Apple TV Special Report: Knowledge Base documents (from Apple)

Apple has posted a Knowledge Base document (#305175) detailing "tips and basic troubleshooting" for the Apple TV. Topics covered include:

• TV screen appears fuzzy or black (you see no video)
• Can see a picture but Apple TV isn't responding
• Can't hear sound
• Remote isn't working
• Other Apple TVs show up periodically in your iTunes Devices list
• Apple TV isn't playing your photo albums or slideshows
• Apple TV still doesn't respond, try restoring it to the original factory settings
• Apple TV can't access the network.

Other Apple Knowledge Base documents concerning the Apple TV include:

• #305162 "Apple TV: WPA-Enterprise encryption does not ask for a user name"
• #305113 "Apple TV cannot join networks that use high ASCII or double-byte characters in their name or password"
• #305127 "Apple TV: Switching between wired and wireless networks"
• #305010 "Apple TV: Connections through proxy servers are not supported"
• #305128 "Apple TV: Wireless networking list does not display my wireless access point's name"
• #305010 "Apple TV: Connections through proxy servers are not supported"
• #305115 "IP ports and protocols used by Apple TV"

Index:

• Available storage space
• Connecting the Apple TV through a Firewall
• Does not appear in/disappears from devices list in iTunes
• HDMI connection does not work -- fixes
• Hot to the touch -- reducing surface temperature
• Incorrect time setting
• Interference with wireless phones
• Internet connection fails
• iPhoto synchronization fails
• Knowledge Base documents (from Apple)
• Performing a factory restore
• Purchased media (iTunes Store movies, songs) not playing -- fixes
• Resolution difficulty
• Running diagnostics
• Slow transfer: Use Ethernet for synchronization
• Translating video so it plays on the Apple TV

Resources