Red Hat has set the standard for world class software support, consistently earning top marks with CIOs for its efforts. On Thursday, however, Red Hat outdid itself, introducing a new product support plan called Extended Update Support. In a nutshell, Extended Update Support enables customers to run their mission-critical systems for longer stretches of time without having to take production systems offline to update them.
From the announcement:
Extended Update Support allows a customer with a large mission-critical deployment to reduce server administration and management costs by standardizing on a single update release of Red Hat Enterprise Linux for up to 18 months--all while preserving stability and data security.
As Red Hat explains, most software companies allow customers to standardize on a minor, "point" release for 6 to 9 months, or at most 12 months. Through its Extended Update Support program, however, Red Hat is letting customers pick a Red Hat Enterprise Linux build and stick with it for up to 18 months, up to three times the industry average. That means less downtime and less need to re-validate software stacks running on RHEL.
The Register provides some additional insight:
While Red Hat commits seven years of support for a major RHEL version, the dot releases within the versions change about every six months. Within those dot releases, the company ensures application compatibility because it doesn't change the runtime environment, the area where the Linux kernel interacts with applications. So even if there are patches for security or bugs and whatnot in the dot release, customers do not have to go through application testing and certification, which can take many months, as long as they stay within a RHEL version.
This is a great service to Red Hat's customers, and provides further evidence that Red Hat's subscription model helps it to be more attuned to customer needs. Red Hat isn't selling an upfront license: it's selling the continued value of an ongoing subscription. By tuning that value to actual customer needs--in this case, the need to disturb production systems as little as possible to reduce risk and save money--Red Hat ensures renewals.
Subscription models align vendor interests with customer interests. Red Hat's Extended Update Support for Red Hat Enterprise Linux is setting the pace. It will be interesting to see who follows.
Open-source Web conferencing provider Dimdim has raised $6 million in Series B funding, the company is set to announce on Wednesday.
The funding round, which was led by current investors Index Ventures, Nexus India Capital, and Draper Richards, will enable Dimdim to introduce enhancements to the free service and expand its market reach.
Dimdim competes with fee-based services like Webex. Because it is open source, it could become a platform for real-time communications if it garners enough developer support, my CNET colleague Rafe Needleman predicts.
Since its private launch 10 months ago, Boston-based Dimdim has attracted more than 500,000 users in more than 180 countries, the company says.
The largest bank in the United States has officially ignored the second most popular Web browser--until recently.
A tipster for Networkworld.com pointed out recently that Bank of America's Web site did not list the Mozilla Foundation's Firefox as a "supported browser," even though Firefox now commands almost 20 percent of the browser market. The bank's site lists Microsoft's Internet Explorer, Apple's Safari, and Netscape as acceptable browsers.
Netscape? Even AOL, Netscape's former owner, doesn't support Netscape Navigator anymore.
Of course, Firefox, which was released in 2004 and recently set a Guiness record for downloads in a 24-hour period, still works on the BofA Web site--just not officially. The issue apparently came up when a BofA customer contacted the bank about problems he was having accessing the site using Safari. "Please don't tell me to just use Firefox instead," the Networkworld.com reader told BofA customer support.
Not a problem, according to customer support.
"Please note Bank of America does not support Firefox," was customer service's reply.
When posed with the question of why the No.1 bank's Web site did not whole-heartedly embrace the No. 2 browser's 180 million users, a spokeswoman told Networkworld.com that "there is a process that we go through to 'officially support' a browser type and version, which includes in-depth functional and regression testing cycles.
"As the usage of Firefox browsers has increased with our customer base, we will be initiating a full support model for Firefox version 2.x in the very near future," spokeswoman Tara Burke told Networkworld.com.
Think "the very near future" will prove to be very soon? Don't bank on it.
Hans Reiser, the Linux programmer convicted in April of murdering his estranged wife, has led police to what is believed to be her body, authorities told the San Francisco Chronicle on Monday.
The remains were found Monday afternoon buried next to a deer trail in the hills of Oakland, Calif., Reiser's defense attorney, who accompanied his client to the site, told the newspaper. Police said the body has not been identified. A news conference is planned for Tuesday.
In April, following a drama-filled six-month trial, a jury found Reiser, 44, guilty of first-degree murder in the 2006 killing of Nina Reiser, with whom he was undergoing a bitter divorce. Reiser is currently being held without bail pending his sentencing scheduled for Wednesday.
Hans Reiser
(Credit: via Stanford University)Throughout the trial, Reiser maintained his innocence. Arguing the so-called "geek defense," his attorney maintained that while Reiser may be strange, arrogant, even abnormal, his odd behavior following Nina's disappearance wasn't evidence of murder.
However, Wired reported in June that a deal was in the works in which Reiser would lead authorities to his wife's body in exchange for a reduced sentence. Wired writer David Kravets quotes an anonymous source familiar with the deal who says Reiser's cooperation could reduce his April conviction from first-degree murder to second degree. A second-degree conviction in California carries a mandatory sentence of 15 years to life, Kravets wrote.
Reiser is known to the technology world as the founder of the ReiserFS file system software, which is available for Linux. Nina Reiser, then 31, was last seen alive on September 3, 2006, in Oakland, as she was dropping off the couple's two children for the Labor Day weekend. Despite exhaustive searches by authorities, Nina's body was not found before the trial.
CNET News.com's Michelle Meyers contributed to this report.
As part of its latest reorganization, Yahoo created a Cloud Computing & Data Infrastructure Group, which is chartered with developing computing infrastructure that balances scalability with cost effectiveness, according to the press release. It could also lead to Yahoo getting into the business of selling pay-as-you-go cloud infrastructure to developers and companies.
Yahoo CTO Ari Balogh
(Credit: Dan Farber)Yahoo has been building massive scale infrastructure (now known as cloud computing) for years, but the intent of the new organization is to streamline development by bringing the various people and teams working on the core technologies into a single group, according to Yahoo CTO Ari Balogh, who reports to CEO Jerry Yang.
"The primary focus for the new group is internal," Balogh said. "But much like Amazon and Google, when you have something at scale and integrated, there are opportunities to offer services." Microsoft is also expected to go down a similar path.
Balogh thinks that Yahoo can leapfrog Google and Amazon with its cloud-based, infrastructure services for internal or external use.
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"There are some more recent innovations around the cloud and grid. It's a hot topic in research," he said, maintaining that Yahoo is applying newer technology concepts from 2005 to 2007, than competitors.
Balogh mentioned open source, such as Hadoop (software for scalable, distributed computing), and new ways to implement data abstraction as differentiators, as well as "loosening ACID requirements (Atomicity, Consistency, Isolation, Durability, which are a set of properties that guarantee reliable database transactions).
Balogh said that Yahoo's global fabric foundation will have self-healing capabilities that allow it to "operate at a higher level of availability with fewer people than we understand others have."
Besting Microsoft, Google and Amazon in optimizing cloud computing would be a major and unanticipated win. Raghu Ramakrishnan, one of Yahoo's chief scientists, is working on Yahoo's cloud computing research efforts. Below are the principles guiding Yahoo's platform from a presentation (PDF) Ramakrishnan gave earlier this year.
(Credit:
Yahoo Research)
Red Hat continues to impress with strong financial performance, delivering an impressive Q1 2009. Not bad when you consider the company gives away its products for free.
Red Hat pulled in $156.6 million in its Q1 (fiscal year 2009), a 32 percent increase over Q1 2008 and 11 percent growth over Q4 2008. Red Hat's operating income was also up 33 percent over the same quarter in 2008. But it's perhaps the deferred revenue (i.e., subscriptions and other services booked but not yet recognizable as revenue because they have yet to be delivered) that is most impressive: Up 36 percent to $491.8 million.
Clearly, Red Hat is doing something right. Many things right, in fact.
I asked the company specifically about JBoss performance, as rumors have swirled that JBoss has lagged under Red Hat's guidance. Quite the opposite. While there were initial hiccups in bringing the JBoss brand under the Red Hat umbrella, the unit is firing on all cylinders now, contributing a healthy amount to the Red Hat top and bottom lines. Red Hat wouldn't give specific numbers, but I heard the JBoss confidence from a range of different sources within Red Hat.
What about the cost side of the equation? Here there is perhaps even more cause for optimism, but also a creeping concern.
... Read moreAt lunch with Michael Coté from RedMonk on Wednesday, we talked a lot about how open source has really split into "free" and "open source," with the former typically associated with basement developers and Apache licenses, and the latter generally associated with the General Public License and some set of enhanced features.
As I was following Coté's Twitter feedearlier, I started to wonder whether everything really will go to the cloud and all of our open-source musing will go away, as software becomes consumed versus installed.
Realistically, there is a vast array of software that really can't move outside the enterprise in the foreseeable future. Consider, for example, banking and stock-trading systems, or telecommunications infrastructure. On the other hand, consider pretty much everything else. Even when you take into account the complexities of back-office systems, odds are that in a green-field situation, you could find a software-as-a-service application to solve your problems.
So here's the paradox that I think about: Let's consider a company like Google, which writes, buys, and installs a lot of software. Some is unique to its business and isn't available as an online service. Other products are packaged applications. Yet it wants the rest of the world to stop buying software, instead just consuming it from Google.
I'm not seeing a way that on-premise software disappears forever...
Pamela Jones of Groklaw rightly takes umbrage that Sun Microsystems apparently stood by while The SCO Group attempted to foul the pedigree of Linux, but how much righteous indignation is warranted is debatable. Jones writes:
And what an icky role Sun played, to judge from (Novell's Greg) Jones' description of the agreement. Look at all the damage that resulted from Sun's silence, the litigation that never had to happen....And as far as Linux is concerned, why didn't Sun speak out to help?
It had in the power of its hand the ability to protect Linux users. Silence. For years and years and years. While folks got sued, and the FUD campaign raged on.
Yes, but this overlooks one convenient point: Sun was competing with Linux. Hard. Not only did it not have a legal obligation to speak out, it may well have had a legal obligation to not speak out.
Every contract that I've negotiated in the last few years has, at the customer's or partner's insistence, a section in it that prohibits disclosure of the contract. I would guess that similar wording is to be found in the partnership agreement between Sun and SCO.
Even if Sun had an obligation, legal or otherwise, to disclose Linux's clean bill of health, why would it? We can argue that it may have had a moral obligation, but it also has a fiduciary duty to its shareholders, which arguably wouldn't have been well-served by propping up a competitor, however unfairly maligned.
I'm not suggesting that I personally could have stood by and watched, had I worked for Sun, but I also think it's important not to burden Sun's efforts to remedy some errors of its past with all the good it's doing now. I believe in that pesky repentance thing. :-)
In a clear indicator that open source is having an impact well beyond software, Harvard Medical School's CIO, Dr. John Halamka, recently went on the record at the Red Hat Summit arguing that open source points the way to better healthcare. In this, however, he wasn't talking about software per se, but rather about the community approach to tackling what appears to be a gargantuan problem:
Online medical records.
This seems like an easy task, right? Scan them in and save the documents online. Google Health is doing it, right? How hard can it be?
Very hard, it turns out. But open source provides some clues as to how to resolve the issue, as Dr. Halamka suggests:
Healthcare interoperability requires open standards, developed in a transparent way, by a community. It requires reusable components and tools which accelerate technical connectivity and data sharing. The Open Source movement embraces all these principles....[S]o I welcome their contributions to the work connecting payers, providers and patients.
How do you manage a disparate group of self-interested actors? Open source. How do you take care of breaking up the overarching task into bite-sized pieces? Open source. How do you get US healthcare records online? Open source, according to one of the experts in the business.
Canonical on Tuesday released its first publicly available developer edition of Ubuntu for mobile Internet devices.
One option for Ubuntu MID's user interface.
(Credit: Canonical)
Ubuntu MID works on two devices at present, the Samsung Q1U and the Intel Crown Beach development station for building devices using the company's Atom processor. It also can be run on ordinary computers through the
"This release marks the start of a way for new users to experience Ubuntu and Open Source software and as the hardware becomes commonplace it will become a very exciting place to get users experiencing applications from our communities," said David Mandala, project manager of the Ubuntu Mobile and Embedded Group, in a blog posting.
Canonical will release new versions of the software on the same six-month cycle as it uses for the desktop version of the open-source operating system, the company said.
"Ubuntu MID Edition, a fully open-source project, gives the full Internet, with no compromise," boasts the project description said. "All unnecessary complexity in the user experience is eliminated."
Ubuntu MID can be used with a touch screen and has a specially designed Web browser.
