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January 12, 2009 7:47 PM PST

Palm Pre: Where's the music?

by Matt Rosoff
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Palm's Pre won CNET's Best of CES award for 2009, and is getting tons of love from around the tech world.

Not a bad accomplishment for a smartphone with a completely new operating system, from a company written off as dead not long ago.

Cool smartphone, but will it replace your MP3 player?

(Credit: Corinne Schulze/ CBS Interactive)

I wrote something like this about RIM's BlackBerry Storm and got some heat for it, but still...where's the music?

I don't mean that the Pre won't play music--of course it will. Palm even announced a deal with Amazon.com to let users buy music downloads without any intervention (cooperation? interference?) from the carrier, Sprint.

But let's recap why the iPhone became the first smartphone to capture the consumer imagination. Sure, its design had a lot of pleasant "just works" surprises, from the bright touch screen to the way the keypad autocorrects for big fingers. But a large reason is because Apple branded it as an extension of the iPod, which has become synonymous with mobile music.

When music fans were looking to consolidate from two devices (MP3 player, phone) to a single one, the "i" brand reassured them that they wouldn't get a second-class music experience.

Equally important: iTunes, the software with which every iPod user was already familiar. It's not perfect. I know people who hate it, particularly on the PC. But compare it with the proposed Pre experience, as covered by PC Magazine:

9.) How do you get music and video onto the Pre?

You can drag and drop it over from your PC using USB mass storage, or buy songs on the device using a built-in Amazon MP3 Store client.

My immediate reaction upon reading those three little words, "drag and drop"? Yecch. No sync? No library? No rating system? No playlists, preset or automatic? No way to view and change information about songs?

Here's the thing: without iTunes, there's no iPhone. And without the iPhone, there's no consumer smartphone audience. I don't doubt that Palm (and RIM, for that matter) understand mobile communications and information management, and there's certainly a lot of room for improvement in business phones. But if I'm going to replace my MP3 player with a phone, these phones won't cut it.

That's why Microsoft's recent justification for the Zune--it helped the company learn how to build music management software and an online store--didn't ring as false to me as it did to some other folks.

The device might be a failure. But whenever Microsoft rolls out its next-generation mobile-phone platform, at least it has a reasonable story for managing and buying music.

Follow Matt on Twitter.

Matt Rosoff is an analyst with Directions on Microsoft, where he covers Microsoft's consumer products and corporate news. He's written about the technology industry since 1995, and reviewed the first Rio MP3 player for CNET.com in 1998. He is a member of the CNET Blog Network. Disclosure. You can follow Matt on Twitter @mattrosoff.
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Add a Comment (Log in or register) Showing 1 of 2 pages (47 Comments)
by JesusDawg January 12, 2009 8:55 PM PST
ok
Reply to this comment
by ausernamenoonehaschosen January 13, 2009 9:41 AM PST
http://www.roughlydrafted.com/2009/01/12/palm-pre-the-emperors-new-phone/

Good read about the features of the Pre, and comparison to the iPhone.
by gkergosien January 16, 2009 2:09 PM PST
So looking forward to checking this phone out. Even if I don't use it myself, the competition will be nice.

http://www.SprintPre.net
by robmarreel January 12, 2009 9:27 PM PST
I went to CES, its a cool phone. Still needs some pro ringtones like ExecTones (www.exectones.com). But other than that a solid contender!
Reply to this comment
by AppleSuxLeo January 12, 2009 10:21 PM PST
Everyone was in awe of the iPhone...but now it looks like a phone for simpletons who can`t multi-task.
The Pre is a game changer.
Reply to this comment
by setgo January 13, 2009 7:44 AM PST
LeoSux is always saying something stupid.
by scott2400 January 13, 2009 7:48 PM PST
I think maybe his screen name is arranged backwards... like his too-tight cap.

"The Pre is a game changer" Well, I guess it depends on what "game" you're playing. "Sniping Apple" isn't one that too many others play...
by chacalau January 12, 2009 10:35 PM PST
when i get the new Palm Pre thank god i won't have to sync to get my music, or work with libraries, and ratings and playlists and album art will be automatic, like they are on current generation palmos devices, and i can thank just drag and drop my music files via usb. phew! for a minute there i thought they might have got it as wrong as the iphone.
Reply to this comment
by OStrolphant January 13, 2009 3:06 PM PST
agree
by herbbette January 14, 2009 8:27 PM PST
i strongly agree!

its SO much simpler to drag and drop my music - than trying to sync thru itunes! half the time itunes is giving me errors or crashes. the navigation sucks and its always lagging!
and its so much easier to change the info/tags via windows than thru itunes too.
by remoleeda January 19, 2009 12:05 PM PST
Amen to that!

After reading this, I double-checked to see if the writer was a high-school student with too much time on her hands. I don't want to start another app. on my machine, create playlists, sync playists, rate songs, and then be constantly bugged by my firewall for that "music management" app. is getting homesick and wants to talk to some Apple servers for god knows what reason!
I can imagine teens having the time to run through Apple's hoops, but I prefer drag-and-drop, and you're done! It's the reason I stopped using my iPod and replaced it with a MuVo (the mp3 player plugs directly into a USB port and acts like a flash drive...don't even need a darn cable!)
by AppleSuxLeo January 20, 2009 11:39 AM PST
Palm , brilliant ! A device that doesn`t need to be registered with the crook Steve Jobs and his iTunes software to actually work. No need to even sync to a computer ! It syncs with the CLOUD. What a concept ;)
by jetblakc May 13, 2009 1:43 PM PDT
AMEN! When these companies bundle all of this software they make two big mistakes:

1. They assume they can predict our wants and needs.
2. They obligate us to use this software that is based on our imagined wants and needs.
I don't need ratings to tell me which of my own songs I like best. And as for the other features he mentioned; that what I have a COMPUTER for. Ever heard of WinAmp? It's free and it's awesome and it doesn't interfere with my precious phone.
by mike234x January 12, 2009 11:24 PM PST
iPod sync was cute half a dozen years ago; these days, it's just an obsolete nuisance. The iPod Touch is even worse than previous models, since it is incapable of syncing sensibly with both a desktop and a laptop.

The time where people keep hundreds of megabytes of MP3s on their desktops is over, as is the time where we had to download podcasts on our desktops. You subscribe to an on-line music service and download what you want to your phone, over the air. Add to that real-time podcast updates and streaming audio and video.

I'm not sure whether the Pre is the best choice, but the iPhone and iPod are obsolete.
Reply to this comment
by setgo January 13, 2009 7:45 AM PST
Really? Don't read the news much huh?
by kelmon January 13, 2009 8:29 AM PST
An interesting position but one that is incorrect, at least for the moment. Still, give it a few more years and perhaps we will be using our phones in this way.
by good_intentions January 13, 2009 12:11 AM PST
There's very clearly two different schools of people when it comes to organizing and buying music. One depends on the iTunes library, and its database-esque provisions to pick out, sort and organize songs. The other is completely folder-based, there actually are software on this side to automate the sorting process too, if you so wish (e.g. automatically add numbers to the file name). Whether you choose one or the other is a matter of personal preference. I've done both and because of the range of devices I own, I constantly do both at the same time. Even with an iPod, my PC library is NOT organized using iTunes; I use smart playlists a lot but all my files are device-only, copied from a location that's not the iTunes library.

Drag and drop is pretty much de facto for cell phones on a worldwide scale. No matter how many iTunes-esque software (usually terrible) phone makers like to throw at us, there's normally drag and drop too, and that normally saves the phones' music features from becoming unusable.

It is still true that iPhone has the best music player of all phones, but I think people constantly overestimate the pull of the iTunes store. The iPhone's music player wins on its own merits, in the implementation of the whole package. Not all kinetic scrolling are equal, and not all volume control dials are equal.

On the other hand, I'm using Pocket Player on Windows Mobile, and I can confirm that you do NOT lose all playlist capabilites, just because you don't use a jukebox-type software.

I think Palm choosing Amazon is a good call, because there's more freedom in handing your music.
Reply to this comment
by CharlesgKnight January 13, 2009 4:39 AM PST
"You can drag and drop it over from your PC using USB mass storage, or buy songs on the device using a built in Amazon MP3 Store client.

My immediate reaction upon reading those three little words, "drag and drop"? Yecch. No sync? No library? No rating system? No playlists, preset or automatic? No way to view and change information about songs? "

Your next thought should have been - since at CES we found out that the Pre confirms to the mass storage standard, windows media player, win amp and any number of other music players will pick it up as a place to sync music to - you know playlists, ratings... etc...

This functionality isn't anything new - my creative zen does the same, I can sync it with wmp, creative software etc or... I can drag and drop media as I feel like.

So what you are reporting as a problem is actually a benefit - the user will be able to use music management software (itunes excluded of course) or drag and drop.
Reply to this comment
by kool_skatkat January 13, 2009 4:46 AM PST
Didn't Apple trademark the design? Can they do this?
http://www.macnn.com/blogs/2007/10/18/apple-files-for-iphone-design-trademark-protection.html
Reply to this comment
by CDubber January 13, 2009 6:10 AM PST
"Everyone was in awe of the iPhone...but now it looks like a phone for simpletons who can`t multi-task.
The Pre is a game changer." - AppleSuxLeo

Yes, enjoy those dumbed-down javascript applications on your Pre, Leo.

Troll Different.
Reply to this comment
by jetblakc May 13, 2009 1:46 PM PDT
Oh yeah javascript is so lame. I'm not gonna sit here and slam the iPhone. If I had AT&T I'd already have one, but cracking on javascript is reaching.
by ausernamenoonehaschosen January 13, 2009 6:25 AM PST
Wow, where did all of this hate for the iPhone come from in the comments, is it just because it's popular?!?!! Many do like manual control of music, iTunes allows this if you want it, just choose the "Manually Manage Music" option. The huge majority of people, as in everyone I know with a PMP, wants and likes smart syncing because they don't want to waste their time managing music, movies, photos, etc. Maybe the linux geeks like sitting at their computers and fiddling with them all day (which was all I seemed to ever do with it), but most people don't. The necessity to use gestures on the Pre, and there are many of them, as well as the inability to sync well with a computer (it isn't smart syncing either, at least the Sansa my friend had wouldn't smart sync) will take a toll on the much over-hyped Pre. If anything people will walk in to try it, see no buttons, and be scared off by all the gestures they have to learn to use it. At least with the iPhone, G1, and Storm you can resort to the simpler button UI. Furthermore, what will Apple have out when this finally makes it's way to the shelves? I do like competition, but so far it's been only responses.
Reply to this comment
by InfernoWRX January 13, 2009 6:57 AM PST
Mr. Matt Rosoff-- Your post addresses that the Pre lacks the music player bells and whistles like the iPod/iPhone. Of course it will-- it's like asking a rookie NBA player to out-play Lebron James. Palm focused it's efforts on building a smart phone, not an MP3 player. That's the beauty of it's open app architecture--eventually someone will program a wicked-smart music interface that will make the newbie Pre into a seasoned pro.
Reply to this comment
by AllenKids January 13, 2009 3:58 PM PST
Dear, if I can have 1 cent every time I heard the word "open".

Does Palm GPL the webOS? Does it allow developers access to low level API?

Don't even bother bringing up the JavaScript as powerful as C++ argument or Palm used the same API for bundled software statement. It Did Not! I would like to see a browser built with JavaScript/HTML/CSS, that could be a real wonder for sure.

For audios only maybe the Mojo framework somehow can pull it through, but good luck with Video Players or some 3D effect here, a little Vector manipulation there. It will be a DOG, an old one.
by Joel_Be January 13, 2009 7:21 AM PST
Its going to deter casual users and the mass market...! But then again, if its only got 8Gb there won;t be much use for playlists...!
Reply to this comment
by January 13, 2009 7:23 AM PST
If you've read up on Windows 7, you know that you won't need to be constricted to Itunes in order to easily sync. windows 7 will have much better device support. whether its a camera, or phone or what not.

Windows is already not bad. You can set up windows media player to see your device as a "music player" and sync to the folder playlists etc.. no need to drag n drop..
Reply to this comment
by January 13, 2009 7:25 AM PST
Also, if you think about it, why be restricted to only one computer to sync to? Why can't I connect to my secondary computer and copy playlists from there? Itunes is too restricting!
Reply to this comment
by royalld January 13, 2009 7:42 AM PST
Where is the
Reply to this comment
by royalld January 13, 2009 7:47 AM PST
Where is the Music? That is looking at the world through a very narrow lens.
Could you have posted this article, while waiting at the barbershop, using your iPhone? You could have using the Pre.
Reply to this comment
by daveturnley January 14, 2009 11:03 AM PST
You are reading "Digital Noise: A blog about music and technology."
by SteveW928 January 13, 2009 8:03 AM PST
I would generally agree with your take on this music aspect of the devices. The iPod has dominated because of the great design, UI, and iTunes (and iTMS). Combining the iPod with smart-phone was something I wished for for years when I carried my iPod and Treo around.

However, I don't agree that Palm has more experience in the smart-phone and communications category. Yes, they've been at it for years... but not in a very good way. The Palm V was probable the pinnacle of their achievements... all down-hill from there. What made the Palm V cool was it's small size. The Newton was a far better PDA years earlier... Palm just simplified it in cost and size for the masses (at the expense of capability).

My Treo's, frankly, sucked. They weren't good phones, nor that great of PDAs. I used them basically because there was little other choice and the company I worked for went that direction rather than Blackberry. It was a fairly miserable device that I basically put up with. Little better than the Palm V as a PDA and a really sub-optimal phone (which one would think would be its strong suit). The iPhone kills it in about every way.

It will be interesting to see how the Pre compares, I suppose. But, I really don't hold out much hope. I don't think Palm really 'gets it'. I still remember the Palm CEO making statements about how Apple didn't stand a chance with the iPhone.... shows how out of touch the company and its leader are.
Reply to this comment
by Launchpad_72 January 13, 2009 8:18 AM PST
Music is easy, on the PC at least. Any device that recognises as USB storage can be used in Windows Media Player. Just open it up, hit the sync tab, and off you go. You can make playlists, rate songs, do just about anything you do in iTunes. This works for everthing from those crappy $19.99 players to high end smartphones, like the Storm. I've been doing it for years.
What's the problem?
Reply to this comment
by AppleSuxLeo January 13, 2009 12:24 PM PST
The problem is Cnet writers are simpletons who don`t know their A** from a hole in the ground.
You are correct , as the Pre is recognized as USB mass storage so there is no problem.
by AllenKids January 13, 2009 4:21 PM PST
The Problem is you have to hit the button. While iWhatever just sync.

And Play4sure failed. So either you rip all you music or buy it at iTMS or Amazon then cross you finger hoping it will come up automatically in your WMP library.

And WMP throws your music files every where if not hand tuned, pull down wacky ID3 infoes & tiny album artwork which may or may not have anything to do with your songs. It become extremely slow when your collection goes beyond a certain point and the smart playlist function is so pathetic I wander why they even bother.

BTW if your collection by chance have any "exotic" "oriental" songs, then see its metadata explode in front of you, but I guess that's a system wide defect regarding unicode support. Since it's all MS, I blame them nonetheless.
by ausernamenoonehaschosen January 13, 2009 9:40 AM PST
http://www.roughlydrafted.com/2009/01/12/palm-pre-the-emperors-new-phone/

Good read about the features of the Pre, and comparisons to the iPhone.
Reply to this comment
by ritaroys January 13, 2009 11:05 AM PST
It is a good phone. Looks cute. The article is also good. I saw another article with many more videos and other description. Take a look at it if you want to know more:-

http://www.kanbal.com/index.php?/Electronics/palm-pre-the-iphone-rival.html
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About Digital Noise: Music and Tech

Matt Rosoff is an analyst with Directions on Microsoft, where he covers Microsoft's consumer products and corporate news. He's written about the technology industry since 1995 and reviewed the first Rio MP3 player for CNET.com in 1998. He's also a bass guitarist and an avid collector (and digitizer) of LP records. DISCLAIMER: This blog contains the personal opinions of the author and does not necessarily represent the opinions of his employers or of CNET Networks. As an IT industry analyst, the author occasionally agrees to nondisclosure agreements from Microsoft or other companies, and he will not violate the terms of such agreements on this blog.

He is a member of the CNET Blog Network and is not an employee of CNET.

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