customer service posts - CNET News Daily Podcast

November 5, 2009 12:28 PM PST

Known for using brilliant engineers, complex algorithms, and speedy servers to organize online information in a simple and accessible way, Google is learning how to add the human touch to its repertoire as customers look for answers that can't be found on an FAQ. CNET News reporter Tom Krazit talks about what the search giant is doing to improve the customer experience and why that task is getting more difficult.

That, plus other headlines of the day, on Thursday's CNET News Daily Podcast.

Listen now:

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Today's stories:

Senate panel approves Democratic climate bill

Windows 7 sales outshine Vista

FAQ: Buying the right Windows 7 upgrade

Hands on with the new Dell Adamo XPS

Verizon offers prepaid wireless service for laptop users

Google tries its own take on customer service

Europe getting 'Internet freedom' law

Study: Internet use won't cause social isolation

Meet Ibn Sina, the Arabic-speaking robot

Topics:: Podcasts

Tags:: Google,; customer service

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About CNET News Daily Podcast

The CNET News team brings you this snappy podcast every weekday, covering everything from privacy to processors, iPods to Intel. Rafe Needleman, Leslie Katz, Erica Ogg, and Jennifer Guevin cover the top technology news of the day, and encourage listeners to be a part of the discussion.

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Meet the hosts of the CNET News Daily Podcast

Rafe Needleman is editor of CNET's Webware. He's been covering technology since 1988, and has interviewed thousands of tech execs. He blogs at Rafe's Radar.

Leslie Katz is senior editor of CNET News' Crave blog, which focuses on gadgets, games, and all other digital distractions.

Erica Ogg keeps up on the latest consumer electronics and PC goings-on as chief correspondent for CNET News' Crave blog.

Jennifer Guevin is assistant managing editor for CNET News and focuses on science and green tech.

Josh Lowensohn writes for Webware.com, CNET's blog about Web applications and services. E-mail Josh, or follow him on Twitter at http://www.twitter.com/Josh.

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