January 22, 2009 6:14 AM PST

Microsoft cutting 5,000 jobs on weak results

by Ina Fried
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Microsoft said Thursday its sales and earnings for the December quarter fell well below expectations and announced a series of cost-cutting moves, including its first-ever companywide layoffs.

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The software maker said it will cut up to 5,000 jobs, or 5 percent of its workforce, over the next 18 months. About 1,400 jobs were eliminated immediately. The software maker is also paring other expenses, such as delaying salary increases and cutting back on vendors and contractors.

Amid slow PC sales, revenue for the quarter came in at $16.63 billion for its fiscal second quarter that ended December 31, up just 2 percent from a year ago and roughly $900 million less than the company previously projected. Per-share earnings came in at 47 cents, also below forecasts.

Sales in the Windows unit were down 8 percent, amid not only a drop in PC unit sales but also a shift to lower-price Netbooks, for which Microsoft receives less money. The drop in Windows sales was partially offset by strength in the company's server and Xbox divisions.

"Economic activity and IT spend slowed beyond our expectations in the quarter, and we acted quickly to reduce our cost structure and mitigate its impact," Chief Financial Officer Chris Liddell said in a statement. "We are planning for economic uncertainty to continue through the remainder of the fiscal year, almost certainly leading to lower revenue and earnings for the second half, relative to the previous year. In this environment, we will focus on outperforming our competitors and addressing our cost structure."

In its press release, the company said that "due to the volatility of market conditions, going forward, Microsoft is no longer able to offer quantitative revenue and (earnings per share) guidance for the balance of this fiscal year." It said it expects its operating expenses to be about $27.4 billion for its full year ending June 30.

The layoffs are the first across-the-board reductions in Microsoft's ranks in its history, though it has cut jobs in certain areas or locations in the past. Although Microsoft plans to cut 5,000 jobs in total, its overall workforce is not expected to drop that much, as it continues to hire--albeit at a lower rate--in key areas. Overall, CEO Steve Ballmer said in an email to workers that the total workforce will probably drop by 2,000 to 3,000 jobs.

Jobs eliminated include positions in product research and development, sales, HR, legal, finance, information technology and other areas.

Rumors of the cuts had been growing over the past month or so, with some reports suggesting the company could slash more than 15 percent of its workforce and others holding out hope the company could trim costs without laying off full time workers. Fears heightened on Wednesday when workers found themselves unable to access the company's internal, online organizational chart.

The cost-cutting moves, which also include delaying raises and further cuts to its vendor and contractor ranks, should cut its annual operating expenses by $1.5 billion and reduce fiscal-year 2009 capital expenditures by $700 million, Microsoft said.

The software maker had been scheduled to report earnings after the market closed Thursday. The company moved up its analyst conference call as well, which CNET News covered live here.

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft. E-mail Ina.
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by Penguinisto January 22, 2009 6:29 AM PST
Well, at least it isn't the 16,000 predicted... prolly that Comcast stock selloff that kept enough money to keep the layoff numbers down, like someone else has mentioned that kept it from getting worse.

While I can't fully ascribe it to the faltering that I've been predicting for a long time now, it is indisputable that while Apple, IBM, and the big Linux players are holding up very well even in this economy, The Beast has stumbled. MSFT is still turning somewhat of a profit, as are most tech sector corps, but it is no longer enough to sustain its plans for expansion and attempts at maintaining its domination. I seriously take no pleasure in saying it, but it had to be said... MSFT is beginning to fail, and this is where its peak begins to drop.

@ "smilin :)" - you owe Ms. Fried an apology, eh? (though as an admitted MSFT employee, you're prolly a bit busy right now trying to find out if you're on that list or not).

Ah well - let's see how the MSFT crowd spins this one...

/P
Reply to this comment
by slecalvez January 22, 2009 6:42 AM PST
"The Beast has stumbled"????? ***? Common penguinisto... 5000 Jobs Vs 15000 predicted by analysts. MSFT has a LOT of money in the bank. Extremely heatly finance, market cap of 160B!!!!!! What are you talking about. Are you stupid? This shows 1) You have no idea about finance, 2) Your a stupid anti-Microsoft 15 year old kid.
by Super2online January 22, 2009 7:21 AM PST
Typical uninformed anti-Microsoft rubbish. Although I really feel for those that will lose their jobs, dropping 5000 employees is just a modest adjustment for a company that employs over 94,286 employees (http://www.microsoft.com/presspass/inside_ms.mspx#EUCAE). While this represents 18% of the total world wide work force there is no doubt they can easily do this without missing a beat. It's hardly the start of some kind of eminent decline.

As for stumbling, you surely have a short memory. This company as a very long history of getting it right on the second and third tries. Vista was a significant redesign under the hood as well as the UI, hence some initial issues that have for the most part been cleared up. Windows 7 has been getting very strong reviews so I hardly see that as a sign of failing. Penquinisto, you tarnish your ability to influence anyones thinking when you consistently speak of things that anyone who follows tech issues over the years knows is a fallacy. If you ever expect to have any credibility, you must set aside your petty indifferences and speak to the truth rather than your own personal biases.
by Mark_Anderson January 22, 2009 9:33 AM PST
"I seriously take no pleasure in saying it,"

LOL

Mind you I agree - it seems MS must move with the times and restructure. Perhaps this is no bad thing and the wake up call MS needs.
by Random_Walk January 22, 2009 10:52 AM PST
"***?"

He is correct, but does not say why. This might explain why, from the article where Ina Fried writes: "Sales in the Windows unit were down 8 percent". CNN names Vista in particular.
by pithenumber January 22, 2009 10:58 AM PST
@randomwalk
Vista sucked, its the new ME
Windows 7 is awesome, it is the new XP
if you wish to argue with me about Win7, try the Beta, I love Linux and have tried the Mac, now MS haters, try Windows7 before you hate it.
by dhavleak January 22, 2009 11:10 AM PST
@ penguinisto:

"I seriously take no pleasure in saying it"

followed by:

"... as an admitted MSFT employee, you're prolly a bit busy right now trying to find out if you're on that list or not"

and

"Ah well - let's see how the MSFT crowd spins this one..."

Have some common human decency dude..
by Random_Walk January 22, 2009 4:47 PM PST
pithenumber, It matters not to me whether Vista "sucked" or not. The numbers are what tell the tale. Vista or Windows, depending on CNN or CNET, sales are down 8%. The reason why the sales are down is not of importance, only that they are down, which is the reason slecalvez had missed, and Penguinisto did not mention or know specifically.
by Penguinisto January 22, 2009 8:21 PM PST
@dhavleak...

You are right - it is pretty harsh to kick someone when they're down.

That said, I do wonder if any of the really fervent MSFT cheerleaders in the CNET talkbacks are among those who get the axe. If so, what has changed in their opinion of the products they hotly defended (and in some cases, spread a thick layer of FUD in defense of). If not, what saved them?

But yeah - Random_Walk nailed it - Vista sucked hind teat, enough to drag the Windows division downwards. Forrester (or Gartner? I forget) mentioned this today as well.

Rationalize it all you want, but I know for fact that it wasn't any of the Windows server products that killed things - those have longer cycles. It wasn't MCE, since that's too niche of a market. Someone in here mentioned netbooks, but that doesn't explain it either, since Apple (which doesn't make netbooks) GREW by 22 frickin' percent YoY - the majority of their Mac sales were (drum roll please...) notebooks.

/P
by dennisl59 January 22, 2009 6:40 AM PST
For those of you with short memories, didn't Microsoft just a couple weeks back DENIED they were laying off, just that they were "evaluating". Dell, for those that might care, will be next. Thank You.
Reply to this comment
by J. Blow January 22, 2009 8:20 AM PST
yes of course they did. How would you like to be an employee and hear, two weeks prior to an actual announcement, that there were going to be job cuts? All production stops when something like that happens as people wait to see if it is going to affect them.

It would be worse if you had to sit around for two weeks wondering if you were on the list or not.
by Penguinisto January 22, 2009 8:25 PM PST
Hate to say it Anonymous, but the MSFT cheerleader is right. You don't want to create an atmosphere of fear by saying that you might slash jobs... tends to toss your company's productivity down the crapper, as panicked employees furiously polish their resumes and spend more of their workdays talking to headhunters.
by shbl January 22, 2009 6:41 AM PST
I agree that Microsoft has a lot of dead weight employees that could easily be cut, to include sales management. Many of the Microsoft sales offices are stacked with sales management sitting in large offices who manage very few people and do nothing to help a sale. I would say Microsoft would be safe to eliminate the sales management paper pusher types who bring nothing to the table but big egos and high salaries.
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by Orion Blastar January 22, 2009 6:56 AM PST
Microsoft has too many "Turkey" products that cost more to support than the revenue they bring in.

Apple once had this problem before Steve Jobs came back to fix things. The first thing Jobs did was kill the Newton, Apple printers, Apple scanners, and improve the quality of the Macintosh line. The lower costing iMac was invented, maybe Microsoft needs to invent a lower costing Windows with just the core OS minus bloated features maybe base it on Windows XP and call it Windows Lite 1.0 or Windows Legacy Edition and sell it for $70 or $50 a CD. That will help fight piracy, plus give people who don't like Vista an option to use a different OS and still run legacy Windows programs.

The Zune is a pale imitation of the iPod. The XBox 360 is a pale imitation of the Playstation 3. Either get rid of them, or spin them off to a different company by selling the tech or making a new company and split it off from the main Microsoft. Call it ZuneX or Zunebox or Zunesoft or something. That should keep the DOJ happy if Microsoft spins off Turkey products into smaller companies and away from the main company and make them independent.

Support a third party OS like AROS, HaikuOS, or even Linux and develop Microsoft applications for that platform. Open Source software operating system need the applications as well as Windows. Remember that Wordperfect's success was that it was ported to as many different operating systems as possible. But don't port MS-Office 2007, port MS-Office 2000 or XP as MS-Office Alternative and put in import export options for MS-Office 2007 DOCX MSOpenXML formats. That way Microsoft can promote the new format on different operating systems. being Anti-Linux is stupid and will cost Microsoft in the long run, supporting alternative operating systems will win Microsoft some good will and silence some critics.
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by realistic1 January 22, 2009 7:36 AM PST
"The XBox 360 is a pale imitation of the Playstation 3."

Did you even read this article? Or any article about the video games industry over the past year? Here's a quote from the article you are unsuccessfully commenting on:

"The drop in Windows sales was partially offset by strength in the company's server and Xbox divisions."

Now read some other articles. Xbox 360 console and game sales have been tremendous, easily surpassing those of the Playstation 3.

Another gem from you - "supporting alternative operating systems will win Microsoft some good will and silence some critics."

Microsoft wisely chose to support the right alternative operating system, Mac OS. Linux support would be a waste. Why do consumers like Linux? Because they don't have to pay for it, which means they won't be paying for Microsoft software.
by myles taylor January 22, 2009 7:39 AM PST
I agree and disagree with you. The XBox 360 is not a pale imitation of the PS3; it's a strong competitor. Right now it's kicking the PS3's butt and is one of the few products Microsoft has that is actually bringing in revenue.

I agree with you about the Zune, Microsoft needs to ditch that product.
by t8 January 22, 2009 8:03 AM PST
To the comment above.
Xbox has been a financial liability for years.
If they are making a profit now, it is only paying off a debt and will be for some time to come.
I remember a 1 billion hit they had a while back because they had to support product faults longer than expected.
Xbox is a shoddy product.
by pithenumber January 22, 2009 11:03 AM PST
PS3 is struggling to compete with XBox 360, Sony loses money for every PS3 sold.
Zune? just ditch it MS
by ewsachse January 22, 2009 7:38 AM PST
How the F&%K is the "XBox 360 is a pale imitation of the Playstation 3"? The 360 outsells the PS3 by leaps and bounds? Even the lowly PS2 outsells its big brother PS3

Sony is losing at least $50 per PS3 sold. Get a grip on your anti-Microsoft stance.
Reply to this comment
by MSSlayer January 22, 2009 9:34 AM PST
The PS3 is cutting edge technology.

Xbox is a pile of crap.

If you want to argue that sales means anything, then let's discuss that the Jonas Brothers must be the most talented "singers" around.
by pithenumber January 22, 2009 11:10 AM PST
the PS3 is cutting edge technology that is a piece of overpriced crap
was AMD Phenom cutting edge tech? yes it had 4 cores on one die, was it a piece of overpriced crap? yes
Phenom II, nothing cutting edge about it, DDR3 has been around forever, 4 cores on a die isn't new, but is it worth my money, yes.
Bluray is crap until it drops in price (when the first $99 player comes out is cheap enough), it is cutting edge tech.
by myles taylor January 22, 2009 7:41 AM PST
I'm not the biggest Microsoft fan, but I'm sad to see this. I was hoping they could pull through without any layoffs. I'm glad to see that it's less than was predicted and that they are still hiring in other areas. Who knows; maybe some of the people laid off can get jobs in other areas in Microsoft. At any rate, this is sad news all around, although not unexpected.
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by ausernamenoonehaschosen January 22, 2009 7:44 AM PST
Maybe now they will begin to learn that you should bring a product to market only after it is completed (i.e. quality tested). I'm thinking of the 360, Vista, and Zune; each have had some very embarassing issues, especially at the release (e.g. red ring of death, scratching of DVD's, Vista (nuff said), and poor music management software that had to be completely rewritten after version 1.0, accurate clocks, etc, etc.)
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by pithenumber January 22, 2009 11:11 AM PST
it takes more than 1 try for MS, Windows 7 is try 2, and it works, Vista was try 1 and it sucked. Windows needed to get to 3.1 before it was popular.
by kwhsy82 January 22, 2009 7:59 AM PST
I'm glad Steve so clearly said it was solely the economy. No missteps from Microsoft, no missteps from Steve himself. Just the economy.
Hmm, guess the economy differs for Apple and IBM?
Hmm, guess if Vista had been superb, they still would be doing this?
Hmm, the fact this blindsided them to rush out releases to Wall Street?
Please don't enter me into the Apple/MSFT debate comments. That's not my point. And I get that MSFT is populated by humans, fallible as us all. I just thought some: "We've done excellent work and had to make our corrections too, and this is one of them. We want to build on successes and trim some of our less successful efforts" might have been appropriate. They certainly deserve credit for say all their server products; conversely, Vista or Zune have been less than home runs.
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by Mark_Anderson January 22, 2009 9:35 AM PST
"Hmm, guess the economy differs for Apple and IBM?"

Actually given the sectors they serve it does.
by Random_Walk January 22, 2009 10:47 AM PST
Maybe. IBM does sell services just as Microsoft does, and Apple does sell computers with OSX installed, that competes with Microsoft sales of Vista. Different sector are not different markets, however.
by technologyRules January 22, 2009 8:04 AM PST
Although xbox 360 sales are up -- the earnings report suggests Microsoft may still be losing money on them.

Ars Technica:

The usual ugly duckling of Microsoft's divisions, Entertainment and Devices, did see a growth in revenue of three percent, which the company ascribes to booming sales of the Xbox 360?it moved 6 million of the consoles this past quarter. Unfortunately, in the previous quarter, a rise in revenue in this division was accompanied by an increased loss. The earnings statement didn't comment on whether that was the case this time around, but it's likely that the issue will come up in the earnings call.
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by imacpwr January 22, 2009 8:15 AM PST
CNN Quote: "The software maker said sales of its Vista operating system slumped 8%"

http://money.cnn.com/2009/01/22/technology/microsoft_jobs/index.htm?postversion=2009012209

Ina Fried Quote: "Sales in the Windows unit were down 8 percent".

Come on Ina.. afraid to use the "V" word on c|net...? ;-)
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by Obamarules January 22, 2009 8:38 AM PST
In one of the worst quarters in recent times, Microsoft turned a profit and increased total revenue. It could have handled any workforce problems through attrition. That is, if the current leadership actually cared about its people. It obviously doesn't. Which would be fine except that it has always framed itself as an employee friendly corporation.
Face it, Gates is gone and Microsoft is just another corporation managed by self serving executives who will run the company to meet short term goals which maximize executive compensation.
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by Penguinisto January 22, 2009 8:29 PM PST
Actually, they barely eked along, and remember that they just got done selling $2.1bn in Comcast stock. Without that, odds are good that their call would look worse than they did today.

Seriously - when your competition is growing at still-explosive levels, and you're barely eking out 2% with little promise of improvement for at least a year (and even then maybe, if Windows 7 actually does something)?
by Pete Saman January 22, 2009 8:54 AM PST
A lot of companies are using the recession to shake out the dead wood and under performing business units. Any idea how many MSN employees are affected? It will be interesting to see if Google plans any cuts.
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by OFC_Rocco January 22, 2009 9:06 AM PST
Ok, lets be civil here.
Microsoft is hitting a big rut in the road and is bouncing off some deadwood. This is a good thing.
All the acrimony over something stupid like gaming platforms should be taken somewhere else as all consoles are useless to a society as a whole. Microsoft windows is a useful program insofar as it does what it is supposed to do, business applications, web surfing, and some entertainment uses. The Mac software does this but on a simpler level. Such is life.

What I really don't like are bullyboy tactics employed by some of the posters here who think that hiding behind a pseudonym gives them the right to personally attack people like Ina and other posters who post their opinions in any forum, showing low class breeding and a mule headed stubbornness even when beaten over the head with facts!

Now, beating at people who use Linux shows even lower class ethics, we are a "FREEWARE" community helping to support all the people who cannot afford to use Big Bills OS or Mr. Jobs hardware / software combination's, I myself use a combination of software OS's depending on what I need to do at the time. Such is life.
Microsoft has truly grown to an unprecedented gargantuan size and any stumble can cause it to hemorrhage assets like a waterfall if successful surgery is not done quickly and the wounds properly cauterized. Xbox, Zune, and any other dependent needs to be cut loose to either sink or swim under it's own power away from the parent company's embrace. Thus is life.

Vista has been a technicians nightmare ever since it's opening day, and Microsoft is trying to bury their mistake by coming out with Windows 7, my tests of the new os have been inconclusive to the extreme.
It seems quicker than Vista and will run properly on substandard hardware, but is not really much more than a flashier Vista. The firewall seems to be much weaker, while the bells and whistles are much gaudier and harder to turn off (I don't need pretty, I need functionality). Various benchmarking tests revealed slight increases in video benchmarks while cpu benchmarks seem to run in the lower range even after substantial tweaking, this compared between Xp pro and Windows 7. The real bad thing was the crash that took out the hard drive that Windows 7 resided on.....Boom, no use until a reformat was done.
Reply to this comment
by pithenumber January 22, 2009 11:15 AM PST
Windows 7 performs poorly on substandard hardware, how low end did you get, netbooks fly through Windows 7.
by OFC_Rocco January 23, 2009 10:09 AM PST
The machine described is an older Powergystics box, semperon 3500+ 200 watt power supply 1 gig of ddr 266 ram and a 256 meg video card in a pcie slot. DVD/RW drive, usb 1.0, installed to a 5200 rpm, ide laptop hard drive, get the picture?
On this crappy hardware it has run as well as XP ever did.
by MSSlayer January 22, 2009 9:36 AM PST
Any word if the shill division is cutting dead weight.

It would almost be sad to see vegehead, seaspray, future boy and the rest of the MS parrots no longer get paid for posting nonsense.

Almost.
Reply to this comment
by Penguinisto January 23, 2009 6:59 AM PST
I'm thinking they'll be really quiet over the next couple of weeks...
by Ted Miller January 22, 2009 9:52 AM PST
Yup, Vista equals layoffs. Whats an operating system where you cannot file manage in a timely fashion.

Yes they sold many units, millions as matter of fact, but to a very gullible group of computer makers who tried to shove their Vista PC's down our throats. I actually sold 700mhz to 1.5Ghz used computers with XP and along with trade ins of Vista computers. I am NOT kidding, people just don't want them. I admit I use a vista computer at home, but that does not meen I like it.

I also hear through the rumer mill that Windows 7 is not going to measure up either, and that will equal more layoffs. Its a wonder that so many large corporations INSIST ON BEING STUPID!
Reply to this comment
by pithenumber January 22, 2009 11:18 AM PST
Windows 7 not good, where did you hear this? All the review I've seen have been remarkably positive. Try the Beta, works on netbooks nearly as fast as XP, there will be a strip down netbook version, think of how fast that is going to be.
by bama3 January 22, 2009 10:31 AM PST
i think a few of you are not reading through the financial data to see where a lot of the losses get attributed. Yes, Vista is not selling well but lets look at why MS numbers are down as a whole. (and do realize there numbers are down but they do have an overall profit). In terms of OS sales, Netbook sales which are largely Windows based are using XP. The plus is that they are running an MS OS thus MS makes money. The downside here is that XP on Netbooks are sold at a discounted rate so MS makes less money. The volume of Windows sales is doing well but the problem is that the did not plan well for OS sales being driven by Netbooks. This is due to economy and not the product.

Sales in other divisions were pretty good and as expected. if you take half of the Netbook sales and make them Vista (which is terrible on Nebooks) or if make them Notebook sales which have regular price for the OS then the financial report looks a lot different.

The point i am making is don't think people are not buying MS products right now. They are just buying cheaper versions of the OS which has affected sales numbers.
Reply to this comment
by Random_Walk January 22, 2009 10:57 AM PST
"The plus is that they are running an MS OS thus MS makes money. "

If this were true then why are Windows sales down by 8%? Netbooks did not take enough of the market to easily account for the difference.
by bama3 January 22, 2009 11:32 AM PST
Nebooks alone accounted for 5.5 mil shipments:
http://arstechnica.com/news.ars/post/20081221-netbook-sales-surge-in-economic-downturn-wheres-apple.html

Now consider MS makes probably 1/4 the price on these netbooks as it would Vista.
by Random_Walk January 22, 2009 4:49 PM PST
Windows-based netbooks, Linux-based netbooks, or all netbooks?
by hounddoglgs January 22, 2009 11:13 AM PST
But wait a minute... according to M$ and all the fanboys, Vista is selling like hotcakes, Zune is the iPhone killer, and the XBox doesn't suffer any competition from the Wii. How could this be happening?!?!

BWAHAHAHA!!!

Take a clue M$, ditch Monkey Boy already!
Reply to this comment
by pithenumber January 22, 2009 11:21 AM PST
Vista didn't measure up and all the fanboys, along with some Linux geeks and people who don't really care about the OS say Windows 7 is awesome. XBox360 does suffer competition from Wii, but Wii and the 360 selling to different people, Wii is family oriented and 360 is hardcore gamer oriented.
by OFC_Rocco January 22, 2009 11:59 AM PST
Still, gamer consoles are as a rule, useless.
If microsoft thinks they will float they should kick them loose and see, I would bet they sink in a year or two.
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About Beyond Binary

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft.


Beyond Binary is a look at how technology is changing our lives and the people behind all that life-changing stuff, with an extra emphasis on that which emanates from Redmond, Wash.

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