Microsoft said Tuesday that its investigation has turned up no evidence that anything in its November security updates should be causing users to encounter a so-called "black screen of death."
"Microsoft has investigated reports that its November security updates made changes to permissions in the registry that that are resulting in system issues for some customers," Microsoft security response communications lead Christopher Budd said in a statement. "The company has found those reports to be inaccurate and our comprehensive investigation has shown that none of the recently released updates are related to the behavior described in the reports."
Microsoft said it was not contacted by British security firm Prevx before that company went public with its claims. Microsoft said it has reached out to them to let them know the results of its investigation.
The company said on Monday that it would look into the matter, but issued an update later in the day saying it could not verify any issues.
"Our support organization is also not seeing this as an issue," Budd said on Tuesday. "The claims also do not match any known issues that have been documented in the security bulletins or (knowledge base) articles.
Update, 3:15 p.m. PT: Prevx posted an updated blog saying that it has done additional testing.
"Having narrowed down a specific trigger for this condition we've done quite a bit of testing and re-testing on the recent Windows patches," the comapny said. "Since more specifically narrowing down the cause we have been able to exonerate these patches from being a contributory factor."
The company also offered up a mea culpa to Redmond and said it also recommends users keep patching their systems promptly. "We apologize to Microsoft for any inconvenience our blog may have caused."
Microsoft has begun a campaign to actively urge users of its 8-year-old Internet Explorer 6 browser to upgrade.
After launching IE 8 in March, Micosoft has concurred with critics that IE 6 is outdated. Many people have dropped the older browser, but the remaining users are often the tough cases--those who don't have a choice because of corporate computing policy or who aren't tech-savvy enough to realize there's a reason to move on.
This eBay 'Web slice'--basically a live bookmark in Internet Explorer 8--is part of Microsoft's effort to get people to upgrade from IE 6.
(Credit: Screenshot by Stephen Shankland/CNET)It's this latter population Microsoft is targeting with a campaign that runs through June 2010 that touts its own IE 8 as a better alternative. The campaign's first visible elements are a video aimed at online holiday shoppers and a Web slice to promote daily deals at eBay. Web slices are basically live bookmarks that can show miniature Web pages in the browser.
"What we're doing with the outreach is help users understand how to protect themselves against social engineering threats that exist and to help people understand how Internet Explorer 8 puts people in control of their own privacy online," said Ryan Servatius, senior product manager for Internet Explorer. Security was one of the big problems with IE 6, and Microsoft now boasts that security features in IE 8 block 2 million malware sites a day.
According to Net Applications' statistics, Internet Explorer 6 is still the most widely used browser, with 23.3 percent share of usage in October, followed by IE 7 at 18.2 percent and IE 8 at 18.1 percent. The newer browsers are gaining on IE 6, but so are rivals including Mozilla's Firefox, Apple's Safari, and Google's Chrome.
Web developers often gripe about having to support IE 6, which doesn't support many modern features for more sophisticated Web sites and even applications. Microsoft acknowledges that it's holding back development of the Internet, too.
"The best thing a user can do to advance the Web is to help move people off IE 6," Servatius said.
Of course, many will upgrade to IE 8 by buying Windows 7. IE 6 was the browser that shipped with Windows XP, which remains entrenched, but there are signs Windows 7 is a more compelling successor than Windows Vista. That could help the corporate customers move away from IE 6, Servatius said.
"As enterprises migrate from whatever operating system they're using today to Windows 7, that's going to help deprecate IE 6," he said. "What we're doing is working both with consumers worldwide and IT professionals to help them understand what the benefits of a modern browser are."
Microsoft said on Monday that it is looking into reports that its latest security updates are causing some serious problems for certain users.
The problem has been dubbed the "black screen of death" because those affected are left with a black desktop and little else on their screen.
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"Microsoft is investigating reports that its latest release of security updates is resulting in system issues for some customers," the software maker said in a statement. "Once we complete our investigation, we will provide detailed guidance on how to prevent or address these issues. "
The issue was noted by British security firm Prevx on its blog on Friday, with that company also offering a suggested fix for the problem.
"The symptoms are very distinctive and troublesome," Prevx said. "After logging on there is no desktop, task bar, system tray or sidebar. Instead you are left with a totally black screen and a single My Computer Explorer window."
Prevx suggested that the black screen issue can occur on a wide range of Windows machines from Windows NT through Windows 7. In its blog, Prevx said there appear to be many causes of the black-screen issue, not all of which are related to the security update.
"In researching this issue we have identified at least 10 different scenarios which will trigger the same black screen conditions," Prevx said. "These appear to have been around for years now." As for the latest security update, Prevx said changes to the way registry keys are handled appears to be the reason it is causing black screens.
I've asked Microsoft what it recommends users should do for now and will post its answer here.
Microsoft released its latest security updates on November 10, issuing six bulletins addressing 15 flaws.
Update, 3:35 p.m. PT: A Microsoft representative said that the company continues to recommend that customers "test and deploy" the November security updates.
"Based on our investigation so far we can say that we're not seeing this as an issue from our support organization," the representative said. "The issues as described also do not match any known issues that have been documented in the security bulletins or (knowledge base) articles."
I want to be a force for good. Doesn't everyone?
Which is why I was delighted to be moved by the words of Microsoft's Bill Gates during a CNBC TV special in which he and Warren Buffett discussed the meaning of life. Or something similar.
Asked by an audience member what he thought of Steve Jobs and Apple, Gates began with an insouciant smile.
Then he tossed garlands of roses and pearls of praise at the Apple co-founder.
He said: "He's done a fantastic job."
Which was charming in itself. But he continued to describe how Jobs saved Apple: "He brought in a team, he brought in inspiration about great products and design that's made Apple back into being an incredible force in doing good things."
So, from now on, everyone who happens to be a fanperson of either brand should seek out one of his or her supposed mortal enemies, hold hands with them and see if, together, they cannot try to be a force for good things too.
Here's a topic I never thought I'd write about: Dolly Parton, the famed country singer, has endorsed Internet Explorer 8 and its Web Slices feature on YouTube.
During a minute-long video, Parton says she "wouldn't know a gigabyte from a snake bite. But the folks over at Microsoft sure know their computers." She goes on to say Microsoft checked out her "new" Web site and "turned us on to a little thing they call Web Slices."
According to a Microsoft representative, the software giant showed Parton's Web team "the new features in IE 8 and Silverlight, and they liked it so much, they wanted to implement it on their site."
Parton's site now features a three-tab Web Slice that includes her video diary, news on her career, and the option to buy some of her music. The Microsoft representative said in an e-mail that the software company "wasn't involved in the production or scripting" of Parton's Internet Explorer 8 endorsement.
Web Slices, which is available only in IE 8, enables users to keep up with sites they check often, such as ones for Web mail or weather reports. According to Microsoft, "if a Web Slice is available on a page, a green Web Slices icon will appear in the Command Bar." Users can simply click on that icon to subscribe to that page's Web Slice. Once complete, that Web Slice will be displayed in the user's Favorites Bar to make it easier to keep track of those sites the user often visits.
But the very fact that Parton (a portion of whose site is now available as a Web Slice, by the way), would endorse Internet Explorer 8 is a bit surprising. As she points out in the video, she "didn't even know there [were IE versions] 1 through 7."
Regardless, Parton seems to have found her stride. After all, like the singer says, maybe Internet Explorer 8 really is "just like your own little slice of heaven."
Don Reisinger is a technology columnist who has written about everything from HDTVs to computers to Flowbee Haircut Systems. Don is a member of the CNET Blog Network, and posts at The Digital Home. He is not an employee of CNET. Disclosure.
A tour of Bill Gates' mansion in Medina is going for a hefty price tag. The bid to tour his house (and have him guide you around) is up to $35,000. Last year, the tour sold for $8,600, the Seattle PI is reporting.
But before you run out to start bidding, it's only available to those who work at Microsoft as part of its annual charitable giving campaign. According to the Seattle PI, word slipped that the bidding was on the rise this year from Microsoft CIO Tony Scott at the Society for Information Management's SIMposium on Tuesday.
The Seattle PI is saying that employees can also bid to go on a run with CEO Steve Ballmer and the opportunity to buy the "World's Best Bologna Sandwich." But it's the tour of Gates' house that receives top billing every year. And for good reason--that thing is huge.
But all this talk of going on a tour of Bill Gates' house begs an important question: how much would you pay to talk a walk around Bill's house? Let us know in the comments below.
And just to start things off: $500. That's my limit.
Don Reisinger is a technology columnist who has written about everything from HDTVs to computers to Flowbee Haircut Systems. Don is a member of the CNET Blog Network, and posts at The Digital Home. He is not an employee of CNET. Disclosure.
Adoption of Windows 7 continues to grow, with the weeks-old operating system accounting for 4 percent of PCs accessing the Web over the past weekend, according to Net Applications.
By contrast, it took Windows Vista seven months to reach that level, the Web-monitoring firm said in a report.
"The early anticipation and high expectations for Windows 7 seem to have been warranted," Net Applications Executive Vice President Vince Vizzaccaro said in an e-mail.
One of the key questions, though, is whether Windows 7 will help Microsoft regain share from Apple, Vizzaccaro said. "Can Windows 7 stop the slow Windows decline, or even reverse it? I think we'll see that answer develop in the next few months," he said.
A week ago, Net Applications noted that Windows 7 use had topped 3 percent. The new operating system tends to do better on weekends, the time when consumer use accounts for more of the market and then share dips back somewhat as the work week starts.
Windows 7 went on sale October 22, though it was already topping 2 percent market share in Net Applications' daily tracking statistics even before its official debut.
Market researcher NPD said last week that boxed copy sales of Windows 7 were also outpacing those of Windows Vista in its initial days on the market.
Microsoft has also said it is seeing strong interest from businesses, although typically corporations take many months to test a new operating system before deploying it widely.
At TechEd Europe, Microsoft talked about enterprise adoption of Windows 7 and Windows Server 2008 R2, highlighting some early customers of the two products.
"We remain just pleased and humbled by the very warm reception we're seeing," Windows Vice President Tami Reller said in a Webcast on Monday.
Judging by its initial sales, Windows 7 is certainly proving more popular than Vista.
Microsoft sold 234 percent more boxed editions of Windows 7 than it did Vista in the initial releases of both products, according to research released Thursday by NPD Group.
In actual dollars, Windows 7 has also been more successful than Vista. However, early discounts on pre-sales copies and a lack of a promotional boost behind Windows 7 Ultimate led to revenues only 82 percent greater than those of Vista.
"Ultimate was a much bigger part of what Microsoft did with Vista, whereas this time I think they not only kept the price very high, but really kept the focus on the Premium product and the Premium three-pack," explained the author of the report, NPD's Stephen Baker, to CNET News. "Most of the promotional fire that they've put out there has been focused on those, for example, 'Buy a computer, get a $50 copy of Home Premium.' The pre-sales were all pretty much focused on Home Premium."
The numbers provided by NPD include both the initial sales of Windows 7 following its release on October 22 and pre-sales data from the discount program that Microsoft launched in July.
NPD declined to release actual sales figures for Windows 7, but the percentages help tell the story.
Web statistics firm Net Applications also found early adoption of Windows 7 to be strong.
(Credit:
NPD Group)
Sales of PC hardware running the new OS didn't fare quite as well. Though growth in PC sales for the Windows 7 launch was at its highest level for the entire third quarter, it wasn't as strong as during the Vista launch, showing a 6 percent decrease from Vista's initial days.
A mixture of different factors affected the sales of Windows 7 PCs, notes Baker. Vista was launched in January, which traditionally offers a better sales environment than October. Also, the new OS was hurt by sales of PCs with older operating systems, which made up 20 percent of all sales during Windows 7 launch week. In contrast, PCs with older operating systems made up just 6 percent of all sales when Vista hit the market.
Baker doesn't think the current recession had a bearing on the lower PC sales for Windows 7's launch. "We've seen pretty strong sales growth on computers all year regardless of the recession," he said. "People have been buying more units of PCs all year than they had in 2008. At least from a unit perspective, we haven't really seen much impact on the consumer PC market from the recession."
When I wrote on Monday about the ins and outs of what counts as proper licensing of Windows 7, I was worried that it might turn into a flame war. But, instead, readers sent in a whole bunch of really good questions on the intricacies of licensing Windows 7 that went beyond the basics I had covered.
Things like dual-boot machines and systems with beta versions of the operating system raise all sorts of interesting licensing challenges.
Before we dive into the edge cases, though, here's a recap of the basics on Windows 7.
For those upgrading their PC, they can choose from Home Premium, Professional or Ultimate editions. There is also a family pack that includes three upgrade licenses for Windows 7 Home Premium.
Many people will have to do what is known as a custom or "clean" installation, which involves backing up one's data, installing Windows 7, then restoring the data and re-installing all applications.
All users of XP will have to go this route, as will those moving from a 32-bit version of Vista to a 64-bit version of Windows 7 (or vice versa), as well as those who are moving from a higher-end version of Windows Vista to a lower-end version of Windows 7.
Those moving from Windows Vista to the same version of Windows 7 (or to Ultimate) can do what is known as an "in-place" upgrade, which preserves files and applications.
Anyway, on to the tough cases. Here are some of the questions that readers sent me, as well as the answers I heard back from Microsoft.
Q: I installed the release candidate version of Windows 7 on a reformatted hard drive that previously had Windows Vista installed. Can I use the Windows 7 Home Premium Upgrade version to install a licensed copy?
A: Yes. You can do a custom installation ("clean install") to Windows 7 using the upgrade. The Windows 7 installer will detect you have the RC installed, enabling you to do this.
Q: Try as I might, I haven't been able to find any reliable information on whether I can upgrade from Vista Home Premium Edition (that came with my HP Laptop) straight to Windows 7 Professional/Ultimate, or whether it is only possible to upgrade from "Vista Home Premium" to "Windows 7 Home Premium."
A: You can do an in-place upgrade from Home Premium to Ultimate, provided you aren't switching from 32-bit to 64-bit or vice versa. Going from Home Premium to professional, however, requires a custom installation. (For a chart of which versions can be done via in-place upgrades, check out this Microsoft Web page.)
Q: I have Vista Basic on two computers and XP on the other one. So all I would have to do is use a Windows 7 upgrade disc on all three computers? Does one disc do one computer or will it do all three? I live in Canada, not the U.S.
A: In both the U.S. and Canada, your best bet is probably the Windows 7 family pack, which offers a license to upgrade up to three PCs.
Q: Can you use an upgrade disk to run XP (or Vista) in dual-boot (meaning that one partition or hard drive has the older operating system and the other partition or drive has Windows 7?
A: Microsoft treats a dual-boot machine as if it were two PCs, so you can only use the upgrade if you are installing over an existing Windows partition. So, unless you have two licenses already on that system, you will need a full copy of Windows 7.
Q: What about upgrading a Mac?
A: In order to qualify to use the upgrade version, Mac owners need to be running a previously licensed full copy of Windows (not just a beta version). That applies whether one they are using Windows in Boot Camp or using a virtualization product like Parallels or VMWare's Fusion.
(Credit:
Gizmodo)
We've seen slides and videos of Microsoft's Courier dual-screen booklet in action, but nothing has quite explained how all of these things actually work. This document explains Courier's interface, gestures, and features more in-depth than ever before.
This story originally appeared on Gizmodo.
