Read all 'Iain Gray' posts in The Open Road
July 17, 2007 6:02 PM PDT
During my trip to Raleigh, I was fortunate to catch up with Iain Gray, vice president of Global Support Services at Red Hat. With my Alfresco hat on, I wanted to find out how Red Hat manages support, and with my CNET hat on, I wanted to share that insight.
Specifically, I wanted to get Iain's perspective on how open-source support differs from support in the proprietary software world. (You can tune in to a Red Hat video of Iain talking about this topic, too.)
Iain brings to Red Hat over a decade of support and services experience honed at Sun and SCO Group (back when it was a Unix company, not a law firm). As such, the obvious question was...
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