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July 31, 2007 3:03 PM PDT

Adobe adds customer functionality, receives criticism from partners

by Matt Asay
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Adobe teams up with FedEx Kinko's

You've got to feel for Adobe Systems. It added what it thought was a feature to some of its products and instead discovered it added a land mine. As reported in today's Wall Street Journal, Adobe added a new button to some of its software that lets customers transfer their documents to a FedEx Kinko's for printing. Sounds good, right?

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About The Open Road

Matt Asay brings a decade of in-the-trenches open-source business and legal experience to the Open Road, with an emphasis on emerging open-source business strategies and opportunities. Matt is general manager of the Americas division and vice president of business development at Alfresco, a company that develops open-source software for content management. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure.

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