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April 23, 2009 1:49 PM PDT

Listen up, MySpace: Here's how to get back on top

by Caroline McCarthy
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Needless to say, MySpace is in a bit of a tight spot. The News Corp.-owned social network has been eclipsed in traffic by Facebook worldwide and may be close to losing its top spot in the U.S. And now, a management shakeup initiated by new News Corp. digital boss Jonathan Miller has seen the departure of CEO Chris DeWolfe and shuffling of president Tom Anderson's role.

Entrepreneur Jason Calacanis, who sold Weblogs Inc. to AOL when Miller was in charge over there, came up with a list of ten priorities for the incoming CEO. He's mostly right. But I think it's simpler than that: MySpace just has to put entertainment at the forefront of everything it does.

Facebook has won the social-networking battle, not to mention the reputation for tech cred, and no amount of developer-friendly initiatives is going to win that back for MySpace (a clear exception: social gaming, which is likely responsible for why MySpace's engagement metrics are notably better than Facebook's).

But MySpace has tech cred of a different sort. MySpace Music, the company's streaming audio service bolstered by investments from all the major record labels, is still a relatively new product but has been well-received. There are still loads of opportunities for this to grow more, from international expansion to merchandise and ticket sales. Some geeks are already impressed: When I was at Social Web FooCamp last weekend, one young entrepreneur told me that he didn't use MySpace as a social network, but as a music search engine.

MySpace Music, and surrounding entertainment content, should be at the center of the brand. The company has the opportunity--and the muscle--to fill the void of a mass-market entertainment power that MTV once held.

The first rule is that when it comes to entertainment content, MySpace can't settle for low quality or a poor fit. MySpace's first forays into original programming were notable misfires. "Quarterlife," which was distributed on MySpace as well as its own Web site, was a sleepy shoegazer better suited to the Sundance Channel. Faux-reality show "Roommates" was just tacky and poorly acted. Web audiences have become discerning enough so that they won't settle for public-access quality.

A couple of months ago, I went to one of MySpace's "secret shows" concerts, which featured singer Lily Allen at the Bowery Ballroom, a relatively small downtown venue in New York. I told one of my colleagues about it after the fact, and his response was, "Why does nobody know about these things?" If more people knew that logging into the right MySpace page at the right time could give you details about a cool free concert, I'm pretty sure there would be, well, more people logging into MySpace. There also wasn't nearly enough wielding of the MySpace brand at the show itself. It was one of those situations where a handful of stickers could've gone a long way in free advertising.

MTV in its heyday (and still, to an extent, today) understood the importance of in-real-life events in maintaining brand loyalty. "Secret shows" and movie screenings are part of that, but it can go even further. When I was growing up in the '90s, kids much cooler than myself would show up in Times Square to catch a glimpse of MTV's "Total Request Live" taping or to the "Beach House" that was set up in a different seaside town each summer. More recently, we've seen the success of Yelp parties: Rent a venue, invite avid users, and just let them hang out. They'll stick around online, too.

It's also got to be easy to find this stuff. MySpace's interface is so confusing to me that I've found it easier to discover new music through Apple's iTunes Store. Right now, half the home page is taken up by ads and the rest pertains to content ("Final Fantasy XIII" and "The Hills") that I have zero interest in. The site needs a real back-end overhaul, and maybe this is where one of Jason Calacanis' recommendations can come into play: Make some acquisitions. There are so many content discovery and recommendation apps out there, a few of which must be hungering for a buyout.

If people can be confident that MySpace is a reliable hub for finding insidery information about the latest in entertainment--fresh new bands, movie previews, the fall TV season, great Web video--that could be enough to get its momentum back. It might've started out with the tagline "a place for friends," but maybe the attitude should change to "a place to be cooler than your friends."

But, obviously, that wouldn't be the official tagline. Because then it'd be more like "a place for tools."

Originally posted at The Social
February 27, 2009 9:51 AM PST

Do tech hopefuls still need Demo and its ilk?

by Daniel Terdiman
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When Demo 09 kicks off Monday in Palms Springs, Calif., the high-technology showcase conference that prides itself on putting cutting-edge companies in front of A-list venture capitalists and journalists will do so in perhaps the worst economic environment in modern tech history.

Exhibitors at Demo pay well into five figures for the privilege of giving a six-minute presentation to a room full of influencers--many of whom have paid up to $3,000 to be there. So one could wonder whether the show can maintain its relevancy while companies are shedding record numbers of jobs, when credit is as tight as it's been in decades, and in an era where tech firms have more ways to promote themselves than ever before.

Yet Demo is not alone in its class: smaller tech conferences of between several hundred and several thousand attendees, such as TechCrunch 50, AlwaysOn, and those run by the GigaOm network. And with money being as tight as it is and the Internet and social media allowing start-ups and companies with new products to bypass traditional promotional methods, one question is obvious: Do we need these conferences?

The answer, according to conference organizers, attendees, and journalists, is yes. But we don't need all of them. And it seems likely that over the next year or two, unless economic conditions improve dramatically, only those conferences that can provide the kind of value that attendees and exhibitors alike need--a solid focus, great content, a long list of influencers, high production value and exceptional networking--will make it.

"I think every business in general is at risk to some degree right now," said Eric Faurot, a senior vice president at TechWeb, which puts on the Web 2.0 conferences, as well as many others. "In the event business, the stronger events, the really healthy events that have a real purpose to them, will emerge stronger, and weaker events will just die. They just won't survive."

Demo, of course, is in a transition period. It announced earlier this month that its longtime director, Chris Shipley, would be stepping aside after its fall 2009 iteration and that VentureBeat CEO and editor-in-chief Matt Marshall would be taking over. Marshall will appear on stage with Shipley at next week's event.

The Demo formula
Some might say that Demo's model of charging a fairly hefty fee to exhibitors, as well as several thousand dollars to attendees--not to mention the fact that it's held at pricey resorts in out-of-the-way places like San Diego, Palm Springs, and Phoenix--would make it a candidate for extinction. But Demo may in fact have just the right formula.

Asked if his software company, Bomgar Corp., would exhibit at Demo in the future after having done so two years ago, CEO Joel Bomgar was unequivocal: "Absolutely....We considered it a huge benefit when we did it."

Bomgar said he had paid $18,000 to present at Demo, and wouldn't blink at paying such a fee again, even if it had gone up a bit.

"If it was a matter of spending $20,000 to get in, we would alter our budget" to do so, said Bomgar, who is speaking on a panel at Demo next week, but who otherwise has no connections to the show. "All of the (benefits it offers), you can leverage to a value that far exceeds $20,000."

To Bomgar, one of Demo's most valuable functions is its traditional filtering process, in which organizers whittle down hundreds of companies--all of which are willing to pay the five-figure fee--to the between 65 and 70 that are finally chosen to present.

"The media and the venture capitalists show up to a show like Demo," Bomgar said, and "they know they're getting the cream of the crop. If they were just getting a random selection, that's instantly less compelling, rather than getting a focused group."

For Michael Arrington, who wears the hats of both a prominent tech journalist--editor of TechCrunch, which he founded--and one of the organizers of TechCrunch 50, a conference's value comes from the people he meets.

"I need to be around CEOs," Arrington said, "because they're the ones that will talk (about what their companies are doing). And there needs to be a lot of news breaking."

That's the lesson conferences can learn in order to stay vital, Bomgar suggested: Give the press and the money people the confidence that they won't be wasting their time by attending, and they'll go out of their way to come, regardless of where the event is. And if the media and the top VCs are on hand, then serious companies that are committed to building their businesses will line up to exhibit, even if they have to pay a hefty fee to do so.

The TechCrunch 50 model
There are other models, of course. For example, TechCrunch 50, an annual show in San Francisco put on by, among others, Arrington and Weblogs Inc. and Mahalo founder Jason Calacanis, gives a select group of start-up tech companies a chance to showcase their wares in front of many of the most prominent tech journalists in the world--without paying a fee.

"We don't charge anything (to exhibitors) for TechCrunch 50, so the only cost is people's time," said Calacanis. "In a down market, many intelligent and creative people have extra time. There is literally zero cost to the startup....If they make it to the main stage, they get $250,000 to $1 million worth of exposure in my estimation."

And according to Calacanis, the TechCrunch 50 model seems to be working pretty well. "We've seen more demand for this year than the previous two years in terms of companies asking us for the deadlines,speaker requests and sponsorship."

Still, expecting conferences to expand in this environment is unrealistic, said TechWeb's Faurot.

"You can't defy the physics of travel restrictions, and paying for conferences," said Faurot. "So any event that doesn't have a rock-solid position is at serious risk...You're going to sell less conference passes than last year, and you're going to sell less sponsorship than last year."

He explained that while TechWeb considers itself fortunate to have "the market leader" in several conference categories, it is without a doubt seeing the effects of the economic downturn. Faurot said where growth for some of the shows might have been around 30 percent two years ago and 15 percent last year, this year the company is simply hoping not to lose ground.

"We're calling flat the new growth," Faurot said.

Factoring in social media
While the evolution of social media--and the promotional and networking opportunities that services like LinkedIn, Facebook, Twitter and others give companies and individuals alike--may pose a threat to conferences that are not prepared to deal with it, it also presents a big advantage for those that are.

"In our experience, we've actually found that social media has increased (attendance at) events," Faurot said, "because people who are building relationships online, and people then have a reason to meet that person physically. It's very powerful. I think you just have to embrace it."

And that's where Demo may be in a good position, he added.

"People say, 'Of course, I can release my product at a number of events,' and there's a lot of alternatives to doing a launch at something like Demo," Faurot said. "But on the other hand, Demo is creating a time and place where people are focused on a category. The bet is you're going to amplify more (there) than if you just did your own announcement."

One phenomenon that has gotten a lot of notice in the last couple of years is what is called "lobbyconning," where people who haven't paid to get into a conference hang out in the lobbies at the event venues in order to network with the paying attendees.

But Faurot said that the activity of lobbyconning existed long before the term became well-known, and that, in fact, conference organizers who don't see such behavior are going to be unsuccessful.

"The worst thing for an event is when someone doesn't want to sneak into it," Faurot said.

One who isn't planning to sneak into Demo is BusinessWeek reporter Arik Hesseldahl, a longtime attendee of the conference. In a story he wrote earlier this month about Shipley's departure from the Demo directorship, Hesseldahl touted the value of the show.

"Shipley has run a great show, one that I have always considered a must-go," Hesseldahl wrote. "I quit attending most of the other tech conferences, but have always liked Demo because it is manageable, and because it's always interesting. Shipley has always picked a great crop of companies and I always leave Demo feeling optimistic about the future for tech companies and for the general state of innovation."

Of course, as a longtime attendee, Hesseldahl's enthusiasm for Demo isn't a surprise. But one person who gave the conference an endorsement was, perhaps, unexpected.

"I'll certainly go to (DemoFall)," said Arrington, who had stirred up a fair bit of controversy last year when he and Calacanis scheduled TechCrunch 50 at the same time as the 2008 edition of DemoFall and who, at the time, said, "Demo needs to die." "I think we're on different weeks this year. If we're invited, we'll go."

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