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April 10, 2009 2:11 PM PDT

Hotmail users suffer through outage

by Stephen Shankland
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It's not easy running an online e-mail service with hundreds of millions of users.

Later on the same day that Yahoo Mail wasn't available to a small fraction of its users, Hotmail had troubles with disappearing in-boxes. Here's the company statement:

"On Thursday evening, there was a short-term service disruption which prevented Windows Live Hotmail customers worldwide from accessing their in-box for approximately two hours. Microsoft worked quickly to restore access. No data was lost during the outage. Microsoft apologizes for any inconvenience this may have caused." The company didn't share details about how many people were affected.

E-mail is central to the lives of a growing number of people, but nobody's perfect when it comes to offering the service. Comcast had an e-mail outage on Saturday, and Google's Gmail went down in February.

Stephen Shankland writes about a wide range of technology and products, but has a particular focus on browsers and digital photography. He joined CNET News in 1998 and since then also has covered Google, Yahoo, servers, supercomputing, Linux and open-source software, and science. E-mail Stephen, or follow him on Twitter at http://www.twitter.com/stshank.
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by Microsoft_Cares April 10, 2009 2:30 PM PDT
The outage affected all Microsoft services that used windows Live ID.
Reply to this comment
by Tergon April 10, 2009 2:48 PM PDT
As I stated in the Yahoo Outage article yesterday. This was not JUST Hotmail but all LIVE ID/MSPassport Services, Messenger, MSN Games Microsoft's Support Sites etc.
Reply to this comment
by Maccess April 10, 2009 3:43 PM PDT
Are the service outages related to the cable cuts in San Francisco?

http://news.cnet.com/8301-1035_3-10216151-94.html
by Microsoft_Cares April 10, 2009 3:56 PM PDT
Maccess: This was not related to the cable cuts. A networking issue was found during routine maintenance.
by joerickx April 10, 2009 3:00 PM PDT
Hotmail users have been suffering through outages since Hotmail was created. Where's the news?
Reply to this comment
by TinyIoda April 10, 2009 3:06 PM PDT
please help me.... i want to become as bitter as you....
by April 10, 2009 3:28 PM PDT
Not quite. Hotmail was rock solid until Microsoft bought it and converted it to an unstable MS platform. It took them multiple tries too, I heard they tripled the number of Unix servers when they tried the first Windoze conversion and it crumpled under the load.
by monkeyfun14 April 10, 2009 4:39 PM PDT
Really? I don't think so...
by BGXterra April 10, 2009 6:57 PM PDT
What? I have had a hotmail account for 13 years and i can only remember of one time i couldn't use my account. please don't be so bitter
by someguy999 April 10, 2009 3:04 PM PDT
once again more proof of the problems with "in-the-cloud" solutions... (not point just the finger at MS... but everyone's had their day of being down for multiple hours, Google, Amazon, Yahoo, ...)
Reply to this comment
by zgreenwell April 13, 2009 6:53 AM PDT
Because we can't survive without email for 2 hours? I understand that when working with cloud computing consumers are putting a lot of faith in other companies, but if those companies fail too much or too often then the users will abandon them. You realize that the alternative for most is relying on their own equipment and their own network. How reliable do you think those are? For most people, the answer is not very.
by bbabadu April 10, 2009 3:11 PM PDT
I always laugh when I see these reports of outages for free mail clients and those who may be upset. Outage of service for these free services will happen no matter who the provider is, the only real losers are those who pay for your eyeballs on their advertising.
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by ikramerica--2008 April 13, 2009 3:43 PM PDT
I'd say you get what you pay for, but pay email services have outages too...
by George Post April 10, 2009 3:56 PM PDT
All is not well with Hotmail\ live messenger after service has been restored. I along with other Hotmail\ live messenger users still are missing lots of email that was Saved to Save folder or other folders. Yeah, you know those emails, you do not want to be deleted ever so you palce them in storage, so in worst case they can be restored. Well, as yet, that Hotmail storage has not been restored, nor have I received reassurring messages that they will be restored. Remember that Microsoft guarantee, that Hotmail\ Live messenger is protected. Let's see if they deliver.

George Post
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by blafouille April 10, 2009 5:32 PM PDT
I do not think they lost so much blahblah,and they do not have other E.mail provider...?
Reply to this comment
by Angmarr April 10, 2009 8:33 PM PDT
I have nothing against Microsoft - infact im a PC fan BUT

HOTMAIL SUCKS ....
Reply to this comment
by SilverStreak1 April 10, 2009 9:40 PM PDT
Hotmail sucks? I think not. They actually have a spam filter that works, unlike Yahoo mail which unless you elect to pay the yearly fee, no matter how many times you mark an email as spam it keeps coming through.

And don't get me started on yahoo's over-bloated new 'look'

All you MS haters, move along and go play with your ipods.
Reply to this comment
by Ilgaz April 11, 2009 7:58 AM PDT
Even if you somehow brainwashed me to like Hotmail, I wouldn't be able to use it same way as you do. Why? Because I run OS X and MS IE (and hundreds of other MS software) isn't available on OS X.
For example, I can't install/run "MS Live Mail" on OS X. Wouldn't they code or can't? Of course not, it is just they WON'T use it.
The service you are defending with calling people names suggests people to install IE while they use OS X Safari.
I use yahoo mail for historical reasons but I haven't seen it not working right a single time just because I don't use IE. Actually, my mail provider is Fastmail.fm , I prefer paid and supported services which isn't tied to big companies.
by LeahNicholsJ April 15, 2009 12:54 PM PDT
Amen!!!!
by KaalX April 11, 2009 12:26 AM PDT
I have a hotmail and a gmail. My main is my hotmail. Honestly, I have never had trouble with it and I think it has been improving a lot. Gmail is good, but Orkut is outdated. They both are free so who cares. Just make accounts on both. No reason to be fanboy on this discussion PLEASE!
Reply to this comment
by artstate April 13, 2009 10:50 AM PDT
right? i'm surprised with the amount of comments here... servers go down once in a while... so what? it happens... and this time it was only for 2 hours. very misleading article title
by loose_screw April 11, 2009 1:12 AM PDT
I prefer Gmail, which I have set up a forwarding rule to forward all my emails to my ISP's email account for redundancy. That way, I can access all my emails and change ISPs without worrying about notifying my contacts.

Also, Gmail's spam filters are super effective and their forwarding service is free, as well as POP access should I decide to switch to an email client later.
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by jinx101a April 11, 2009 6:52 AM PDT
I like how when hotmail goes out, it's suffering... but when gmail goes out it's just a mild inconvenience.
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by Angmarr April 11, 2009 7:37 PM PDT
LOL nice 1
by Ilgaz April 11, 2009 7:54 AM PDT
If Yahoo was only unavailable to "fraction of users", how come 2 hours of global outage makes them "into the club"?

Hotmail's issue is simple. Windows can't scale as good as Unix. They took an amazingly stable thing (for 1990s) which was Linux/UNIX and converted it to Windows. We see what happens if their main interest is giving other browsers rather than IE some "quirks" rather than offering a good webmail service.

Wonder why as Yahoo user, I was horrified and started packing when I heard about MS takeover?
Reply to this comment
by monkeyfun14 April 11, 2009 8:05 AM PDT
What the hell does it matter what server they use? If your really going to be bias against a site based on the web servers they use you really need to get out more. Microsoft sites are rarely ever down...
by zeroplane April 11, 2009 1:57 PM PDT
what? People use Hotmail?
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by justoutthere April 11, 2009 2:38 PM PDT
i am still blocked out of my hotmail account so what was fixed!!!!!!!!!!!!!!!!!!!!!!!!
Reply to this comment
by chapibol April 13, 2009 9:35 AM PDT
justoutthere maybe try and memorize your password next time....
by bs953 April 12, 2009 7:06 AM PDT
Ok since the "outage" I have been having an issue with hotmail. Certain emails will not open fully, the ones with multiple images or active content. I will click on the email, it will open and then the images wont display, I look at the little blu dude and all of sudden there is a red X and then skype logs out and then I can't tab to another web page. In about two minutes messenger logs back in along with skype, then I click on the email again and same thing happens. All this started in the last week. Any clues?
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by He_And_Him_Studios April 12, 2009 2:19 PM PDT
Hasn't affected me.
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by jscott418 April 13, 2009 4:18 AM PDT
Since every major email provider has had a failure at one time or another. I cannot see that this is news. I think its to be expected and will continue to occur. As long as its not a frequent occurance I do not have a issue with it. Much like a cable outage or a power outage **** happens!
Reply to this comment
by gnesterenko April 13, 2009 7:27 AM PDT
I think the title for this one is wrong. Sould be:

Hotmail users suffer through hotmail usage.


Just kidding..
Not really...

"The views expressed here are mine and do not reflect the official opinion of my employer or the organization through which the Internet was accessed."
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by wadah1111 April 13, 2009 7:29 AM PDT
LOL people I didn't notice this outage since the first time I used hotmail. I don't know may be I missed it or it missed me?
Reply to this comment
by ikramerica--2008 April 13, 2009 3:45 PM PDT
you weren't checking mail for those two hours?
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