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December 3, 2009 2:57 PM PST

Facebook notifies members about Beacon settlement

by Caroline McCarthy
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An e-mail was sent on Thursday to Facebook users who were members at the time that its controversial, now-defunct Beacon advertising program was operated: it's the official notice about the proposed settlement for the class-action lawsuit against Beacon. The terms of the settlement have been public since September, but the court-ordered summary notice is the last step in the process before final approval on February 26.

"This is not a settlement in which class members file claims to receive compensation," the notice explained (possibly crushing the hopes of any Facebook members who might have got excited that this would be an easy way to make some pizza money). "Under the proposed settlement, Facebook will terminate the Beacon program. In addition, Facebook will provide $9.5 million to establish an independent nonprofit foundation that will identify and fund projects and initiatives that promote the cause of online privacy, safety, and security."

A Web site has been set up to explain the terms of the settlement for the case Lane et al. vs. Facebook Inc. et al., which was originally filed last summer.

Beacon, an advertising program that shared members' activity on participating third-party sites on their Facebook profiles without much warning or notification, was a much-hyped part of the Facebook Ads initiative that debuted in the fall of 2007. But it was, unfortunately for Facebook, a complete public relations disaster.

Pressure from privacy and activist groups resulted in notable changes to the product and member controls thereof, but image repair proved to not be enough and Facebook let Beacon fade to black.

September 18, 2009 11:58 PM PDT

Facebook Beacon has poked its last

by Caroline McCarthy
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It's finally over for Beacon, the ill-fated advertising program that the social network initially launched with splashy Madison Avenue fanfare nearly two years ago.

The social network has settled a year-old class action lawsuit that targeted the social network's alleged failure to provide adequate information and privacy controls to users with regard to Beacon, which shared information about users' information on third-party partner sites in Facebook news feeds.

One of the terms of the settlement? Any last vestiges of Beacon, which failed to gain traction amid a barrage of negative press stemming largely from advocacy groups like MoveOn.org, will be shut down completely.

Also as part of the settlement, which is still pending approval from a judge, a $9.5 million "settlement fund" has been established to set up an independent foundation to "fund projects and initiatives that promote the cause of online privacy, safety, and security," according to a release. Up to a third of that fund, however, can potentially be recovered by the plaintiffs' lawyers.

"We look forward to the creation of the foundation and its work to educate Internet users on how best to control their privacy; engage in safe social-networking practices; and, generally, enjoy themselves more online by having knowledge that gives them a greater sense of control," a statement from Facebook representative Barry Schnitt read. "We fully expect the foundation to team with other leading online-safety and privacy experts and organizations that have been working diligently in these fields."

The suit was filed in August 2008 on behalf of 20 plaintiffs, most of whom were Texas residents. Named as defendants were Facebook, along with current and former Beacon participants Blockbuster, Fandango (owned by Comcast), Overstock.com, STA Travel, Zappos, Hotwire (owned by InterActiveCorp), and GameFly. Another, earlier Beacon-related lawsuit had been filed against Blockbuster several months earlier, claiming that its participation in the advertising program violated the Video Privacy Protection Act of 1987. Facebook was not named as a defendant in that suit.

Shortly after the negative buzz about Beacon started, Facebook began tweaking and modifying the program to allow more user control over the feature. But it was too late: advocacy groups claimed that it still wasn't enough, some existing partners pulled out, and others were likely deterred from participating because of the unsavory implications. Surprisingly, a "small number of customers" were still using it; Facebook will work to transition them out of it.

Facebook's experiments in social-media advertising turned instead to "engagement ads," which have come under some scrutiny themselves, and the "fan pages" that it encourages brands, organizations, and celebrities to create.

The irony behind Friday's news is that the thinking behind Beacon ultimately evolved into the phenomenally successful Facebook Connect, the universal log-in standard that, among other things, shares third-party activity on members' Facebook profiles.

The privacy controls on Connect are clearer and more extensive, but perhaps more crucial to Facebook Connect's success has been the fact that it's been marketed as a utility for ordinary members rather than an advertising tool for paying clients. It's free for third-party sites to implement, and with only a few exceptions, sites working with Facebook Connect code it in through the social network's application programming interface, or API, rather than ink a formal partnership.

And offering Facebook users the chance to register and log in to external sites without separate usernames and passwords gives Facebook Connect's marketing a slant of user convenience--and security, as some Web users may be more comfortable hitting a "Connect with Facebook" button than registering for an account with a new Web service.

"We learned a great deal from the Beacon experience," the statement from Facebook's Schnitt read. "For one, it underscored how critical it is to provide extensive user control over how information is shared. We also learned how to effectively communicate changes that we make to the user experience. The introduction of Facebook Connect--a product that gives users significant control over how they extend their Facebook identity on the Web and share experiences back to friends on Facebook--is an example of this."

August 14, 2008 12:23 PM PDT

Class action suit means Facebook's Beacon just won't go away

by Caroline McCarthy
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A class action lawsuit filed earlier this week targets Facebook and eight of the participants in Beacon, its ill-fated advertising product that shared information about third-party site activity with the social network. The set of 20 plaintiffs, mostly residents of Texas, filed the suit in the U.S. District Court for the Northern District of California on Tuesday. Named as defendants are Facebook, as well as current or former Beacon participants Blockbuster, Fandango (owned by Comcast), Overstock.com, STA Travel, Zappos, Hotwire (owned by IAC/InterActiveCorp), and GameFly.

A Facebook representative told CNET News on Thursday that the company had not yet actually been served with the lawsuit, and that its legal team consequently did not have a formal statement at the time. STA Travel, Gamefly, and Overstock all declined to comment; none of the other defendants could be immediately reached.

"Until we're served, we're not being sued, so we don't have any comment," Overstock general counsel Mark Griffin told CNET News.

Beacon gained almost immediate notoriety when Facebook unveiled it as part of its Facebook Ads announcement last fall. Privacy advocates, most notably liberal activist group MoveOn.org, lambasted the program for not allowing users to disable it easily. Facebook has since modified the program and the controversy has wound down. But in the lawsuit, the plaintiffs point to the window of time before Facebook instituted the new controls--between November 7 and December 5 of last year--and claims that the social network still has access to a large amount of user data that was gathered in that period.

"If the user was not a member (of Facebook), Facebook still obtained the notification from the Facebook Beacon Activated Affiliate," the filing for Lane et al v. Facebook, Inc. read. "Information regarding user activities was sent in real time to a third party Web site--one which was not open or active in the user's browser, and one which, in many cases, the user may never even have visited or heard of."

There's one odd law that may make the plaintiffs' case stronger: the Video Privacy Protection Act of 1988. The law was passed amid the fracas surrounding Robert Bork's controversial nomination to the U.S. Supreme Court, when a journalist obtained Bork's movie rental record from a local video store and published it.

That's why there's already been a suit involving Beacon that specifically targeted Blockbuster for participating in such a program: a Texas woman filed suit against Blockbuster in April, claiming that the VPPA bars it from Beacon. Facebook was not named as a defendant in that suit, and though the plaintiff sought class action status for her case, she does not appear to have any involvement in this week's suit.

The defendants named in the suit don't encompass all of Facebook's original Beacon partners, but several of them could tie into VPPA protections: GameFly rents video games, Fandango sells movie tickets, Hotwire and STA deal with travel bookings, and Zappos and Overstock are both online retailers with a large scope (Overstock sells DVDs, for example). The suit also names the California Computer Crime Law and the Electronic Communications Privacy Act as grounds for the suit.

One of the plaintiffs, Sean Lane of Waltham, Mass., was immortalized in a Washington Post story about Beacon: He's the guy who bought his wife a diamond ring on Overstock.com, only to have her spot the purchase in a Facebook news feed, spoiling the surprise.

Guess he's still irritated.

April 17, 2008 12:53 PM PDT

Blockbuster sued over role in Facebook's Beacon ad program

by Caroline McCarthy
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As if troubled movie rental company Blockbuster didn't have enough to deal with already: an angry Facebook user has taken issue with its participation in the social network's controversial Beacon advertising program, and is pursuing legal action.

Cathryn Elaine Harris, a Texas resident, filed a complaint in the U.S. District Court for eastern Texas on April 9, claiming that it's a violation of a federal statute for Blockbuster to participate in Beacon, which shares rental history on Facebook members' "news feeds" unless they manually opt out. She is seeking class-action status, hoping to eventually net $2,500 for each infringement.

Don't want anyone to know you rented this cinematic gem? One lawsuit in Texas says it feels your pain.

(Credit: New Line Cinema)

Facebook is not included in the lawsuit.

In the suit, Harris claims that Blockbuster's sharing of her movie rental history through Beacon is in direct conflict with the Videotape Privacy Protection Act. The law was passed during the viciously contested nomination of judge Robert Bork to the U.S. Supreme Court in 1987, in the midst of which writer Michael Dolan went to a video store that Bork frequented and obtained a list of 146 videotapes his family had checked out.

Then Dolan reported on the not particularly scandalous list--no Debbie Does Dallas to be found--in an article in the Washington, D.C.-area City Paper. An analog-age privacy debate ensued, and the VPPA was passed in 1988.

Now, the Bork-era law has taken on a digital dimension: Harris vs. Blockbuster, addressing Facebook's "social advertising" program. The social network unveiled the Beacon ads in November, drawing criticism from activist groups like MoveOn.org for privacy violations until it modified the interface to allow for more user control.

A Blockbuster representative told MediaPost that adequate privacy protections are in place and that Blockbuster's legal team will "vigorously defend the company in this litigation."

Correction, Sept. 23, 2009: Michael Dolan has clarified that while he obtained and reported on Robert Bork's household's video rental history, he did not actually publish the list.

December 5, 2007 11:41 AM PST

Facebook's Zuckerberg: 'We simply did a bad job' handling Beacon

by Caroline McCarthy
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This post was updated at 1 PM PT with comment from Overstock.com.

Plagued by allegations of everything from deceptiveness to invasion of privacy, Facebook CEO Mark Zuckerberg has publicly backed down on the social-networking site's controversial Beacon advertisements and announced new modifications.

In a post on the company blog on Wednesday morning, the 23-year-old executive apologized for the mess surrounding Beacon, which shares information about users' activity on third-party partner sites and posts it to their friends' "News Feeds."

"We've made a lot of mistakes building this feature, but we've made even more with how we've handled them," Zuckerberg wrote. "We simply did a bad job with this release, and I apologize for it."

Last week, Facebook announced some modifications to the advertising initiative, but some critics had argued that they weren't substantial enough. Now, as a sort of olive branch, Zuckerberg also announced that there would be a way for users to turn Beacon off entirely.

"We missed the right balance," Zuckerberg continued in his post. "At first we tried to make it very lightweight so people wouldn't have to touch it for it to work. The problem with our initial approach of making it an opt-out system instead of opt-in was that if someone forgot to decline to share something, Beacon still went ahead and shared it with their friends."

Zuckerberg also apologized for the PR fiasco that followed. "It took us too long after people started contacting us to change the product so that users had to explicitly approve what they wanted to share," he wrote. "Instead of acting quickly, we took too long to decide on the right solution. I'm not proud of the way we've handled this situation and I know we can do better."

It was a gesture similar to the one Zuckerberg extended last September, when controversy over the site's then-new "News Feed" feature drew heavy user complaints--and lobbying for a "National Don't Log Into Facebook Day"--because it was allegedly invasive. At that time, Zuckerberg posted a similar blog post and also announced improved privacy controls. Newsfeeds, ironically, are now considered a staple of social networks--industry leader MySpace recently added its own.

But the Beacon situation was inherently different. For one, the charges against Facebook were led by a number of prominent activist groups rather than a rabble of angry users. Among them were the Center for Digital Democracy and the U.S. Public Interest Research Groups, which aimed to bring Facebook's advertising program to the attention of the U.S. Federal Trade Commission, and MoveOn.org, which had made lobbying for Beacon changes a high-profile project.

Several of those organizations have now released statements in reaction to Zuckerberg's apology, and their opinions are mixed. "The big question is: Will corporate advertisers get to write the rules of the Internet or will these new social networks protect our basic rights, like privacy?" MoveOn spokesman Adam Green wrote in an e-mail. "Facebook's policy change is a big step in the right direction, and we hope it begins an industry-wide trend that puts the basic rights of Internet users ahead of the wish lists of corporate advertisers."

Jeff Chester, executive director of the Center for Digital Democracy, was less optimistic. "Today's announcement that Facebook users will be able to turn off Beacon, following last week's opt-in changes, is a step in the right direction," Chester wrote in a statement. "But Mr. Zuckerberg isn't truly candid with Facebook users. Beacon is just one aspect of a massive data collection and targeting system put in place by Facebook."

Additionally, the Beacon debacle was more complicated than earlier Facebook privacy snafus because there were advertisers in the mix, too. Over the past few days, a number of Beacon participants, such as Overstock.com and Travelocity, confirmed that they had temporarily or permanently pulled out of the program. As a result, Facebook didn't just need to placate its user base and prominent activist groups, it also needed to save face among the major corporate partners whose advertisements it's counting on to grow a viable profit margin.

Jonathan E. Johnson, Overstock.com senior vice president of corporate affairs, said in an interview with CNET News.com that the company is not yet ready to consider rescinding its decision to ditch Beacon. "We've turned it off. We'll keep it off until it's crystal clear to the user that it's a double opt-in procedure," he said, emphasizing that he wants users to have to actively decide on both Facebook and Overstock that they want to participate--not that they want to not participate. Additionally, Johnson said, "we need to make sure that the Facebook community is accepting of this new type of advertising. Mark's blog is a first step toward that. It may be a full step toward that, but I can't say until we see how the community reacts."

Representatives from Travelocity were not readily available for comment.

Facebook's problems aren't over yet. Zuckerberg's image, as well as the company's, took an additional blow when a November article in 02138, an independent magazine for Harvard alumni, painted a rather unflattering picture of the company's beginnings when its founders were undergraduates at the university. Accompanying the article on 02138mag.com were court documents from the ongoing ConnectU v. Facebook trial, including a copy of Zuckerberg's application to Harvard. When Facebook lobbied to have the documents removed, a judge turned the request down.

Zuckerberg has begun picking up the pieces with the changes to Beacon. "Facebook has succeeded so far in part because it gives people control over what and how they share information," he wrote in the post. "This is what makes Facebook a good utility."

November 30, 2007 4:00 AM PST

Rough seas nearly sink Facebook's Beacon

by Caroline McCarthy
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Facebook's "Beacon" advertising program nearly ran aground this week.

First, the liberal activist group MoveOn.org tore into the strategy, which shares members' activity from third-party sites on their Facebook "news feeds," as an invasion of privacy. Then MoveOn upped the ante earlier this week over the program's lack of an opt-out control. Then, on Thursday, reports began to surface that the program was close to being heavily altered or even cut altogether. The advertising program continues to be scrutinized by legal experts, and several advocacy groups have already filed complaints to the Federal Trade Commission.

Welcome to the big time, Facebook. The site, which grew fast and was considered a cultural curio in the wake of its pioneering developer platform launch now must justify a stunning $15 billion valuation and prove that its reported 50-plus million users can be mined for major dollars.

Now the company has received a harsh lesson on what it means to be in the spotlight, and just how tricky it is to use the demographic and behavior information about its readers for targeted advertising. As social media companies ranging from MySpace to Digg have learned, it's the users, as much as the executives, who are in charge.

And just three weeks after announcing the Beacon advertising effort with fanfare in New York, those users along with some very noisy advocacy groups like MoveOn, spoke loudly: they weren't happy.

On Thursday, Facebook customer service representative Paul Janzer posted a note of reassurance to supporters of MoveOn's protest group, hinting that alterations was on the way. That evening, Facebook officially responded with a press release announcing some changes to the advertisements that require users to click an "OK" button before any story is published to their News Feeds.

It's an improvement for sure. MoveOn representatives cited "victory" in an e-mail on Thursday evening, but in a sense, they still didn't get everything they lobbied for. Spokesman Adam Green had told CNET News.com in an e-mail earlier on Thursday that the organization intended to pose two major questions to Facebook about Beacon. "Is it still possible for private transactions made on other Web sites to be displayed publicly on Facebook without explicit permission?" he explained in the e-mail, adding "Is there now a way for users to permanently block Beacon, so they can have peace of mind that the problem is dealt with? (The) answer needs to be yes."

The first question, Green said, was answered with Facebook's press release and the changes to Beacon. "That pretty much was done tonight," Green said in an interview with CNET News.com on Thursday evening. "If it's true, and no private information will be shared without explicit permission, that is definitely a huge step."

Green was hesitant to make a judgment call on the fact that Facebook did not institute a way for users to permanently block Beacon ads. "We're kind of going to wait and see exactly what it looks like when they implement tonight's policy," he said, adding that MoveOn wanted to gauge users' reactions first. It goes without saying that it's good news for Facebook that the activist group isn't making a stink about the Beacon changes not being sufficient--for now, at least.

Either way, there are still some loose ends to clean up.

Social media strategist Oz Sultan said that Facebook may have some image repair to do, primarily because a group as prominent and vocal as MoveOn had attached itself to the cause. "I think there's a bit of damage control that they have to do, more so around the act that it's almost Christmas," he explained, referring to Facebook users who had complained that the entire contents of their holiday shopping lists were published to the site, spoiling many a surprise. "The shopping implications of what people are doing and what they don't want people to know because they want to surprise people, that's definitely going to provide some reason for damage control."

Admitting error, too, may be an embarrassment for the company in the face of its advertising clients, given the confident debut that Facebook Ads made earlier this month. "They basically sat down and said this is the holy grail of advertising," Sultan observed.

On the other hand, while a number of Facebook users were ticked off, others might not have noticed Beacon much at all--or even cared. The controversy over Beacon advertisements didn't reach the fever pitch of user outrage and exposure on the site that the once-controversial News Feed did when it debuted in 2006. The News Feed, which many users saw initially as a flagrant violation of user privacy, was a much more prominent addition to the site than the Beacon ads, which some users still have yet to see.

In response to the News Feed snafu, Facebook founder Mark Zuckerberg posted a public apology on the site, acknowledging that "we really messed this one up." The privacy controls for the News Feed were heavily bolstered thereafter.

But with regard to Beacon, Oz Sultan said, "I don't think a lot of people know this exists." To add to that, many Facebook users probably don't have an issue with it, either, even in its previous incarnation. "A lot of (young people) are totally willing to give up tons of privacy information for like, free crap." In fact, he added, if it had been any time other than the holidays, the reaction might've been far more subdued.

Some retailers who have partnered with Facebook on Beacon ads approve of the change. Among them is Bill Hildebolt, president of Beacon partner ExpoTV.com, who said that while he isn't sure what Facebook has in store, he's optimistic. "I think it's great that they're evaluating the market feedback that they've gotten and that they're thinking about how to evolve the program," he said in an interview. "We totally support them in innovating what they think is best for our mutual users, for themselves, and for the partners."

When asked if he was concerned that new controls on Beacon might make the ads less effective, Hildebolt said he couldn't make that call. "It will become less frequent," he said of users opting not to post Beacon notifications on their News Feeds, "(but) I'm not sure that that will make it less effective." Retailers have good reason to welcome change; as other Beacon partners have hinted before, if users aren't happy with the program there's a good chance they'll blame the retailer rather than Facebook.

Users who still aren't satisfied can rest assured that there's a Firefox plugin that can block Beacon completely, easily returning them to their regularly scheduled Facebook programming.

The challenges are not over for Facebook and its advertising program--after months of Silicon Valley fawning over Facebook's potential, all eyes are still on the young company, and those observers have begun to turn cynical. Neither blocking Beacon nor putting privacy controls on it answers the biggest question, Oz Sultan said, and it's a question that even MoveOn didn't raise. "Facebook's getting all this data, so what are they doing with all this data?" he asked. "This is complete behavioral data on everything you do? It's legally very questionable long term."

He added that the real end result may be that groups like MoveOn, with their fat D.C. Rolodexes, could push lawmakers to address the issue. This is a vague legal area, and this is an area which the laws that are written right now aren't designed to cover," he said. "I think they will push some sort of litigation. What that is, I could not even tell you right now."

But for now, MoveOn's aims are loftier. "We hope this has a ripple effect throughout the industry," spokesman Green said, "and sets a precedent that it's unacceptable to assume that it's OK to share private information publicly without permission."

November 29, 2007 6:49 PM PST

Facebook announces modifications to Beacon advertising program

by Caroline McCarthy
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This post has been updated to clarify the names of companies participating in the Beacon program.

Facebook has altered its controversial "Beacon" advertising program, following complaints by users and protests from activist groups like MoveOn.org. The Beacon ads, which project Facebook users' activity on third-party partner sites--retailers like Blockbuster and eBay, for example--to their friends' "news feeds," are a key part of Facebook's much-hyped new social-advertising program, but they hadn't received the friendliest of reception.

It's a situation reminiscent of the one last year when the initial launch of Facebook's News Feed provoked extensive user protests, resulting in a profuse apology, and the installation of stronger privacy controls.

This time around, MoveOn and a group of dissatisfied Facebook users had taken on the allegedly invasive Beacon ads, claiming that they were not only a violation of user privacy that was difficult to work-around, but also was responsible for spoiling a handful of holiday surprises when online shopping lists were published on news feeds.

On Thursday evening, under heavy pressure from users, Facebook made some alterations to Beacon: "We appreciate feedback from all Facebook users and made some changes to Beacon in the past day," a statement from the company read. "Users now have more control over the stories that get published to their Mini-Feed and potentially to their friends' News Feeds."

The central tenet of the alterations, according to the statement, is that "no stories will be published without users proactively consenting." To that end, the pop-up window that informs a user that a third-party site action will be sent to Beacon has been changed; users need to click an "OK" button before the information is delivered and posted to Facebook. If the user does not act, the notification will go away until a future Beacon pop-up appears--it will contain both all older, unapproved notifications in addition to the new one. Finally, Facebook has expanded the user help section that deals with Beacon, and links to it on every pop-up notification for the program.

"We recognize that users need to clearly understand Beacon before they first have a story published, and we will continue to refine this approach to give users choice," the release read.

There is still no way to universally opt out of participation in the Beacon program. Representatives from MoveOn, who had been lobbying for at least a universal opt-out and ideally an opt-in to the program, nevertheless claimed "victory" in their campaign. "If Facebook changes their policy so that no private purchases made on other websites are displayed publicly on Facebook without a user's explicit permission, that would be a huge step in the right direction," MoveOn spokesman Adam Green said in a statement, "and (it) would say a lot about the ability of everyday Internet users to band together to make a difference."

Facebook stressed that it is actively protecting user privacy. "Facebook is not sharing user information with participating sites and never sells user information," the statement on Thursday evening emphasized.

November 29, 2007 10:16 AM PST

Facebook will modify, not spike Beacon ads

by Caroline McCarthy
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In the wake of reports that suggested Facebook might be close to axing its controversial Beacon advertising program altogether, a company employee has come out and said that while changes to the application are imminent, it's not going away.

This follows a BusinessWeek report from Wednesday that indicated the program would be tweaked or even eliminated altogether.

Beacon, a component of Facebook's new "Social Ads" initiative, was assailed soon after its debut by leftist activist group MoveOn.org over what the group saw as grave privacy concerns. MoveOn stepped up its rhetoric earlier this week when it brought up evidence suggesting that Facebook had intended to make participation in Beacon easier to opt out of, but had changed the application shortly before its launch.

Now it looks like Facebook will be making some changes.

Facebook customer support representative Paul Janzer responded to the complaints in a post on the message board for the Facebook group that MoveOn had begun as a hub for its anti-Beacon campaign.

"Your feedback has made it clear that Beacon can be kind of confusing," Janzer wrote. To fix this, we are clarifying the way we inform you about a Beacon story before you decide whether or not you'd like to publish it on Facebook. We're also working on making the sites that offer Beacon more visible to you, both on Facebook and through visual cues, so you can determine which specific sites you can publish stories from." In addition, Facebook will offer expanded information about the advertising program on its site.

And in response to some dissatisfied Facebook users who said that Beacon ads had broadcasted their entire holiday shopping lists to their "news feeds," Janzer added the quick apology, "We're sorry if we spoiled some of your holiday gift-giving plans."

November 26, 2007 11:02 AM PST

MoveOn to Facebook: We caught you red-handed

by Caroline McCarthy
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This story was updated at 2:36 PT to provide comment from Facebook and at 3:59 PT to provide further comment from MoveOn.

Is there more to the controversy surrounding Facebook's "Beacon" ads? MoveOn.org thinks so.

Last week, a feud began to brew between leftist activist group MoveOn.org and social-networking site Facebook concerning its "Beacon" advertisements, which broadcast information about users' activity on third-party partner sites to their friends' Facebook newsfeeds. According to MoveOn, it's a violation of user privacy because there's no way to universally opt out of Beacon ads. Facebook retorted, and the argument has turned into a legitimate debate over how far is really too far when it comes to sharing information about members' activity.

Now, MoveOn is poised to launch a new offensive against Facebook, claiming that early screenshots of Beacon posted by TechCrunch indicated that the advertising application once included a "global opt-out" that would allow members to block it entirely. According to MoveOn, this never made it into the final version, and the organization--which has created a petition and a Facebook group to raise awareness of what it sees as a hot-button issue--wants to know why.

"Facebook should explain why they chose at the last minute to put the wish lists of corporate advertisers ahead of the privacy interests of their users," MoveOn spokesman Adam Green said in a statement from the organization. "Facebook has the potential to revolutionize how we communicate with each other and organize around issues together in a 21st century democracy. But to succeed, they need the trust of their users. The fact that Facebook proactively chose to make it harder for their users to keep private information from being made public will rub a lot of Facebook users the wrong way. The ultimate act of good faith would be to switch to an opt-in policy."

Facebook issued a response on Monday afternoon in the form of an e-mailed statement. "Facebook is listening to feedback from its users and committed to evolving Beacon so users have even more control over the actions shared from participating sites with their friends on Facebook," the statement read. "Facebook already has made changes to ensure that no information is shared unless a user receives notifications both on a participating website and on Facebook."

Shortly thereafter, the back-and-forth spat continued as MoveOn's Adam Green issued a response to the response. "Facebook has made zero changes in Beacon since last week--their policy remains opt-out instead of opt-in, their opt-outs remain well hidden, and if someone does jump through the hoops of opting out it only applies to purchases made on one external web site instead of all sites," Green's statement read. "Why did Facebook pro-actively make it harder for Facebook users to protect their privacy by eliminating the global opt-out feature days before Beacon's launch?"

Meanwhile, reactions are divided. Comments CNET News.com readers voicing their opinions of MoveOn's persistent campaign have ranged from support for what they see as a rally against "outrageous breaches of privacy" to suggestions that if Facebook users have a problem with Beacon that they should, well, move on.

An early screenshot of Beacon, as seen on TechCrunch.

(Credit: TechCrunch)

November 20, 2007 7:27 PM PST

Facebook responds to MoveOn criticism of ad program

by Caroline McCarthy
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This post was updated at 8:03 PM PT to provide additional comment from MoveOn.org.

Facebook issued a statement on Tuesday afternoon in response to online activist group MoveOn.org's charge that its "Beacon" advertising program is a violation of users' privacy.

"We encourage feedback from our users on new products," the Facebook statement read, "but in this case, the MoveOn.org-led group misrepresents how Facebook Beacon works. Beacon gives users an easy way to share relevant information from other sites with their friends on Facebook."

Beacon, which is part of Facebook's new social advertising strategy, broadcasts information about members' activity on third-party partner sites to their friends' "News Feeds." MoveOn's campaign has cited problems with the program ranging from its potential to reveal a user's entire holiday shopping list to the possibility that it might expose sensitive information that could put someone at risk.

Facebook's statement stressed that because this information is not public, it isn't an invasion of privacy. "Information is shared with a small selection of a user's trusted network of friends, not publicly on the Web or with all Facebook users," the statement explained. "Users also are given multiple ways to choose not to share information from a participating site, both on that site and on Facebook."

MoveOn.org spokesman Adam Green was quick to provide an additional response. "If Facebook's argument is that sharing private information with hundreds or thousands of someone's closest 'friends' is not the same as making that information 'public,' that shows how weak Facebook's argument is," Green said in an e-mail. "Facebook users across the nation are outraged that the books, movies, and gifts they buy privately on other sites are being displayed publicly without permission--and it's time for Facebook to reverse this massive privacy breach."

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About The Social

CNET News' Caroline McCarthy is a downtown Manhattanite who believes that, despite popular opinion, the Web can actually help your social life. She's happily addicted to fun social-media tools from Twitter to Yelp to Facebook, sends an inordinate number of text messages, and has a tendency to waste time at the office reading restaurant blogs. Here, she explores all facets of the Web's gregarious side, as well as the unique tech culture in her home city of New York. (Don't call it Silicon Alley.)

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