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Software, Interrupted

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September 26, 2008 4:00 AM PDT

The curse of Apple MobileMe's "Connection Failed"

by Dave Rosenberg
  • 28 comments

While flying from SFO to Newark last weekend, I repeatedly ran into a Mac OS X system pop-up telling me that the "Connection Failed." The cursed box repeatedly interrupted applications, including the QuickTime movies we were using to distract our toddler from flipping out on the six-hour flight.

After five days of punishment, I finally found the root cause: MobileMe.

If you are not a MobileMe user (I'm not), then you may/may not know that your credentials are stored in two different places: the MobileMe control panel and your user account.

During my trouble-shooting process, I fixed permissions, deleted old server connections, and deleted libraries. But nothing fixed the problem. Then I finally noticed that I had an iDisk icon on my sidebar (but nowhere else). When I tried to drag it to the trash, my laptop went into an endless loop and I had to finally reboot.

Having never used the iDisk and not having any applications that I was aware of using an iDisk, I started searching and figured out that it might be part of MobileMe. But when I checked the MobileMe control panel, the information was blank. Back to square one.

... Read More
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About Software, Interrupted

In "Software, Interrupted," Dave Rosenberg discusses disruption in the software market, as well as the products and services that keep business technology norms in perpetual flux.

With nearly 15 years of technology and marketing experience spanning from Bell Labs to multiple start-up IPOs, Dave co-founded open-source software company MuleSource and now serves as general manager of Hardy Way. He also happens to be a U.S. patent holder and a workaholic. Technology is his best friend and mortal enemy.

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