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May 14, 2009 9:04 AM PDT

Gmail helps you migrate from other e-mail services

by Dong Ngo

Correction: This article was updated at 11:10 PDT to remove the statement that AOL doesn't allow using non-AOL e-mail clients to access its e-mail, which is untrue.

It's been a challenge to persuade my friends to move on from AOL. It's not because I am not convincing enough (I am!), it's just that it's impossible for them to move their e-mail archive and contacts to a new non-AOL account.

(Credit: Gmailblog)

But now my persuasion level has just been raised a notch as Gmail announced Wednesday a new feature that helps make the move easier.

Gmail now migrates e-mail and contacts from other providers, including Yahoo, Hotmail, AOL, and a few dozen others. This means you can still view those special messages sent to the old account in your new Gmail account.

The new migration feature also lets you have your messages forwarded from your old account for 30 days, giving you time to inform those on your contact list about the new e-mail address. Of course, in my own experience, you can always go back and check the old account once in a while in case that person you never expect to hear from writes you again after years of zero correspondence.

For AOL users, by the way, you don't need to install the AOL software, which tends to slow down your computer and your Internet connection significantly, to check its e-mail; you can do that just by going to the Web site and log-in with your e-mail address and password.

Chad Parry, a Gmail engineer, said that for now the new feature is only available to newly created Gmail accounts. But soon, in matter of days, it will be available to all existing accounts. You'll know this when you see the "Accounts and Import" tab, which used to be called just "Accounts," under the "Settings" section of your Gmail account.

(Credit: Gmailblog)

This new migration feature, unfortunately, won't be available for schools and businesses using Google Apps. The reason for this, I believe, is that these entities tend to use e-mail addresses ending in their own domain instead of gmail.com.

Prior to this, you could always export your old account's contact to a CSV file then import it into Gmail, and you can still do that now. However, this new feature offers a much simpler way for importing them. It also offers the option to import the e-mail archive, which is very important.

I don't know about other e-mail providers, but AOL and Yahoo users should definitely take this opportunity to move on. AOL software is notoriously horrible in many ways, and Yahoo still charges you a yearly fee if you want to use a standard e-mail client to check e-mail, which is ridiculous.

Dong Ngo is a CNET editor who covers networking and network storage, and writes about anything else he finds interesting. You can also listen to his podcast at insidecnetlabs.cnet.com. E-mail Dong.
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by Curiouser-and-Curiouser May 14, 2009 10:41 AM PDT
AOL is a strange case. I thought their design was brilliant back in the age of tiny hard drives and very slow dial up modems. The strategically cached graphics they supplied at the time, and their entirely online email system suited the available equipment (even the annoying "You've got mail" audio file once seemed cool) but AOL seemed slow to move with the times while other ISPs and sites moved forward.
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by svk1069 May 14, 2009 10:45 AM PDT
Uhh... Let's get the facts straight: AOL *does* let you use standard e-mail clients such as Outlook or Apple Mail. In fact, AOL supports both POP and IMAP? for free. You can verify that on AOL's own website here: http://tr.im/llWq

I'm no fan of AOL, but I don't appreciate spreading untruths about any company or person.
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by ngodong May 14, 2009 11:01 AM PDT
This has been corrected in the article. Thanks for the information.
by svk1069 May 14, 2009 11:03 AM PDT
Your correction still isn't right.

AOL offers *both* POP and IMAP: http://tr.im/lm3Z
by svk1069 May 14, 2009 11:05 AM PDT
Oh, and to be fair, AOL also has one of the slickest web interfaces for their mail & calendar products for the iPhone & Google's Android: http://mailblog.aol.com/2009/05/04/aol-calendar-comes-to-your-iphone-and-android-too/
by MacGyver_Orca May 14, 2009 11:00 AM PDT
I too use AOL mail, plus Gmail and Yahoo. I agree that Yahoo is ridiculous for it's refusal to forward mail, their page is pretty atrocious looking. AOL's page isn't so bad, but they do offer forwarding and I love using it with Thunderbird, though there have been some sending problems.

The best setup for email I have found so far is: use AOL for site registration, they move mail to old messages often enough that your inbox cleans out itself, while still being able to recover login info and use Gmail for personal communications that you want to retain.
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by benjimen May 14, 2009 11:05 AM PDT
I moved my personal domain over to Google Apps when I got my Android G1. A longtime Hosted Exchange user, I guess I was just spoiled. There were some things I really liked about the mail part of Gmail, but a lot I very much missed. Mainly 2 things, important enough for me to throw in the towel, return my G1 and switch my domain back to Exchange.

#1: Contact App -- it's an afterthought. No birthday or anniversary fields that integrate with the Calendar App. You have to maintain those important dates separately in the Calendar App. Huge oversight.

#2: With Exchange, you can assign expiration dates to individual email messages and make them actionable. On the date they expire, their header line turns to bold red print and a day past expiration, they turn gray with a line through them. Visually, this does a lot to help with inbox/folder management.

Overall, I liked Gmail -- but using it is more 'work' than using Exchange/Outlook.
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by JeffPom May 14, 2009 11:52 AM PDT
As I said on another blog...

I still won't switch. I use Yahoo (though I've seen AOL's new stuff - and it's great, minus the "Old Mail"/"New Mail" boxes) and still prefer the traditional layout of messages.

I find Gmail's conversation style, threaded inbox - annoying and frustrating. I prefer to receive my email one message at a time. I know how to sort by subject or by sender and look back on old messages. I don't need it in conversation style.

Also - while I like Gmail's label system, in that I can label a message with more than one label - I prefer folders. I like move a message out of my inbox and into a folder.
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by May 14, 2009 12:51 PM PDT
You can use labels as folders, with the FireFox Folders4Gmail addon. That doesn't deal with the first issue, of course.,
by JeffPom May 14, 2009 9:17 PM PDT
Also - that means I can use only one computer. What if I go somewhere else and use someone else's computer? Then I'm back to the way labels are now.

Plus - it's another download. On yahoo, it looks the same no matter where I go, No Download required.
by pjhenry1216 May 22, 2009 8:57 AM PDT
Use a combination of labels and archiving. If you archive a message, its removed from your inbox. The only way to see it is by clicking on "All Mail" or by using the label you assigned it.
by rm6565 May 14, 2009 5:53 PM PDT
Hey great job on this article. Its time to move on from sub-par email services like AOL. What about email clients? I also feel that its time to move on from the likes of Outlook Express and Thunderbird. Gmail is really all you need.
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by nobdoy_knose May 14, 2009 7:47 PM PDT
I'd love to know if there is a way to upload to Gmail all the email I have archived in Thunderbird
by mboct May 15, 2009 6:58 AM PDT
Why do you spend so much time trying to get people to move from AOL to Gmail? It sounds like your only gripe with AOL is that the software slows down your computer, but you yourself even state that the software is not necessary to use AOL email. AOL has a free webmail product that is excellent, and you can also access AOL mail via POP3 or IMAP using another mail program. If your friends are happy with their AOL email, why don't you just suggest to them that they use AOL webmail or POP3/IMAP?
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by ngodong May 15, 2009 8:56 AM PDT
It was just a few minutes and that's because from collective experience I believed Gmail was so much better an email service.
by svk1069 May 15, 2009 1:26 PM PDT
It's because the author of the article thought he was being cool by slamming on AOL e-mail. He obviously was not familiar with it because I had to correct him *twice* on inaccuracies in his article.

A long time AOL was cool. Then it became cool to slam AOL (and admittedly they deserved it). But you know what's cool now? Thinking for yourself without preconceived prejudices about AOL or any other company.

AOL Mail/Webmail is quite honestly a really good product and it offers free IMAP/POP support just like Gmail. My only gripe is that they don't offer a paid option to remove the advertising.
by islandgirl45cv May 15, 2009 9:43 AM PDT
I have a Yahoo Mail account and have thought about switching to Gmail before. This makes the switch easier, but the article didn't indicate if Gmail retrieves ALL mail from a Yahoo Mail account, including folders. I have a bunch of folders in which I've sorted out mail from different people and places. When Gmail retrieves mail from another service, does it only get the Inbox and Contacts? Or does it also grab mail in folders, Sent files, etc.?
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by svk1069 May 15, 2009 1:28 PM PDT
It only grabs the Inbox. Worse yet, it only does it on Gmail's schedule which is about once every half-hour to hour. If someone sends an e-mail to your Yahoo address, you have to wait until Gmail checks it or drill down in settings to find the option to check that Yahoo account manually.
by islandgirl45cv May 15, 2009 2:30 PM PDT
If it only grabs the Inbox, that's not good. I would have to move all my folders to the Inbox if I wanted to switch. Not sure I could move them as folders rather than separate email messages.
You'd think if Google was going to offer this long-requested feature, the company would have configured it to retrieve all the other service's mail and recreate it in a similar structure on Gmail so nothing was lost in the process.
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