Read all 'Iain Gray' posts in News Blog
July 17, 2007 6:02 PM PDT
During my trip to Raleigh, I was fortunate to catch up with Iain Gray, vice president of Global Support Services at Red Hat. With my Alfresco hat on, I wanted to find out how Red Hat manages support, and with my CNET hat on, I wanted to share that insight.
Specifically, I wanted to get Iain's perspective on how open-source support differs from support in the proprietary software world. (You can tune in to a Red Hat video of Iain talking about this topic, too.)
Iain brings to Red Hat over a decade of support and services experience honed at Sun and SCO Group (back when it was a Unix company, not a law firm). As such, the obvious question was...
... Read more Originally posted at The Open Road
Matt Asay brings a decade of in-the-trenches open-source business and legal experience to The Open Road, with an emphasis on emerging open-source business strategies and opportunities. Matt is vice president of business development at Alfresco, a company that develops open-source software for content management. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure.
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