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October 8, 2009 10:05 AM PDT

Dude, where's my Zipcar?

by Scott Stein
  • 26 comments

(Credit: http://www.flickr.com/photos/kworth30/2271118974)

Zipcar, that post-dot-com-era savior of car-rental-haters everywhere, recently got a big boost to its already somewhat high-tech take on part-time car acquisition with the launch of its iPhone app. A mix of simple map-based search and reservation functionality and a neat headline-getting software remote to lock, unlock, and honk the horn on your car--it's a nice mix. I was sure to download the app as soon as I could, since I'm a frequent Zipcar user in New York City. Or, at least, I used to be. See, there's an area of Zipcar that could still use some improving.

The actual capability to find one's reserved car, for instance. For two consecutive weeks, Zipcar promised me a vehicle that simply wasn't there.

Week one: I had reserved a car less than 10 blocks from me. The day before my reservation, a customer service representative called me on my iPhone to tell me that my vehicle needed "emergency steam-cleaning," and rerouted my reservation to one of the only available emergency cars left on short notice, which was located miles away. I'd need to take a cab there and back or use an elaborate path of subways and buses, and the representative told me to save my taxi receipts and fax them to Zipcar so that I could be reimbursed.

Week two was worse. ... Read more

October 3, 2009 11:38 AM PDT

Gorgeous amplifiers, made in Utah

by Steve Guttenberg
  • 12 comments

ElectronLuv amplifiers are vacuum tube designs.

(Credit: ElectronLuv)

For over 10 years ElectronLuv has been producing custom amplifiers and high-end components.

I think they're awesome-looking things, and I love that they're built to order. In a way ElectronLuv's design ethos reminds me of the "American Chopper" TV series where they custom build high-end motorcycles to order. But in this case it's stereo pre- and power amplifiers, guitar amplifiers, turntables, and horn speakers designed to meet ElectronLuv's customers' desires.

ElectronLuv also makes custom guitar amplifiers.

(Credit: ElectronLuv)

Some might call it steampunk or retro chic, but I think ElectronLuv products are unique and represent the best of American high-end audio.

ElectronLuv's Josh Stippich needs three to six months to design and build each of his one-of-a-kind products. In the early design stages Stippich sends his customers drawings to get feedback so he can give them exactly what they want.

... Read more
Originally posted at The Audiophiliac
Steve Guttenberg is a frequent contributor to magazines and Web sites including Home Entertainment, Playback, and Ultimate AV. He is a member of the CNET Blog Network, and is not an employee of CNET. Disclosure.
September 18, 2009 11:00 AM PDT

AT&T customers, check your plan once in a while

by Dong Ngo
  • 131 comments

AT&T charges an iPhone user with a service that's not available on the iPhone.

(Credit: Screenshot by Dong Ngo/CNET)

I've been a customer of AT&T ever since 2003, when I got myself my first cell phone ever, and I've been a very good one. The proof: I set my bill to autopay from day one and even convinced a few friends to move to AT&T (mostly so that we don't have to use the minutes to talk to each other.)

I found out Thursday that AT&T hasn't been very nice to me.

... Read more
Originally posted at iPhone Atlas
September 11, 2009 10:05 AM PDT

Turn Vista into Windows 7 for free

by Tom Merritt
  • 48 comments

Every time Microsoft delivers a new OS it's possible to get many of the features of a Windows upgrade in the previous version of Windows. Windows 7 is no exception. Here's a roundup of a few things you can do to make Windows Vista as Windows 7-like as possible, without shelling out for the new OS.

We'll start out with a couple tweaks, then tell you about four free apps you can download. And a tip of the hat to the amazing Gina Trapani at Lifehacker, from whom I picked up several of these tricks.

First the taskbar. Windows 7 lets you "pin" apps to the taskbar and we can approximate that in Vista. Here's how.

Right-click on your taskbar.

Select toolbars.

And choose Quick Launch.

Now drag the icons you wish to "pin" into the left side of the taskbar.

Right click on the taskbar again and uncheck "lock taskbar."

Now click on the three rows of dots, hold down the mouse, and drag the bar over until you see all your icons.

Now, they look a little small like that, so let's make them bigger. Make sure the taskbar is unlocked.

Now right click on the taskbar again.

Select the view menu and choose large icons.

That's OK. But if you want a real Mac-like dock, forget all that and install RocketDock. It gives you a whole new Macish dock that you can put down at the bottom of the window instead of the taskbar.

But your Windows still looks all Vista-y. One more interface tweak before we move on. Download VistaGlazz 1.3. It's a utility that changes some system files to allow you to implement third-party themes on Vista. Launch VistaGlazz and, if you're sure, agree to allow it to modify your system files. I did it, and had no issues. But I make no guarantee.

... Read more
Originally posted at CNET TV

August 29, 2009 10:22 AM PDT

Sirius' nifty new home satellite radio tuner

by Steve Guttenberg
  • 5 comments

That blurry thing under the display is the SR-H2000.

(Credit: Sirius XM)

I went to Sirius XM's New York City headquarters on Wednesday to see what's new. They showed a bunch of docking units and the like, but the only new product that got my juices flowing was a new home tuner, the sleek-looking SR-H2000.

You might think a brand new Sirius tuner (not a table radio) intended to be used with a stereo or home theater system would also offer access to all XM channels, but that's not the case. Sirius subscribers can add "The Best of XM" package for a small upcharge on their monthly bill.

The SR-H2000 includes a wired 12-volt IR input, a menu-selected RS232 control, and an F-type antenna connector. By adding a SIRIUSConnect Tuner or Home Dock, the SR-H2000 can play two different channels simultaneously in separate rooms.

The SR-H2000 features a video output that can be used to display the user interface and programming information on your TV. The included rackmount hardware allows the SR-H2000 to be mounted flush with the front of a rack. You can pause and replay up to 44 minutes of live satellite radio.

No one at Sirius mentioned sound quality, and why would they? It's pretty miserable and I doubt the SR-H2000 will improve my opinion of Sirius' sound.

The new SR-H2000 will be available in the fall primarily through custom installers and specialty retailers for a suggested retail price of $349.

Originally posted at The Audiophiliac
Steve Guttenberg is a frequent contributor to magazines and Web sites including Home Entertainment, Playback, and Ultimate AV. He is a member of the CNET Blog Network, and is not an employee of CNET. Disclosure.
August 17, 2009 9:00 AM PDT

Three ways to get more out of Google Chrome

by Dennis O'Reilly
  • 4 comments

The browser wars are heating up again. Microsoft's touting the improved performance and security of Internet Explorer 8, dozens of new Firefox extensions are released every day, and, according to Apple, Safari 4 will be even faster than its speedy predecessor. Meanwhile, Opera just keeps chugging along at version 9.64, with version 10 beta 3 now available.

Just a few weeks ago, Google announced its plans to create an operating system based on Chrome. Considering that the browser itself is barely a year old, such plans may be premature. Then again, maybe not. But for right now, I'll keep looking for ways to make the Chrome browser more useful.

Last June, I described ways to change Chrome's default settings. Here's a look at ways to revamp the browser's interface and access some of its useful hidden features.

... Read more

Originally posted at Workers' Edge
Dennis O'Reilly has covered PCs and other technologies in print and online since 1985. Along with more than a decade as editor for Ziff-Davis's Computer Select, Dennis edited PC World's award-winning Here's How section for more than seven years. He is a member of the CNET blog Network, and is not an employee of CNET.
July 23, 2009 1:17 PM PDT

Pity the poor carriers? I think not

by Kent German
  • 5 comments

Apparently, wireless carriers like aren't feeling a lot of love at the moment. Not only does it have to deal with its ever restless customers, but also it is under fire from members of Congress and rural operators who claim that the major carriers' exclusivity deals hinder competition and innovation.

Though Verizon has agreed to shorten the exclusivity deals to six months, rural carriers like Cellular South still aren't pleased. So now, Verizon is taking its case directly to the American public. On Thursday, the carrier released a letter that its CEO and President Lowell McAdam had posted to The New York Times.

In a classic case of "it's never about what it's about," McAdam doesn't mention carrier exclusivity; rather, he argues that the big, nasty carriers really aren't so big and nasty after all. He also invites government officials and the media to rely on facts when reporting on the industry. ... Read more

Originally posted at Dialed In Podcast
July 6, 2009 9:47 AM PDT

Update: Sony addresses W-Series Walkman sweat-resistance concerns

by Jasmine France
  • 4 comments

Can't take the sweat? Get out of the gym.

(Credit: CBS Interactive/Corinne Schulze)

Update: W-Series Walkman owners experiencing an issue with their players can visit the Sony help site for more information. It appears the issue is only affecting devices within a certain serial number range, so not all products should have the problem.

Original post: The Sony W-Series Walkman is an MP3 player built into a set of earbuds, which feature modules resembling Bluetooth headsets connected by a flexible neckband that loops over the back of the ears and behind the head. The design is undeniably innovative, and the player's ultralight weight and lack of headphone wires does appear to make it ideal for active applications. And in fact, I found this Walkman to be quite handy at the gym during my testing for the review. However, several Sony customers have logged complaints that the device isn't actually sweat-resistant, a rather important feature for any fitness-friendly gadget.

The main complaint is that the Walkman has a tendency to short out after just one or two particularly sweaty workouts. Volume gets wonky, or the music just refuses to play back altogether. In some cases, the player's Zappin feature will turn on and off on its own. Although our review unit did not suffer from such problems, and not all users have experienced the issue, there has been enough negative feedback to warrant a response from Sony, which is just what I solicited after receiving a couple of e-mails on the topic. Below is the company's reply...rather canned, if you ask me, but at least it's something.

Sony makes every effort to ensure that its products not only meet its own strict quality standards, but also support a positive customer experience.

Recently, there have been comments made about the W series Walkman (NWZ-W202), which has been available for purchase in the US and Europe since April 2009. These comments involved a small number of W series Walkmans reportedly malfunctioning following exposure to sweat or other liquids.

We take all customer feedback seriously, so we have implemented additional safeguards to promote sweat/moisture resistance. We are confident that these measures will ensure all W series Walkman models support increased customer satisfaction and meet our high quality standards.

Sony will provide information for contacting Sony Customer Support and replacement unit availability by Tuesday, June 30. We sincerely apologize to our customers for any inconvenience.

Sony promised to supply me with a customer support link as soon as it is up and running. I will post that here when I receive it.

The following product mentioned is available.

On Sale Now: $39.99 - $64.99
View the latest prices for Sony NWZ-W202 W-Series Walkman (2GB, black)

Originally posted at MP3 Insider
June 19, 2009 1:25 PM PDT

iPhone 3G S: Were you able to upgrade?

by Scott Stein
  • 62 comments

The iPhone 3G S launch is well under way, and AT&T made a big deal this week with a capitulation to iPhone customers under contract (click the link for the CNET story). It promised that some 3G customers who would normally be upgrade-eligible later this summer (June, July, August) will finally be able to get their 3G S now for the new-contract prices of $99, $199, and $299.

It was a nice promise, but were you able to take advantage of it? I ask because I bought my 3G last August 31, and I pay more than $99 a month on my bill--a prerequisite according to AT&T's news update. However, after half an hour spent on the phone with customer service managers, I discovered that what I had been told on AT&T's Web site and via text message was still true: I don't qualify until 1/31/10, which is more than halfway toward the release of the next iPhone after this one.

Moreover, AT&T wouldn't specify what, exactly, determines whether a customer gets a 12-month or 18-month upgrade window. Even their official message remains gray on the matter. To make matters even more inexplicable, the manager said it was "Apple's decision," and that I needed to spend more than $99 a month just on my voice plan, not including data (required with every iPhone contract) and texting. On the other hand, our editor in chief, Scott Ard, told me he was successful, and that he was a 3G owner who had been eligible late July. What was the magic powder that sealed the deal? He's been with AT&T longer than I have, which may have helped.

Sound off: did you get an upgrade? Were you denied? Was it a pain to do, or remarkably easy? Let us know. At the least, I can feel sympathy in numbers (and wonder why I'm so excited about spending so much for a faster chip, a video camera, and a compass). For more on my AT&T rant, check out this week's Digital City podcast when it goes live.

May 19, 2009 7:28 AM PDT

What to do when your hi-fi breaks

by Steve Guttenberg
  • 5 comments

Your vacuum cleaner sucked out a woofer? Who to call?

(Credit: Steve Guttenberg)

I get this one a lot, what should I do about my--fill-in-the-blank--broken headphones, buzzing speakers, static noises, intermittent sound, or when my subwoofer stops subbing?

Only rarely can I solve the problem with a quick fix; I always first advise contacting the dealer or Web site that sold you the product. Service is their responsibility and if they don't provide it, you shouldn't buy from them.

Of course, the best time to ask about service is before you buy any product. Will they replace a product if it fails within 90 days of purchase? Do they pay for return shipping? I'm talking about audio products here, but that advice works for any tech purchase.

... Read more
Originally posted at The Audiophiliac
Steve Guttenberg is a frequent contributor to magazines and Web sites including Home Entertainment, Playback, and Ultimate AV. He is a member of the CNET Blog Network, and is not an employee of CNET. Disclosure.
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