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March 2, 2009 9:46 AM PST

Simple online disaster communications using RallyPoint

by Daniel Terdiman
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PALM DESERT, Calif.--If a major earthquake hits San Francisco, where CBS Interactive (CNET News' parent) is based, how would everyone in the company communicate with each other in the aftermath?

If the folks at Transformyx, a Baton Rouge, La., company, have anything to say about it, we'd all be using their technology, an online service called RallyPoint.

The idea behind the service is to make it possible for everyone in an organization to stay in touch with each other and to get all the relevant information they need after any kind of significant disaster strikes, be it an earthquake, a tornado, a flood or anything else.

Being from Louisiana, Transformyx was inspired to create RallyPoint by 2005's Hurricane Katrina. But the lessons learned in that crisis were that companies need to be able to get their employees--especially managers--as much information as possible about what's going on, both with the people involved, and with any mission-critical data.

Transformyx, which presented Monday morning at Demo 09, is positioning RallyPoint as the first end-to-end crisis recovery and communications system. The idea is that by using the online system, anyone in a company affected by a disaster can get simple access to whatever he or she needs to ensure that everyone is accounted for, and to disseminate communications to relevant people.

The service is designed to handle a wide range of data: text, voice, video, and even communications from government agencies.

In any company using RallyPoint, all employees would be given a card they can carry around that provides instructions on how to use the system, meaning that no one has to memorize instructions. That's important given that in a crisis, people are often unable to remember even the most mundane details of their lives.

The system provides employees with a way to check in, notifying managers of their whereabouts, and similarly, gives those managers all the information they need to know about the discrete group of people they're responsible for. Employees and managers alike can upload messages to the system. Managers using the system can use up to 1GB of storage for documents or video.

Like many Web-based services, RallyPoint has a dashboard interface, and one of the things managers handling a crisis will like is that that interface shows the real-time status of their employees, and even a map showing their locations.

Furthermore, any two members using the system can communicate with each other once they've signed in, meaning that no one has to remember any phone numbers or any other ways to get in touch with each other.

Certainly, this system seems valuable, though it obviously relies on everyone using it to have power and Internet access. In a real disaster, like a Katrina-level hurricane or a major earthquake, that kind of access may not be available.

Still, communications are often available even in a crisis, and even when power disappears. And with most people using laptops, it's likely that people would have enough battery life to at least log in to the system.

What would be nice to see with RallyPoint is a personal widget, allowing family members to use it for their own purposes as well.

Originally posted at Digital Media
July 3, 2008 9:00 AM PDT

As hurricane protection goes, so goes New Orleans' future

by Daniel Terdiman
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This newly constructed levee protects an affluent neighborhood of New Orleans from Lake Pontchartrain, which is just across the street. The levee is made out of a thick clay and will be seeded with grass in order to help prevent erosion of the wall by water that might overtop the levee in the case of a major storm surge.

(Credit: Daniel Terdiman/CNET News.com)

NEW ORLEANS--When I wrote Wednesday that large parts of this city are still severely damaged from Hurricane Katrina and, in some cases, potentially beyond recovery, I didn't want to leave the impression that nothing is being done to protect against the next big hurricane.

In fact, the U.S. Army Corps of Engineers is putting large sums of money and significant effort into helping to reduce the risk that a future storm of Katrina's magnitude will inundate New Orleans.

All told, the Corps of Engineers here are working to fix and/or replace 220 miles of levees and floodwalls; build new flood gates and pump stations at the mouths of three outfall canals; and strengthen existing walls and levees at important points. More than $1.2 billion worth of contracts have been awarded for such work.

Of course, the Corps wants New Orleans' residents to know that nothing it can do will guarantee their protection. In fact, Corps public information officer Randall Cephus told me that the agency's efforts have been rebranded as risk management rather than hurricane protection because of a sense that the latter gave people a false impression that they would surely be safe in a Katrina-level event.

Click for gallery

As part of Road Trip 2008, I spent several hours this week with Cephus, driving around New Orleans as he showed me a series of the Corps' major projects.

And while there is certainly a significant amount of distrust of the Corps' past, present, and future efforts, it cannot be said that the organization is doing nothing.

One of the first things Cephus showed me was a crew working on a levee adjacent to Lake Pontchartrain. The efforts focus on keeping floodwaters from eroding the levee from behind, should the water top it. That type of erosion happened during Katrina, and it's obviously a serious danger to the city.

As a result, the Corps has developed two systems for dealing with this problem. First is using a thick clay to build the levees and then planting grass on them as a way to build roots that can bind the clay and help prevent the erosion.

Another way is to top the levee with cement splash guards, or armor as Cephus called it. This, too, is designed to keep the walls from eroding from behind.

As I reported Wednesday, the city's Lower Ninth Ward is still--and is likely to remain for a very long time--a disaster area. Many residents there fear that a future hurricane will result in additional flooding that will wipe away any gains made there.

But one plan the Corps has for avoiding this is to build what it calls a surge reduction barrier out beyond the mouth of the Bayou Bienvenue, which was part of what flooded the district during Katrina. The barrier would be designed to hold back storm surge that is heading toward the Lower Ninth Ward--as well as New Orleans East and the St. Bernard Parish, which were both also severely damaged by Katrina--from the east. This, however, is only a concept, and no work has been done on it yet.

A second source of flooding during Katrina was a breach in the city's 17th Street Canal.

This new gate system is designed to protect New Orleans from storm surge that would push up through the 17th Street Canal, which breached during Hurricane Katrina.

(Credit: Daniel Terdiman/CNET News.com)

As a result, the Corps built--and began operation of in 2006--what is known as an outfall canal closure structure. This is essentially a gate that is 27 feet tall, 12 feet wide and 15 inches thick and features 280 tons of reinforced steel and can be shut down in the case of a hurricane and which, it is hoped, will prevent a major storm surge from inundating the canal.

The system also includes a series of major pumps designed to push water that does get through--either from topping the gate or from torrential rains--back out of the canal and into Lake Pontchartrain. The hope is that by doing so, the floodwalls along the canal will never be breached again.

Cephus said it's important to recognize is that no single piece of the risk prevention system can itself protect the whole city from a future hurricane. Rather, he pointed out, it is a complex system made up of innumerable parts, each of which shoulders the burden for a piece of the puzzle.

Many New Orleans residents think that the Corps has dragged its feet and that it can't be trusted to do what is necessary to protect the city. But Cephus maintains that the agency is working hard to help prepare for the next giant storm.

Of course, if such a storm were to happen in the next couple of years, there could be serious problems. That's because the entire body of risk prevention work that the Corps is doing here isn't expected to be completed until 2011. And some question even that date.

But some projects are already finished, and others are close. As can be expected with such a complex system--with more than 140 total projects involved--individual pieces will come on line, one after another, over the interim period.

The pump system behind the new 17th Street Canal gate is designed to push water out of the canal in case of a hurricane. The idea is to keep the canal from flooding and potentially breaching, as it did during Hurricane Katrina.

(Credit: Daniel Terdiman/CNET News.com)

One project that has already been completed is the renovation of many of the floodwalls along the various canals that lead into the city. Previously, they were built with what is known as an I-Wall construction. This involved a series of piles coming down from underneath the wall that just drove straight down below the surface, with no additional support on either side. This style of wall was proven to be inadequate for the amount of water that came from Katrina's storm surge.

Now, the Corps has updated the walls with what is called a T-Wall construction. This system involves piles driven as far as 67 feet below the surface, as well as a series of diagonal steel support beams on either side that go down as far as 110 feet.

Whether these new style walls will stand up to the next great hurricane is, of course, unknown. But the Corps and the thousands of New Orleans residents are hopeful that everyone involved has learned from the past and that the pain experienced by so many during and after Hurricane Katrina will never be repeated.


March 21, 2008 9:34 AM PDT

'Burn on the Bayou' showcases Burning Man participants' post-Katrina relief efforts

by Daniel Terdiman
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Members of Burners without Borders used detritus they found in the small Mississippi town to fashion its first-ever 'Welcome to Pearlington' sign. Burners without Borders spent more than seven months living and working in the battered Gulf Coast region, helping the communities of Biloxi and Pearlington clean up and rebuild after they were devastated by 2005's Hurricane Katrina.

(Credit: Tom Price)

Until a few months after Hurricane Katrina flattened it, the little Mississippi hamlet of Pearlington had never been graced with a nice, big welcome sign.

But that was before, as Pearlington was being completely ignored by every official relief agency in the Gulf region, a bunch of strangers, all of them Burning Man attendees who had formed a group called Burners without Borders, suddenly descended to help.

This was no ragtag group of 10 or 20 hopeless do-gooders showing up without a plan. This was more than 150 people, toting heavy equipment, supplies of food and water, years of experience surviving and thriving in harsh, off-the-grid environments, and fresh from many months of hard-core cleanup of the ravaged coastal city of Biloxi.

This is the story of Burn on the Bayou, a new documentary produced by Burning Man, about the hundreds of self-organizing veterans of the annual countercultural arts festival, who, after hearing about the disaster in the Gulf--which happened during the festival--dropped everything, loaded up whatever trucks, RVs, campers and other vehicles they could find and drove several thousand miles to help.

While the rest of the world's attention was focused on the disaster in New Orleans, the Burning Man group decided to head towards Biloxi, which had been hit just as hard. There, the volunteers arrived and quickly set to work helping locals deal with the aftermath of one of the worst natural catastrophes in U.S. history.

This documentary is the first film project Burning Man has funded. For years, filmmakers have created a wide range of work about the festival and many of its associated elements, but this was the first time organizers felt like there was a story worth investing in itself.

"It's a fantastic story that illustrates how the ethics and values of what you learn from Burning Man can be turned outwards towards life outside the event," Marian Goodell, Burning Man's director of communications, told me. "The natural act of giving that's so easy and prevalent and natural at Burning Man just flowed to Mississippi."

I'd been aware of Burners without Borders for some time, and had written previously about some of its innovative efforts.

But as a 10-time Burning Man attendee myself, one of the things I appreciated most about Burn on the Bayou was that it tackles head-on the meme spread by many critics of Burning Man that its self-absorbed participants are interested only in having a blow-out party in the desert and couldn't care less about anyone else.

In fact, the film informs us, more than 2,000 Burning Man participants helped out in some way in the Gulf Coast region and Burners, as they're known, donated more than $100,000 to relief efforts.

To be sure, with any event that draws more than 40,000 people, there are some for whom that assessment is accurate. But the Burning Man community has long had countless members who work hard to make a difference in the real world. Whether that happens by putting up public art in cities or by raising money for various needy causes, or by donating time and manpower to help small low-income communities solve energy problems, Burners have long been giving back.

But nothing demonstrates that like what Burners without Borders did in 2005 and 2006.

Burn on the Bayou is a strong film that successfully shows how a large group of people took it upon themselves to run to help communities that were in no position to help themselves.

One of the things that's so poignant about the documentary is that it demonstrates just how disorganized the official relief efforts in the Gulf were after Katrina. So when the Burners arrived in Biloxi, they found a situation where self-starters were the only ones capable of making any kind of headway in making a dent in the unfathomable destruction that the hurricane left behind.

But self-starters are exactly who Burners without Borders are. These are people skilled in creating functional and comfortable civilization in barren and harsh desert conditions and so were able to bring that experience to bear in a city whose residents were left stranded and shaken and without much measurable assistance from the various government agencies in the region.

One of the biggest contributions Burners without Borders had to make was industrial equipment. One manufacturer donated this heavy loader to the group, allowing it to do work in hours that previously was taking volunteers days to do.

(Credit: Burn on the Bayou)

Sadly, much of the work Burners without Borders took on was tearing down rather than building. That's because the hurricane and the giant storm surges that battered Biloxi destroyed most of what was in the way. And before a community can begin to rebuild, it must first remove what was destroyed.

For big parts of Biloxi, however, that meant trying to rip down shattered houses with small equipment or by hand, painstaking work that takes incredible amounts of time.

So when word got out about what Burners without Borders was doing in Biloxi, one manufacturer of heavy industrial equipment donated a brand-new heavy loader to the group.

The result? The ability, showcased in scene after scene, to rip down a condemned building in hours rather than days.

These scenes are heart-wrenching because as is pointed out, the machinery allowed group members to reduce 30 years of someone's belongings to a pile of rubble in mere minutes. It surely must be a horrible thing to have to do, yet it's what was absolutely necessary at the time.

The film, however, balances destruction against re-birth, in the tale of the Biloxi Vietnamese Buddhist community's new temple.

In Biloxi, Miss., members of Burners without Borders set up a small tent city outside a Vietnamese Buddhist temple they helped repair and rebuild after it was flooded in the wake of Hurricane Katrina. After years of construction, the temple was dedicated the same day Katrina slammed into Biloxi. Burners without Borders set up their home and headquarters inside the temple.

(Credit: Burn on the Bayou)

For years, we discover, the community had put money together to build a new temple. Finally, in August 2005, it was ready. And on Monday, August 29 of that year, it was dedicated. That was the same day Katrina hit the Gulf Coast.

Though the temple was not destroyed, rising water levels forced temple members to seek refuge in the building's attic, and had the water gone even three feet higher, most would have perished.

Arriving in Biloxi and looking for a home, meanwhile, the Burners without Borders group found the Vietnamese community and a marriage was born.

On the one hand, Burners without Borders spent much of the next few months helping to rebuild the temple, and on the other, they set up their headquarters there.

The film is interspersed with interviews with Burners without Borders volunteers and Mississippi residents talking about the interactions between the two constituencies. Over and over again, we hear residents talking with a fair bit of awe and admiration about how appreciative they are for the unexpected help--and how life-changing being involved in the relief efforts was to the volunteers who had traveled so far to get involved.

After several months in Biloxi, it was time for the group to move on, for reasons that are not entirely spelled out in the film. But what is clear is that the Burners without Borders members were not ready to leave the Gulf Coast. They wanted another place to help out.

Where they went was Pearlington, a town of less than 2,000 residents a short distance northeast of New Orleans.

The Burners without Borders camp in Pearlington, Miss.

(Credit: Tom Price)

As Kim Jones, a Pearlington resident put it, "The day after the storm, there wasn't a house in this town that was inhabitable. Nothing. Nowhere."

So for the Burners without Borders group, working in Pearlington was largely about helping raze the endless numbers of destroyed buildings, even if the group wasn't welcomed with open arms at first.

"Any small town is going to have an inherent suspicion of any large outside group that just moves themselves in," said volunteer Lisa Benham. "And I think those suspicions stayed until we rolled out the big equipment and started doing what we do, which is to just rip through large projects very quickly, for free."

One project they took on was rebuilding one resident's house, from scratch. Another was showing the locals that even amidst detritus spread as far as the eye could see, art was possible.

That was demonstrated by the penchant group members developed for taking discarded wood and other materials from destroyed buildings and making art pieces that they then burned each night after work.

After seven months in the Gulf, the group finally decided to leave. But before they did, they had a final, good-bye party.

In 'Burn on the Bayou,' we see how members of Burners without Borders helped bring a measure of hope to residents of Biloxi, Miss., who saw their town nearly destroyed by Hurricane Katrina. The group's volunteers helped the community with tearing down condemned houses and by raising spirits with things like Christmas gatherings.

(Credit: Burn on the Bayou)

More than 150 of the 600 or so people still in town showed up, recalled Tom Price, one of the Burners without Borders volunteers, and a producer of the film, remembered. And in footage from the party, we see Pearlington residents looking on as Burners without Borders members burn their art and spin fire, two regular activities at Burning Man.

"It was pretty wild," Pearlington resident Larry Randall says in the film. "I never seen nothing like that before. I'd hear about it...It was fantastic."

One other thing the Pearlington residents seem to have especially appreciated was the new "Welcome to Pearlington" sign put up by Burners without Borders.

It was "just unreal that they took pure junk and made such a beautiful thing out of it," said Jones. "Everytime I go by it, I just hope it's there forever."

The film ends with a scene of a convoy of RVs and other vehicles rolling out of Pearlington, with those inside presumably heading back to their regular lives. It's a touching moment.

But what stays with me, and certainly with many members of Burners without Borders themselves, is that once you take part in something like this, you can't ever again think about the world the way you did before.

"If any of those guys from the group I was working with called me up," said Karine Wilson at the end of the film, "and said, 'Karine, we need you,' I'd say, 'Okay, when and where, and what tools should I bring?'"

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About Geek Gestalt

Daniel Terdiman, uniquely positioned to take you into the middle of another side of technology, chronicles his explorations of the "fun beat," from cultural phenomena such as Burning Man to cutting-edge aircraft to game conventions.

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