Digital Media

Ticket scalping has been a hot topic in the music industry for years, causing a lot of uproar and complaints among music fans.

The sad fact of the matter is that lots of parties in the music industry try to sell secondhand tickets for a markup. Ticketmaster owns a premium resale service called TicketsNow. It also owns a resale exchange, TicketExchange, which lets any individual (including scalpers) buy or sell a ticket. Even artists and managers frequently take their allotments and sell them on broker sites for a markup, as The Wall Street Journal has reported.

Worst of all is the fan club scam, where fans pay for the right to get in line for presale tickets--but joining the club doesn't necessarily get you a ticket before the scalpers have snapped them all up, as Keith Urban fans in Nashville recently discovered.

I can't get too angry, though. I haven't bought a ticket from a scalper in years, and I've never gone through a ticket broker. I get good seats well after they go on sale and can usually get into sold-out shows. And they almost never cost me more than the original retail price.

It's not magic: it's Craigslist. I wait until a few days before the show, then run a search for the band I want to see. Inevitably, I find a few people who bought a ticket then had an irresolvable conflict. These are normal people--not scalpers, just fans like you and me--and they almost always settle for what they paid, or even less. If I'm not happy with the price, I move on--there always seem to be more sellers, especially the on day of the show.

You can't get tickets to this Friday's Pixies show through the official site for the venue, STG Presents, but there are plenty of tickets at fair prices on Craigslist.

This month alone, I've scored floor seats to Steely Dan well after they were gone from Ticketmaster's site, and a pit ticket to Friday's Pixies show, which is entirely sold out. I've had such good luck that I'm considering abandoning Ticketmaster and other ticket sellers completely. The seats are better, they're the same price or cheaper, and I'm usually helping a fellow fan out of a jam.

There are ticket brokers and other professionals gumming up the ads on Craigslist, but you can scope them out pretty quickly--they often list ticket prices as $1 (because they're actually selling lots of tickets at different prices) or have some other giveaway like an overly generic headline ("Great seats") or obviously inflated prices. Regular fans tend to list the exact seat number in the ad and a price that's pretty close to what they paid.

There will always be some demand for professional ticket brokers; people who want to impress an important business client with great seats don't want to wait until the last minute and risk striking out. And for some shows, fans would rather sacrifice a body part than sell their tickets--I'm thinking of the early shows on the 2007 reunion tour by The Police, for instance. But for many shows, Craigslist is a far better deal than the professional sites. Which makes me wonder how long they'll last.

Ticketmaster's Irving Azoff rejects criticism by Bruce Springsteen and others of the proposed buyout of Live Nation.

(Credit: Ina Fried/CNET)

CARLSBAD, Calif.--Ticketmaster CEO Irving Azoff portrayed his company on Wednesday as one that needs the merger with Live Nation to survive.

"Any of you guys can write a program to sell some tickets," he told the crowd at the D: All Things Digital conference here.

Conference co-host Kara Swisher took issue with his positioning. "Most people don't consider Ticketmaster a victim," Swisher said.

Azoff noted that more and more entities are getting into the ticketing business, forcing his company to diversify as well.

"It's the natural evolution of business," he said. "It's just a myth that there is not real competition."

He rejected the criticism of the proposed deal from Bruce Springsteen and others.

"I would say Bruce is uninformed," he said.

Asked about the deal's prospects of ultimately going through, he said: "We're very optimistic and enthusiastic that the merger will get done sometime between now and the second half of the year," he said.

FanSnap announced Monday a $5.5 million funding round, which it aims to use on completing the build-out of its search engine.

FanSnap, which launched its ticket search engine beta in September, received funding from existing investor General Catalyst Partners, which led the round.

The FanSnap site is designed to allow users to search for tickets based on a number of criteria, from price range to number of tickets sought, as a well as an at-a-glance ticket price range based on the stadium section using a colored map.

The site gleans its data from 56 ticketing providers including StubHub, Ace Ticket, and TicketNetwork.

Music giant Live Nation announced on Thursday that it has partnered with SMG, the operator of 216 stadiums, arenas, convention centers, and concert halls, in an agreement that lasts through 2011.

The announcement is in anticipation of Live Nation's ticketing service, which launches in January and will sell tickets for venues that Live Nation already represents as a promoter as well as third-party partners. Under the terms of the agreement, Live Nation will be the exclusive outlet for SMG's tickets; Live Nation expects the SMG deal to raise its potential ticketing volume by 25 percent.

Live Nation recently ended its ticketing contract with Ticketmaster, owned by InterActiveCorp before CEO Barry Diller spun it off into a separate company. When Live Nation Ticketing launches, the two companies will be direct competitors.

Live Nation has also started offering "360" representation for artists, taking the place of a music label and touring manager, as well as a promoter.