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September 26, 2008 10:49 AM PDT

iPhone users say the 2.1 software update delivered

by Kent German
  • 26 comments

The latest software update appears to have improved the iPhone 3G.

(Credit: Corinne Schulze/CNET Networks)

Recently, I asked iPhone 3G owners to tell me if the 2.1 software update had fixed the widespread issues with dropped calls, short battery life, and faulty 3G connectivity. Now, just over a week later, I've wrapped up your comments.

At the time of this writing, we received 56 comments (I had to discount a few because they weren't on topic). While this is an entirely unscientific survey, almost half (48 percent) reported significant improvements in all areas, 20 percent reported no positive changes, and 32 percent said that it fixed only a few issues while leaving other problems unchanged. I've included a sampling of comments after the break.

As for me, I have to fall in the neutral camp. On the upside, backups on our iPhone 3G review model are quicker, contacts load faster and application crashes are nonexistent. I never had many dropped calls, so I didn't see a change there, but the keyboard lag has improved as well.

On the downside, however, I haven't seen much a battery life improvement at all. Still I can only get a day's worth of battery, even if I leave it resting on my desk for a few hours. Though one satisfied reader said he was happy that his iPhone 3G now lasted a full day rather than a few hours, I still think that's unsatisfactory.

What's more, I'm still wondering exactly how the update changed the 3G feature. In its release notes Apple promised that 2.1 would bring "improved accuracy of the 3G signal strength display." So what exactly does that mean? Like my colleague Dong Ngo, I've seen a few more bars on my display but the 3G reception seems to be about the same.

Finally, some readers said that after the 2.1 update their iPhone started fetching e-mail far less frequently. I've haven't seen a change in that area so please tell me if you have. ... Read the full post at CNET's CES 2010 blog

September 17, 2008 9:59 AM PDT

Has the iPhone 2.1 software update delivered?

by Kent German
  • 73 comments

The 2.1 software update brings needed changes to the Apple iPhone 3G.

(Credit: Corinne Schulze/CNET Networks)

When Apple released the iPhone 2.1 software update last Friday, the company promised it would fix a lot of the irritating issues that have plagued iPhone 3G users since the device hit stores two months ago. Among the promises were longer battery life, fewer dropped calls, quicker backups, and no more crashes of third-party apps.

It's an impressive list, and one that every iPhone 3G owner has been waiting for. But beyond the hype, has the software update kept its promises? Is the iPhone 3G really an improved device? Well, after a few days of tinkering, anecdotal evidence by CNET editors and readers suggests that it has. Here's what we found.

Dropped calls
I never experienced a great number of dropped calls on our iPhone 3G review model, so I deferred to a couple of colleagues for their opinion. CNET editors Dong Ngo and Nicole Lee not only reported fewer dropped calls on their iPhones, but also an improved signal in more areas. What's more, calls were more stable and connection failures were fewer.

Faster backups
Nicole and Dong also agreed that backup times are now much quicker. Nicole said her backups dropped from about 10 minutes to just 2 minutes. A CNET reader had an even better experience. His backup times dropped form three hours to just a few minutes. I noticed a big change in this area as well.

Battery life
I haven't noticed much of a change here yet, but other respondents have seen improvement. As Dong said, his iPhone nearly died during an eastbound transcontinental flight before installing 2.1. But after 2.1, his iPhone was only half dead on his return westbound flight, which lasted an hour longer.

Apps
I had quite a few app crashes before 2.1, and haven't seen any after installation.

Faster loading of contacts
Though I never timed it before, this appears to be much faster. And others agree.

3G signal
Though some people hoped the update would boost 3G reception and increase download time, that's not the case. Actually, 2.1 was supposed to bring "improved accuracy of the 3G signal strength display." While this does appear to be happening--I noticed a jump of a couple of bars pretty quickly--I wonder what that really means to the user. As Dong said, "(the) 3G signal is better (as in more bars), but the speed is not much better."

What have you noticed from the 2.1 software update? Have the changes made your iPhone better?

September 9, 2008 3:34 PM PDT

Fixes coming for iPhone 3G

by Kent German
  • 38 comments

Fixes are coming for the iPhone 3G.

(Credit: Apple)

Though iPod news dominated Tuesday's Apple's "Let's Rock" event in San Francisco, Apple CEO Steve Jobs did spill a bit of iPhone news. Jobs said that coming this Friday, Apple will release the anticipated 2.1 software update. What will it bring? Well...Jobs didn't really say, except that is a "big update" that would fix "lots of bugs."

The pesky bugs should be no surprise to current iPhone 3G owners as they've been widely reported since the handset launched two months ago. Specifically, the fix should bring fewer dropped calls, battery life improvements, no crashes with applications and faster backups.

If the software update does what Jobs promises, there's no question that it will be welcomed warmly. The ongoing issues have proved to be a thorn in the side of many iPhone 3G owners, but Apple was relatively slow in acknowledging the problems. On August 18, it released the 2.0.2 software update, which was supposed to bring "improved communication with 3G networks," a company spokeswoman said. Then, two days later, rumors circulated that the crashing applications problem would be fixed in a September software update.

So, this does appear to be the moment we've been waiting for. When the update is out, we'll download it to our iPhone as soon as we can and tell you how it works. I'm hopeful the issues will be solved, but I'm also wondering how a software update can address bad 3G coverage from AT&T. What's more, I'd be happier if the 2.1 update also added missing features to the iPhone like cut and paste, multimedia messaging ,and voice dialing, to name a few. I guess we'll have to continue waiting.

What do you want from the iPhone 2.1 software update? Let us know below.

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