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October 18, 2008 3:05 PM PDT

Seven steps to update the Adobe Flash Player on Windows

by Michael Horowitz

Adobe just released version 10 of the free Flash Player Web browser plug-in. The new version (10.0.12.36) replaces version 9,0,124,0 (yes, those are commas, not periods) and includes an important fix for a security flaw known as "clickjacking," as well as fixes for other problems.

Everyone should update their copy of the Flash Player, and this post explains how to do so on Windows machines (the Flash Player also runs on OS X and Linux).

Updating the Flash Player on a Windows machine is unusually cumbersome. In part, this is because the Internet Explorer version is packaged very differently from the Firefox/Opera/Chrome version, so the Flash Player needs to be installed separately into each browser.*

Another reason for the unusual hassle is that for many years, installing a new version didn't remove old versions. Then too, if all goes well, you should be able to remove recent versions of Flash in the normal way, but all doesn't always go well. For example, on the Windows XP computer I'm writing this on, version 9,0,124,0 of the Flash Player plug-in is installed and working fine, yet it doesn't show up in the "Add or Remove programs list" in the control panel.

Thus, the safest approach is to use Adobe's Flash Player uninstaller program.

I've written about this before, so rather than rehash it fully, what follows is a seven-step cheat sheet.

Step 1: To get the lay of the land, use Adobe's Flash tester page to see which version is currently being used by your Web browsers. I say "browsers" because this needs to be done in each installed Web browser.

Uninstalling

Step2: Download the Adobe Flash Player uninstaller here. If you've done this before, do it again. The Windows uninstaller was last updated on October 15, 2008.

Step 3: Shut down all running programs, then run the uninstaller. Below are the uninstall details.

A detailed report from the Adobe Flash un-installer program

Step 4: Check the output from the uninstaller to see if you need to restart Windows. Here is what Adobe says about this:

"Internet Explorer users may have to reboot to clear all uninstalled Flash Player ActiveX control files. If you're not certain, select the "Show Details" button in the Flash Player uninstaller. If there are any log lines that begin with "Delete on Reboot..." then you'll need to reboot BEFORE running the Flash Player installer again."

Step 5: Adobe's Flash Player uninstaller is limited in a few ways. For one, it does not deal with portable versions of Firefox (see Portable Firefox and the Flash Player). It also doesn't handle other software, such as Dreamweaver, that includes its own copy of the Flash Player. Then too, there used to be a bug with its not searching for installed copies of Flash in places used by very old browsers.

The best way to get a true inventory of all instances of the Flash Player is to run the Secunia Online Software Inspector and turn on the checkbox to "Enable thorough system inspection." Expect it to take awhile.

Installing

Step 6: In Internet Explorer, first make sure that only one copy of IE is running. Then get the new version of the Flash Player at www.adobe.com/go/getflash. Look for a checkbox about also installing the Google toolbar. If there is one, I suggest turning it off on the theory that the less software installed the better.

The Flash Player installs like any other ActiveX control. Adobe warns, however, that "if you don't have administrator access, then you may not be able to install Flash Player successfully."

Step 7: For Firefox, Opera, and Chrome, Adobe also warns that you "may require administrative access to your PC" (see Flash Player installation instructions). Start any of these browsers, go to www.adobe.com/go/getflash, and download a file called install_flash_player.exe.

Downloading the Flash Player installer for the plug-in version of the Flash Player

Close all Web browsers, then run the installation program. Finally, start each non-IE Web browser on your computer and verify the installation at the Flash tester page.

Here's the pot of gold at the end of the rainbow:

The latest and greatest Flash Player

If you have any problems, see Troubleshoot Adobe Flash Player installation for Windows. You can also download flash at adobe.com/shockwave/download/alternates/.

To answer the question you may be thinking, yes, in an ideal world this posting would not be needed, let alone be so long.

*Adobe refers to the Firefox/Opera/Chrome version of the Flash Player as the "plug-in" version. In Internet Explorer, the Flash Player is an ActiveX control. You'll see them listed separately in the list of installed software in the control panel.

See a summary of all my Defensive Computing postings.

Michael Horowitz is an independent computer consultant and the author of several classes on Defensive Computing. He is a member of the CNET Blog Network, and is not an employee of CNET. Disclosure.
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by Lerianis October 18, 2008 5:49 PM PDT
You can omit those first four 'uninstaller' steps. I installed Adobe Flash Player 10 on my computer, both for Firefox/Chrome and IE8, and I didn't have to run that installer and everything is working fine and dandy.

There is one thing I would tell people to do however: don't have Adobe Air installed before you install Flash Player 10. There is some sort of incompatibility according to people on Anandtech, and it crashes out the installer.
Reply to this comment
by mhinnewyork October 18, 2008 6:09 PM PDT
Yes, you do not NEED to uninstall anything, I just think you are better off insuring that the older versions are removed. Michael Horowitz
by gurepus October 18, 2008 8:55 PM PDT
oh... my... god...
this is exactly why I'm more than happy to pay the so-called "apple tax"
Reply to this comment
by gggg sssss October 20, 2008 3:45 PM PDT
of course there is less and less of value that plays in Apple's POS
by elllroy October 19, 2008 9:49 AM PDT
happily paying the tax, too.
Reply to this comment
by elllroy October 19, 2008 10:05 AM PDT
p.s. here is what you have to do on a mac:

step1: go to adobe.com and download the player
step2: close all open brwosers
step3: click "install" on a window automatically presented to you
step4: open your browser (the player is installed on all of your browsers)

i am not kidding.
Reply to this comment
by elllroy October 19, 2008 10:05 AM PDT
p.s. here is what you have to do on a mac:

step1: go to adobe.com and download the player
step2: close all open brwosers
step3: click "install" on a window automatically presented to you
step4: open your browser (the player is installed on all of your browsers)

i am not kidding.
Reply to this comment
by mhinnewyork October 19, 2008 10:44 AM PDT
I am not a Mac user, but would like to point out that Adobe has a Flash player un-installer for the Mac too. As a rule, I think computer users are best off insuring that old, buggy versions of software are all gone before installing new versions. How this is done on a Mac, I don't know, but the online Secunia scan only works with Windows machines. Michael Horowitz
Reply to this comment
by abuflan October 21, 2008 3:19 AM PDT
After I upgraded to version 10, my citicards virtual account number site did not work
("you have version 1.NaN", where actually I had had the latest version 9 until I upgraded.)
They suggested I "uninstall, and then install version 8.
Anyhow, it would be good to have a discussion of what to do when a very few essential sites do not work
with the latest, safer version. One never knows how long "temporarily" will last.
Reply to this comment
by mhinnewyork October 23, 2008 9:26 AM PDT
One thing you can do is use two different web browsers - each can have a different version of Flash, at least under Windows. The NaN is, I'm sure, a shorthand for Not a Number, a common error when computing. Michael Horowitz
by limawhiskey October 21, 2008 7:29 AM PDT
By far the easiest way to install or update Adobe's Flash Player when using Firefox is to use the add-on located at:
http://fpdownload.macromedia.com/get/flashplayer/xpi/current/flashplayer-win.xpi

The best bit? No browser restart required.
Reply to this comment
by mhinnewyork October 23, 2008 9:28 AM PDT
I tried this using a copy of Firefox with Flash v9 under Windows XP. I got a -204 error and the install failed. Michael Horowitz
by abuflan October 23, 2008 3:14 PM PDT
Re: MH response to my October 21 comment, that Flash 10 didn't work on the Citibank site
for virtual account numbers.
Interesting, the NaN being "not a number".
As to the suggestion to use different Flash versions on different browsers, I've been
doing something a little like that, by leaving ver.9 on my Mac laptop, and using the Mac
when needed. Apparently, by the way, the website is only getting the first digit
of the "10", thus concluding that one has version 1. This sounds like the traces
of a "good idea" of some sort.
Anyhow, the idea of using an earlier version of Flash on a browser that will only be used
as needed -- that sounds like the best we can do in the interim. Thanks!
Reply to this comment
by loose_screw November 26, 2008 10:24 AM PST
Just wanted to say thanks. This post has been a valuable resource for me and my family who were having flash related issues with Chrome.
Reply to this comment
by mattumanu November 29, 2008 5:01 PM PST
I hate auto playing video. I've said this over and over again and yet you people still have ads that play video automatically. The iPhone ad that plays at the top of the main page has no way to stop it after it starts. Therefore, I've blacklisted this site on my network for the weekend. We'll see what happens by monday.
Reply to this comment
by mattumanu November 29, 2008 5:02 PM PST
I hate auto playing video. I've said this over and over again and yet you people still have ads that play video automatically. The iPhone ad that plays at the top of the main page has no way to stop it after it starts. Therefore, I've blacklisted this site on my network for the weekend. We'll see what happens by monday.
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About Defensive Computing

Michael Horowitz is an independent computer consultant and the author of several classes on Defensive Computing. He views Defensive Computing as taking steps, when things are running well, to avoid or minimize the inevitable problems down the road. It's about educating yourself to the level where you can make your own intelligent decisions about keeping your computers and data happy and healthy. If you depend on computers, yet are on your own, without an IT department or nearby nerd, this blog's for you. His personal web site is michaelhorowitz.com.

He is a member of the CNET Blog Network and is not an employee of CNET.

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