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April 25, 2008 4:04 PM PDT

Don't install Windows XP Service Pack 3, yet

by Michael Horowitz

The Internet is littered with stories about the soon to be released third service pack for Windows XP. Here's an uncommon wrinkle. Don't install it when it's officially released on the 29th. Not yet, it's too soon.

I say this at the risk of not being a team player. Fellow CNET blogger, Robert Vamosi, recently wrote "Starting April 29, all Windows XP SP2 users should upgrade to SP3..." If this is my last posting, you'll know why.

A fundamental tenant of Defensive Computing is not to install newly released software. With Windows XP SP3, the reason to wait is software incompatibilities. Even though SP3 has underdone much testing, it's a big world and there are bound to be problems with some software. By waiting, you let everyone else find and fix the problems before you face them.

If you are using software that's impacted adversely by SP3, you don't want to be among the first people to call the software vendor for help. It's far better to call a couple months later when the problem and the solution are well known and grooved in.

Deciding when to install new software involves balancing the risk vs. the reward. While the risk with SP3 should be small, so too is the reward. In fact, the reward is pert near zero for anyone who is up to date on Windows bug fixes. Granted, this is one person's opinion, and reasonable people may disagree, but from what I've read, the new features added to XP by the third service pack are a big yawn.

The suggestion to wait on installing SP3 is not based on specific problems, issues or incompatibilities. That said, it's not hard to find them.

Just today, ComputerWorld noted that Mac users need new versions of Apple's Boot Camp and VMware's Fusion to be compatible with XP SP3. On The Personal Computer Show this week, the host, Joe King, told of problems using a Trend Micro anti-malware suite of software with SP3. If you go to TrendMicro.com and search for Windows XP SP3, there's nothing there about compatibility issues with the new service pack. It's too soon.

How long to wait? I'd give SP3 at least a couple months, maybe three or four.

How to Install a Service Pack

When the time comes to install SP3, the right approach is to first make a disk image backup of the partition containing Windows. Anything else is risky. No doubt SP3 was designed to be un-installed should the need arise, but putting your full faith in this would be a mistake.

Also, the installation process is going to exercise the heck out of the file system, so I suggest first running a thorough Check Disk. If you have any other hard disk diagnostic utilities, it would be good to insure the hard disk is healthy before installing the service pack. And a defrag can't hurt. At the very least, make a restore point.

Update. April 30, 2008: I told you so. On April 29th, Ina Fried wrote that Windows XP SP3 has been delayed to a newly discovered software incompatibility. See XP update delayed over glitch. As XP SP3 gets distributed to more and more people, we can expect still more software incompatibilities to surface.

Update. May 9, 2008: From ComputerWorld: XP SP3 cripples some PCs with endless reboots. One of the problems described in this article is a mistake by HP - running software meant for Intel processors on computers running AMD processors. Normally, this is not a problem, but for some reason it causes a problem after installing XP SP3.

Update. May 9, 2008: FYI: From the Microsoft Knowledge Base How to remove Windows XP Service Pack 3 from your computer.

Update. May 22, 2008: FYI: XP SP3 triggers false positives in security apps by Scott Dunn.

Update. July 23, 2008: After taking my own advice for three months, I installed SP3 on a guinea pig machine and it broke Windows Update. The next day, on a different computer, the same thing happened. See Post-SP3 patch breaks Windows Update.

Note: Paul Thurrott wrote an excellent Windows XP Service Pack 3 FAQ
See a summary of all my Defensive Computing postings.

Michael Horowitz is an independent computer consultant and the author of several classes on Defensive Computing. He is a member of the CNET Blog Network, and is not an employee of CNET. Disclosure.
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Add a Comment (Log in or register) Showing 1 of 3 pages (65 Comments)
by RicABlair April 25, 2008 10:03 PM PDT
This "wait and see" policy is purely arbitrary. There's no rhyme or reason to it...if you really think about it. Who's to say after waiting several months after SP3 is first put out that the so-called maturity safety factor kicks in? No one can say that there won't be a major hack attack 6 months after SP3. So, then the theory says to wait for SP4 and let that mature.. So, when does it end? While SPx fixes bugs right up to the time of SPx issuance, waiting 3 more months won't prevent future bugs (or even old bugs discovered later on) and waiting just creates a bigger hole in the safety net . It is bad advice to delay installing SPx, and especially for the absurd reason given. [http://ROTFL a "tenant" lives in an apartment. I should've waited for SP1 (spelling patch) on this blog]|http://ROTFL a "tenant" lives in an apartment. I should've waited for SP1 (spelling patch) on this blog]].
Reply to this comment
by mhinnewyork April 26, 2008 11:20 AM PDT
I get it. You just want to argue. If I said the sun would rise in the morning, you'd argue that. Give the rest of the world a rest and don't make any more stupid comments.
Michael Horowitz
by DDUBOWITS April 25, 2008 11:12 PM PDT
He's right. I installed SP3 on my up-to-the-minute XP sp2 and discovered a number of previously done updates were rolled back. For example, IE7 was rolled back to IE6 and Mediaplayer 11 was also rolled back. Nice going Microsoft. What the hell is going on in Redmond these days?
Reply to this comment
by mhinnewyork April 26, 2008 11:22 AM PDT
From what I read this is not supposed to happen. SP3 is supposed to update IE7, if you have it, not roll it back to IE6. I would contact whoever provides support for your copy of Windows. Michael Horowitz.
by dawnshipman August 13, 2008 3:35 PM PDT
hi there, i have sp3 on my pc and i have to say its crap when it comes to updates, i have 14 updates that i cant install since i have had sp3.
come on guys when you gunna wake up and smell the coffee? please give us the updates pronto.
other than that i have no complaints lol
by nalagee April 26, 2008 5:30 PM PDT
Soon after installing SP3 I noticed that my free memory was constantly sagging to virtually nil (I have 1gig on a 2.4MHz machine). After I came to suspect SP3 might be a factor I uninstalled SP3 and now have a fairly constant 500Mb free even with OE, IE7 and a graphic editing program running.

I think I'll leave SP3 for some time yet. Nalagee
Reply to this comment
by mhinnewyork April 26, 2008 6:54 PM PDT
Windows XP SP3 has not yet been officially released by Microsoft, thus the code you are running is either a beta version or you didn't get it from Microsoft. Also, what are you looking at to determine "free memory"?
by conchchowder May 1, 2008 5:33 PM PDT
check your virtual memory settings.
by ohsama April 27, 2008 11:14 PM PDT
An IT friend gave me SP3 on a CD he made. I installed it and XP seems to work fine with no slowing down, IE7 updated and nothing close to a problem (yet). But it seems In your reply to DDUBOWITS you don't mention that SP3 is a beta at this time as you told nalagee. I got the CD 4/20/08--is it definitely a beta? If its a beta what were the changes made in the final version?
Reply to this comment
by mhinnewyork May 2, 2008 9:34 PM PDT
You should never install a service pack from CD given you by a friend. What you were given is not the final version of SP3.
by conchchowder May 1, 2008 5:32 PM PDT
REMEMBER! SP3 is ONLY for x86 machines. SP2 for x64 is equivalent to SP3 for x86 machines.
Reply to this comment
by mhinnewyork May 2, 2008 9:34 PM PDT
Good point, thanks.
by Arlette Harcourt May 1, 2008 9:27 PM PDT
<<Don't install Windows XP Service Pack 3, yet>>

Don' t worry, I won' t !!
I still remember the nightmare of IE7 upgrade (and I waited two months before giving in.)
I suddenly was unable to open most of my "favorite" websites and I was on a very reduced internet usage for seven weeks.

Trying to uninstall the beast was useless as IE6 had been banned from MS downloads and the band-aid provided by MS which was supposed to make IE7 mimic IE6 and fool the non compatible websites, did not work at all.

XP works fine for me as it stands and the Vista gimmicks do not impress me whatsoever, but then, my computer is a work tool not a play station.

Anyway, thanks for the warning - and I concur.
Reply to this comment
by mhinnewyork May 2, 2008 9:37 PM PDT
I waited a year before installing IE7, but I'm mostly a Firefox user and more conservative than most. But, I share you mind-set, viewing the computer as a work tool not a play station. Michael Horowitz
by jledv May 2, 2008 12:18 PM PDT
I think you meant "tenet" (a principle) instead of "tenant" (a renter).
Reply to this comment
by Tony Burke May 3, 2008 6:26 AM PDT
Seems like fairly sensible advice. Apart from 'tenant' instead of 'tenet' there is another Freudian? slip - "SP3 has 'underdone" much testing! Undergone??
Reply to this comment
by SP3Victim May 6, 2008 10:43 PM PDT
I had to do a system restore after installing the sp3.

Thanks for wasting my time, MS!
Reply to this comment
by lifeboatpres May 7, 2008 6:02 PM PDT
I also had to do a system restore. I was very disappointed as I do know what I'm doing and have been using Microsoft operating systems since 1986. I tried a few things and researched a bit on the internet but couldn't find a solution.

This type of crap is making me consider switching to a Mac as I have heard nothing but horror stories about Vista.

Eric Klien
http://lifeboat.com
Reply to this comment
by nemosdad May 7, 2008 8:35 PM PDT
Add me to the list of having to do a system restore. Like an idiot I tried to install it again, same thing. When I checked my update history lo and behold SP 3 has both installed AND it has failed, twice. When checking to see if I have the latest updates I'm told that the info has downloaded, it's just waiting to install.Checked the report and it has a different code for each failure. My next computer will be a Mac.
Reply to this comment
by perfumfree May 8, 2008 11:50 PM PDT
I'm really glad, I had heard windows xp sp3 was going to be a problem. That is why when I just had to add a new hard drive to my Gateway I used the restore dvd which loaded sp2. I've been spending the last 3 days reloading all my software and constantly being interrupted with updates for sp2. Finally I figured out how to stop the updates from being automatic and letting me know first before any downloading or installing. Because this evening they were going to try and update my new system which has no problems except when MS updates my system, was going to download and install SP3. Thank goodness I had just changed my auto update so I could control when I wanted them to notify me when the updates were available to download. This method allows you to view what it is "they" want to update your system with, so you can say NO Don't download that on my system and don't ever try to download this specific download until I'm ready to have you. Phew! Just in time.

Thought I'd mention that in case anyone else wasn't aware they can control how you want your updates sent to your system.

I had to fight with Norton Internet Security for a while until I figured I can tell Norton to Ignore my choice for Windows Updates. Once I figured that out, Norton stopped turning itself off.

So, beware of Windows XP sp3!
Reply to this comment
by bearport June 1, 2008 9:46 AM PDT
Windows XP, Service Pack 3 (revised version of VSS) cripples many backup programs when trying to make shadow copies of open files. Such backup programs include Roxio Backup MyPC 2006 Deluxe and NovaStor NovaBackup 8.0.

Leave it to Micro$oft!
Reply to this comment
by hd600s September 29, 2008 9:21 AM PDT
Bearport do you have any documentation to verify SP3 causes issues with these backup softwares?
by bugzy0121 July 27, 2008 12:46 PM PDT
I downloaded service pack 3 from windows catalouge and it installed fine but some programs stopped working like flash player, corel draw 12 (still not working), and my TP LINK wireless adaper.

i had to REINSTALL the to get them working apart from coreldraw 12 which still dosent work.

STAY AWAY from sp3 il have to format my pc and back to sp2 with less updates as microsoft have stopped issuing all of the update/hotfixes only juts a few (10 or so).

il install sp3 in about 6 months


PLEASE TELL ME YOUR EXPERIENCES OR WAYS TO RESOLVE PROBLEMS

rambo00760@yahoo.com
Reply to this comment
by p3x744 July 29, 2008 1:31 AM PDT
My XP machine has run perfectly now for close to a couple of years or so now. With recording studios & so much custom software & games installed, I'm amazed it's run so perfect for so long.
I went ahead & paid the $10.68 for the SP3 CD ($3.99 + $5.99 shipping & even .70 for tax) from Microsoft.
Thank God I researched SP3 issues & stumbled onto this site. Now I'm scared to death to chance screwing up my perfect XP machine with installing this thing.

Yea I'm out the10 bucks, but thats a drop in the bucket compared to ruining my computer.

Thanks to all of you for the postings & the intel. I just got the disc in the mail yesterday (ordered 7/10, recieved 7/28) but does anyone know if this is the Beta version? The part no. is X14-60166-02.

I'm waiting to install it until I'm more comfortable with reports on fixes...
Reply to this comment
by chiucla June 9, 2009 1:29 PM PDT
yes!Don't install sp 3.I installed before.It rejected my dlink router driver,.tv tuner,.motherboard xpress recovery ,etc.I have to reformat my hd.reistall sp1 and sp2 to make the existence hardware working again! hour and hour of hard
work.MS doing that is trying to control the whole computer industries .Everyone have to pay them for the digital signature right to let you use the computer properly.what that mean ? Any invention in computer industies,hardware or software have to pay them to approve it to make it work on their windows.GoD!
by voudrais August 2, 2008 3:32 AM PDT
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by dbh369 August 15, 2008 6:01 AM PDT
The windows update breaking is easily fixed, see http://support.microsoft.com/kb/943144. Yep, this should have been included as a safety measure IN sp3, but so be it. Still it works fine after executing the instructions in that kb.
Reply to this comment
by dbh369 August 15, 2008 6:05 AM PDT
A PS to my comment, my XP was getting a little buggy when I installed SP3 and it gave me blue screen on boot up. I inserted the XPSP2 disk in, did a install/repair and then did the SP3 update. Windows update will NOT work when you do this because if hasn't been registered properly yet, so following the instructions in the above KB resolves the problem. Still, the first crash was a bit frightening, but I blame that on already being a bit squirrely.

Note, there are a few minor changes to windows in SP3 you won't get any other way, and if you do a clean XPSP2 install, you will have to use SP3 or manually download about 100 fixes and install them.
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by john5095 August 19, 2008 5:44 AM PDT
help i am busy using a laptop as my packard bell with windows xp has done an update at beginning of june and cant even turn the computer on without a blue screen with error codes coming on. still geting nowhere with microsoft helpline been waiting for 2months for a new xp professional edition and guess what still no disk help where do i go from here
Reply to this comment
by ms_brytta September 11, 2008 7:50 PM PDT
Tiger Direct is still selling Windows XP CDs
by john5095 August 19, 2008 5:44 AM PDT
help i am busy using a laptop as my packard bell with windows xp has done an update at beginning of june and cant even turn the computer on without a blue screen with error codes coming on. still geting nowhere with microsoft helpline been waiting for 2months for a new xp professional edition and guess what still no disk help where do i go from here
Reply to this comment
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About Defensive Computing

Michael Horowitz is an independent computer consultant and the author of several classes on Defensive Computing. He views Defensive Computing as taking steps, when things are running well, to avoid or minimize the inevitable problems down the road. It's about educating yourself to the level where you can make your own intelligent decisions about keeping your computers and data happy and healthy. If you depend on computers, yet are on your own, without an IT department or nearby nerd, this blog's for you. His personal web site is michaelhorowitz.com.

He is a member of the CNET Blog Network and is not an employee of CNET.

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