(Credit:
Maple and Leek)
Twitter’s “suggested users” list is a Who’s Who of Twitter celebrities, featuring the likes of Al Gore, Lance Armstrong, Ashton Kutcher, John McCain, Martha Stewart, and others with millions of followers. The New York Times claimed that a spot on the list would guarantee 500,000 additional followers and reported that social media guru Jason Calacanis had offered $250,000 to be listed.
Last Friday, Twitter did something remarkable. It added a number of well-known social entrepreneurs and innovators to this list, among them Social Edge, Skoll Foundation, Kiva, Matt Flannery (Kiva co-founder), Acumen Fund, Jacqueline Novogratz (Acumen Fund founder), charity: water, GOOD Magazine, Kjerstin Erickson (FORGE founder), and Room to Read. Not knowing what was going on, Kiva’s Flannery thought there was a spam attack and complained about the 500 new users a minute he was getting. But not for long.
Twitter’s move is huge, not only because it propels social entrepreneurs to enter mainstream but also because the microblogging service--THE trading floor for attention on the Web--has decided to give away some of the attention it attracts to promote good causes. Consider it the New Socialism: a redistribution of attention, not of material wealth. What’s even more remarkable is the reaction of one of the benefitting organizations, Social Edge, which immediately sent out a message to all its new users pointing them to a list of 100 other social entrepreneurs and innovators on Twitter. Give more than you take: that’s the power of meaningful marketing and exactly the kind of giving that makes companies thrive in the ‘share economy.' Good creates more good.
There are other, even more immediate ways in which Twitter can be used for doing good. My colleague Jacob Zukerman proposed it the other day, and I found the concept instantly compelling: instant social action, enabled by Twitter. Tweet Mobs for collective action. The idea is simple: Convert all the attention on Twitter into real-world action--in real-time. With some twitter users attracting more than a million followers, their social influence is significant--why not use it for social good, especially when you can “eventize” it by creating artificially scarce moments of real-time public collaboration?
The link between tweet and deed is not new on Twitter and exists in various formats (Mashable has provided a great overview): Cause-related fundraising (Tweet fund drives) via Twitter has been made popular by Twestival, Tweetsgiving,12for12k, Tweetathon, and others. An alternate concept is Twollars, a Twitter-based currency with no hard money value that allows users to pledge money to charity using Twitter. Describing itself as “a currency of appreciation for Twitter,” it effectively connects micro-payments with micro-blogging. (Speaking of currencies, PollyTrade links Twitter accounts to E*Trade account and allows brokers to trade stock via Twitter.) And there are Tweet-Ups--offline events initiated and organized via Twitter--but in this case, too, the tweet and the deed are asynchronous. Carrotmob, a congenial social media platform for social activism, uses Twitter, but it still requires a moment of translation as well: good will and a commitment to a cause can be immediately “socialized,” however, the output--the action--still occurs via intermediary.
All these formats do not convert instantly into offline action in the way Flash Mobs do. What if followers not only follow but do (in the best “Here Comes Everybody” style)? What if Blog Action Day became Twitter Action Minute? These Twitter Mobs or Smart Tweets would capitalize on the unique combination of peer pressure, presence, location-based eventization, and of course, sheer reach. The train wreck Sarah Lacy-Mark Zuckerberg interview at SXSW 2008 was a negative example of live-mobbing on Twitter, a disaster unfolding in real-time, amplified through the synchronous meta-conversation on Twitter. The #CNNfail campaign in response to CNN’s deficient coverage of the Iranian election, was another one. The enormous power of these real-time conversations is frightening, but it is also promising. The more optimistic equation goes like this: Attention = social capital = social action. What if a group of Twitter followers all picked up one piece of garbage from the street? What if they all gave food to a homeless person? What if they exchanged money, products, hugged a stranger, etc.? And so on. It’d be a real-time, real-world transaction that would be as swift as the transactions taking place at breathtaking pace every second in the highly virtual realm of international finance. A smart attention-to-action cascade. A Good Mob.
Maybe a fantasy--but a good one.
(Credit:
Thornberg & Forester)
I work for frog design, and frequently at conferences and parties, people ask me about the name: What does it mean? Where does it come from? While some suspect it symbolizes the agility of that animal species, the truth is that our German founder, Hartmut Esslinger, coined it as an acronym for "federal republic of germany" -- the lower case spelling of "frog" referencing the egalitarian tradition of Marxist semantics, back then in the 60s when frog was born.
Sam Birger, the founder of Nomenon, a renowned naming firm, whom I met in NY last week, thought it was an ok name because it'd start a conversation by offering a good dose of ambiguity. He and I talked about the value of brand names, and Sam cited Hulu, the IPTV site, as a good example of an effective name ("distinct but universal") that helped them establish a premium brand in record time.
In today's New York Times, I came across a whole new twist in the naming game that may further validate or jeopardize all fidem nominem, depending on your viewpoint: pseudo-credibility. At first glance, Thornberg & Forester may sound like "a stodgy, corporate Wall Street firm that's been around for a 100 years," the Times writes. But, as it turns out, it's the concocted name of a one year-old Manhattan design and communications group, none of which three co-founders possesses a last name of Thornberg or Forester. "We take our work seriously, but we don't take ourselves seriously," says Elizabeth Kiehner, one of the founders. Hence the fake name that promises one thing and delivers another, in almost a situationist way of manipulating the public perception.
Not a bad idea, as the Times reports. The small, local firm has been referred to in print as a "worldwide agency," and the article quotes Justin Meredith, another one of the founders: "We get calls from banks asking for Mr. Forester. We say, 'He's not here right now.'" On top of all that and most importantly, the naming choice got them into the Sunday New York Times.
What can we learn from that? In the past, we knew that, simply put, branding was giving your offering a unique name and a meaningful narrative. Nowadays, you must meta-tag your brand if you want to stand out from the crowd. You must generate attention by distraction. Your brand story is the story of your brand.
(Credit:
ABC)
Steve Rubel wonders if "the Interruption Economy sacks prosperity:" "Conventional wisdom says that technology -- and nowadays the Internet -- will always continue to advance and bring with it productivity gains and prosperity. That's certainly been the case for years. However, historically there are pauses. After the benefits of the Industrial Revolution were fully realized it took awhile for the next big era to begin. I wonder if we're about to enter a similar lull now that the Information Age is arguably almost 30 years old." Rubel demands "we need new tools for managing interruptions -- and they may not be technological, but social. Our prosperity may depend on it."
Rubel is not the only one who expresses concern about the World Wide Web hampering productivity. He refers to Mark Cuban, who has made a similar case, and Idris Moote, who points at research showing that "interruptions from e-mail, cell phones, instant messaging, and blogs take up nearly 30% of each day, which -- on an annualized basis -- represents a loss of 28 billion hours for the entire US workforce." Are we on the way to becoming the United States of ADD? Are we a nation of knowledge workers with very little but heavily dispersed knowledge and only a bit of attention capital left? Will there be an information backlash, as a result of a new digital divide "between geeks and those who are blissfully and decidedly low tech" (Rubel)?
There are some serious signs indicating that the new generation of digital citizens, the twenty-somethings who have grown up with the Internet and are accustomed to ubiquitous information, may already be one step ahead. Gone are the days of 'net pour le net.' Although the number of new blogs (more than 120,000 new weblogs are created each day) is staggering (as is the number of deserted blogs), blogging has not become a social norm -- it remains the passion (or addiction) of a few. Furthermore, the average time users spend on social networking sites is on the decline, and the once explosive growth of social networks has stagnated. In fact, a certain Facebook fatigue has set in, and users (including, reportedly, Bill Gates) are leaving the site, deactivating their accounts (if they can). In its heyday, social networking was an activity, now it may finally be turning into what at least Facebook, according to its mission statement, has always claimed to be: a utility. (Of course, the ironic truth is that Facebook would never have experienced such explosive growth if its claim had been true).
The new digerati have brokered a new online/offline balance as they find their "first life" in the real world unexpectedly attractive: face time trumps Facebook. They do not respond to emails on the weekend, as they are hiking, traveling, or engaging in some world changing social endeavor -- from running an AIDS marathon to volunteering for the Obama campaign to founding their own non-profit. They share the sensation that one's fortune is not made in front of a screen and that "quality of life" is the prerequisite of a good life. The new digerati want to be connected but only for a reason. They build their own social networks and take advantage of the communication tools at hand -- but they have matured their use of them. They scoff at those who spend their time chained to the PC, while they themselves enjoy utmost mobility. Applications that aim to succeed with the new digerati need to provide utilitarian value for social users on the go: Take, for example GyPSii, a new social networking platform designed specifically for the mobile phone. It connects people, places, content, and events, but it is no longer a destination.
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