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February 20, 2009 2:05 AM PST

Generation G: Wired to care, wired to share

by Tim Leberecht
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(Credit: Zimbio)

Trendwatching gets it right (again): "Giving is the new taking, and sharing is the new giving." That's the key assertion in this month's trend briefing, which describes the characteristics of Generation G (for generosity) and offers eight ways for brands to join: from Tryvertising to Brand Butlers to Random Acts of Kindness (RAK).... Read more

December 31, 2008 8:44 PM PST

The business leader 2009: Chief Meaning Officer

by Tim Leberecht
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2009 will be a year of major uncertainty. The doom and gloom of the economic downturn, the deterioration of mass markets, the pervasiveness of the digital lifestyle, a host of explosive political conflicts, and the fragmentation of traditional societal institutions are causing anxiety and propel a new search for simplicity and non-economic value systems.

Consumption-driven wealth and status are being replaced by identity, belonging, and a strong desire to contribute and do something "meaningful" rather than just acquire things. Trust and reputation are no longer enablers for the exchange of goods, services, and information, they are replacing them. Values are the new value. Meaning is succeeding experience and customer satisfaction. "The job of leadership today is not just to make money. It's to make meaning," writes management consultant John Hagel. Out: Bottom-line-pragmatists and financial wizards. In: philosophers and ethicists.

This new cultural climate presents a historic opportunity for brands to transform themselves into arbiters of meaning. Becoming Chief Meaning Officers, business leaders must move beyond simply connecting products and customers with the goal to facilitate transactions - they must now create "meaning" through actions and interactions. When your brand is a vector, your base becomes a movement - that's what we learned from Barack Obama's campaign.

In 2009, we will see more examples of "meaningful marketing" and businesses generating value that goes beyond just meeting consumers' needs. This will imply several profound paradigm shifts: essence instead of luxury, free sharing instead of monetized scarcity, radical transparency instead of brand control, authenticity instead of image, empathy instead of focus groups, conversations instead of messaging, collaboration instead of dissemination. A "meaning surplus" will become imperative: Only brands that give more than they take will be able to create sustained brand loyalty.

September 20, 2008 6:43 PM PDT

Egonomics and the "Recognition Economy"

by Tim Leberecht
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In May this year, frog design founder Hartmut Esslinger spoke at the German Trend Day in Hamburg. The Trend Day is an influential annual forum that gathers thought leaders from business, media, and academia to discuss emerging social and cultural trends. This year's theme was "Identity Management," and other speakers besides Hartmut included Richard Florida, Danny Choo, and David Bosshart.

The organizers have synthesized the research, interviews, and lectures of the two-day symposium into a manifesto that is worth reading:

http://www.slideshare.net/TrendBuero/identity-management-manifesto-presentation

The paper argues that today's "attention economy" will be succeeded by a "recognition economy," in which opportunities for design will continue to increase: "Compulsory self-responsibility will force consumers to optimize their self. This self will call for deliberate decisions and new orientation frames. Identity will become a management assignment. Recognition will become the new key quantity." The result is what the authors call "Egonomics - an economy geared to the own self." Egonomics comprises of the following pillars: Body: Healthstyle; Security: Authentification; Relationships: Connectivity; Recognition: Reputation; Self-actualization: Creativity.

April 27, 2008 12:31 AM PDT

Democratic exclusivity: micro-dining

by Tim Leberecht
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(Credit: Le Timbre)

After reading and talking so much recently about the concept of "democratic exclusivity" (first coined by Ed Cotton on the Influx Insights blog and then promoted by the relentless Piers Fawkes), I was delighted to finally experience it myself when I was strolling the streets of Paris last week. I spent a day (a micro-vacation!) in the not-so-touristy 6th district around Metro Vavin in Montparnasse (in fact, I rarely left it, which was a much more satisfying experience than zig-zagging from the left to the right bank all the time as I used to) and discovered "Le Timbre," (French for "the stamp"), a true micro-restaurant in the size of, yep, a stamp. Literally squeezed into a hole-in-the-wall, this place has a total of 12 tables and 24 tightly packed seats, and one is forced by proximity to engage accidental dining partners.

Space is not the only thing that's micro about "Le Stamp:" The fixed price menu is very limited with only two or three choices of every course. The chef is from Manchester, UK, but the food is French and excellent. Reservations are competitive but democratic: As with the Momofuku Ko restaurant in New York, status doesn't matter for landing one of the few tables; everyone can make a reservation, even on short notice. Nonetheless, the dining experience is exclusive -- the night I was there, the waiting line of people exceeded the number of guests still working on their meals, which struck me as a very obvious manifestation of "artificial scarcity." Blend scarcity and timing and you create buzz and intrigue, writes Ed Cotton. Oui!

January 12, 2008 4:07 PM PST

Small products, big innovation: The dawn of a nano age?

by Tim Leberecht
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(Credit: Hem.com)

Europe loves the VW Beetle, the Renault Twingo, and the Smart. The U.S. has the Mini and will finally get the Smart, too. And recently India proudly presented the spiritual successor to all of these--the $2,500 Tata Nano, a "people's car" that is widely gushed about, not only for its surprisingly slick design but also for its innovations.

In recent years, ecoconcerns, design savvy, and an (urban) willingness to quest for practicality have fostered the trend toward specialized cars that are as small as the niches they serve. While the idea of a small car is not new, in the case of the Nano, and that's an interesting addendum, the miniaturization of the product goes along with a miniaturization of price, development process, and distribution model. The Nano is the world's new "cheapest car," it was developed and designed by an off-site micro-organization, and it operates with a decentralized distribution model that allows the suppliers who assemble the car to also sell and service it directly to the consumers. What you can learn from Tata: shrink the product, shrink the feature list (no frills!), shrink the development team (no red tape!), shrink the price (ultra low cost!), and shrink (localize!) assembly and distribution. Think small, score big.

In fact, nano is the new big. Language is always a good indicator of cultural shifts. There is talk of the "Nano-effect," of "nano-sphere," and the magazine Nanowerk observes that, "Over the course of the last 12 months, the LexisNexis database of newspaper articles records 239 stories referring to nanotechnology in the British press. In the same period there have been 239 stories referring to 'iPod' and 'nano'."

India's Economic Times even proclaims the "coming Nano Age:"

"Small is getting a big play. Part of the push is coming from companies eager to stuff cell phones with value add-ons and another is about demonstrating technology that is smart, simple, small and beautiful. (...)Nanotech products or small, nifty gadgets may not be cheap, as the emphasis is not on price cutting but efficiency at a small scale. Though it remains to be seen whether, the Tata Nano, a nanotech medical device or a pocket printer, will set the cash counters ringing."

January 6, 2008 10:23 AM PST

RenGen: a generation of cultural consumers?

by Tim Leberecht
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(Credit: RenGen)

Isn't it interesting how trends are made? "One of the things I like about trends is that they seem so easy -- Blue is the color of 2008! GenY likes health food!" observes Stacey Gillar. Coupling the disparate ("Chic Trash"), pushing an already extreme concept to the extreme ("Radical Transparency"), or simply announcing the advent of something "new" ("Nouvelle Vague," "Nouveau Niche," etc.) are some of the flourishing categories. Or you simply repackage an old concept.

"RenGen," short for Renaissance Generation and the title of Patricia Martin's, well, trend-setting new book, falls under the latter. It is the latest in a long series of attempts to aggregate individuals into a cohesive stratum that is bigger than the sum of its members -- initially, based on socio-economic characteristics (Baby Boomer), and then increasingly also on attitudinal and behavioral traits (Generation X, Generation Y, Generation C).

The idea of the original historic renaissance, from which Martin derives her RenGen, has survived many trends. Reviving the philosophical impetus from ancient Greek philosophy, it believed that, per Wikipedia's definition, "it was possible to acquire a universal learning in order to develop one's potential, covering both the arts and the sciences." When someone is called a Renaissance Man today, it is meant that "he does not just have broad interests or a superficial knowledge of several fields, but better that his knowledge is rather profound, and often that he also has proficiency or accomplishments in (at least some of) these fields, and in some cases even at a level comparable to the proficiency or the accomplishments of an expert."

The RenGen, according to Martin's definition, is "a cultural movement created by the confluence of art, education, entertainment, and business." While the language is different, this still sounds strikingly similar to Da Vinci's generation. But wait, one thing is different with the new RenGen: "A powerful new player is at its center: the cultural consumer." Aha! That reminds one of Richard Florida's Creative Class or Tyler Brule's Monocle Magazine, both of which are built on the assumption that the human need for culture, defying all swan songs of cultural pessimism, ranks high in Maslow's pyramid, and that today's Renaissance Man is a multi-disciplinary multi-tasker who embraces several disciplines, ideas, and ideologies -- and can afford it. Confluence follows affluence. Culture, in a Renaissance kind of way, is the opposite of Stephen Colbert's "truthiness;" it is the insight that any possible human expression will find its form, and that the values of religion, technology, commerce, and politics can be moderated by a truth-seeking collective identity. Cultural consumerism, in contrast, means that any possible human expression can become a product, and that the values of religion, technology, commerce, and politics can be consumed by a fun-seeking collective identity. The renaissance was a movement of like-minded individuals with shared values; the RenGen is a cohort of consumers with an affinity for similar purchases.

The trick with books like "RenGen" is that they create a vessel for a desired collective identity rather than examining it. They do so by addressing the aspirational ego of the reader: Who doesn't want to be a Renaissance Man or Woman? You enjoy reading the book because it articulates an unarticulated desire and provides a convenient frame for the irreconcilable contradictions of modern life. On the surface, the charm of the homo universalis lies in its very universal character: You're not really good at anything? No problem, then be a cultural consumer, ahem, sorry, Renaissance Man. Or, if that doesn't work, just be a member of the RenGen!

December 24, 2007 1:12 PM PST

In between years: Trends and snippets

by Tim Leberecht
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Soccer and innovation: I blogged about "what Ronaldinho and FC Barcelona can teach you about innovation" before "el clįsico" on Sunday, and, well, there was a certain risk that my bold claim would backfire. Madrid slammed Barca in its own backyard 1-0, and while I'm flattered that my favorite Fox soccer analyst Bobby McMahon is linking to my post, his comment still stings a little...

Monarchy 2.0: Queen Elizabeth has launched a new channel on YouTube--the Royal Channel--that will broadcast her traditional Christmas address, at 7 a.m. PST Tuesday. According to a YouTube representative (via The New York Times), the channel has been a huge success so far, drawing hundreds of thousands of viewers. The most popular clip is the 1957 broadcast of the Queen's Christmas address, with more than 400,000 viewers.

Trends of the trends: That time of the year again. Media pundits are out-forecasting one other with their predictions for 2008 trends. Here's a compilation: consumer trends, advertising and marketing trends, fashion trends, IT trends, security trends, marketing trends for small and medium-sized businesses, media trends, air travel trends, and there are many more...

Mobile: Speaking of trends, David Armano argues that 2007 was the year of social media and that 2008 will be the year of mobile media. You may be thinking: I've heard that one before. But perhaps he's right. Fueled by the "iPhone effect," this time companies may actually live up to the hype. There are indeed signs of bona fide innovations on the horizon: "Silicon Valley's first phone company," Ribbit, is all the talk right now in Silicon Valley; "viral" WiFi models like that of Fon will continue to thrive; more local businesses and chains will offer free Wi-Fi; and Google's Android platform will drive tons of new business for user interface designers and developers. And then there is the new Skypephone with its iSkoot software. And the Google phone...?

Conversation analytics: New metrics for social media are in high demand. How, for example, do you track and analyze conversations on Twitter? Tweeterboard is an attempt to provide "conversation analytics," and one of the parameters it uses to gauge someone's influence on Twitter is the level of "giving and receiving love..."

Happy Holidays!

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About Matter/Anti-Matter

Tim Leberecht and Adam Richardson both work for Frog Design, a consulting firm specialized in designing innovative products and services for Fortune 500 clients. On the Matter / Anti-Matter blog, they engage in a debate around questions they face day-to-day in their work, using convergence/divergence as a lens through which to look at the pressing issues in business, culture, and technology. What makes a successful convergent product or a successful divergent innovation? Is convergence a myth that users don't really care about, or is the current state of convergence just not satisfying enough for them to embrace? How much divergence of innovation is good, and when does it just become confusing? How do you stay on top of people's ever changing needs and wants?

They are members of the CNET Blog Network and are not employees of CNET.

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