CBS Evening News series
I caught CNET Editor at Large Brian Cooley on the CBS Evening News report last night, "The Secret Lives of Teens." In the second installment of this three-parter, which featured a tug-of-war between a daughter and her mother concerned about her risky online behavior, Cooley observed that, "This is just the return of the Cold War, with different players. Instead of the U.S. and Russia, it's Mom and Dad versus Joey and Bill." Cooley talked about parental control technology but added that, "In the end, this points back to the parenting relationship, and it moves away from technology when you really have to make a difference in their lives...you cannot rely on software."
I agree with Cooley's conclusion. Online safety for teens is a complex issue that cannot be covered in one blog post, but the CBS Evening News series gave me a lot of food for thought. They posed the question, is parental spying on teen Internet use an "invasion of privacy or smart parenting?" and I wish the CBS series had given more consideration to the possibility that digital spying is a misguided parenting practice.
... Read moreAT&T confirmed Monday that it has suspended a new service that lets parents limit usage on their kids' cell phones after the company realized that there was a potential issue with 911 emergency services.
The Wall Street Journal first reported Monday that the "Smart Limits" service, which was launched on September 4, has been temporarily suspended. Smart Limits is a new parental control service that allows parents to restrict phone calls to and from their kids' phones during certain times of day. This feature allowed parents to limit or block cell phone use on their children's cell phone during school hours, for example.
Even when call restrictions are in effect, the service still allows phones to reach 911 operators. But during a routine review of the service, AT&T discovered that if restricted users were disconnected during their 911 call, that the 911 operator was blocked from calling back the phone.
The company has said that it isn't aware of any specific incidents where this has occurred, but it has suspended the service until a resolution can be worked out. Parents who subscribed to the service were credited the $4.99 monthly charge. But they are still able to use other parental control features as part of the service, such as setting restrictions on the mobile Web or downloadable content.
"The service was very well received by customers in the first few weeks it was available," said AT&T spokesman Mark Siegel. "But the safety and security of our customers comes first. We plan to reintroduce the service as quickly as we possibly can."
The battle between parents, school, and teens over cell phones involves many levers to push and pull. Now AT&T has added a new twist: for $4.99 per month per line, parents can add on customized controls through the new "Smart Limits" service. Phone options include limiting talk time, text messages, instant messages, and Web content and downloads.
Teens naturally balk at the idea of limits, but there are many advantages to making these controls available.
... Read moreThe first time I saw Education.com a few weeks ago, I immediately thought I was looking at a work of genius.
With articles titled "Getting Your Pre-Kindergartener Ready to Read" and "Scientists Say Kids Need More Video Games" the site hones right in on the fears and anxieties of the modern parent. "Look. An article on 4H programs. I think that'd be a good way to round out the extracurricular activities." "Is there any information on a home spectroscopy system for trans fats testing?"
I know this target audience. I am one of them. They are compulsive readers and spenders and rarely stop worrying about finding enough constructive activities for their kids. (Contrast that to my own childhood, where you could drink Fresca and light things on fire.) The ad potential reaches to the sky.
The site is part of an effort to revitalize the tech education market, says Mike Kwatinetz, a general partner at venture firm Azure Capital. Kwatinetz incubated the site and has been investing in other education companies. (Disclosure: I drew my conclusions about the site weeks before I met Kwatinetz or knew he had anything to do with the company. I went to his office as part of a meet-n-greet tour I'm doing with various VCs.)
The push into education is driven by two factors. First, like a lot of people in Silicon Valley, Kwatinetz has strong opinions about the decline of the U.S. school system.
"Our country is on the wrong path. We are under-investing in education," he said.
Second, there's a mismatch between customer demand and what tech companies are selling. Over the past 25 years, the reasons people buy PCs haven't changed: Most consumers buy PCs to help their kids in school. Kwatinetz was a PC analyst for various investment banks in the '80s and '90s and says that motive has rarely varied.
Entrepreneurs, however, have steadily lost interest in education. The first stroke came with the collapse of the software channel. Education titles did better when software stores existed. Now, these titles have to compete for shelf space against games at big-box retailers and superstores. Retail staffers aren't taught how to sell the products.
On the Web, there are scattered sites with educational features, but social networking and games have been bigger draws.
So far, Kwatinetz says, he's happy with the response the site has received. Interestingly, half of the hits are coming from India, China and the U.K. The next challenge will be how to introduce features like social networking and expand the advertising base without alienating parents. The site will also try to bring in more content from research universities and possibly host forums with professors on child development, etc.
"We expect within two years to be in the millions of uniques a month," he said.
Azure is also trying to revitalize Knowledge Adventure, the "edutainment" software company that got spun out of Vivendi. The company recently updated both its Jumpstart and Mathblaster titles. Expect to see two bundling deals with major PC companies for Knowledge Adventure in the fall, Kwatinetz said.
Knowledge Adventure also persuaded John Lithgow to serve as a narrator of a title called Books for You, where 8-year-olds (and up) can create books. Lithgow, Kwatinetz added, took less than his usual fee.
Coming up with a hit in this market may not be easy. Knowledge Adventure, after all, was a much bigger company years ago. If Education.com takes off, it will be sure to spawn imitators.
Nonetheless, the arguments Kwatinetz makes for education investing seem to make sense. And others are jumping in as well. One of the big surprises this year at the Think Tomorrow Today conference sponsored by investment bank ThinkEquity Partners was the unusual number of educational companies.
Educational companies appearing at the conference included Brightside Academy (child care centers), Experiencia (immersive learning programs), Flashpoint (digital media arts colleges), The Savvy Source for Parents (social network for families on things like preschool and summer camp) and SchoolNet (school performance management systems).
So something seems to be up.
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