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January 9, 2009 11:59 AM PST

Verizon completes Alltel purchase

by Marguerite Reardon
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Verizon Wireless has finally completed its $28.1 billion acquisition of regional wireless carrier Alltel.

Verizon announced its plan to buy Alltel in June for $5.9 billion in equity, and it assumed about $22.2 billion in Alltel's debt. The deal was struck only seven months after Alltel was bought out by TPG Capital, a unit of Goldman Sachs Group, for $27.5 billion.

The deal now makes Verizon the largest wireless carrier in the United States, with more than 83.7 million customers. AT&T, which had held that title, had 74.9 million wireless customers as of September 30.

Most of Verizon's new customers are in the Midwest and South, where Alltel operates.

In order to receive approval from regulators, Verizon Wireless agreed to sell operations in 105 markets where Alltel also operates. As a result, Alltel customers in those areas will not be part of the merger with Verizon Wireless.

Alltel customers who are part of the merger will receive letters informing them that their service will change to Verizon Wireless, the company said in an FAQ on its Web site.

Verizon and Alltel both use the cellular technology CDMA. And both companies have built 3G wireless networks using a technology called EV-DO. But it will take months before the companies can integrate their network operations and billing systems.

This means that during the transition, Verizon customers will not be able to receive service at Alltel stores, and vice versa. Alltel customers are also not yet a part of Verizon's in-calling plans. But once the integration is complete, that will change.

And at least for the time being, Alltel customers will not be offered handsets for which Verizon Wireless is the exclusive carrier, including Research In Motion's BlackBerry Storm.

And it's not yet clear when or if deals such as Alltel's My Circle, which allows for unlimited calling between people in a preselected group, will continue. For now, My Circle will be available to Alltel customers while they are on Alltel's pricing plan. Verizon is considering whether to create a similar plan for new and existing Verizon Wireless customers.

Marguerite Reardon has been a CNET News reporter since 2004, covering cell phone services, broadband, citywide Wi-Fi, the Net neutrality debate, as well as the ongoing consolidation of the phone companies. E-mail Maggie.
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by Pete Bardo January 9, 2009 2:59 PM PST
This is bad news for Alltel users like me. I can't even find a list of the markets Verizon will need to sell off., so, I can't even tell if I'm affected. I just bought a new phone--with the attendant two year service plan--that won't be able to access all of Verizon's services. Verizon is the most restrictive of all cellular carriers in terms of what they will allow their phones to do. But they're just going to buy up my contract as if I were a commodity.

If I get switched to Verizon, I'm gonna burn my phones and refuse to pay the bill. They can come find me.
Reply to this comment
by chfx January 11, 2009 12:57 AM PST
http://news.vzw.com/news/2009/01/pr2009-01-09.html

I think the list at the bottom of that page is the list you're looking form. There's a bit of uncertainty as an Alltel subscriber in one of those sell off areas I've no idea who we'll be a part of now Who knows there's a high amount of GSM usability here at least. Maybe AT&T could take it up and fold in. I could use a new iPhone
by joshua454 February 2, 2009 2:41 PM PST
you should you give them a try 1st be you kill them
by bahamas1 February 14, 2009 12:25 PM PST
It sounds like to me you have a real serious problem. If you decide to switch and burn your phones and not pay a bill, you will still be responsible for the monthly bill, then the liquidation fees. Also your current service would be subjected to turned off since your SSN is linked to both accounts. Either way if you don't like it, then deal with it, or just don't have service period. Verizon will not buy your contract. If you want to stay an Alltel customer you can If you dont pay your bills there is a collection agency that will.
by steve4lee January 9, 2009 4:18 PM PST
I'm still using my old RAZR, so I don't have a contract obligation. I'll keep using it as long as I can keep my current plan, and as long as Verizon doesn't lobotomize it to conform to their system.

Verizon has a pretty big presence around here, so I imagine that I could easily be in the area to be sold off. The article didn't say what happens if we are.

I'll hang on until I know more, and then if it seems like I'm getting a bad deal, I'll know it's time to get an iPhone. I've been putting off changing my number to one local to where I live for a while now anyway. I might as well wait until the fog clears and then take care of everything at once.
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by ti99_forever January 9, 2009 6:12 PM PST
I feel for Alltel employees. I remember when Bell Atlantic and GTE Wireless "merged". In actuality, Bell Atlantic "swallowed" GTE Wireless, and spit out many of the GTE employees. No, I wasn't one of them, but as a contractor I saw a lot of good people get the axe.

It wasn't only the people. The "merging" of the technology, networks and backend support, was in actuality a complete move from GTE Wireless systems and applications to Bell Atlantic's...

About the only ones that will remain unaffected will be the sales reps in the stores.

As GTE Wireless/Verizon had sold them the Florida markets, and we maintained operations on our equipment for over a year, I had the chance to work with Alltel as well and I had nothing but respect for their abilities.

I'll never forget working on the Verizon campus in Alpharetta, GA. Their was a guy who used to like to take his lunch on one of the walkways. One of the chiefs from Bell Atlantic, possibly the CEO, was there to survey his company's acquisition. The luncher disappeared. Story went that when the CEO passed this gentleman by on the walkway, he told one of his henchmen that he wanted that guy gone by the end of the day. Later on they found out he was the subject matter expert on the application he worked with, and that they had some issues because of that.
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by Gia_d005 January 10, 2009 12:26 PM PST
I understand that Alltel users will be having to face the "for now" or "no need to take additional action at this time" disclaimers on the new Verizon plans. When the transition is complete, if my current plan that I signed up for with Alltel can no longer be honored, than I should be able to have the option to get out of my contract, since Verizon can't (won't) match my current minutes/plan.

Fortunately, I am locked into 5 more months with my current contract, so I hope to God that I will not experience phone problems, or the need for an insurance claim. The Alltel store from where I purchased my phone no longer has any of my information, so they can't even help me if I needed assistance. Yesterday, I found out that there is only one Alltel retail store left available to me in my area, and it is a one way 35 mile commute. My current store couldn't help me, or give me any answers because they must have switched over to the Verizon plan yesterday, and my information is no longer in there database.

I was a previous Cingular customer, and when AT &T took over, my service/signal went horribly wrong, and it took me 3 months and a lot of arguing to get out of my contract. I just hope that customer service will be courteous, and not a pain to try to get answers and assistance, as opposed to hang ups and "I'm sorry mam, there is nothing we can do! ..."The only other option you would have would be to pay the early termination fees attached to your contract".

I just hope that the transition will be swift and user friendly to us Alltel customers, who are at the mercy of the new Verizon network!
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by ohyeahitsdustin January 11, 2009 8:40 AM PST
are verizon people going to be able to buy alltel phones now?
cuz i have verizon, but i kinda want the Delve.
Reply to this comment
by bahamas1 February 14, 2009 12:28 PM PST
If you are a Verizon customer why would you want to lower yourself and buy an Alltel phone. Have you seen their selection of phones. They are not the best.
by frost2201 April 6, 2009 7:46 AM PDT
It's stupid people such as bahamas1, that try to make good companies look bad. For no reason. "Why would you lower yourself and buy an Alltel phone" ? Maybe they have 5 phones for every 20 of Verizon's. Thing is, they are much more reliable. Alltel uses much different firmware, and doesn't limit people to what they can and can not do (i.e. transferring ringtones, tethering...), and the notorious random restarts that Verizon's phones do. So, knowing just that little bit of information, I will have to say, Alltel all the way!
by mmpaula January 16, 2009 11:59 AM PST
how about the alltel cust who just found out that although his billing address is in verizon market ,has phone programmed with alltel excluded market code!! nearest store is now 150 miles instead of 20.
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by clevelandgirl83 March 10, 2009 9:26 AM PDT
I am having the same problem with Alltel as well. I live in Ohio now, but I have a family plan with my parents who live in NC. One of the reasons we kept Alltel when our contract was up a long while ago was b/c there was an Alltel store in the city I live in. I've always used them when I've had problems with my phone and everything has been great.

Well when my phone decided to die, I naturally went to the Alltel store only to find out that they couldn't help me b/c of the purchase. So I said "well then I go to a Verizon store then, right?", only to find out they cannot help me either. So where am I supposed to go????? Apparently to a store a lot further away than I was hoping.

This doesn't seem right what they are doing to people who have moved away from the area they originally bought their phone from. I was also upset b/c they told me my father would have to be there physically to buy the new phone. Well now I am left w/out a cell phone until the next time I go to NC or they said if I can find an old used Alltel phone to have my # transfered to.

I am quite upset with this company right now and I don't know if I should be upset at Alltel or Verizon. They really have just left us with unacceptable options.
by gwsears January 31, 2009 1:33 PM PST
I never contracted with Verizon. Any contract with Alltel, as far as I'm concerned, will be null and void.
Screw em..
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by bahamas1 February 14, 2009 12:35 PM PST
Your contract will automatic be transfered in to a Verizon contract. It wont be void. If you are still in contract it is in full effect. Just like if your home mortage got bought out by another lender or bank. Does that mean you don't still owe on that mortage, or as far as I'm concerned, will be null and void. Screw em..The answer is NO. You still have to be binded until contract is over. Once that happens you are free to do what you wish. But having a bad attitude saying screw them is no way to get ahead. If you refuse to pay on it then they will just have service cut and charge a liquidation fee of $175.00 per line. Best advise is to keep service until contract is over.
by jppizzle February 1, 2009 9:00 PM PST
I am a alltel customer from the s. Illionis area not part of the verizon , alltel merger. who will be
are new carrier? or who will buy us out i am wondering?
Reply to this comment
by elpee0917 February 23, 2009 12:21 AM PST
i'm currently an alltel customer, but want a new phone now and don't feel like waiting months for my contract to expire. since alltel's choice of phones is getting weaker and weaker, i was wondering if i could get a verizon phone to use on the alltel contract since they're merging services and all.
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by nickkonkus123 February 26, 2009 1:58 PM PST
I am on Alltel and when verizion completes Alltels perchase I am thinking about getting a phone that is on verizion but I don't what to what till June. Will I be able to get a verizion phone before verizion completes Alltels purchase and use that phone on alltel?
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by gregoryinjctn June 6, 2009 12:31 PM PDT
This really sucks! I did not choose to have service with Verizon. I chose my service to be with Alltel. It's not my fault the two merged and I should be allowed to get out of my contract without any penalites. Also, now with verizon I have to put in the area code everytime I make a call. I never had to do that with local calls when calling another alltel phone. This is the hardest thing to get used to and causes me to curse every time I forget.
I don't feel good about this service. If you are out of your contract then by all means switch now! So many more options out there to choose from. Run! Run! Run!
Oh! and I don't need to hear anything from you bahamas1 who is obviously a verizon employee.
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by hollyeason1961 July 11, 2009 5:54 AM PDT
im have been with alltel for 3 years im wondering since the change will we get better phone service.
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by SReece83 July 28, 2009 4:06 PM PDT
If I was an Alltel customer, but now I am a Verizon customer, can someone tell me why I can't get my Verizon company discount on my monthly bill? The letter I recieved said I would not have to change my phone nor my contract to enjoy all of the perks of being a Verizon customer. I was told by a Verizon sales person that I have to have a Verizon plan, which requires a Verizon phone, in order to receive my discount on my bill, which is still like 1 1/2 years under Alltel. But wouldn't a perk of being a Verizon customer be getting a company discount?
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by nickk528 November 17, 2009 12:32 PM PST
i use to have verizon service and im sorry if anyone works there but everytime any one i know had to deal with them that meant going and waiting in their service area which took like hrs usually cuz they had so many probs i got alltel so i could be done with fing verizon now im forced to deal with verizon it is a bunch of crap and no its not like a mortgage company with diff mortgage companies most people dont have to deal with the company on a reg basis i just hope no one is lazy and just resigns with verizon and switches to a diff company like metro pcs or something i know i am
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