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March 19, 2009 3:30 PM PDT

Take it back: Gmail gets 'Undo Send' Labs feature

by Rafe Needleman

Adding to its arsenal of features that can save you from yourself, Google is launching a Gmail Labs feature called "Undo Send," that lets you abort the sending of any Gmail message--if you use it within five seconds.

Get back to where you once belonged.

(Credit: Google)

Other user-preservation features already available include Gmail's capability to watch for words like "attached" in the body of an e-mail and to alert you if there are no attachments to the message; and a feature in Google Apps (the corporate version of Gmail) that puts orange borders around the names of e-mail recipients that are not inside your company--to alert you to not send confidential information where you shouldn't.

Also, last year Google launched the "Mail Goggles" Labs feature that prevents you from sending e-mails during the small hours of the morning unless you pass a simple math test. It's designed to prevent drunk e-mailing.

Undo Send is a much smarter feature. We've all regretted pressing "send" on e-mails. Sometimes we realize, too late, that our message is a "reply all" when it shouldn't be. Or that we spelled something wrong. Or that we were angry and shouldn't have sent it at all. Undo Send lets you snatch an e-mail back before it gets sent out. But you have to act fast.

Google product manager Keith Coleman told me that internal testing of the feature, which was created by a Google engineer in Japan as a side project, indicated that five seconds was an appropriate compromise between the ability to recall an errant message and the need to not introduce lag to e-mail conversations. "Adding a delay could be potentially frustrating," Coleman said. I'm not sure the rest of the world is as agile with the mouse as Google's internal testers, but Coleman also told me there's an option to increase the un-send time window to 10 seconds. "We may decide to add longer options," he said.

I'm one person who'd like the option to introduce a longer waiting period, or an "outbox" where queued messages reside for a minute or two before being sent. This is what I do with my desktop e-mail client, Outlook, and Gmail users can get a similar function if they switch to offline mode before they start composing messages. But for most users, who run Gmail in online mode, Undo Send is a good emergency valve.

To activate the Undo Send option, click on "Settings" in Gmail and then the "Labs" tab.

Read more on the Official GMail blog.

Rafe Needleman writes about start-ups, new technologies, and Web 2.0 products, as editor of CNET's Webware. E-mail Rafe.
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Add a Comment (Log in or register) (26 Comments)
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by MMC Racing March 19, 2009 3:37 PM PDT
One of those features that sounds good in theory, but won't see much use.
Reply to this comment
by infinitely March 19, 2009 4:08 PM PDT
So what? It's the kind of feature that, if you have to use it even once, has the chance to save your job, a relationship, or whatever else.
by MMC Racing March 19, 2009 8:49 PM PDT
Who uses Gmail for work? 5 seconds and even 10 is not long enough to be meaningful.
by romodoc March 20, 2009 6:23 AM PDT
In my experience. most of the emails I have sent to the wrong person or unfinished emails, no attachment added, etc. I realize of my mistake just after clicking send. (intentionally or unintentionally) so I disagree with MMC racing too. I usually use my work account. But GMail is my "important stuff" account, meaning, is the one on my CV, the one for official stuff like visas, bank accounts etc. and so a lot of people. \
Plus, the attachment feature is simple but extremely useful, I think is genius. I've been working all night to make it before a deadline (procrastination been the culprit I must admit) only to send and empty mail and been notified after the deadline that my document wasn't there.
by MMC Racing March 20, 2009 7:09 AM PDT
You miss the point. We all do what you describe, but maybe you don't realize how short 5 seconds is.. You not only have to realize within 5 seconds, you have to rush to act to recall.

This is not a knock against gmail. They have to balance delaying delivery versus allowing this feature.
by mark_925 March 19, 2009 3:52 PM PDT
I would use this a lot. If you're sending out 80 emails a day in the office it's amazing how many times you realize you're missing whatever just after you hit the send button.
Reply to this comment
by Dalkorian March 20, 2009 11:26 AM PDT
Personally I agree this feature is a good thing - but it sounds to me like you need to slow down and think some more (smarter is faster, but faster isn't necessarily smarter). This feature won't do that for you.
by techie_guy4 March 19, 2009 3:55 PM PDT
yeah this is useless feature..less than 5 seconds... one can achieve whatever time they want.. just hold the message at server,, even though sender thinks he has sent the message its still at gmail server...
Reply to this comment
by t8 March 19, 2009 4:16 PM PDT
Wow you figured it out.
How would you like to work for Google?
We might need your help in making the delay 10 seconds.
Any suggestions?
by FourOnTheFloor March 20, 2009 12:01 PM PDT
Ha
by loose_screw March 19, 2009 4:01 PM PDT
Nice, thanks for letting us know!
Reply to this comment
by punterjoe March 19, 2009 4:42 PM PDT
Leave it to Google to actually invent the D'OH! key. :)
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by engzr016 March 20, 2009 1:52 PM PDT
AOL first had this during the days of dial up. It was the one saving feature of their service.
by Hunnter2k3 March 19, 2009 4:50 PM PDT
They should enable custom timings at some point, like the Queue feature, "Outbox".
It could show e-mails in there and the time before sending.

This would be such a great feature
Reply to this comment
by scottcoulter March 19, 2009 4:54 PM PDT
Grrrr, another feature only enabled in Gmail, but not in google apps....
Reply to this comment
by cylockholmes March 20, 2009 4:22 AM PDT
This has been around for at least a couple of years. The company that started this is called "bigstring"

Either Google is ripping off the idea or the bought the company of Bigstring.
Reply to this comment
by shadfurman March 23, 2009 12:13 PM PDT
you can't "rip off" such a simple idea. Thats like saying I ripped of the word "the" because I use it everyday. Its a good idea for those who wish to apply it, its hardly innovation. And I'm sure its been around a LOT longer than "bigstring" or AOL.
by GardenLobster March 20, 2009 6:59 AM PDT
I know I've wished I could retract something after sending, but I don't know if 5 seconds is enough. It might be. If you don't have "attached" in the text of the message, it doesn't catch missing attachments. Then you have to follow-up with a "whoops" message with the attachment. I did that once with sending out my resume. -.- Still got the job, but man that was embarassing.
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by yanchineseguy March 20, 2009 7:52 AM PDT
This could also be good for those instances where you accidentally hit the "send" button before your email is complete. I just did that this morning, before I've had my coffee. Had to send another email with the rest of the information.

This is a good option to have, even if it goes unused most of the time.
Reply to this comment
by wasimraja1982 March 20, 2009 8:30 AM PDT
How about adding a "Delay" textbox? Choose a specific value (letting the users decide whatever they want might result in the email being held up in the server for a long time which could slow down the server..I think )..The users can then check the email back if they want and stop it from being sent.

Ideally, one should check the email properly before sending if its important which we do. Rare cases, this might come in handy.
Reply to this comment
by wasimraja1982 March 20, 2009 8:32 AM PDT
Correction: which "MOST" do.
by TV James March 20, 2009 8:42 AM PDT
Yeah, it ought to be the time-frame of your choosing. They could always queue the mail. I'd pick 10 minutes, myself. I do only use my Google account for personal use, though, so nothing is really time sensitive.

I'm bummed, I thought they were going to suggest that they were offering a service that would actually let you delete messages from other gmail inboxes (that had not been opened) that you had sent erroneously and were also proposing a standard in case other ISPs wanted to offer interoperability.

C'mon Google Labs - Let's go beyond someone playing in a sandbox and do some big scale innovation in the email market that goes beyond a Gmail tricks.
by karpenterskids March 20, 2009 9:45 AM PDT
I've often wished for this feature: the ability to un-send something after I've sent it.

But seriously, guys...5 seconds?
That's not nearly enough time to react and undo, even if you realise right away that you've done something wrong!

5 MINUTES would be better.
And better yet...allow us to delete the message from the other person's inbox as long as they haven't opened it yet.

Whoever creates that feature will rule the world. My world, anyways. :)
Reply to this comment
by FargoUT March 20, 2009 12:52 PM PDT
That'd only be possible if the sender and receiver account were on the same provider. Gmail could implement this if you sent an e-mail to another Gmailer, but it's impossible to recall from Yahoo or Hotmail (unless the services had contractual agreements to allow for this). I don't think we'll ever see this. It is a nice idea, but it would be like mailing a letter and trying to stop it from reaching its destination. About the only way to stop it is to show up at the location and hope to retrieve it first. :)
by bschorr March 20, 2009 10:21 AM PDT
My solution to premature sends (that never happens to me, I swear!) is to type the "TO" address last. That way if I accidentally click "Send" too soon it the message doesn't go anywhere.

That tactic works in pretty much every e-mail client, by the way, and you can take as much time as you like.
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by NCTARHEELS March 21, 2009 5:21 AM PDT
err, I don't see it on the labs list...
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