Retrospect 5.0: More reader reports
Retrospect 5.0: More reader reports
Finding OS X clients on a network A reader writes: "If you cannot find an OS X client from Retrospect Desktop, you need to go to the Network Preference on the OS X client and the OS X server and make sure the Ethernet port is at the top, then hit Apply. Then restart the Retrospect Desktop program on the server. This probably wasn't important under the Retrospect OS X preview - because if you didn't see the client, you could add by address. Since adding by address is no longer available in Retrospect 5, this becomes critical."
Retrospect hidden feature Stephen Holtzman found a hidden command in Retrospect that solved a "Trouble writing media" error he kept getting: Hold down Option-Command and select Preferences. Stephen writes: "This brings up a new window. In there, I noticed several features that one can select. One that I noticed had to do with SCSI I checked the box, restarted the program and my backups now work! Retrospect Support confirmed this as the solution."
License code issues Regarding license codes not being accepted on the Dantz web site:
Tim Maddux writes: "I noticed that on one of the pages it said something about the format of my license code being the letter U (or other letters) followed by 10 digits. My license code for Retrospect 4.1E only had 9 digits after the U. I added an extra zero between the U and the rest of the digits, and updated successfully."
Jonathan Bost claims that letters in the license code must be capitalized or it will be rejected. The same goes for entering your new code after the install.
A third reader reports that his formally rejected code was accepted the next day. Perhaps Dantz fixed something on their end.
Robin Jackson adds: "The main application installed fine, however the OS X client licence installed as a Beta."
Steve Smith mistakenly received Retrospect Express after ordering Retrospect Desktop. Dantz is fixing the mix-up. Still, be sure to check you got the version you ordered.
Selector issue follow-up Regarding whether or not selectors are included in Retrospect 5.0, several readers noted that the Preview version was actually a preview of the Desktop version. If you update Retrospect Express, you will not have the functionality available in the Preview version. The Desktop version does include the full complement of selectors.
Dantz confirms this stating: "With the Desktop/Workgroup/Server version you are able to create your own selectors (the Preview Edition was a Server version), but not with the Express."
Slow on SuperDrives? A reader writes: "I had really slow performance backing up with an Apple SuperDrive with Retrospect 5.0 (<10 MB/min). According to Dantz, this sounds typical of all SuperDrives and other Apple CD burners." [See also this thread.]
Log file errors? David Weatherston writes: "I believe that the constant errors reported by Retrospect after a backup occur because many OS X files (logs and so on) have changed in the time since Retrospect first looked at them and the time when they were actually written to the backup disc. I did a backup this weekend of only about 400MB on a very fast drive (took less than ten minutes) and there were about a dozen errors, all of which appeared to be log and configuration files."
Adaptor and OS X issue? Kevin Gillotti offers this possible explanation for problems with HotSyncing in OS X: "If you are using a USB adaptor for a serial cradle, it may be that the adaptor is not yet support OS X (e.g., this is true for Belkin's adaptor).
Kernel panic Brian Hill writes: "I updated to Retrospect 5.0, on a G4 867, connected to a Quantum SDLT drive via an Apple bundled Adaptec 2940U2 SCSI card. As soon as a client is connected to for backup and the transfer begins, I get a kernel panic, caused by com.apple.adaptec75XX. Replacing the card with a slower Adaptec 2930 caused the panics to stop."
Update: Steve Graesser adds: "I too, am having the same problem on a G3 with a 2940U2B SCSI card (Apple installed). Yesterday, I posted a question on the Dantz message boards. Today, the Mac OS X SCSI Card Compatibility List reports the card as a non-supported adapter."