A screenshot of the back-end dashboard of Citysourced, as displayed at TechCrunch50.
(Credit: Josh Lowensohn/CNET)SAN FRANCISCO--It's about time people got excited over here.
It's not that the smattering of fresh new companies presenting at the annual TechCrunch50 start-up launch conference was boring, per se. Most of them, in fact, had an extremely practical slant to them, like the array of job- and car-hunting sites that take something Craigslist does and make it way less sketchy. And therein lies the problem: Sometimes, those sorts of productivity and next-gen enterprise start-ups simply aren't that cool and shiny when you stick them into a PowerPoint demo.
But it was on the morning of the second day of the conference that the judges, audience, and organizers seemed thoroughly impressed by an app that they could actually use. Meet Citysourced, a new iPhone app that lets the residents of an individual city log complaints and inquiries--graffiti, potholes, neighbors who go streaking--and send them straight to City Hall.
They had two announcements accompanying the launch: first, that Palm had made a research-and-development investment in Citysourced to build an app for the Pre handset; and second, that the city of San Jose, Calif., had signed on board to use Citysourced as its official mobile 311 system.
You might be thinking that this sounds familiar. That's because it's not the only player in the space: Open311 has gotten some buzz for applying the open-standards model to building civic feedback systems. Also, earlier this year the city of Boston commissioned a mobile development company called Connected Bits to build a complaint-filing app called Citizen Connect.
But none of the existing civic-engagement apps have caught on yet, and Citysourced's mix of no-brainer efficiency and easy-to-read maps seemed to impress both the judges and the audience. So did the back-end Web interface for mapping and tracking inquiries and complaints. Digg founder Kevin Rose, one of the judges, called it "an amazing idea" and started offering suggestions: he wanted to be able to subscribe to a feed of updates from his neighborhood, for example, as well as see volunteer opportunities and vote on the priority of issues, Digg-style.
Citysourced "just seems that it's one that's sort of a no-brainer," TechCrunch founder and conference organizer Michael Arrington said after the presentation, asking for a show of hands in the audience to see how many iPhone owners in the audience would want to download the app. Many arms were raised.
The challenge, as panel judge Tim O'Reilly pointed out, is that Citysourced can only beat its competitors if it has the best approach to the market, namely its effectiveness in getting new cities on board. The start-ups' executives said that they're already in talks with some more of the 10 biggest cities in the country and should have more announcements soon.
In either case, the laptop-wielding masses at TechCrunch50 seemed to think that this new mobile start-up is one to watch.
The city of Boston is set to launch an official iPhone application for residents to file complaints about "neighborhood nuisances--nasty potholes, graffiti-stained walls, blown street lights," according to The Boston Globe.
Called Citizen Connect, the app will let Bostonians send pictures and tips right to City Hall.
The app was built with the help of a New Hampshire mobile development firm called Connected Bits.
Citizen Connect has been submitted to Apple but hasn't made it into the iTunes App Store just yet. When it does, it will be free.
Beware, Citizen Connect: complaints about this 'Aqua Hunger Teen Force' ad campaign turned into a huge mess for Boston two years ago.
(Credit: Boing Boing)The Boston Globe said Citizen Connect is the first app of its kind, but other cities have also been turning to new technology to make the minutiae of municipal government run more smoothly. New York's 311 nonemergency hotline for residents now has a presence on Skype and Twitter. New York also now accepts photo and video submissions for 911 and 311.
But the iPhone app has a few advantages. Per the Globe: "The application, which will be free to download from Apple, will allow residents to use the Global Positioning System function on their iPhones to pinpoint the precise location of the problem for City Hall. After submitting a complaint, users will get a tracking number, so they can pester city officials if the problem persists." Ooh! Pestering city officials sounds like fun!
That said, the idea of a complaint-filing iPhone app for Boston is particularly hilarious: the most famous instance of Boston municipal complaints in recent history happened when people started calling in concerns about suspicious-looking devices that turned out to be an ad campaign for the cartoon flick "Aqua Teen Hunger Force." This fact, however, did not come to light until the city had already shut down all traffic on the Charles River.
Or, as one blogger has pointed out already, the system could easily get flooded with photos accompanied by captions like "Please send a cop over to make these Yankees fans leave this bar."
Facebook CEO Mark Zuckerberg has caught on to the fact that a sizeable handful of his 100-million-plus users say they aren't too thrilled with the site's new redesign. But he won't change anything, as Facebook occasionally has in the face of user revolt.
A post on the company blog, authored by Zuckerberg, wrote that the site's new focus--which emphasizes the sharing of media and information--is "an important step for us."
"In the last four years, we've built new products that help people share more, such as photos, videos, groups, events, wall posts, status updates and so on," the post read. "As people share more, sometimes we need to change the site to accommodate how much information people are posting."
Facebook CEO Mark Zuckerberg
Some Facebook users freaked out over its News Feed in 2006, and its Beacon advertising program last year. But the concerns voiced there dealt with privacy, not user interface. That was something that could've resulted in much more PR damage than a design that a slim percentage of users vehemently dislike (and which most, it seems, don't really care much about).
"Many people disliked News Feed at first because it changed their home page and how they shared information," Zuckerberg's post read. ("How they share information" is putting it lightly.) "Now it's one of the most important parts of Facebook. We think the new design can have the same effect." He added the company had gone through months of a "feedback" stage and that the final product was shaped largely in part by users' input.
In response to some Facebook users who asked if they could have the option to use the old design instead of the new one, Zuckerberg said it wasn't possible for technical reasons. "It's tempting to say that we should just support both designs, but this isn't as simple as it sounds," he wrote. "Supporting two versions is a huge amount of work for our small team, and it would mean that going forward we would have to build everything twice. If we did that then neither version would get our full attention."
Facebook's team isn't exactly tiny--they have said they hope to hit 800 employees by the end of 2008--but running two Web sites that run the same property differently probably is a pain in the neck. Kind of analogous to Microsoft's dealing with those holdouts who are still using Windows 98.
And as for the members who have banded together to form Facebook groups protesting the new design (a bit meta, yes), Zuckerberg claims he's not offended. "We appreciate the thousands of you who have written in to give us feedback," the post read. "Even if you're joining a group to express things you don't like about the new design, you're giving us important feedback and you're sharing your voice, which is what Facebook is all about."
This post was updated at 10:34 a.m. PDT with further details of the server issues.
NEW YORK--The process of obtaining an iPhone 3G appears to be going in slow motion because of AT&T activation server crashes that have been confirmed in New York, San Francisco, and Palo Alto, Calif.
Unlike its predecessor last year, the iPhone 3G must be activated in-store, an antihacking measure that Apple had said could take 10 to 15 minutes.
That's long enough to make the line move a lot more slowly than the speedy process that made last year's iPhone launch astonishingly efficient. But crashing AT&T servers required for the activation made it even worse.
The initial lines for the iPhone 3G paled in comparison to the lines for the original iPhone, when everyone predicted shortages, but ultimately, it was possible to waltz into the Apple store several hours after launch time and get a phone almost immediately. Apple set an excellent precedent for any future tech product launches.
It seems as if the iPhone 3G launch has failed to live up to the product launch standard Apple set last year. The new process didn't have the same assembly line precision, as evidenced by the first person to walk out of the Fifth Avenue store with an iPhone: 24-year-old David Yoo estimated that he'd been about 75th in line, but he somehow managed to be first out of the gate with a phone activated.
But later in the morning, overloaded activation servers made lines slow to a crawl, with outages across the country. As the hordes of geeks and bloggers on Twitter reveal, some lines were at a standstill. High-energy product launches can, of course, lead to exaggeration, but it's clear that some people are a bit impatient.
"In-store activation is a really, really bad idea--every line I saw was around the block and not moving," New York-based Fred Benenson wrote. "I tried getting an iPhone today--lines, lines, lines," wrote Darren Herman, who posted photos to his blog of a slow-moving line outside the SoHo Apple store in downtown New York.
But then, in what the Twitter-verse has come to call the "iPocalypse," the servers needed for the activation process crashed completely.
Apple soon ditched the in-store activation and was simply "unbricking" phones, letting buyers activate them at home rather than hold up the line because of crashed servers.
CNET News' reporters in San Francisco confirmed this, and later in the day, employees at the New York Apple store confirmed that they were doing this as well. My colleague Tom Krazit was told that while it was initially AT&T's activation servers that crashed, those are back up and that the current problem is with Apple's iTunes.
That's not entirely accurate, AT&T representatives told CNET News.com later. "This is not an AT&T activation server issue...Apple (is) working to address issues affecting its iTunes software right now," an e-mail read. "We are suggesting to our customers that, after purchasing their new iPhone and voice and data plan, they sync the device later at home."
The unbricking process was taking about 10 minutes, even minus the final activation. Around 10 a.m. PT, an Apple store employee in San Francisco informed those waiting in line that the activation service was back up and running.
Outside of major urban hubs, there were also early signs of shortages. Boulder, Colo.-based Matt Galligan twittered that his local AT&T store had only 55 phones in stock and that he wasn't sure whether he'd be able to get one. And Jacksonville, Fla.-based Judson Collier said he'd checked three AT&T stores, only to find them all out of stock. Murray Williams in Lowell, Ark., twittered that the store would be out of stock before he got to the front of the line.
The AT&T store in New York's Times Square was out of 16GB iPhones by noon. Elsewhere, tensions amounted. CNET's Josh Lowensohn posted to Twitter that a fight broke out at an AT&T store when a group of people tried to cut the line.
Meanwhile, owners of older iPhones who were attempting to upgrade the software were getting error messages instead. The activation servers had affected those, too.
But ask yourself this, gadget fans: do you really need the iPhone today? At worst, the activation process will get more efficient as store employees grow more used to it. At best, you can get one tomorrow or next week. It's OK. You'll survive.
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