Vonage narrowed its loss this past quarter, but its customers are cutting their own losses with the struggling VOIP provider. I should know. I dumped Vonage two months ago and will never go back. Its service was terrible, both the customer support and the technology.
I'm with Comcast now for its Digital Voice offering and it's better (which is perhaps not surprising since Comcast intentionally hurts rival services on its network to preserve its own services). My problem now is that the Comcast VOIP boxes causes my wireless router to reset several times per day. Very, very aggravating.
The most surprising thing in all of this is how much better Skype is than either Vonage or Comcast Digital Voice.
... Read moreI noted 22 days ago that I was dumping my Vonage service. Unfortunately, I tried to have my Vonage number ported to another service (Comcast's Digital Voice) and three separate attempts to move my number to Comcast failed miserably.
The first two times Vonage told Comcast that the name Comcast was using ("Matt Asay") did not match the name on my Vonage account ("Matt Asay"). Yesterday, Comcast called to inform me that now Vonage was saying it had no record of my account (which is surprising since Vonage happily takes $60+ every month from my credit card).
So today I just canceled my Vonage number, but Vonage didn't make it easy:
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I noted a few weeks ago that I was considering dropping Vonage for Skype. Today, I pulled the trigger. After several weeks with no Vonage, I've been much happier. Skype actually works most of the time. Vonage? Almost never (at least during this past year - it used to be much better).
So, today I canceled my Vonage account. So that I have a "real" phone service I also signed up for Comcast's Digital Voice service. I'll give that a spin for a few weeks to see if it's solid. If not, I'll dump it for Qwest (POTS line). I'll continue to use Skype for international calls (once or twice each day) and when convenient, which turns out to be quite often as I like keeping my phone/laptop tightly integrated.
Bye! Bye! Vonage!! I had a year or two of pleasant service from you, but far too many headaches this past year to continue shelling out $60-70/month. It might be Comcast's fault for throttling down my bandwidth used for Vonage, but guess what? I don't have the same problem with my Skype service.
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