Google is partnering with homeless shelters in San Francisco to distribute free phone numbers and voicemail accounts to those without homes, the company said Wednesday.
The Internet giant is expanding a service that was started by Grand Central, a San Francisco-based start-up that Google acquired last year. Grand Central's technology allows calls to be routed to a home, business, or cell phone using a single phone number. The service offers people a way to organize and unify their communications, a Google spokesman said.
Grand Central had already been offering the free phone number and voicemail service to people in San Francisco through Mayor Gavin Newsom's Project Homeless Connect, which brings together nonprofit organizations and other social-service providers in one location to provide on-the-spot services for homeless. The services include medical, mental health, substance abuse, housing, dental, and legal services, plus free eyeglasses, California ID, food, clothing, and wheelchair repair.
Since the acquisition of Grand Central last year, Google has been participating in periodic Project Homeless Connect events in which it has been providing the homeless with free phone numbers and voicemail accounts that they can access from any phone. More than 4,000 phone numbers and voicemail accounts have been distributed this way, Craig Walker, a senior product manager of voice products for Google, told the San Francisco Chronicle.
On Wednesday, Google announced that it would expand Grand Central's project and partner directly with homeless shelters that will now be able to give out phone numbers and voicemail accounts and help individuals set up their accounts anytime. The idea is to expand the service, and eventually offer it in other cities, a Google spokesman said.
Most Americans take telephony service for granted. Nearly every household in the U.S. has phone service, thanks to the federally funded Universal Service Fund. What's more, more than 80 percent of the population owns a cell phone.
For homeless individuals, a phone is a luxury, and yet, telephony communications is an essential tool in our society. Without a phone number you can't apply for a job or even get on a waiting list for low-income housing.
Between 25 percent and 40 percent of the nation's 750,000 homeless are unemployed, according to a 2005 survey conducted by the advocacy group the National Alliance to End Homelessness. And without a way for a potential employer to reach these people, they are often destined to remain jobless and most likely homeless.
Another shocking statistic is that individuals with children make up about 40 percent of the national homeless population and the average age of a homeless person in the U.S. is 9 years old. Imagine a teacher or school social worker not able to contact a parent of a homeless child because the parent doesn't have a phone.
"When you lose your home, you lose more than your house," said Google's spokesman. "You lose a permanent way of staying in touch with family members, employers, and social service providers. Being able to give a phone number to people and access voicemail can be a very powerful thing in sustaining quality of life."
Google has just announced the much-rumored acquisition of communications service GrandCentral. TechCrunch broke the news about the acquisition last week and is now reporting the deal is rumored to be somewhere in the range of $50 million. Details about final price and terms are confidential.
This is Google's latest move into the telecommunications market and one of their biggest. For current GrandCentral customers, service will go uninterrupted. For users interested in signing up, GrandCentral is now limiting sign-ups to invitation only.
The other big change in place as of today is GrandCentral's RingShare service. Previously, users were able to upload their own MP3 sound files for callers to hear instead of the classic tone. Users are now limited to a small selection of licensed music.
There was no other news from either of the companies about integration into Google's various tools and services. Google insists that "there are no specific product plans to discuss at this time."
Google is in talks to buy GrandCentral, which offers a way to merge all phone calls into one number, according to TechCrunch.
"We have a high degree of confidence that the deal has actually been closed. We are trying to nail down the acquisition price," writes TechCrunch founder Michael Arrington, who speculates that Google could use the technology with its Gmail and Google Talk applications.
Google representatives said they do not comment on rumor or speculation and GrandCentral did not immediately return a call seeking comment.
- prev
- 1
- next





