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January 21, 2009 4:00 AM PST

'The New York Times' Facebook problem

by Charles Cooper
  • 26 comments

I'm an unabashed New York Times fan boy. Warts and all, it remains the best edited daily newspaper in this country. Disagree? Then come find me on Twitter and let's mix it up. (My handle is "coopeydoop").

You won't have a chance to do the same with many Times reporters and editors--on Twitter or any other social network, for that matter. Batting it back and forth with the hoi polloi just isn't part of the drill. Not, mind you, because they lack for opinions or have no stomach for engagement.

The Poynter Institute reposted the text of a memo from Craig Whitney, the paper's assistant managing editor, to his newsroom, in which he urges extreme caution in how Times employees use Facebook and other social-networking sites. For starters:

"One of them is that outsiders can read your Facebook page, and that personal blogs and "tweets" represent you to the outside world just as much as an 800-word article does. If you have or are getting a Facebook page, leave blank the section that asks about your political views, in accordance with the Ethical Journalism admonition to do nothing that might cast doubt on your or The Times's political impartiality in reporting the news. Remember that although you might get useful leads by joining a group on one of these sites, it will appear on your page, connoting that you "joined" it -- potentially complicated if it is a political group, or a controversial group."

Whitney is an accomplished Times veteran whose work I've admired over the years. But this memo sums up some of the very reasons why so many believe the mainstream media is doomed to irrelevance.

The Times achieved primacy in American journalism by getting the story (usually) right and delivering the news with depth and nuance. By itself, the formula that worked so well for the Times in the 20th century may not be enough in the 21st. That's because the fragmentation of media has created a multiplicity of voices on the Internet, some good, others less so, where the authority of the Times depends on more than a prototypical article.

So it is that the decision to separate the Times from its public strikes me as completely arbitrary. What's more, it makes for an utterly boring one-way conversation--and that's no conversation at all. Whitney may not want the chief White House correspondent riffing in public about the failings of the 43rd president, but how about a little give? For instance, I'd be shocked if Frank Rich does not think George Bush was an abject idiot. Or that William Kristol does not believe Bill Clinton remains a skirt-chasing hippy hedonist. Seems they also ought to have the green light to tweet to their hearts' content.

But it's not just Facebook and Twitter. Consider the following:

"Be careful not to write anything on a blog or a personal Web page that you could not write in The Times -- don't editorialize, for instance, if you work for the News Department. Anything you post online can and might be publicly disseminated, and can be twisted to be used against you by those who wish you or The Times ill -- whether it's text, photographs, or video. That includes things you recommend on TimesPeople or articles you post to Facebook and Digg, content you share with friends on MySpace, and articles you recommend through TimesPeople."

In other words, don't write anything that's passionate or pointed in ways that might stir people beyond what the Times provides in its news columns. Pardon my sarong but that's like serving up a diet of rice cakes to people hungry for General Tso's chicken.

November 30, 2008 9:33 AM PST

A penny for my thoughts. Maybe even less?

by Charles Cooper
  • 9 comments

More than a year ago, Pasadena Now's editor and publisher, James Macpherson, caused a minor media stir after hiring a couple of reporters in India to write up the Webcast meetings of the local city council for his online newspaper

Newspaper and keyboard

In the year-plus since his decision, many of Macpherson's peers have had an increasingly hard time of it. (In a speech delivered earlier this month, Rupert Murdoch warned of even worse times ahead -- in no small part because of the emergence of the Internet and the haphazard way in which publishers have responded to the shift in technology.)

I haven't kept up with Pasadena Now. But in Sunday's New York Times, Maureen Dowd writes up her interview with Macpherson, who has now outsourced the work formerly done by the seven Pasadena staffers he fired.

"Everyone has to get ready for what's inevitable -- like King Canute and the tide coming in -- and that's really my message to the industry," the editor and publisher said. "Many newspapers are dead men walking. They're going to be replaced by smaller, nimbler, multiple Internet-centric kinds of things such as what I'm pioneering...I have essentially been five years ahead of the world for a long time, and that's a horrible address at which to live because people look at you, you know, like you're nuts."

He's not nuts. But I wonder whether he's addressing the symptom instead of the cause. Part (most?) of the turmoil in the industry is a function of the loss of trust, as Murdoch noted in his speech, at the same time that there are now a multiplicity of alternative, trusted sources of information.

Ignoring users has exacted an unfortunately high price, something Dave Winer correctly noted in a recent post:

Listening is hard. But all people who create products for users must listen if they want to do well at making products. That includes doctors, bus drivers, mailmen, entrepreneurs, programmers, and yes, reporters and editors too. Because if you don't listen you might miss a corner-turn and end up going off a cliff, just like the news industry is doing. They see the cliff, they know they're headed for it, but they don't ask how to turn the car. They don't really want to know. I think sometimes what they want is to be missed when they lie dead in a crumpled car at the bottom of the cliff. But we don't want that to happen. Not because we love them, but because life without them is pretty hard to imagine. They should turn the corner, no matter how painful it is. But in order to do it, they're going to have to look out the front window and the mirrors and listen to the person in the passenger seat.

How long will it take for them (us?) to get it? Beats me. CNN's experiment with user-generated reporting is going through predictable growing pains. It's an encouraging harbinger but I'm reserving judgment until the likes of the Times and The Wall Street Journal offer something similar.

As if the industry needed another sign how quickly times are changing, the lightning speed with which information about the Mumbai attacks was tweeted (and "retweeted") should serve as the catalyst for creative thinking about the future.

May 27, 2008 11:24 AM PDT

So much for the myth of the 'alpha geek'

by Charles Cooper
  • 8 comments

Over the years, I've become inured to David Brooks' predictable platitudes about politics and culture. He's been wrong so often on the big story of our times--the war--that I automatically tune out his musings on contemporary culture. But after stewing all weekend about his most recent New York Times column, I've got to get this off my chest.

(Credit: http://www.pocketprotectors.com )

Writing about the ascent of the "alpha geek"--a contradiction in terms?--Brooks cobbles together a series of easy generalizations regularly tossed around as shorthand to explain more complex developments. Call it cliche as socio-economic analysis. To wit:

The future historians of the nerd ascendancy will likely note that the great empowerment phase began in the 1980s with the rise of Microsoft and the digital economy. Nerds began making large amounts of money and acquired economic credibility, the seedbed of social prestige. The information revolution produced a parade of highly confident nerd moguls--Bill Gates and Paul Allen, Larry Page, and Sergey Brin and so on.

At last he didn't peddle past the idea of the techno-elite as a tribe of bad-smelling, social losers with barely enough sense to wipe the snot off their faces. But Brooks' assignment of a present-at-the-creation date for the "nerd ascendency" to Microsoft and the digital economy in the 1980s is subjective. He could just have easily moved the time line back to around the birth of Fairchild Semiconductor and the myriad successful tech companies later founded by its alumni.

And let's not forget the likes of Hewlett-Packard and other sundry start-ups, which put Silicon Valley on the map. But that was long before the emergence of the era of 24/7 naval-gazing, so I suppose that doesn't count as much today.

The news that being a geek is cool has apparently not permeated either junior high schools or the Republican Party. George Bush plays an interesting role in the tale of nerd ascent. With his professed disdain for intellectual things, he's energized and alienated the entire geek cohort, and with it most college-educated Americans under 30. Newly militant, geeks are more coherent and active than they might otherwise be.

If anyone has the address of this "geek cohort," please pass it along. Until then, I think that's utter hogwash. I've watched several generations of college-educated Americans under 30 and beyond and, truth be told, there's nothing in that history to suggest the current crop's presumed group sensibility is going to last into middle age. And the only "newly militant geeks" I can point to usually surface when Twitter goes haywire during another of its prolonged brown-outs.

Barack Obama has become the Prince Caspian of the iPhone hordes. They honor him with videos and posters that combine aesthetic mastery with unabashed hero-worship. People in the 1950s used to earnestly debate the role of the intellectual in modern politics. But the Lionel Trilling authority-figure has been displaced by the mass class of blog-writing culture producers.

The iPhone hordes! Hide the women and children before they get "i-mashed." Hoo boy. Brooks must have received special dispensation from The New York Times copy desk because this is rhetorical overkill to the point of being ridiculous. If there's a political darling among the nerd set these days, it's probably Ron Paul (though Obama definitely has the coolness factor). But defining a generation by the popularity of a commercial product is a Madison Avenue cliche waiting to be born. Maybe the ghost of Lionel Trilling will get so worked up about the cacophony of the blogosphere it will soon haunt the ramparts of Columbia's Morningside Heights.

So, in a relatively short period of time, the social structure has flipped. For as it is written, the last shall be first and the geek shall inherit the earth.

Um, sure David. On the basis of the most flimsy evidence, we're expected to believe that a fundamental societal transformation is under way. I suppose that's not as over the top as your Candyland declarations cheerleading our way into Iraq. But it's as equally rooted in unreality.

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About Coop's Corner

Charles Cooper has covered technology and business for more than 25 years. A graduate of Queens College and Columbia University, Cooper received the Excellence in Journalism award from the Northern California branch of the Society for Professional Journalists for column writing.

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