Read all 'BT' posts in The Open Road
April 22, 2008 10:32 AM PDT
On days when your belief in open source may wane, things like British Telecom's (BT) news that it will be distributing SugarCRM Professional and Enterprise editions to its 1.2 million business customers will replenish that belief. And then some.
This is a win for the SugarCRM community, as Sean Michael Kerner notes, even if it's not an automatic win in terms of downstream deployments, as The 451 Group points out.
And lest we forget, it's also a big upfront revenue opportunity for SugarCRM. I'm not privy to the deal, but I know from having done deals like this at Alfresco that the numbers often exceed $1 million. This is particularly rich when it likely comes at the expense of Siebel, which used to be BT's CRM provider of choice.
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