Are you listening Microsoft tech support?
Like practically everyone, I've been the victim of poor customer service. I've talked to people who didn't know what they were doing, or how they were going to help me. I've talked to people I couldn't understand at all. It's easy to get frustrated.
Things need to change. Apple has stayed on top of the customer service game, while Dell, which once held that crown, has customer support quality issues that simply shock me. Suffice it to say that when you contact most tech companies, you simply don't know what you will get. A knowledgeable, understandable tech support agent? Maybe. An agent that sticks to a script and doesn't really listen to you? Unfortunately, too likely.
Here's my tech support wishlist:
... Read more- prev
- 1
- next
