Rep. F. James Sensenbrenner (R-Wis.), at left, greets FBI Director Robert Mueller before a House Judiciary Committee hearing on Wednesday.
(Credit: Anne Broache/CNET News.com)WASHINGTON--The FBI's legacy of botched computer upgrades is still haunting some politicians on Capitol Hill.
At a U.S. House of Representatives Judiciary Committee hearing on Wednesday, former committee Chairman F. James Sensenbrenner (R-Wis.) grilled FBI Director Robert Mueller about what he deemed a "fiasco"--a failed case-management system overhaul known as Virtual Case File.
Sensenbrenner accused Mueller of "continuously frustrating" his committee's attempts to find out how much money had been spent before the failed program was abandoned about three years ago. The FBI has since begun a new effort called Sentinel, whose first phase--a Web portal of sorts for investigators--went live in June last year.
"I want to know how much money was wasted," Sensenbrenner told Mueller.
About $197 million was spent on the program before the FBI opted to "cut its losses" and discontinue VCF, Mueller said. Of that amount, his agency believes it can "recover" about $100 million, but he conceded that hasn't actually happened yet.
"What management techniques have you learned from the fact that the Virtual Case File effort went off the cliff and the taxpayers got stuck with a pretty significant bill, that you're applying to make sure this doesn't happen with Sentinel?" Sensenbrenner asked Mueller.
Mueller said the agency now has help from technology and business process experts that it didn't have when the Virtual Case File project began. He said the agency has also set "firm requirements" so that contractors have clearer guidance on what to build. He described the first phase of Sentinel as "successful, on time, and on budget" and said he expected the same of the second phase.
Rep. Zoe Lofgren (D-Calif.) also urged Mueller to devote more attention to digitizing years of paper FBI records, arguing that if a company like Google can digitize university library volumes in a matter of months, the federal agency has no excuse for inaction. "I don't know if you've done a cost-benefit analysis," she said, "but it seems to me (it's) clear that if you move into the modern age, your agents are going to be optimized in terms of their performance."
Mueller said he agreed, noting that the agency has begun by digitizing all of its terrorism files and placing "emphasis particularly on those areas where we need to have access to those records digitally immediately."
WASHINGTON--The FBI on Wednesday called for new legislation that would allow federal police to monitor the Internet for "illegal activity."
The suggestion from FBI Director Robert Mueller, which came during a House of Representatives Judiciary Committee hearing, appears to go beyond a current plan to monitor traffic on federal-government networks. Mueller seemed to suggest that the bureau should have a broad "omnibus" authority to conduct monitoring and surveillance of private-sector networks as well.
The surveillance should include all Internet traffic, Mueller said, "whether it be .mil, .gov, .com--whichever network you're talking about." (See the transcript of the hearing.)
In response to questions from Rep. Darrell Issa, a California Republican, Mueller said his idea "balances on one hand, the privacy rights of the individual who are receiving the information, but on the other hand, given the technology, the necessity of having some omnibus search capability utilizing filters that would identify the illegal activity as it comes through and give us the ability to preempt that illegal activity where it comes through a choke point."
In response, Issa said: "Can you have someone on your staff designated to work with members of Congress on trying to craft that legislation?"
If any omnibus Internet-monitoring proposal became law, it could implicate the Fourth Amendment's guarantee of freedom from unreasonable searches and seizures. In general, courts have ruled that police need search warrants to obtain the content of communication, and the federal Wiretap Act created "super warrant" wiretap orders that require additional steps and judicial oversight.
In addition, it's unclear whether "illegal activity" would be limited to responding to denial-of-service attacks and botnets, or would also include detecting other illegal activities, such as online gambling, the distribution of "obscene" images of adults engaged in sexual acts, or selling drugs without a license.
Robert Mueller
(Credit: FBI )To be fair, Wednesday's discussion of the plan was geared toward cybercrime and the Bush administration's classified "cyberinitiative," which includes a shadowy program known as Einstein.
Some politicians have already raised concerns that even Einstein, which is described as dealing only with government networks and not private ones, could infringe upon the privacy rights of American citizens. It's already in place at 15 federal agencies, but Homeland Security has said it's still preparing the necessary privacy impact assessments for a proposed $293 million governmentwide Einstein expansion.
Issa, for his part, referred on Wednesday to malicious attacks being undertaken by foreign and domestic hackers who want to "take control of computers" and harvest the national-security secrets and private information of government agencies, private companies, and individual Americans.
"What authorities do you need to monitor, looking for those illegal activities, and then act on those, both defensively and, either yourselves or certainly other agencies, offensively in order to shut down a crime in process?" Issa asked.
In response, Mueller said he would be happy to have his legislative staff work with members of Issa's committee on creating a bill for a broader-reaching surveillance system.
Issa suggested that perhaps the FBI already has the power to seek voluntary private-sector partners that would like to be "defended" by its agents, provided that they give the FBI their consent. Mueller, however, wasn't so sure, saying, "that's going to require some thought."
[6:00 pm: Updated story with additional quotations from transcript of the hearing.]
CNET News.com's Declan McCullagh contributed to this report.
Qwest Communications International needs wireless--badly.
This, of course, isn't exactly a revelation to anyone who's been following the descent--and now rebound--of the nation's third-largest telecommunications company. But as Qwest continues to get back on track, that lack of a wireless business could prove vexing.
On Monday, the company will host its first major investor conference in New York since its new chief executive officer, Edward Mueller, came on board last summer. The meeting will provide Mueller and his team an opportunity to assure analysts and investors that the company has a game plan to grow Qwest's business in what promises to be a very challenging time.
Mueller is likely to expand on comments he made earlier this month during the company's quarterly conference call about Qwest's wireless plans and what it might mean for the company's current partnership to resell Sprint Nextel's wireless phone service.
"I think we have much to do in wireless," he said during the call. "We need a partner for voice, but we need a partner for data and broadband data, so as we look forward, we'll need someone to help us with both of those."
The problem for Qwest is that unlike the two other large phone companies in the country, AT&T and Verizon Communications, it doesn't own any of its own wireless infrastructure. The company sold the last of its wireless spectrum and cell phone infrastructure to Verizon Wireless in 2004 for $418 million in cash. So any new move in wireless would require it to either acquire new spectrum or work closely with another provider, which will likely not provide the same upside as its telecom brethren will enjoy.
"Qwest's lack of wireless infrastructure is a huge weakness," said Patrick Comack, an analyst with Zachary Research. "There is opportunity in wireless. But the problem is that they are at the mercy of Sprint or whoever else they partner with."
Denver-based Qwest, which provides local phone service in 14 western U.S. states, has been through the ringer in recent years. The company has battled its way past a scandal, which led to a fraud conviction of former CEO Joseph Nacchio, and near bankruptcy to get back on its feet.
With the turnaround complete, the company is entering the next phase of its comeback with strong momentum in its broadband business. Thanks to some major cost-cutting efforts in the past year, Qwest has managed to generate a significant amount of cash and profit. Earlier this month, the company reported that it generated $2.9 billion in profit from $13.8 billion in sales in 2007, compared with $593 million in profit on $13.9 billion revenue in 2006.
The company also reported it had $1.8 billion of free cash flow in 2007. This is money that is available for things such as capital spending. With a steady flow of cash, the company declared a dividend of 8 cents to shareholders, the first time it has made such a payout to investors since 2001.
But while Qwest was able to cut costs and generate profits in 2007, its revenue declined slightly in 2007, and Mueller said he expects sales to either dip again or remain steady in 2008.
Losing landlines
The big problem for Qwest and other local phone companies is that they are losing traditional landline phone customers. Last year alone Qwest lost 738,000 home-phone lines, a 9.1 percent drop from the previous year. And it's expected to lose more landlines this coming year as more customers cut the cord at home and use cell phones or alternative services, such as Vonage, which uses voice over IP technology.
Qwest has made up for some of this loss by ramping up sales in broadband. The company added 95,000 high-speed Internet subscribers in the fourth quarter. It also has been increasing network speeds. And Mueller has said he plans to use some of the company's cash to put more fiber in the ground for broadband services to increase speeds.
But wireless, or the company's lack of wireless, appears to be a stumbling block, especially as AT&T and Verizon Communications, the No. 1 and No. 2 phone companies in the country, are getting more aggressive with their wireless offerings. Even though these companies have traditionally not competed for local phone customers, nationwide wireless networks change the game. And now AT&T and Verizon are directly competing against each other as well as against Qwest and other major wireless operators.
Recent changes in wireless pricing could entice even more people to cut their phone lines at home and go exclusively with wireless. Last week, AT&T, Verizon Wireless, and T-Mobile USA introduced new unlimited local and long-distance domestic calling plans for a flat fee of $100 a month. These plans, which free customers from worrying about how many minutes they're using, could potentially eat further into Qwest's landline business. And because Qwest has no wireless service of its own, it can't offer a similar alternative.
The best that Qwest can do is resell wireless service from Sprint Nextel. Currently, Qwest provides wireless service to 824,000 customers. The way it works is that Qwest purchases cellular minutes from Sprint and then creates its own cell phone minute packages with its own handsets.
But analysts say that Qwest is at a disadvantage in this arrangement because Sprint requires a lag time between when it launches new services, such as faster wireless broadband services, and when Qwest can offer those same services. What's more, the arrangement with Sprint doesn't provide much profit margin for Qwest.
Instead, Mueller has said he wants a more lucrative partnership. The company could look for an arrangement that is similar to the one it has with satellite TV provider DirecTV. In this arrangement, Qwest bundles DirecTV service with its phone and Internet packages. DirecTV handles equipment, installations, and customer service. But Qwest also receives monthly fees from DirecTV based on the number of subscribers.
Donna Jaegers, director of research for equity research firm Janco Partners, believes that Mueller may be expressing frustration with the Sprint deal as a way to renegotiate a more favorable arrangement with Sprint when their current deal expires next year.
"When executives start voicing displeasure like this it's usually to put themselves in a better negotiating position," she said. "The contract isn't up until early 2009, but Mueller knows that Sprint can't afford to lose any more customers."
Indeed, Sprint is struggling too. The third-biggest U.S. wireless carrier lost some 683,000 post-paid contract customers last quarter.
But the problem for Qwest is that the only other likely cell phone partner is T-Mobile, which doesn't have a strong network footprint in rural areas, where many of Qwest's customers reside. Alltel is another potential partner. Even if Qwest could find another partner, the company will still be at the mercy of someone else who owns the network.
Some analysts and industry watchers wonder if Qwest might have bigger wireless ambitions. There have been some rumors floating around that the company is talking to Sprint, Clearwire, and Intel about WiMax. Jaegers said that WiMax could be a very useful technology for Qwest as it pushes forward with its broadband strategy.
"About 20 percent of Qwest's footprint is not dense enough for DSL," she said. "So WiMax would make a lot of sense."
But the problem, Jaegers said, is that the spectrum that Sprint is using to build its network is in the 2.5GHz band, which requires more densely deployed transmission towers. This would be an expensive solution to solve Qwest's rural broadband problem. And even though Qwest is carrying around a lot of cash, it's difficult to say how much investors would tolerate the company investing in building a WiMax network.
But without its own spectrum, Qwest can't build its own wireless rural network. The company is also not participating in the most recent 700MHz spectrum auction, which could have been used to build a rural broadband network. But Jaegers said the company could partner with a license winner in that auction.
Still, Qwest's options in wireless are limited. And this could potentially come back to haunt the company.
"I think if you look way back when Qwest first sold off its early spectrum licenses, you'd probably say that was a strategic mistake," Jaegers said. "But now with the wireless market already 85 percent penetrated, I'm not sure what else they can do."
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