The Digital Home

Can a product's value be measured by how much its developers improve it over time? If so, that metric would not have positive implications for the Apple TV.

Apple quietly updated its Time Capsule storage device Thursday. The high-end model will now retail for $499 and allow up to 2TB of storage. The low-end model with 1TB of storage will now retail for $299.

The Apple TV is in desperate need of an update.

(Credit: CNET Networks)

It's a nice upgrade. And it follows a list of several updates Apple has made in recent months to many of its products, including the iPhone, MacBook, and MacBook Pro. Apple is even preparing for its new operating system, Snow Leopard, which is slated for release in September.

But the company has yet to release a major upgrade to its Apple TV. Granted, Apple has updated the device's software on multiple occasions, but where's the new, major hardware update?

For almost a year now, we've been hearing about impending refreshes to the Apple TV.

In September, reports suggested that an Apple TV update featuring anything from a "Mac Mini/Apple TV" hybrid to something related to HDTVs was imminent. Nothing of the sort was ever announced.

In February, reporters found a survey that Apple conducted asking Apple TV owners how they were watching video on the device. It also asked them what they would change about the set-top box. That survey vanished from Apple's Web site. And once again, no major updates were released.

Microsoft's competition might be looking for a silent contender, but they won't find it in CEO Steve Ballmer. Rather than relying on the software giant's marketing professionals to dish dirt on competitors, Ballmer does it himself. And he does it quite often.

On Tuesday, Ballmer had some interesting things to say about Google and its upcoming Chrome operating system.

Steve Ballmer fielding a question from Fortune's Geoff Colvin.

(Credit: Screenshot by Ina Fried/CNET)

Speaking in an onstage question-and-answer session following his speech at the Worldwide Partner Conference in New Orleans, Ballmer told those in attendance that he doesn't "know if Google can't make up their mind or what the problem is over there...The last time I checked, you don't need two client operating systems."

Ballmer couldn't quite stop himself there. He had a few more interesting things to say about Chrome OS.

"Who knows what this thing is?" Ballmer said. "To me, the Chrome OS thing is highly interesting--it won't happen for a year and a half, and they already announced an operating system (Android)."

With all those zingers flying around, it made me start remembering other instances in which Ballmer has taken a company or product to task. So I decided to search Google for all results matching "Ballmer disses." Amazingly, the search returned more than 125,000 results.

Microsoft's CEO likes to hit the competition with some pretty tough comments. Here's what he's had to say about some of his most prominent competitors over time.

This story has been corrected. See below for details.

AppleInsider is reporting that Apple is engaging in an aggressive sale in many of its brick-and-mortar stores to eliminate its leftover inventory of last-generation Macs.

The updated MacBook Pro.

(Credit: CBS Interactive)

According to the report, last-gen MacBook pricing has been reduced by $100 to $300; MacBook Air prices were reduced by $400 to $800; and MacBook Pros are being offered at $400 to $500 off original retail prices.

"Our MacBook family has been updated, and all current stock of MacBook and MacBook Pros need to be sold," Apple wrote in an e-mail to stores and other partners cited by AppleInsider. "All current in-store computers are on a first-come, first-served basis."

I called a few local Apple stores to confirm the report. According to store employees, Apple is, in fact, selling last-gen Macs at those discounted rates.

When Apple announced the release of its new family of MacBooks on Monday, the decision might have been simple for some of us: buy the new stuff. But with steeply discounted pricing, that decision might not be so easy. It's always nice to have new products, but at what cost? If you could get a Mac--one that was just fine for your needs last week--for less than what's currently being offered, would you?

It's a tough decision to make. So let's take a quick look at the product updates to help you make your decision.

Piper Jaffray analyst Gene Munster thinks that Apple might release a tablet next year.

"Between indications from our component contacts in Asia, recent patents relating to multitouch sensitivity for more complex computing devices, comments from Tim Cook on the April 22 conference call, and Apple's acquisition of P.A. Semi along with other recent chip-related hires, it is increasingly clear that Apple is investing more in its mobile-computing franchise," Munster wrote to clients.

Munster believes that the tablet will feature a touch-screen display measuring between 7 inches and 10 inches. The tablet would have software resembling the iPhone's operating system.

Apple has remained tight-lipped, as usual, about work on such a product. But if the company offers a tablet, would its touch screen be a hindrance? It's too early to tell, naturally, but here are my initial thoughts.

Welcome to the mainstream, Geeks.

(Credit: Nintendo)

Over the past few years, I've been amazed at the attention the tech industry has received in the single realm that some thought it wasn't fit for--the mainstream.

The video game industry has become a multibillion dollar industry that rivals film. The Nintendo Wii is being played by people aged 1 to 100. The iPhone has transformed the cell phone industry. The Amazon Kindle, a device that some believed was a niche product, is selling faster than even Amazon expected. And everywhere you turn, someone who you thought had little knowledge about computers is discussing the differences between a Mac and PC.

But it's not just hardware. Sites like Facebook and MySpace are attracting millions of people to their pages each month. And celebrities--the leaders of the mainstream--have recently made Twitter, once a destination for the geek, almost a household name.

Most of those products were once reserved for the "Geek." But now, the mainstream has entered the Geekdom, and conquered it. It's getting harder to find a real geek.

In a recent study from Forrester Research, analysts found that Dell and Hewlett-Packard provided customer experiences that were well below par, while Apple came out on top.

According to the study, which asked 4,500 U.S. consumers to rate the usefulness and enjoyability of products, Dell received a "poor" rating in overall customer experience. The company mustered a "very poor" when it came to the customer's enjoyment using Dell products. HP's experience was rated as "poor," while Apple led the way for computer manufacturers with an overall "good" experience.

Bruce Temkin, the study's author, wrote that while PC manufacturers have some work to do to enhance the consumer's experience, Windows also contributed to the low marks.

"I do think Microsoft's software has a bit to do with it," Temkin wrote. "Consumers don't distinguish problems with the operating system from problems with the PC manufacturer. Bottom line, the Windows ecosystem needs an extreme customer experience makeover."

I agree with Temkin. But I also believe that Windows 7 is the single Windows OS that can improve the consumer's experience.

My (once) beautiful iMac.

(Credit: Don Reisinger/CNET)

Earlier this week, I showed you how to take apart your iMac and replace your hard drive. But I ended that with a promise to tell you the rest of the story. Here it is:

After I installed the new hard drive (a 500GB 3.5-inch internal Seagate hard drive costing $99), to replace the computer's nonfunctioning drive, I put my iMac back together and fired it up. I popped my Leopard install disc into the DVD slot, formatted the new hard drive, and installed the operating system. Within about 30 minutes, my iMac was back to life. I was ready to determine what happened to my old drive.

First, I bought a hard drive enclosure to convert my internal disk to an external hard drive. I bought an Antec enclosure for about $70 at Best Buy. It's a simple black box that connects to your computer via USB. It wasn't the most expensive enclosure on the shelf, but it did the trick.

After placing my internal hard drive in the enclosure, I plugged it into my iMac via USB. I waited (and waited and waited) for the hard drive to pop up in Finder. Eventually, it did. Unfortunately, only my Windows partition was accessible. My OS X files were gone.

If you were following me on Twitter last week, you probably know of the disaster that hit me hard Tuesday night: my 24-inch aluminum iMac, sporting a 2.4GHz Intel Core 2 Duo processor, 1GB of RAM, and a 320GB hard drive, failed.

I quickly determined that it was a hard-drive failure. I tried running Disk Utility off my Leopard install disc to repair it. Unfortunately, it didn't work. I then tried repairing the invalid sibling link and invalid node structures. Once again, I failed.

Remembering that I also failed to pay for AppleCare, I decided that I needed to find a way to salvage my hard drive. So I tried connecting my iMac to my MacBook through a FireWire cable to get the contents off of it. That didn't work.

At this point, it seemed that I was out of options. I determined that it definitely was my hard drive that failed on me, so I could still use my iMac with a new hard drive, but there was one catch: removing the hard drive and replacing it would be extremely difficult, since unlike most other computers, opening the case with a few screws and popping out the hard drive was impossible with my iMac.

Believe it or not, that 24-inch aluminum iMac has only one screw on it, and it only gives you access to the RAM. To access the hard drive, I had no other option but to crack open my beautiful 24-inch iMac with the aid of suction cups. And I decided to share my experience with you.

Here's my step-by-step guide on how to crack open your iMac and replace your hard drive. (Disclaimer: Neither I, nor CNET, nor any of its affiliates is liable for any damage that might occur to your computer by following these steps. Follow them at your own risk.)

Microsoft CEO Steve Ballmer opened his big mouth again. He decided to dish on Apple, saying the company competes by providing little more than a logo and a higher price.

"Apple gained about one point, but now I think the tide has really turned back the other direction," Ballmer said in a keynote speech at Media Summit 2009, discussing Apple's recent gains in the market. "The economy is helpful. Paying an extra $500 for a computer in this environment...to get a logo on it? I think that's a more challenging proposition for the average person than it used to be."

Apple fans came out in force, responding to Ballmer's latest bullet. Commenters tried to correct Ballmer, saying, "That extra $500 gets you an OS that doesn't get viruses and allows you to run for the life of the computer without having to wipe the computer and reinstall." Others were more reactionary. Said one, "Ballmer is an idiot...period."

But is he? Sure, he opens his mouth when most competitors wouldn't, but it's hard to argue with his track record as a CEO. Over the past four years alone, he has presided over a staggering increase in Microsoft's bottom line. During that period, profits at the company have risen from $12 billion in 2005 to more than $17 billion for the fiscal year ending June 30, 2008. Revenue has nearly doubled in that time. And shareholder value--a measure of a company's ability to increase its free cash flow over time--has increased since he became CEO of Microsoft.