The Dell Mini apparently isn't Michael Dell's favorite product.
(Credit: CBS interactive)Netbooks aren't for everyone, Dell CEO Michael Dell said Tuesday night at a dinner in Silicon Valley hosted by the Churchill Club.
Give a 10-inch Netbook to someone who's been using a 15-inch notebook, and the user will say, "'Hey, this is fantastic....It's so light,'" Dell said, according to The Register. "But about 36 hours later, they're saying 'The screen's gonna have to go. Give me my 15-inch screen back.'" (Editors' note: Dell also spoke at Oracle OpenWorld on Tuesday, about how his company is delivering a more efficient enterprise with its services. See the ZDNet video on right.)
The fact that Dell would take Netbooks to task in such a way should be a surprise, considering his company sells a line of 10-inch Netbooks. But Tuesday night in Santa Clara, Calif., Dell apparently didn't care. He wanted to make it clear that his company realizes the limits of Netbooks and that it offers options.
"We see a fair amount of customers not really being that satisfied with the smaller screen and the lower performance, unless it's like a secondary machine or it's (a) very first machine and the expectations are low," Dell said, according to The Register. "But as a replacement machine for an experienced user, it's not what we'd recommend. It's not a good experience, and we don't see users very happy with those."
Although Dell obviously has issues with Netbooks, it seems that many consumers don't. A recent study from DisplaySearch found that as notebook sales fell 14 percent in the second quarter year over year, Netbook sales rose a whopping 264 percent. The research company expects the trend to continue.
With that in mind, was Dell's founder doing the right thing by taking shots at Netbooks? His company does sell them, after all. And if Netbook sales are booming, shouldn't this simply be area where Dell can capitalize.
What do you think?
Don Reisinger is a technology columnist who has written about everything from HDTVs to computers to Flowbee Haircut Systems. Don is a member of the CNET Blog Network, and posts at The Digital Home. He is not an employee of CNET. Disclosure.
As he has been doing in public speeches and interviews in the last year, Michael Dell has again stirred up speculation about what his company has planned in the handheld market.
In a speech he gave in Tokyo Tuesday, the chief executive of Dell was slightly more specific than he has been in the past on this topic.
"For the last three years, we have integrated 3G radios into our notebooks," said Dell. "We already have agreements with many mobile carriers around Netbook devices, so it wouldn't be unreasonable to expect that we would have smaller mobile Internet devices or smartphones in the future."
The Dell smartphone rumors have swirled since former Motorola executive Ron Garriques was hired. Michael Dell has periodically made reference to "smaller- and smaller-screen devices" that his company was working on, but until now he hadn't spoken about a Dell-branded mobile Internet device, or MID.
Dell is in the process of expanding its lineup of products while at the same time attempting to tweak consumers' expectations of the company that made its name selling discount PCs direct. A smartphone, essentially a handheld computer, appears to fit in with Dell's plan to diversify its lineup of consumer PCs.
I'm not a big fan of surveys, so I don't quote them often. But a recent Consumer Reports survey about PC manufacturers listed Apple as No. 1 in tech support, with Lenovo second, Dell third, and HP dead last. I should also say that Dell came in second in desktops.
I thought the headline should be "Survey says leading PC maker HP dead last in tech support." But that's not what happened. The media hailed Apple, trashed Dell, and gave HP a pass.
Horror stories about Dell's support are all over the blogosphere. Why is that? I mean, why does the media give Dell such a hard time?
Because perception is reality. But aside from being a pithy statement, what does that really mean? ... Read more
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