'm concerned, more granular search results can't come soon enough in any form--though connection blips that drag down "real time" results could blunt the benefit.

September 8, 2010 6:05 PM PDT
MasterCard MoneySend on BlackBerry

MasterCard MoneySend is a mobile PayPal alternative.

(Credit: MasterCard)

It's no surprise that everyone wants in on PayPal's successful payments strategy, and MasterCard is no exception. On Wednesday, the credit card giant launched a version of its MoneySend mobile app for BlackBerry.

Similar to the iPhone version, MasterCard MoneySend for Blackberry can settle peer-to-peer balances by sending money to friends and family, and purchasing goods from an informal vendor. The app's tool let you request cash (via text message) that others owe you and receive credit and debit card payments made to your account.

Since MoneySend operates as a form of prepaid credit card, you can also transfer money to and from your account and your credit card or bank account, the funding sources.

There's no sign-up fee or usage surcharge, but it will take new users about ten minutes to register from the desktop to link the prepaid card you create to your mobile phone number. MasterCard has partnered with well-known mobile payment provider Obopay, which operates the MoneySend service on the backend.

Originally posted at Dialed In
September 8, 2010 4:38 PM PDT
Google thinks search takes too long. Enter Google Instant, a gamble on search behavior that could pay off in a big way.

Google thinks search takes too long. Enter Google Instant, a gamble on search behavior that could pay off in a big way.

(Credit: James Martin/CNET)

Google's decision to fix what wasn't broken is a bold bet on the future of search and the way people use the Internet.

Google Instant, which the company unveiled Wednesday, is a fundamental shift: instead of search as an outcome, Google is trying to get people to think of search as a process in which you constantly refine your query without actually "searching," or hitting the button to produce a concrete result.

Google is betting that in a world of nearly instant communication that search is going to have produce an answer just as fast as updates are spat out from Twitter or other real-time Web services. It's a bit chaotic at first and will certainly throw a few searchers off their game as well as make those in the search-engine optimization game a little anxious.

Should it prove popular with users, however, Google Instant is also the type of search innovation that might be difficult for competitors to duplicate in a matter of weeks or even months, giving Google a distinct advantage heading into a new era of Internet search.

Why reinvent the wheel, some might ask? After all, Google has dominated the search market for years with its current approach to search results, and even though its competitors have joined forces against a common enemy, Google is still a verb that means "to search."

While Microsoft and Yahoo deserve credit for keeping Google on its toes, most of those innovations have happened on the front end, or in the way search results are presented. Google Instant is a combination of front-end user interface design and the back-end work needed to process results for the suggested queries on the fly.

And at the moment, Microsoft and Yahoo are very busy on the back end of the search technology process. Can the two companies invest the time and money needed to replicate the back-end work that makes Google Instant hum? Had either company made this kind of breakthrough first, they might have really made Google sweat.

But they didn't, meaning Google will either cement its reputation as a search innovator should this take off or incur the wrath of users who liked things better the way they were. Google executives were careful to emphasize just how much they tested Google Instant with members of the general public--ostensibly to avoid gaffes like the Google Buzz launch--as well as the amount of time they spent preparing for the load on Google's infrastructure.

During Wednesday's presentation, Google revealed that it had been working on this type of instant search results for several years but faced huge challenges trying to make it work on their computing systems, which by most accounts is one of the most sophisticated on the planet. The first iteration of Google Instant increased the load on Google's servers by almost 20 times the level at the time, but through constant tweaks and improvements, Google was able to get the increase down to a more manageable two to three times the current workload.

The early signs are good for Google: at one point Wednesday, users trying out one-letter queries with Google Instant turned Google Trends into alphabet soup, and later in the day Google Instant still ranked as the No. 1 result in hot searches of the day. And few performance problems were reported as both professionals and amateurs put Google through its paces, although some people on slower Internet connections reported problems.

The longer-term effects of this shift will bear watching. Almost immediately, the legions of search-engine optimization consultants struggled to figure out what effect Google Instant would have on their businesses.

For starters, Google Instant changes nothing with the ranking process of Google search results, according to Ben Gomes, a distinguished engineer at the company. Google's Webmaster Central blog also moved quickly to address such concerns, suggesting that Web sites could actually see an increase in impressions--the number of times a searcher sees the site in results--because of the ease of generating a new search results page. Google is now counting a three-second pause in typing a search query as an impression.

But will certain companies now want to optimize their Web pages to appear in search results for single letters, perhaps? What will come up when you type "a," Apple or Amazon? Right now, it's Amazon for many users.

As with the ranking of results, nothing will change with the ranking of ads under Google Instant, said Johanna Wright, director of product development at Google. However, like search impressions ad impressions are also changing: Google will now record an ad impression if the user stops typing for three seconds while an ad is displayed, and also if the user types a partial query and clicks within the search results page. Advertisers who pay by the impression rather than the click may need to change their strategies.

One thing seems certain: the old ways of measuring search market share are likely kaput, according to Search Engine Land's Danny Sullivan. There's no way Google should be allowed to count every query keystroke as a "search," meaning that those who measure this industry are going to have to figure out some new way to quantify Google's advantage over its rivals.

But events such as Wednesday's show why Google has that advantage. When Apple CEO Steve Jobs introduced the iPod Nano to an adoring crowd in 2005, he freely admitted the company--in a similar position within the music-player market--was killing off its most popular product, the iPod Mini, in order to introduce something it thought was even better.

Google certainly isn't killing search, but it's making a huge bet that even though people like things the way they are, it has come up with something even better.

Few people remember the iPod Mini now. Google said several times Wednesday that it doesn't think people will remember static search in the future.

Originally posted at Relevant Results
September 8, 2010 11:12 AM PDT

I've been kicking the tires with Google Instant search, and so far I think it's an improvement.

The feature, announced Wednesday at a Google search event, had been known as streaming search since it was first noticed in the wild two weeks ago. Sometimes after a short pause, it retrieves results based on what you've typed as you type it, changing those results live as you add to the query.

It's like Google's search suggest feature, which offers various ways to complete your search query--but on steroids. Google argues that Instant lets people complete their searches faster, and that might well be true, but here's how I found it most powerful: I could continuously refine my search results as I went. Instead of having to search, check the results, tweak the search, check again, and so on, I could fiddle with the search terms as I went.

I found Google Instant intuitive to use and quickly grew accustomed to not having to type the Enter key at the end to initiate my search; often my typing would trail off just about the time that the query I wanted was autocompleted in gray letters with corresponding search results below. Indeed, I got in the habit of specifically avoiding hitting Enter so my search would remain live.

Search Instant shows search results live as you type.

Search Instant shows search results live as you type.

(Credit: screenshot by Stephen Shankland)

As is typical with the Internet at large and search specifically, though, the service works best when you're not straying far from the beaten path. Google Instant tends to nudge you where others have been before. That's handy much of the time, though it might amplify the Internet's encouragement of groupthink.

Here's an example of how Google Instant works. I typed "ex" and Expedia appeared as the top result nearly instantly. "Exch" produced a search suggestion of "exchange rates" and offered a Google calculator tool and a universal currency converter site.

It then stayed about the same until I got to "exchange rates d," when it offered "exchange rates dollar," which is what I wanted, and hitting the Tab key filled that in. At the same time, the results changed again. "Exchange rates dollar to p" suggested a completion of peso and showed the exchange rate in the search results; "exchange rates dollar to po" got to my hoped-for results, "exchange rates dollar to pound," and showed the answer at the top of the search results.

It can be distracting to have the lower part of the screen change as you type long queries, but overall, I think it's an improvement, and really, it's not that distracting if you're concentrating on typing. And even though nothing has changed compared to search suggest, you do get a more direct understanding that Google is listening to your every keystroke.

Google says Google Instant is faster.

Google says Google Instant is faster.

(Credit: Google)

I ran into some things I found unpleasant. Using the Backspace key to refine searches sometimes, but not usually, seemed to lag. A few times there was a long wait while the search results faded nearly to white after I'd changed my search query. And even though I have a broadband connection, the service switched off on me once because of what it said was a slow connection. A drop-down box to the right of the search box switched it on again, but apparently Google Instant is sensitive to network latencies.

Of course, search ads appear also, making sure Google won't go out of business from this change. And there's a built-in "I'm feeling lucky" option for the search results that appear in the suggestions drop-down.

There are mysteries about how Google Instant works. For example, when I typed "slr purhas," the top result was Google offering that perhaps I meant "slr purchase," which is indeed where I was headed. But there was no offer to complete the search in the search bar itself, unlike with what happened trying "ipad pu" and "lawn mower pur," in which case Google inferred what I wanted and added the gray text to the search box.

But here's a funny thing: I actually am not sure how much I'll use it right now, because the vast majority of my searches take place directly from the browser (Ctrl-L/Cmd-L to get to the address bar in Chrome, and Ctrl-K/Cmd-K to get to the search bar in Firefox). Those services today offer search suggestions, but of course not Google Instant results. I'll be trying Google Instant more, but I'm not convinced I'll be going to the trouble of firing up a new search page to do so.

Overall, I'm impressed, not least because this obviously takes a lot of server horsepower and network bandwidth. It is for me an improvement, though not a revolution, in search.

I do wonder what's coming next. One possibility would be to show hybrid search results based on several of the top autocomplete options, not just the top one. Clearly Google isn't done tuning its primary profit engine.

Originally posted at Deep Tech
September 8, 2010 10:42 AM PDT

Three years after launching the first DRM-free music download store, Amazon.com is once again stepping up its music game.

Amie Street logo

Indie-music download site acquired by Amazon.

(Credit: Amie Street)

On Wednesday morning, subscribers to the indie-music download service Amie Street received an e-mail announcing that the company had been bought by Amazon. Existing customers get a $5 gift certificate to Amazon's MP3 store and must download all the music they've paid for by September 22.

Amie Street started by offering music from independent labels and digital distributors like The Orchard, and it was a pioneer of demand-based pricing--all downloads on the site started off being available for free, then went up in price, as more people downloaded them. But the company had to compromise on this model in order to get music from major labels such as Sony, and I haven't heard much buzz about the company in the last year.

Amazon is apparently going to use Amie Street to bolster the content available for Songza, which could be described as a shared-radio service. Songza lets you create your own radio station with a selection of both specific songs and artists, then lets you share that radio station publicly. Listeners can't control the order of the songs played, but they can request songs on other stations. It's a fun way to share music and share your unique tastes with the world--check out my greatest-hits compilation for a weird mix of classic rock, forgotten metal, and "college radio" bands from the '80s and early '90s.

Originally posted at Digital Noise: Music and Tech
Matt Rosoff is an analyst with Directions on Microsoft, where he covers Microsoft's consumer products and corporate news. He's written about the technology industry since 1995, and reviewed the first Rio MP3 player for CNET.com in 1998. He is a member of the CNET Blog Network. Disclosure. You can follow Matt on Twitter @mattrosoff.
September 8, 2010 9:54 AM PDT
Google Instant

Google's new Instant search pulls up results as you type them.

(Credit: Screenshot by Josh Lowensohn/CNET)

Google on Wednesday introduced a faster version of its search engine called Google Instant that begins displaying results as soon as users type in queries.

According to the company, the feature shaves off 2 to 5 seconds from user searches since it brings up results nearly as fast as it does for its auto-suggest feature. In fact, it will automatically do a search for the top auto-suggestion before a user has even selected it.

Google estimates that if all its users switch over to the instant interface, it will amount to a savings of 11 hours of searching per second.

Despite the instant results, users are still able to use Google in the traditional sense, by typing in a query and hitting the enter key or search button. Users can also opt out of using it on their search pages, or from the Google Instant search itself.

To give it a spin, you can follow this link. Worth noting is that you'll need to be on Chrome, Firefox, Safari or Internet Explorer 8 for the new service to work. It is also limited by location to users in the U.S., most of Europe, and Russia.

You can also check out my colleague Stephen Shankland's first impressions here: "Google Instant: Better but not revolutionized search."


Originally posted at Web Crawler
September 8, 2010 9:08 AM PDT

Editor's note: We used Cover It Live for this event, so if you missed the live blog, you can still replay it in the embedded component below. Replaying the event will give you all the live updates along with commentary from our readers and CNET editor Josh Lowensohn. For those of you who just want the updates, we've included them in regular text here. To get the key points from today's announcement, you can check out our summary of what got announced, in our story here.

SAN FRANCISCO--Google's taking over the Museum of Modern Art in downtown San Francisco Wednesday for a search event involving some of the company's top engineers, and we're covering the event live right here. And behold: the company is revving up its search results with the new Google Instant technology.

You can follow our up-to-the-minute coverage using the Cover It Live module embedded below. You can also watch Google's own live stream of the event on YouTube. The event, which started at 9:30 a.m. PDT, is expected to run until about 11:00 a.m.

Google search event

Attendees at Google's search event Wednesday were treated to a light show a la 1990.

(Credit: James Martin/CNET)

9:22 a.m. PDT: This is the trippiest press conference I've been to so far in my career.

9:24 a.m.: Google has taken over a theater at Museum of Modern Art with three large screens set up on three sides of the room, playing trippy ambient music and displaying screen-saver-like animations set to the music.

It's like a Pink Floyd laser light show from the early '90s.

9:25 a.m. (from reader Michael): Just to let everyone know...they're streaming it at http://www.youtube.com/google

9:26 a.m.: We're expecting Google to launch some sort of "streaming" search results page, a search results page that changes as you type letters. This could be very interesting or nauseating, depending on how it's implemented. We'll have to wait and see.

Here's some background: http://news.cnet.com/8301-30684_3-20014473-265.html

9:26 a.m. (from Josh Lowensohn): Maybe you're being brainwashed, Tom.

9:27 a.m.: There are a bunch of letters flying around with the images. Dude, where's my car?

Honestly, the effect is a little weird. Like Tron mixed with letters.

9:28 a.m. (from reader Surat): You can already try the streaming interface here: http://www.google.com/webhp?sclient=psy

9:28 a.m.: Anyway, we're about set to begin, the last stragglers are filing into the theater. Udi Manber is the highest-ranking executive I've spotted so far (basically, head of search) but we know Marissa Mayer will be leading the event.

9:31 a.m. (from Josh Lowensohn): YouTube video of it here.

9:31 a.m.: Google appears to have scooped itself.

9:32 a.m.: Assuming this is legit: "Google Instant is a new search enhancement that shows results as you type. We are pushing the limits of our technology and infrastructure to help you get better search results, faster. Our key technical insight was that people type slowly, but read quickly, typically taking 300 milliseconds between keystrokes, but only 30 milliseconds (a tenth of the time!) to glance at another part of the page. This means that you can scan a results page while you type."

9:34 a.m.: Still waiting for the event to begin.

9:37 a.m.: The event gets under way as Gabriel Stricker of Google PR comes on stage. If you have questions for Google, you can submit them at the Google channel on YouTube.

Gabriel Stricker

Gabriel Stricker

(Credit: James Martin/CNET)

9:39 a.m.: Stricker highlights CEO Eric Schmidt's comments from a keynote in Berlin yesterday: "never underestimate the importance of fast." With that, Marissa comes on stage.

9:40 a.m.: She thanks everybody for coming in, and starts by recapping some of the things Google has done with search this year. Over 1 billion users each week visit Google, which she says makes Google one of the most-used services--not just Internet services--in the world. She moves on to talk about Google's penchant for making near-constant changes to the Google UI, which gave us a sense of Google Instant a few weeks back.

9:42 a.m.: Caffeine was one of the major updates this year, a much faster index than Google previously used. Google also launched real-time search results at the end of 2009, and a bunch of smaller features like timeline views. Mayer's in full-fledged review of Google's product launches this year, but I'm wondering what the count is on the side of the screen, scrolling upward. It's about to cross 4,000, and I'm thinking it's the number of searches on Google Instant to date.

Marissa Mayer talks Google search history.

Marissa Mayer talks Google search history.

(Credit: James Martin/CNET)

9:43 a.m.: She's still rolling on with background info, highlighting the redesign Google rolled out earlier this year.

Google history lesson.

Google history lesson.

(Credit: James Martin/CNET)

9:45 a.m.: Now we get to see the Super Bowl ad again. Come on, Google, if you're going to push the actual product feature live already, don't bore us with review for 15 minutes.

9:47 a.m.: Now Mayer's getting closer, pointing out the two doodles that launched over the week. "Today's announcement is a fundamental shift in search," Mayer said, before moving into more background about how people have discovered information over the centuries. Marissa reminds us that in 1935, there was no Internet, and you had to go to a place called a "library" to search for information. Never heard of it.

Marissa Mayer and Femme au Chapeau

Marissa Mayer and Femme au Chapeau

(Credit: James Martin/CNET)

9:48 a.m.: The telephone sped up the ability to find information, and, of course, the Web made it much faster in 1995. But Web pages of the '90s were static pages, which weren't necessarily updated very often. Today, the Internet can produce information in real-time.

9:50 a.m.: Google serves up results in 300 milliseconds, Mayer says, but the entire process of getting a result can take longer. Nine seconds to enter a query, 400 milliseconds of networking time to send the query and result, and time to select a result.

(Credit: James Martin/CNET)

9:51 a.m.: Google has tried to make that query-selection and selecting-results process much faster, with things like auto-complete. Still, not everybody types quickly, and "there's a physical speed for thinking," she says. What could be faster? Google Instant.

9:52 a.m.: 20 minutes into the presentation, we've reached the meat. Google is now moving into demo mode of Google Instant. As expected, it's a search-results page that changes as you type letters.

Marissa Mayer introduces Google Instant.

Marissa Mayer introduces Google Instant.

(Credit: James Martin/CNET)

(Credit: James Martin/CNET)

9:53 a.m.: The main Google.com page has not changed, but when you start typing a query into that bar, Google will take you right to a search-results page. Mayer typed "sfm" and it brought her right to a page of results for SF MoMA. She then refines the query for a specific painting, and it changes the results.

Google Instant search demo

Google Instant search demo

(Credit: James Martin/CNET)

9:55 a.m.: Moving through the Google Suggest search results that pop down from the query bar actually changes the results page: you don't need to hit return to generate those results. Four characters into "fauvism" (whatever that is), it generates results. This isn't "search as you type," Mayer says, it's "search before you type," since Google Suggest is being used to predict what you are most likely to type.

9:56 a.m.: Hitting "tab" autocompletes whatever query pops up in the Google Suggest bar, and then allows you to refine your query accordingly. This is interesting stuff, but I guarantee it's going to freak some people out.

(Credit: James Martin/CNET)

9:58 a.m.: Google Instant is rolling out later today. It's available on Chrome, Firefox, Safari, and IE8, she says, in that order. Google Instant will be part of the core search experience in the U.S., and it will roll out internationally over the next week but only to certain countries, such as France, Germany, and the U.K.

9:59 a.m.: Google Instant should save 2-5 seconds per query, Mayer said. That adds up over time, she said, although it doesn't seem like much. Some of the other engineers who built the product are coming on stage, Othar Hansson and Johanna Wright.

10:00 a.m.: Wright launches into further discussion. Google has been using this internally "for months," she said. She's the director of product management for search, and Hansson is the product lead for this product. There's three main features that Google's about to demonstrate in more detail.

10:01 a.m.: The first one is instant results, the second is the set of predictions, and the third is "scroll to search." Instant results now show up immediately upon typing, no need to hit enter. "W" generates a weather forecast for your current location, for example.

10:03 a.m.: The second part, predictions, is up next. Wright is talking about the book, The Girl With the Dragon Tattoo. Books and lyrics are often-used Google Suggest queries, Hansson says, because people tend to forget titles and lyrics. When you start typing a search, the actual characters you have typed are in black, while Google's top suggestion follows those characters in gray.

Google Instant search for Girl With the Dragon Tattoo.

Google engineers Othar Hansson and Johanna Wright demo a Google Instant search for Girl With the Dragon Tattoo.

(Credit: James Martin/CNET)

(Credit: James Martin/CNET)

10:03 a.m. (from Josh Lowensohn): I want to see him do that search with Safesearch off...

10:04 a.m.: Scroll to search is the last part. A query for Yosemite brings up a bunch of different suggestions, such as Yosemite hotels, Yosemite hiking, etc. You can generate the search results by moving down through those suggestions to automatically change the search results page.

10:05 a.m. (from Josh Lowensohn): Q: If an offensive or lewd word is a fraction of my query, will Google push these results in front of me as I type?

A: As always, we provide options to filter the content you see in search. You can choose to set SafeSearch to filter out explicit content, and parents can lock SafeSearch to the strict setting. In addition, autocomplete excludes certain terms related to pornography, violence, and hate speech.

10:06 a.m.: The three factors turn Google "into a system that gives you feedback as you move along," Wright said. They search for "The Addams Family," which of course generates results for the television show. But they wanted information about the musical that's coming out, so they add "tickets" and that pushes the Broadway results live.

10:07 a.m.: So what happens when you press the search button? Hansson does a search for "New York" by typing "ny". If you press the button, it generates results as it always has. So if you still want to hit the return button, feel free.

10:09 a.m.: Hansson launches into a story about his new bike, and how he was able to climb hills much faster. Google Instant is like that, he says. It's the same thing, only faster. Wright moves into an awkward joke about how that means Google search is like riding a bicycle. Hansson laughs, everybody else grimaces.

10:10 a.m.: Another demo: half-remembered queries. For example, if you've searched for a breed of dog called "King Charles Cavaliers," typing "king charles" will generate results for the dog, not any former Kings of England.

(Credit: James Martin/CNET)

10:12 a.m.: Sneak preview of a fall launch: They are working to get this experience on mobile phones, presumably Android phones? It's not clear. But this is a feature that might be even more useful on mobile phones, where typing is slower and more complicated, Hansson says. They are demonstrating it on a new Droid but it was just a browser-based feature, so this may work for everyone, or at least those with Webkit browsers.

Google Instant on Droid

Google Instant on Droid

(Credit: James Martin/CNET)

10:13 a.m.: We're actually being shown videos of members of the general public who tested this feature, presumably to dampen criticism that Google tests too many things within its tech-obsessed employee base, rather than the general public. Believe it or not, everybody likes it.

10:15 a.m.: Ben Gomes is coming up to talk about all the engineering work that went into the product. Gomes said it was a bit of a challenge, because people thought it was going to be expensive to develop and too annoying to users. But once executives saw a demo, they said that Google had to do this, Gomes said.

10:15 a.m. (from reader Ryan): How fast could this thing be on phones though?

10:15 a.m. (from Josh Lowensohn): @Ryan, possibly quite fast if Google goes with something like Fastflip http://fastflip.googlelabs.com/

10:16 a.m.: Google needed to make this work on any computer, make it easy to understand, and make sure it didn't melt down its infrastructure. The UI design came out of an earlier project along these lines called Incremental Google Search that didn't quite pan out. But they learned to take partial queries and translate them to real searches, which wasn't really possible until Auto Complete was fully baked. The key idea was the gray text for the prediction.

Othar Hansson and Ben Gomes

Othar Hansson (left) and Ben Gomes (right)

(Credit: James Martin/CNET)

10:17 a.m.: Early prototypes were distracting, in that the auto-generated results were too fast or too chaotic. Internal refinements helped it get better, and Google started testing it with the public, showing it eventually to "millions" of users.

10:18 a.m.: In Google's labs, it invited people in to use the feature and tracked their eye movements to see how they navigated around the page, a pretty common experience in Web page design. People focus on the search box when they type, or maybe the autocomplete, which means they aren't looking at the results pages as they whiz by with each keystroke, Hansson says.

User testing on Google Instant (Credit: James Martin/CNET)

10:19 a.m.: The image above is a video of a user with the eye-tracking equipment. The video showed a searcher hovering over the search box while typing.

10:22 a.m.: So how did Google make it work for everyone? They are turning search into an AJAX application, rather than a static HTML page, "which is not a simple problem," Gomes says. The instant results are generated mainly through the predictions, which Google sends back to the indexing servers to pull results and display them on the page. The servers figured out which searches were relevant to your query based on those predictions, and serves them up accordingly.

10:25 a.m.: And the main concern for Google was that its famed IT infrastructure could handle such a process. Google is already serving over one billion queries a day, but it was now talking about something like 20 billion searches a day. The initial prototype was pretty resource intensive, but Google engineers picked away at it until they were able to make it more manageable, such as prioritizing important searches based on one letter typed. Also, the caching system was improved.

10:26 a.m.: Gomes thanks the Google team that worked on this, inviting engineers to stand up and be recognized. Google's Israeli team was the brains behind the autocomplete features, he says.

10:27 a.m.: The scale of the search problem is why engineers get excited about working at Google, Gomes says. He also says that getting people information quickly helps people make better decisions and improves the quality of their life.

10:28 a.m.: Gomes calls this one of the biggest changes in Google search as far as usability. "Not only does it make search faster, but it makes search fun, fluid, and interactive."

10:30 a.m.: Google Instant was a massive change to the search system, but Gomes thinks it will become one of those things where you wonder why it wasn't like that all along. Mayer comes back on stage to talk up "search at the speed of thought." Google thinks search in the future will be more interactive, comprehensive, and understanding of users and their intent as well as the entire Web.

10:32 a.m.: Google Instant has all those three pieces wrapped into one feature, she says. She gets around to the counters I wondered about earlier, and Google is saying they are a representation of "hours saved" by this feature. At the moment, Google has supposedly saved more than 36,000 hours of its users' time.

10:33 a.m.: Mayer said Google engineers were inspired by Bob Dylan's radical (at the time) decision to give up the acoustic guitar for the electric guitar. They've got a promo video set to "Subterranean Homesick Blues," showing how search results move as fast as Dylan tossing those flashcards away in that iconic video. That will do it for the formal presentation. We're moving into Q&A.

Othar Hansson, Marissa Mayer, Ben Gomes, Johanna Wright, Sergey Brin, and Udi Manber

From left to right: Othar Hansson, Marissa Mayer, Ben Gomes, Johanna Wright, Sergey Brin, and Udi Manber

(Credit: James Martin/CNET)

10:34 a.m.: Somehow, Robert Scoble manages to get the first question in, about whether or not the feature will be in the browser. Mayer says that will take a few months.

10:35 a.m.: Ads are the next question, which is the huge one related to this product development. Nothing has changed with ranking ads, Wright says. Google Instant changes search, however, and so Google now considers a three-second pause as an ad impression. Clicks on ads are still clicks, of course.

10:37 a.m.: What about search history and Web history? Mayer says this operates as you'd expect. With Web history, enabled queries will be shown as well as your three-second pauses, so you'll know which results you found more interesting.

10:39 a.m.: Is there a blacklist of words? An AdAge reporter with the unfortunate last name of "Slutsky" notices that her name isn't coming up in this system. Wright says that Google has been worried about "child safety," and therefore Google filters out certain results related to pornography that won't show up in the autocomplete, although of course they will show up if you hit the enter button.

10:41 a.m.: Another question comes up on the amount of personal info needed to make this work. Mayer says that nothing has changed in the amount of personal information required, in that the weather query generated by a "w" is based off the IP address for that area. Wright answers a second question about data-center investment, and says this won't really change the pace of investment into Google's infrastructure, especially since they were able to refine the resource requirements for the feature.

10:42 a.m.: Sergey Brin is up on stage, and he gets asked a question from the Internet about the human-machine interface. Brin jokes about "making Google the third half of your brain," and moves into a more serious discussion about how tech companies are bringing a "new dawn" to this era of computing, after a stagnant period in the '90s. Over the past several years, devices and browsers have gotten more capable and people are more open-minded about experimenting more with inserting computers into more and more of their lives.

10:44 a.m.: So what about SEO? Gomes says that ranking isn't going to change, so search results themselves aren't going to be very different, and therefore those trying to rank higher in search aren't really going to see any difference. Search itself, however, is changing, and how that changes the SEO game over time may take a while to play out, he says.

10:45 a.m.: Another question comes up about China, and whether or not this will eventually go global. Mayer says Google wants to roll this out in as many geographies as possible, and says Google believes it should be able to offer this feature on the Hong Kong version of its Chinese-language site.

10:46 a.m.: One questioner wonders if people really want faster search. The Google people, unsurprisingly, have no doubt that they do. This will spark more interaction with the search box, Hansson says, and Mayer compares this kind of thing to the way power steering and power brakes changed driving: you forgot what things were like before it.

10:47 a.m.: The guy who wrote Inside Larry and Sergey's brain asks Sergey about privacy. (Shouldn't he know the answer already?) Sergey says privacy is something Google thinks about all the time: but the most sensitive information is in your e-mail. Google Instant isn't anything different from search yesterday in the privacy aspect, he says.

10:48 a.m.: Another question comes about how search is changing with this. Gomes says internal tests generated more queries, since searchers could see other things they may be interested in right away. It's sort of similar to how people played around with Google Maps: they'll explore a topic more than before.

10:50 a.m.: Did anybody in testing not want this, and was it dependent on Caffeine? Mayer says there were some users who decided to turn off Google Instant, and says there will be a box next to the search bar that allows you to turn this feature off. But most people kept it on, she said. As far as Caffeine goes, they weren't directly tied but the newer indexing methodology changed the way Google Instant had to implementing its caching feature.

10:50 a.m.: How will Google Instant affect paid search as is this the end of SEO? Wright reiterates that ranking isn't going to change, and that while user behavior might change, SEOs are pretty good about keeping up with changes.

10:52 a.m.: Brin is asked if he ever expected Google Instant to happen. He thanks Moore's Law for improving the compute power that allows Google to implement something like this, advances in back-end processing. Brin said he had conceived of such an idea, but it was hard to know back in the day how fast computing would advance to allow Google to do this.

10:54 a.m.: The panelists are asked about how they can make more people contribute more content to the Web. Brin says that that's always been a priority at Google, in that it needs people generating more and more content to expand the size of the Web, and therefore the number of searches that people will perform. They've done things like Blogger and AdSense, but they recognize they can't do it all alone and help fund the expansion of content through advertising revenue.

Brin hints that improvements are coming to the user reviews that people can leave on Google pages.

10:55 a.m.: Can this be even faster? Gomes says "today we're going to enjoy this," but that Google will keep working on ways to make the experience faster.

10:57 a.m.: What about the branded results generated by a single letter? For example, Target comes up with you type "t." Also, will this make the second page of search results irrelevant? Gomes says that the user intent isn't changing, in that you'll still keep typing for the things you want. And Wright says that it's a better experience for the user if you don't have to click over to the second page of results. "We are totally focused on our users," Wright says.

10:59 a.m.: An audience member wants to know when these features are coming to mobiles and Japan, where character-based languages make something like this more important. Mayer says to expect these features on mobile and in Japan "sometime in the coming months."

10:59 a.m. (from Josh Lowensohn): I'm finding one of the really interesting things about this is how much more exposure one letter search results get, e.g.:

A-Amazon.com
B-Bay Area Rapid Transit
C-Craigslist
D-DMV
E-eBay...

11:00 a.m.: Another questioner wants to know if this is part of a bigger plan. Mayer says that Google is constantly changing the presentation layer of Google results because the Web is changing, and the needs of users are changing.

11:02 a.m.: Another questioner wants to know about Josh's point above, in that the top result is so much more prominent in this system, and the top results aren't always right. Hansson says that in testing, people would keep typing to pull results higher up on the page if they didn't like the things they saw in the first few results. The idea being, if you're looking for something and it doesn't show up right away, if you keep typing and refining that query it will eventually get there.

11:04 a.m.: That's going to do it from Google's event. Thanks for hanging out with us, and stay tuned for videos, a hands-on review, and more coverage of that this means to Google and the search industry.

Invitation to the Google search event held on Wednesday, September 8.

Editors' note: The original, pre-event version of this story was posted Tuesday at 12:49 p.m.

Originally posted at Relevant Results
September 8, 2010 6:34 AM PDT
Mozilla Labs has a new in-browser gaming project.

Mozilla Labs has a new in-browser gaming project.

(Credit: Mozilla)

Computer games have played an important role in advancing the state of the art for computing, and now Mozilla hopes to draw upon gaming to advance browser application development.

The Firefox backer launched the new Mozilla Labs Gaming project Tuesday with the goal of encouraging programmers to use a host of new browser and Web technologies.

"Modern Open Web technologies introduced a complete stack of technologies such as Open Video, audio, WebGL, touch events, device orientation, geolocation, and fast JavaScript engines which make it possible to build complex (and not so complex) games on the Web. With these technologies being delivered through modern browsers today, the time is ripe for pushing the platform," said Pascal Finette, the Mozilla Labs "catalyst" whose job is to "make things happen."

As part of the effort, Mozilla also announced the Game_On 2010 browser-game contest that will start in September.

The work dovetails with a broad industry transition: Browsers are growing from a vessel for containing Web pages into a foundation for applications. Even Microsoft, for years a laggard in the browser realm and still a powerhouse with PC applications, has gotten Web app religion with its coming Internet Explorer 9, due to launch next week in beta form.

... Read More
Originally posted at Deep Tech
September 8, 2010 6:00 AM PDT

Last month, Reddit co-founder Steve Huffman launched Hipmunk, a flight search engine that aims to address the messiness associated with other flight search engines (you can sort search results by "agony" of travel), and this week he brought on board Reddit's other co-founder, Alexis Ohanian. At this rate, they may be shaping up to be the Cheech and Chong of start-ups, except that "high" in this situation would refer to cruising altitude (we think).

"The way the site has taken off, combined with my own love of travel (and loathing of most travel search sites), it was a no brainer," Ohanian told CNET via e-mail. His title will be "principal, marketing...or something funnier if I can come up with it." Hipmunk's team reported that $350,000 was spent through searches on the site in its first week of operation. Ohanian says that one of Hipmunk's early ad buys will likely be, in fact, on Reddit's travel section.

Hipmunk sprang forth from the Y Combinator start-up incubator, the same one which begat Reddit; Huffman co-founded Hipmunk with Adam Goldstein, another Y Combinator regular, and Ohanian remains an advisor (or "ambassador") to the incubator. Ohanian, who recently relocated to New York, continues to run an "uncorporation" called Breadpig and a fledgling investment fund called Das Kapital Capital.

Social news community Reddit, which Huffman and Ohanian sold to Conde Nast in 2006, has been making extra headlines of late, becoming the center of a controversy over marijuana legalization ads as well as a protest on behalf of dissatisfied users of rival social news site Digg.

In spite of early buzz, Hipmunk's ultimate success against significantly bigger travel search sites is by no means a given. It does, however, have a leg up in the cute mascot department.

Originally posted at The Social
September 8, 2010 3:00 AM PDT

Mozilla released two new versions of its browser on Tuesday, Firefox 3.6.9 and Firefox 3.5.12, to close 10 critical security vulnerabilities in each and to help Web site operators block a risk called clickjacking. Firefox 3.6.9 is also available from CNET Download.com for Windows, Mac, and Linux

Critical vulnerabilities can let a remote attacker run arbitrary code on a computer. With Web browsers becoming both more important and more powerful, browser makers must constantly watch for new attack possibilities.

Firefox 3.6 also gets a new general approach to cut down browsing risks: support for what's called the X-Frame-Options HTTP response header. Web site developers can use this technology to block browsers from showing their Web sites inside a frame--essentially a smaller window within the browser window. Putting a legitimate site inside a frame on a malicious site is one approach for attacks called clickjacking, in which the malicious site can capture keystrokes such as usernames and passwords.

For the new versions of Firefox 3.5 and 3.6, 9 of the 10 critical vulnerabilities are the same, but one problem on 3.5 is minor on 3.6, and one 3.6 problem didn't affect 3.5. In addition, several noncritical security vulnerabilities were patched. Full details are available on the security pages for 3.6.9 and 3.5.12.

Mozilla also is racing to release Firefox 4 this year. It released a fifth Firefox 4 beta on Tuesday, adding support for some hardware acceleration on Windows, among other features.

However, not all the Firefox 4 hopes are coming to fruition. According to meeting notes published Tuesday, another feature slipped off the roadmap: a Firefox developer tool called the Inspector that would have made it easier to find details about elements on Web pages.

It also seems likely Mozilla won't meet its Friday deadline for freezing the code base for the sixth beta--the last cutoff point for getting new features into Firefox 4. A week later, September 17, now looks more likely, according to the meeting notes.

Also updated Tuesday were the stable and beta versions of Google's new Chrome 6 browser with the release of version 6.0.472.55 (Windows | Mac | Linux). This update fixes problems with autofill, which can enter data such as addresses and names into Web forms; the overwriting of the default search engine setting; and some issues with Chrome's translation ability.

Originally posted at Deep Tech
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