There comes a point where every early adopter realizes they are no longer really adopting anything unique any more. This happens when a product becomes saturated, more available and more universal. For me, as I've seen over the past few days, that point has come to pass - at least in San Francisco.
Walking around, eating out, and driving around San Francisco, all I see are iPhones. But it's not only the young yupppie/guppie types any more. Rather, there are kids, young professionals, middle-aged folks (not so many older folks though), men, women, white, Black, Latino, Asian, you name it and they are touting an iPhone. Have prices fallen drastically? No. Has that SDK come out yet? Not in an appreciable way yet. But nonetheless, visual evidence indicates that Apple and AT&T are on their way to selling millions of units this year, even if it's not 10 million.
This would explain, perhaps, why it was so easy for me to get another replacement iPhone when I thought I'd have to buy a new one. Unlike my last iPhone which had a portion of the touch-screen die (cell death is what the Apple rep temred it), this time I dropped my iPhone during a 20-mile training ride for the AIDS LifeCycle. It was my fault, plain and simple. The iPhone still 'worked' in a sense as it powered up and displayed its main menu. After all, it's tough enough to have been rolled over by a semi truck - but it was odd to me that a simple drop would disable it to such a great extent. But nonetheless, to fix this problem, or replace my iPhnne, I thought I'd be out a few hundred bucks. I thought wrong.
Because my iPhone impacted on that single spot, it kept switching off and on, and off, and on with a consistent "No Service" message with an occasional sign of hope from AT&T saying service was found. I toyed around with the idea of being to live with a bi-polar iPhone, but dismissed it.
So, I made an appointment at the nearest Apple Store at Stonestown in San Francisco later that day, and came up with all the possible rationales for them to swap my iPhone out. "It was like this way already. Version 1.1.4 messed up my iPhone. My iPhone was possessed." But all these excuses couldn't hide the fact there was a big 'ol dent and scratch on my iPhone that was clearly my fault. Turns out that was all unnecessary as the clerk took a look, noted the issue and muttered something about the iPhone being useful for "research."
With that, I wasn't going to ask any more questions nor say anything And, in less than 10 minutes, I had a 'new' refurbished iPhone in hand. This time I bought a plastic cover for it and promised it that I wouldn't drop it. I walked out wondering what the terms of the warranty were. Would I have really been forced to buy a new iPhone? Luckily, I didn't have to answer those questions.
Next time, the trauma of finally migrating all my music, contacts and ringtones to an iMac from a PC-based iPhone account.
You would think the iPhone's touch screen--the hallmark of the whole dang thing--would last for more than five months. Well, think again.
After a particularly wet bike ride on Saturday here in the Bay Area, my iPhone got somewhat damp. (You know, the type of rain that soaks through a coat but doesn't ruin anything.) After the ride, I wanted to text people and noticed the top row of the text keyboard was not responding. I had to press, no squish, down to get a letter. And the cursor would flip out. And the screen looked bad when I did so, just like when you press down on an LCD screen too hard.
After a reset, power-cycle and testing out different touch-based functions (aren't they all?), I was convinced I needed to get help at the Apple store. I made an appointment online for the next day. (All the Saturday appointments were gone by the time I looked online.)
The next day, I found out I wasn't the only one who had a "dead zone" on their screen. The guy next to me at the Genius Bar had the same problem. After attempting a restore, the Apple clerk (who asked me to write that customer service was fast and efficient--it wasn't) brought out a white box (a coffin I thought?) with a new iPhone in it. The clerk said Apple would exchange my phone, and there'd be no charge. It was exactly as I had expected.
The clerk swapped my SIM card out, with a pin conveniently stored in his name tag, and I was on my way, after half an hour.
What surprised was was how all of my settings had been "restored"--ringtones, photos, SMS messages, IMAP settings. The iPhone was activated by AT&T in seconds, the transfer of all the junk on my iPhone took about 30 minutes. Not too bad.
The downsides: the process was a bit of a pain and the restore missed a few pictures I took. (I have to re-assign all the pictures to particular contacts again.) Also, it's a little distressing that such an integral feature failed after five months. The clerk who helped me did say that the technology was very new, and that, as an early adopter, I should have expected as such.
Hmmm.
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