Dantz says Toast update needed for Retrospect Express to work with Que! drive; related Retrospect problem reported

Barry Sharp was having problems backing up his data to a Que! USB CD-RW drive using Retrospect Express. At first, Dantz told him that support for the drive would be forthcoming in an update for Express. More recently, Dantz wrote back indicating that the problem could only be resolved after a Toast update from Adaptec:

We have all the mechanisms in place to support the drive. However one major component is missing and that must be provided by makers of Toast, Adaptec. When using both Toast and Retrospect Express, drivers are loaded in order for each software to access the drive. The Toast driver is usually the one loaded first. When Retrospect Express goes to use the drive, Toast basically says "Nuh, uh. I'm using the drive". Thus, in order to use Retrospect Express, the end user would have to restart your computer to load a Retrospect Express driver.

Not the greatest of user experiences.

So, this past summer, Apple, Adaptec, Dantz, and a few other companies got together to create SDAP (Shared Device Access Protocol) which allows other drivers to load and "use" the drive temporarily without having to restart the computer each time. The component we are now waiting for are the SDAP compliant drivers from Adaptec for Toast.

Unfortunately the Que drive is not the only drive we can not support until these are supplied by Adaptec. We do support the Sony Spressa USB drive because Toast is not bundled there, CharisMac's Discribe is and that is SDAP compliant.

I apologize for the delay, but we too are anxious to have this supported. Adaptec is currently working on it, however, we don't expect anything before the holidays.

Jeff Schewe reports related problems backup up his Power Mac G4's internal drive, using Retrospect 4.2: Backup speed is very slow. The speed is fine with other drives. He adds: "Dantz tech support indicated they have other reports of slow speed. The funny thing is that the same G4 and drive, if backed up as a "client" instead of directly hooked up, backs up normally. The issue may be the Adaptec 2940 card."